Acrobat Reader X ne repond plus lors de l'impression (environement Citrix)

Bonjour,
Je fais façe à un problème qui touche l'enssemble de ma société (150 users), depuis le passage à Acrobat Reader X.
Nous travaillons sous un environement Citrix et Windows serveur 2008 standard editions, SP2 (x86).
Le problème :
Lors de l'impression d'un document PDF, suivant l'imprimante selectionnée Acrobat Reader X se met dirrectement en erreur (ne répond pas) et force à quitter le programme.
Avez vous déjà rencontré ce problème? déjà résolu ?

Salut,
ceci pourrait peut-être t'aider : http://kb2.adobe.com/cps/928/cpsid_92870.html

Similar Messages

Lora dillenkoffer : acrobat reader install error 1500

Hi, while installing Acrobat Reader 11, I get an error 1500: installation is already in progress. What to do?
thank you

Use the offline installer
Windows: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header
Mac OS: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

SWF Export, no font showing in Acrobat and zoom border problem (Acrobat & Reader) - Indesign CS6

Hi Everyone,
If anyone could help me on this that would be great, I've spent hours on the forums and manuals to no avail.
I'm making an interactive PDF brochure in Indesign for one of our new products and I'm having issues (actual or perceived??!!) with the SWF export and PDF creation. I'm placing animations and video in the INDD, exporting it as an SWF (with the text option as Flash Classic Text) and then opening the SWF (not importing to a word doc or anything, just opening the SWF) with Acrobat using the advanced options to import the video resources and to enable the content when the page is opened. I then save the file as a PDF. In the PDF everything works as it should, the animations, the buttons, the video plays and so on. Great.. hmm not quite.
The trouble I am having is that all the content of the SWF when viewed in Acrobat seems to be getting rasterised/flattened - is this correct? After the SWF is opened, Acrobat indicates no fonts in the fonts tab in the document properties so when the SWF is zoomed in Acrobat, or the saved PDF in Reader, the font gets pixelated and the document is not searchable/text can not be highlighted. The images are not selectable either - it is as if the entire page has been flattened to one image. Is there a way to stop this so that the SWF opened with Acrobat retains the font and individual images like a normal PDF? Do I have to open the SWF in Flash first to set some parameters or something? Is there something I am doing wrong when exprting the SWF from Indesign? I think I have tried about every possible export combination. When I open the .HMTL (exported at the same time as the SWF from Indesign) in a browser, the same happens. All the animations work but the text appears to be rasterised/flattened/not searchable. Sorry if I'm not using the correct terminology.
I have tried importing the SWF back into another new INDD and exporting that as an interactive PDF but then the video does not work. I suppose I could try exporting all the individual animations as SWFs, importing them all and trying to get them to work with the video but I can see that will take quite some time and does not seem to be a guaranteed solution from what I have read on the forums - video playback being the issue.
Another problem is that when the SWF, or saved PDF, is zoomed in Acrobat/Reader between approx 150% and 210% a thick white border appears in the document and the content is squashed into the middle creating a slightly pixelated and narrow page. When I zoom out from the page I get a small white line on the right hand border at around 70% zoom. Please see images. Does anyone have any idea why this is happening and what I can do to fix it?
On another, sort of related topic, my timing panel went blank yesterday and was not showing any animations in documents that it had been used to order and synch animations on page load as well as new documents. The panel was blank. I updated to V8.0.1 and the panel sprang back into life - hope that helps anyone else finding the same problem.
I am not very familiar with Indesign/Acrobat/Flash so I guess all the above could be what I'm doing or I could be asking really dumb questions - apologies from a newbie.
Best,
Emily

Hi All,
I have now pretty much solved all the issues by creating the SWF in Flash rather than Indesign. I would advise anyone looking to create an interative PDF with animation and interactivity to go with Flash from the start. While Flash is a little more involved to create the same effects as Indesign, the extra time taken will ensure a more controllable and better looking PDF in terms of text quality, scalability and so on. Plus you will not spend days trying to get video to work along side imported SWF etc in Indesign. One of the best controls in Flash is being able to set the stage.scaleMode for the document so the PDF still looks crisp when zooming, no white borders etc. So, create the .fla, export to .SWF, open the .SWF with Acrobat, modify the advanced settings to enable start on page load and save as a PDF. If you don't know Flash, I didn't a couple of days ago, watch a couple of tutorials on Youtube.. buttons, tweens, embedding video and you'll be ready. Don't be put off by ActionScript, there are really handy Code Snippets in CS6 that do all the heavy lifting for you.
Sorry Indesign!
Best,
Em

Acrobat Reader will not open scanned files

Since upgrading to Adobe Reader X, I have been unable to view any documents scanned with my Lexmark printer/scanner.
Until now, I have scanned documents to a PDF in the following manner:
- I Press Scan mode on Printer/Scanner
- Printer/Scanner downloads Application List
- I choose "Scan to Acrobat Reader" and press Start to begin
- Printer/Scanner screen says "Scanning to Acrobat Reader" as document scans & "Scanning Completed" when it finishes
- Message box displays on Computer screen that says "adding image"
- ABBYY FineReader 6 Plus progression meter is displayed on Computer screen until document is 100% processed.
- PDF file of the scanned document opens on Computer screen by Acrobat Reader
Since upgrading to Adobe Reader X, everything works the same except the final step. I am unable to view the PDF, and therefore I am unable to save the document. Does anyone know of any settings in Adobe Reader X that I need to adjust so that Adobe could work the same as the earlier version and create a PDF of a scanned document?
Thanks in advance,
Jay

I never did get a response to my original post, but I would like to share with others what I did to finally fix the problem.
The problem I described in my original post was with a Lexmark x4580 printer.
I removed Adobe X from my PC and downloaded previous versions of Adobe reader until I found one that worked. It turned out that Adobe Reader 7 worked. I was able to scan a document from my Lexmark x4580 printer and Adobe 7 opened the document on my PC in a PDF.
I hope this info helps out anyone having a similar problem.
Take care and God bless,
Jay

Unable to Print After Installing Adobe Acrobat Reader Upgrades.

. What software version of Abobe Acrobat Reader should be used for an HP PhotoSmart Plus printer? I currently have Adobe version 9.3 installed. I receive pop-up notices to install new Adobe Acrobat Reader software upgrades. I have installed the software upgrades and then my HP PhotoSmart Plus printer was unoperational. I deleted the Adobe software upgrades and my HP PhotoSmart Plus printer began to operate. I contacted HP technical support and was told there is no compatibility issues between Adobe Acrobat Reader and HP All-in-One Products. It might be a problem with the specific Adobe software upgrades. HP requested that I contact Adobe support for problem resolution. Has this problem ever happened to you? Any problem resolutions would be appreciated.

Hello there! Welcome to the forums @Oldchev
I understand you cannot print, after installing your Officejet 7410 All in One printer.
Please let me know the following, and I'll do my best to help!
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Best wishes
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Acrobat Pro versus Acrobat Reader

Hi
I apologize about this very basic question. However, a Google search failed to return an answer, so I am asking it here.
I have Adobe Acrobat Pro 9 installed on my Windows 7 (64-bit) machine, as part of the Adobe CS4 package. I keep all Adobe products (including Acrobat) updated to the latest versions/patches.
My question concerns viewing PDF documents in my web browser, such as Firefox or Chrome. I am concerned about some of the vulnerabilities in Acrobat Reader (and Acrobat Pro), which allow the introduction of malware by viewing PDF documents on the web.
So, specifically, I would like to know:
1. Since I already have Acrobat Pro installed, I don't really need Acrobat Reader, do I? Under Control Panel > Installed Programs on my computer, I do not see Acrobat Reader installed, and yet I am able to view PDF documents in my browser. I am assuming this is because Acrobat Pro includes a reader, and this is what is invoked by the browser when it encounters a PDF document. Am I right in thinking this?
2. I wanted to turn OFF javascript in the Acrobat Reader. Again, since I don't seem to have Acrobat Reader installed, I turned it off in Acrobat Pro (this is again for security reasons, to avoid some exploits which use javascript inside the Acrobat Reader). Will turning off javascript inside Acrobat Pro also turn it off in whatever software my browser is using to display PDFs?
Thanks.

You seem to be covered.
No, if you have Acrobat, you don't need Reader plus, it is a non-recommended nor supported setup. They have issues with each other when they are both installed on the same machine.
Will turning off javascript inside Acrobat Pro also turn it off in whatever software my browser is using to display PDFs?
Thanks.
Yes. Your browser is using Acrobat Pro to view the PDF.

Acrobat/ reader issue

Hi, I`m using Acrobat to make a large portfolio (about 3 gig) involiving tiff pages of textg and films, but when I click on the Acrobat inserted links when viewing the file in Reader, the screen goes blank blank back to the top menu bar: any ideas as to what Im doing wrong?
(plus Ive posted previously regarding Adobe stuff ie After Efffects+my yet to be understood Flash, but my computer went down; anyone who replied to my posts+ didnt get a response, I can only apologize; believe me I work in Sales so I know every little cookie can help sometimes)

Have you tried creating a smaller version of your Portfolio to see if the links work properly in Reader X? They are working for me in a basic Acrobat 9 Portfolio opened in Reader X with links in one PDF linking to a place in another.
Can you share a little bit more about the structure of your Portfolio? How many files, what types, files in folders, how many folder levels deep, things like that?
I would recommend testing it out with a smaller (20MB) version of your Portfolio to see how it goes. If you find that it works in the "simple" version and not the large one I would log a bug: The form for bug reports can be found here https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&promoid=E WQQL
Using Acrobat 9 along with Reader X is perfectly fine and this functionality should be compatible between the versions (there are things that are not, but this should work), if the links are not working in Acrobat/Reader X it would be a bug.
Thanks,
Josh

Erreur acrobat reader 0xc0000020 pour la dll atmlib.dll

Caractéristiques :
PC portable XPS 15 pouces
Windows 8.1 pro 64-bit
Intel Core i7-3632QM CPU @ 2.20GHz, 8 Go RAM, Intel HD Graphics 4000
Bonjour à tous !
Je viens vous voir pour une erreur lorsque j'utiliser Acrobat Reader XI, fraîchement réinstallé suite à cette erreur persistante... Je ne peux plus ouvrir le moindre .pdf avec Adobe Reader, mais cela fonctionne avec les applications gratuites alternatives, ce qui est un comble !
Serait-il possible de m'aider par rapport à ce problème, je ne pense pas que je suis le seul à rencontrer cette erreur :/
Merci d'avance !

Hello,
Thx to help me with my problem.
I have the last version of the software, downloaded yesterday to be sure it is not an issue because of a version out of date.
Here are (in french) the two messages that the software gives me as an final answer just before closing the application :
Font Capture: AcroRd32.exe - Image incorrecte
C:\WINDOWS\SYSTEM32\ATMLIB.dll n’est pas conçu pour s’exécuter sous Windows ou il contient une erreur. Installez à nouveau le programme à l’aide du support d’installation d’origine, ou bien contactez votre administrateur système ou le fournisseur du logiciel pour obtenir du support. État de l’erreur : 0xc0000020.
Font Capture: AcroRd32.exe - Erreur d’application
L’exception Exception logicielle inconnue (0xc06d007e) s’est produite dans l’application à l’emplacement 0x75222f71.
I tryed to install other Adobe products, as trial, but it also fails when I launch them, so I uninstalled everything.
I am sure my computer is not infected, I just scanned everything yesterday with a professional, cleaned it up with pre_scan, malwarebytes, Ccleaner, etc. Nothing ! So the pb is probably the atmlib.dll, which I cannot replace because of administration rights of TrustedInstaller... I tryed to give myself the rights back, but it doesn't work...
What should I do ?

Récupérer page active du PlugIn Acrobat Reader en JS

Bonjour,
je suis actuellement en train de développer une application en PHP/JS pour mon boulot. Et elle va devoir travailler avec des fichiers PDF.
J'ai trouvé cette source sur internet (voir ce lien) qui permet de piloter le plug-in Acrobat Reader en JS.
Je voulais savoir maintenant si vous pouviez m'aider pour récupérer le numéro de la page qui est actuellement active ?
Vous pourrez retrouver dans l'exemple le pdf qui permet de faire les automations OLE, mais je n'ai pas réussi à comprendre la logique du bidule.
En gros il me faudrait récupérer un objet PDPage mais je ne sais pas du tout comment faire !
En vous remerciant par avance.

Pour tout ce qui est des scripts en js, je vous recommande l'excellent site abracadabrapdf qui devrait savoir répondre à vos questions les plus pointues.

Dans Acrobat Pro, je n'arrive plus à optimiser mes fichier PDF - je suis sur MAC

Dans Acrobat Pro, je n'arrive plus à optimiser mes fichier PDF- message d'erreur : une erreur est survenue lors du traitement des images

excuser ma reponse partiellement en Anglais.
Si vous avez "enabled" le "Large Document Format" dans le passer pour sauver en "PSB format". Alors vous pouver sauver votre travail dans se format. Je pense que s'ait 4Gig dans CS2.
Richard

MON IPHONE NE REPOND PLUS au contact,

les touches de mon ecran iphone ne repondent plus et s'entourent d'un cadre

Try doing a hard reset: http://support.apple.com/kb/HT1430?viewlocale=fr_FR <==== c'est en Français!
If that doesn't solve the issue, you could also try backing up the device and restoring the device as new.
In that case, follow the steps in: http://support.apple.com/kb/HT4137?viewlocale=fr_FR <==== c'est en Français!
NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808?viewlocale=fr_FR <==== c'est en Français!
Using his article will erase everything on the device, so make sure you have a backup!
Bon chance !

Comment effacer l'utilitaire "Adobe acrobat Reader installer" ?

Bonjour,
Je suis connecté au Adobe Creative Cloud et je tiens à jour toutes les applications à jour via l'utilitaire prévu pour.
Toutefois, depuis une mise à jour d'Acrobat Reader, l'utilitaire "Acrobat Reader Installer" bondit de mon dock et me "demande" depuis deux mois, à chaque connection à mon compte système (Apple MacBook Pro sous Mac OSX.8.3), si je souhaite mettre à jour le Reader ?
Comment effacer cet utilitaire ou le court circuiter ?
Je vous remercie par avance pour toute aide.
Cordialement,
PG

Bonjour,
Je vous remercie. J'ai confondu Adobe Reader et son ancien nom.
Adobe Reader : http://get.adobe.com/fr/reader/
Mais je viens d'effacer la version de ce logiciel Adobe Reader (lien ci-dessus), car avec Cloud Creative Suite je peux disposer de Acrobat XI. Et apparemment il pourrait y avoir un conflit entre les deux logicieels lors de leur intégration dans les différents navigateurs Web installés (safari, chrome, Firefox) ?
D'où, je pense, cette invitation répétitive à réinstaller Reader, à chaque ouverture de session, puisque l'intallation de Reader échouait.
Cordialement,
Ppg198

Do we need to purchase Adobe Acrobat before we purchase FormsCentral Plus to get its full capabilit?

Do we need to purchase Adobe Acrobat before we purchase FormsCentral Plus to get its full capability?

Acrobat lets you created PDF forms that can be used with FormsCentral, and Acrobat 11 comes with the desktop version of the FormsCentral designer application, which can create PDF forms. Acrobat does not include a subscription to the FormsCentral service, so that is separate, but it does come with Acrobat Plus: https://www.acrobat.com/acrobatplus/en/home.html
Acrobat is not included with a FormsCentral subscription and you do not need it for the full capabilities of FormsCentral.

"there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)

We are getting the following error "there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)" and a gray screen appears (Image not viewable) with multiple users. We are using Adobe Reader XI (11.0.05) and (11.0.06). The current workaround is to log off the website and log back in. Once the user logs back in, the pdf will appear. However it occurs anywhere from 2-8 times in a day. Anyone else having this issue or know of another workaround? Any suggestion with how to fix? Please help!!

Hi Valerie,
Please let me know the version of Adobe Acrobat/Reader & operating system installed on your computer?
Also, try this:-
Launch Adobe Reader/Acrobat.
From the menu, choose Edit -> preferences -> General
Uncheck the option for "Enable Protected Mode at startup"
Restart the Adobe Reader and web browser.
Regards,
Aadesh

I have installed adobe flash player. I can not open the file. In plugins under tools it is not showing. It shows acrobat reader being there but not flash player. Any ideas?

Flasher Player should be listed as a plugin in tools for it to work?

'''Other items that need your attention'''
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.
*Adobe Shockwave for Director Netscape plug-in, version 11.0
**Several security issues have been fixed since the version you are using
*Adobe PDF Plug-In For Firefox and Netscape 8.2.2
**'''Very old version'''; you seem to have missed the entire version 9 series
**New Adobe Reader X (version 10) with Protected Mode just released 2010-11-19
**See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
*Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
**4 versions behind; several security issues have been fixed
#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''Download link and more information''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
#**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
#**Click "Save to File"; save to your Desktop (so you can find it)
#**After download completes, close Firefox
#**Click the installer you just downloaded and allow the install to continue
#***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
#**'''Download link''': ftp://ftp.adobe.com/pub/adobe/reader/
#***Choose your OS
#***Choose the latest #.x version (example 9.x, for version 9)
#***Choose the highest number version listed
#****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
#***Choose your language
#***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
#***Windows: choose the .exe file; Mac: choose the .dmg file
#*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
#**''Also see Download link''': http://get.adobe.com/reader/otherversions/
#**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
#*After the installation, start Firefox and check your version again.
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#*Also see "Manual Update" in this article: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org
#*Java Test: http://www.java.com/en/download/help/testvm.xml

Acrobat Reader X ne repond plus lors de l'impression (environement Citrix)

Similar Messages

Maybe you are looking for