Acrobat Reader X Won't Open/Launch

Hello All,
I have a user running Windows XP Pro (fully patched) and has had Reader X installed for some time - yesterday the user attempted to open a PDF, but Reader would not open. I've been digging into this issue since then. The box is clean, no virus/malware infection. I have uninstalled (and completely removed all Adobe directories) Reader X and reinstalled (rebooting as well) several times with no success - Reader simply wll not open ... this has been tested with all antivirus software completely disabled as well. I've also attempted to launch Reader X within a new profile on the box, no change.
Any advice on what the issue could be / how to rectify it?
Many Thanks,
Kenneth

Hi Kenneth, I am having this same issue but I am in a domain controlled environment. What I discovered is that I had to go to the actual exe file in C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe then right click on the exe, run as local administrator. Then I got a pop-up talking about this protected mode that I have seen in other places. I chose to ALWAYS open with protected mode disabled. Then my reader opened and worked perfectly. UNTIL I closed it and tried to open it again as my user. My problem is that I can't even get to the settings as my user to be able to disable protected mode. It seems the setting change is user to user not system wide. I hope this helps. Hopefully though I can get some help on being able to disable protected mode for the whole system. I currently can't find a registry key...there must be one!!

Similar Messages

Acrobat reader 11 won't open anymore. XP

Acrobat reader 11 won't open anymore. XP

the big haus wrote:
C:\Program Files\Adobe\Reader 11(2).0\Reader(2)\Javascripts(2)
This does not look good. I am also surprised that System Restore would do that; normally System Restore does not touch user data (Program Files); only system data (Windows).
I suggest that you run the Acrobat Removal Tool http://labs.adobe.com/downloads/acrobatcleaner.html (multiple times, until all Reader installations are gone), then delete these duplicate install folders, and install Reader again.

PDF Opens Fine in Acrobat Reader (Windows), Won't Open in Acrobat Reader (Playbook)

Hi. Anyone have a suggestion for a PDF file that opens fine in Adobe Acrobat Reader on one platform (in my case, both Windows Vista and Windows 7), but won't open on another (in my case, Blackberry Playbook)? This is a camera operation manual from Pentax: I have downloaded it from Canadian, US and Japanese websites (different file names, same file size), but always get the same result.
Here are some of the details:
1. I can see the PDF file on both platforms, and it's the same size on both platforms (i.e. it's not a copying error creating a null-sized file on the Playbook).
2. Technically, you could say it "opens" on the Playbook, because Adobe Acrobat Reader launches... but the document reads like a zero-page blank file.
3. All the other PDFs I've ever used on the Playbook are fine: I have PDFs with hundreds more pages than this one, and they read and open OK.
I would get around the problem by saving the PDF in a different format, but password protection is preventing me from doing that.
Any suggestions you can offer will be welcome.
Thanks.

Hi Kenneth, I am having this same issue but I am in a domain controlled environment. What I discovered is that I had to go to the actual exe file in C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe then right click on the exe, run as local administrator. Then I got a pop-up talking about this protected mode that I have seen in other places. I chose to ALWAYS open with protected mode disabled. Then my reader opened and worked perfectly. UNTIL I closed it and tried to open it again as my user. My problem is that I can't even get to the settings as my user to be able to disable protected mode. It seems the setting change is user to user not system wide. I hope this helps. Hopefully though I can get some help on being able to disable protected mode for the whole system. I currently can't find a registry key...there must be one!!

Acrobat Reader 7 won't open

Just installed OS 10.4 on my old Digital Audio, then installed a few other things including Acrobat Reader 7.
When i double click to open that, it appears momentarily in the taskbar, then poop...... disappears. It will not run. Anyone know the cause of this behaviour? I've seen this before when i try to run something that, say, requires Leopard. But the system requirements for Acro Reader 7 are "OS 10.2, 10.3, or 10.4". Acrobat Reader 6 runs fine, but i need features in 7. Thanks.

I regularly hear the term "repair permissions" but it is not and never has been in my universe. Someday i might try "repairing permissions" on a hard drive. But in the meantime i solved the problem by updating to OS 10.4.11 and using Acrobat Reader 8 instead. Thanks.

Acrobat X Pro won't open. Even after a reinstall - what can I do?

My Acrobat X Pro won't open - even after a reinstall. What can I do?

Thanks Jeff - what's strange is that I've been prompted a few times since installation to register the software, so I don't know why it would be doing that if it's already registered.
When prompted, I would follow the links to the registration information page, and then work through the registration process, and then when prompted to enter the serial code it does not accept it. I've tried the serial code that came with the license, as well as the serial codes for the individual products (Illustrator, Photoshop, etc.), and none of those were accepted by the registration form. So "registering to an account which includes your companies information would be sufficient." does not seem to be working for me, unless there is more to "including the companies information" then I've seen in the sign up pages.
To be clear, I'm not fumbling around blindly here, I've done a lot to try and register the product myself and have yet to succeed.
My questions are these (and apologies if this is not directly related to the OT), 1) is there a way to confirm the product is registered, 2) if it is not registered, what specifically do I need to tell the purchasing people to do to make sure it is registered properly, and 3) after following the process here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html - does this fix the Acrobat issue for good, or will I have to repeat this process in another 30 days? Does lack of registration potentially affect other products in the Web and Design Creative Suite?
Thanks again for the assistance, I'm hoping to get enough information to be able to give our IT folks a clear resolution to the registration issue.

My Acrobat X Pro won't open. It's part of the CS6 suite. Was working a few weeks ago no when I try to start app it does nothing. Thanks

My Acrobat X Pro won't open. It's part of the CS6 suite. Was working a few weeks ago no when I try to start app it does nothing. Thanks

Hey kalymi,
You might need to refer this kb file and try resolving the issue:
Doesn't launch after 30 days | Installed as part of a CS6 suite
Regards,
Anubha

Adobe acrobat x cs6 won't open.

adobe acrobat x CS6 won't open, i tried the acrofix.exe, but still the same, noting that the exit code is 3 not 0,
can someone help please.

hi Anubha, please note that i tried your solution with no luck, noting that the acrofix give exit:3 not 0,
please find the acrofix.log below:
2015-02-25 10:56:14 [7444] ACROFIX: ACROFIX Start
2015-02-25 10:56:14 [7444] AXFBLicensing: Failed to load axlib.dll, trying again
2015-02-25 10:56:14 [7444] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2015-02-25 10:56:14 [7444] AXFBLicensing: All function pointers successfully retrieved
2015-02-25 10:56:14 [7444] PCDService: PCD Service in non-threaded mode
2015-02-25 10:56:14 [7444] ACROFIX: Successfully created the Logger reference
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain 901486533386797672837046 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain ADOBEIDWTTS does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain ALM-GUID-List-Serialization{|}3.5 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_AE subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_AE] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_AE
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_GB subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_GB] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_GB
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_IL subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_IL] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_IL
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_MX subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_MX] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_MX
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_US subdomain
2015-02-25 10:56:14 [7444] ACROFIX: Found an AXFBLicensedBy DesignWebSuitePremium-CS6-Win-GM{|}en_AE{|}901486533386797672837046
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching FLMap for DesignWebSuitePremium-CS6-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: In LEID DesignWebSuitePremium-CS6-Win-GM inSerial 901486533386797672837046
2015-02-25 10:56:14 [7444] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2015-02-25 10:56:14 [7444] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-25 10:56:14 [7444] SLCoreService: Syncing to license store...
2015-02-25 10:56:14 [7444] SLCoreService: Found client mkey.
2015-02-25 10:56:14 [7444] SLCoreService: Loading license references...
2015-02-25 10:56:14 [7444] SLCoreService: Found 2 license file(s)
2015-02-25 10:56:14 [7444] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-25 10:56:14 [7444] SLCoreService: Parsing license file [78975165.lic] succeed.
2015-02-25 10:56:14 [7444] SLCoreService: License store synchronization took 29.4 ms and succeed.
2015-02-25 10:56:14 [7444] ACROFIX: Checking serial
2015-02-25 10:56:14 [7444] ACROFIX: Checking serial
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching serial
2015-02-25 10:56:14 [7444] SLCoreService: Query license: type = 2, duration = 7 days, remaining = expired.
2015-02-25 10:56:14 [7444] ACROFIX: Found matching LEID in license, licenseType 2
2015-02-25 10:56:14 [7444] ACROFIX: License has expired
2015-02-25 10:56:14 [7444] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2015-02-25 10:56:14 [7444] SLCoreService: Service destruction took 0.3 ms and succeed.
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find a valid activated license for DesignWebSuitePremium-CS6-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_XM subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_XM] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_XM
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}543 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}LicLoc does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_AE does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_GB does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_IL does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_MX does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_US does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_XM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain FA_Set does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain LocaleVariants does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain MasterCollection-CS6-Win-GM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: ACROFIX End
waiting for your reply,
thank you.

Acrobat 8 Standard won't open Acrobat 9 file??

Hi All:
I received an Acrobat 9 PDF file that I need to edit, but Acrobat Standard 8 won't open it. I can open the file using Acrobat Reader 9 on another machine, so I know the file is OK. Are there add-ons to allow 8 Standard to work with a 9 file or, conversely, are there ways to convert a 9 file to be compatable with 8?
Looking for help!

Thanks for the prompt comments and suggestions : )
The source of the file is travelling - are there any online tools that can convert a 9 file to an 8 file?

When I try to open a PDF downloaded from Adobe DC I get an error message:Adobe Acrobat Reader DC could not open 'nrneph.2015.33.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email

When I try to download a PDF from Adobe DC, I get an error message: "Adobe Acrobat Reader DC could not open 'nrneph.2015.33.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"
I am using a Macbook Pro, OSX 10.9.5, Safari browser. Previous versions of Adobe Acrobat have worked fine for years.
WGC

What's the name of the file you are attempting to open? Is it "ScreenFlow_4.5.2.dmg"? If it is the correct name then the message is correct and you are attempting to open a file with DMG files extension and not one with a PDF file extension. Adobe Reader opens PDF files an not any other file type.

My PDF Document can't open properly in Acrobat Reader XI, But properly open in Acrobat Reader X

Hi ~~
As the topic, My customers using Acrobat Reader XI Can't open My Pdf file,
But, same file can be opened properly in Acrobat Reader X,
Acrobat Reader XI shows Error Message: Can't Capture Embeded Font
Is there any update of Acrobat Reader XI can fix this problem? pdf file sample: https://www.dropbox.com/s/68t63gz85ux3v5z/AAAAA.pdf

Hey jameswangtw,
Please ask your customer try downloading Asian Language Pack for Adobe Reader from the link given below:
Adobe - Adobe Reader : For Windows : Adobe Reader 11.0.09 Font Packs - Asian and Extended Language Pack
Regards,
Anubha

How to open adobe acrobat reader without having to open photoshop?

how to open adobe acrobat reader without having to open photoshop? i keep getting this message when opening pdf files. "adobe acrobat was installed as part of a suite. to enable adobe acrobat, please start another component of this suite(such as photoshop)

Are you mixing Adobe Acrobat with the Adobe Reader?
If you have Acrobat on your computer you need to associate PDFs with Reader to open in it.
You also need to get the latest security patches for Reader.

Acrobat Reader 9.1.2 opens endless number of browser windows

Hi all,
after the update to Acrobat Reader 9.1.2 opening .fdf ends in an endless number of browser windows until Acrobat Reader gets killed or the browser crashes.
Testet with FF 3 and IE 6 on WinXP SP 3. Preference Setting "PDF in Browser anzeigen" (open pdf in browser) has no effect.
Any help or idea is welcome as this is causing serious problems for us.
Regards,
Andreas

Hello again, Andreas:
I believe I have found the resolution to your browser plugin issue but I'm sure it will require administrative privledges and will require modifying the Windows registry (not something for the faint of heart). If you are interested, check out the knowledgebase article here: http://kb2.adobe.com/cps/328/328233.html
Something you may be able to try that doesn't require admin privledges:
1. Open Reader
2. Click Edit > Preferences
3. Click Internet on the left menu
4. Uncheck "Allow fast web view"
Crosses fingers for you!
Michael

Adobe Acrobat Reader DC could not open 'Hilti DCG 125-S Angle Grinder.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

trying to open a file i have downloaded and it comes up with this responce
Adobe Acrobat Reader DC could not open 'Hilti DCG 125-S Angle Grinder.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Here are three documents that i down loaded, there are others
John Buckley
5 Sunmead Walk
Cherry Hinton
Cambridge
CB1 9YB
07411142946
0845 3881751
[email protected]
www.cambridgeriskmanagement.com
Cambridge Risk Management Limited is a trading name of Comply UK Cambridge

Adobe reader x won't open in xp

adobe reader x won't open in xp.. I have uninstalled and reloaded it still will not work

I did the following and it fixed the problem...
Let us assign permissions to the C drive(or the drive where you have installed the OS) and then check.
To apply permissions to a file or folder for a user:
a. Right-click on the C drive and then click Properties.
c. Click the Security tab, and then click Edit.
d. Do one of the following:
i. To set permissions for a user that is not listed under Group or user names, click Add, type the name of the user or group, click OK, select the permissions, and then click OK.
ii. To change or remove permissions from an existing group or user, click the name of the group or user, select the permissions, and then click OK.

Purchased acrobat pro but won't open

Purchased acrobat pro but won't open when I sign in

Hi Coloredge,
What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message? Did you run into any trouble when you downloaded and installed Acrobat?
I look forward to hearing back from you so that we can get to the bottom of this.
Best,
Sara

Acrobat Reader X Won't Open/Launch

Similar Messages

Maybe you are looking for