Acrobat Scanning Error

Whenever I try to scan a document in Acrobat I get an error that Acrobat has stopped working. I have an HP OfficeJet Pro 8610. What do I do to fix the error?

I have the same issue with Acrobat Pro XI on my Vaio duo 11 with my HP OJ 4620. And, usually when I need to get something done NOW!

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Deskjet 3050 all-in-one J610 series Displays "scan error-Try scan from computer"

Running I-Mac Lion. Have scanned in the past without problem. Today went to scan and "Scan Error Try scan from computer" appears on display. Why? How to correct the problem? HELP PLEASE

Hi NavyDave,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issue with scanning to your computer. I see that you are getting an error on your printer when attempting to scan. I'm giving you a document that troubleshoots Communication Error between the Scanner and Your Computer in Mac OS X v10.4, v10.5, or v10.6.
Please write back if you require additional assistance.
Thank you.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP scanning error: "An error has occurred saving the file because it could not be written to..

HP scanning error: “An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.” Dr. Google finds others with this problem. Some claim that this is caused by an upgrade of Apple OS10 (which I did do). One claims that HP has a "patch" for this problem. If I try to quit HP scan, it won't quit and freezes my computer. Here's the odd thing. I have no problem scanning in a colored page from Scientific American either before or after this error (after rebooting each time), but simple black and white documents started just today to give the error message above.

Thank you for the link however if I understood all of the instructions I would still be reluctant to try this on my own especially from a third unknown party where some of the information may be wrong and/or lost in translation. (Google translation at the end of this comment). The instructions say to uninstall the software. So if I uninstall the original HP software am I using the original disk to reinstall and then personalize again?What about all of the updates since I originally installed the software? I found the Disk Utility but what is "gatekeeper"And I am using OS X 10.9.1 that is current because I downloaded the latest upgrade. How would I reinstall it?And at what point do I go to the URL for the software drivers and the patch? This is just not practical for someone who is not proficient in troubleshooting applications.I switched to Apple because I don't want to have to go through this kind of process, take my time to fix the application and potentially mess up my system . WHy should I have to try to figure out how to retrieve the normal function in this case, of my All-In-One. If it is so simple why can't HP develop the fix and make it available? Unfortunately right now I have to find an alternative to scan some important business documents that are due today. Since I am using an older printer by technology standards even though it is working fine I may be looking for a replacement and HP may no longer be at the top of my list given that the problem appears to affect other HP models. No need to answer my questions, I'm not going to try this fix based on these instructions. Please HP provide a fix for this problem with the scanner and MAC OS X 10.9.1 compatibility! Translation of the information on the suggested link: We hereby send you a guide that should help you in solving the problem .Please carry the following: 1 Please uninstall the software again .Goto -> Programs - > Hewlett -Packard - > HP Uninstaller 2 Please repair permissions on your Mac .Go -> Utilities -> Disk Utility - > Repair Disk Permissions . 3 Please disable ' gatekeeper ' on your Mac . 4 Reinstall the full software for MAC 10.6 and patch for 10.7 / 10.8 / 10.9. HP Scanjet Software and Drivers for Mac OS X v10.6 features :http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/ ? sp4ts.oid = 457 534 & spf_p.tpst = swdMain & spf_p.prp_swdMain = wsrp - navigationalState 3Di % dx % 253D % 257CswItem % 253Dsj_78355_5 % 257CswEnvOID % 253D219 % 257CitemLocale % 253D % 253D % % 257Cs wLang 257Cmode % 253D % 257Caction % 253DdriverDocument & javax.portlet.begCacheTok = com.vignette.cachetoken & javax.portlet.endCacheTok = com.vignette.cachetoken
Scanjet software patch to Use OS X 10.6 Software and Driver on OS X:http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/ ? sp4ts.oid = 457 534 & spf_p.tpst = swdMain & spf_p.prp_swdMain = wsrp - navigationalState 3Di % dx % 253D % 257CswItem % 253Dcs_97791_1 % 257CswEnvOID % 253D219 % 257CitemLocale % 253D % 253D % % 257Cs wLang 257Cmode % 253D % 257Caction % 253DdriverDocument & javax.portlet.begCacheTok = com.vignette.cachetoken & javax.portlet.endCacheTok = com.vignette.cachetoken

Samsung SCN-4826FN Scanning error via USB cable

When scanning from the Multifunction Printer(MFP) user interface selecting Scan to PC the scanner is not able to properly connect with the computer. An error message comes up on the screen and says there was a scanning error. I can scan to a USB memory stick via the front panel USB interface and then plug that into the Mac and use the PDF as usual but this adds an extra step!
The MFP works fine with my older MacBook Pro even with the upgrade to Snow Leopard OS.
I've reinstalled the Samsung printer/scanner software several times and am at my wits end.
I've put an email in to Samsung describing the problem, but I have a suspicion that the Latest Snow Leopard OS-X 10.6.5 is to blame.
any suggestions would be helpful

When scanning from the Multifunction Printer(MFP) user interface selecting Scan to PC the scanner is not able to properly connect with the computer. An error message comes up on the screen and says there was a scanning error. I can scan to a USB memory stick via the front panel USB interface and then plug that into the Mac and use the PDF as usual but this adds an extra step!
The MFP works fine with my older MacBook Pro even with the upgrade to Snow Leopard OS.
I've reinstalled the Samsung printer/scanner software several times and am at my wits end.
I've put an email in to Samsung describing the problem, but I have a suspicion that the Latest Snow Leopard OS-X 10.6.5 is to blame.
any suggestions would be helpful

When I try to open a pdf I get a acrobat reader error, It states ( There was an error opening this

When I try to open a pdf I get a acrobat reader error, It states ( There was an error opening this document. Could not repair file.

There is not modern program called Acrobat Reader. There is an Adobe Reader program, there is an Adobe Acrobat (Pro or Std) program. Which program are you using? Under which OS?
Please repost your question with your answer to either the Adobe Reader forum: http://forums.adobe.com/community/adobe_reader_forums or or the Acrobat Installation forum: http://forums.adobe.com/community/acrobat/installation_and_update_installation

Have a hp photosmart getting scan error , i am however able to copy and print to same printer?

have a hp photosmart getting scan error , i am however able to copy and print to same printer?

Hello Maria444
The community needs some more information so that they can help you. If you could, please share the model of your printer as well as any other prevalent information such as Operating System. Also have you ever been able to scan and if so has anything changed recently with your devices.
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When a solution is found please mark the post that solves your issue.

"Could not complete scan" error when using Windows Fax and Scan

"Could not complete scan" error when using Windows Fax and Scan with a HP OfficeJet Pro 8600 Plus All-In-One network printer.
Printing is fine.
When using the HP Scan application, get the error "Scanner communication cannot be established".
When scanning from the printer itself it fails with the same message. In addition the printer panel displays the error:
"The scan could not be completed due to one or more of the following issues:
Connection to the computer is lost
The scanner is in use
OCR application is not installed"
My PC is a HP Compaq Pro 6300 SFF 64bit, with ethernet cable to the router and ethernet cable to the printer
Originally ran Windows 8.0; recently upgraded to Windows 8.1.
Older separate Netgear router and modem was replaced with a newer Netgear Router/Modem, but both experienced the same problem.
There was no problem with the original Windows 8.0 configuration and only after upgrading to 8.1 did the problem emerge.
On my home netowrk I have an HP ProBook 6550b running Windows 7 sp1 that uses wireless to get to the Router, and it has no problem with scanning.
I have followed the recommendations of a number of articles relating to this issue (including: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02915410&product=4323659#N94), but there has been no change in behaviour.
The printer has a static IP address;
Power settings have been adjusted to Never for Turn off Hard Disk; Sleep and Hybrid Sleep.
Scanning has been tested with all firewalls and antivirus turned off and in Selective Startup.
The printer has been plugged directly into the power socket.
With all these settings the Windows 8.1 cannot scan while the Windows 7 laptop with wireless to the router has no problems.
Appreciate any insights into this problem.
I can only surmise that the problem is a compatibility problem between the 8600 Printer and Windows 8.1.
Any ideas?
regards,
Motorbike

You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-4&cc=us&dlc=en&lc=en...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp1510 all in one scan error

I have just buy this printer but it shows scanning error. i have already used hp print scan dr. but issue does not ressovle.When I open Start>all programms>HP>HP scan.......then it shows "hp 1510 series was not found" AND I am Install all Software drivers which is said by HP print scan dr.I am use xp sp2 having ram 768mb and intel 1.7ghz processor.

I'm facing a similar problem with an HP Photosmart C4380 All-in-one. Having scanned well at the start, it now tells me that it "cannot allocate memory or system resources to complete operation." HP said it was an Apple problem and would not help. I've tried re-installing CD etc. but message still comes up and it won't scan. Can anyone help? Thank you.

Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

I have a Mac running Mavricks which the wireless printing works with my HP Photoshmart C4795 Printer but the wireless scanning to my Mac is not working. I am getting the error: "hp photosmart c4795. scan error. try scan from computer or see documentation. press ok"
It used to work. I've downloaded and installed the patch for Mavericks.
I have searched for other solutions but none are for a Mac to do a diagnostic test on the HP page.
Any solutions to make this feature work again?
Thanks!

Hi,
Scanning from the front panel is no longer available on Mavericks as there is no Full Feature Software for the operating system.
Using the provided solution, you may scan using Image Capture. preview or Printers & Scanners.
Below you may find the steps to scan on 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Scanning error

Everything is fine with the printing- the computer recognises it and I can print etc. However, I am unable to do two things:
1. install the wireless connection
2. do the scanning. When using the "Print and Scan Doctor", I get this message:
Driver Error: The Scan driver is unable to communicate with the product.
I removed and replugged the power cord and restarted the computer, but it still doesn't work.
I skipped the scan after this and found that everything else (except Driver check and HP Twain Scan Error) has a green tick.
Would appreciate some help. Thanks!

Hi @lacleman,
Welcome to the HP Forums!
I understand that you cannot scan or setup the wireless connection with your HP Deskjet 2540 on Windows 7. I am happy to help!
Some questions for you, if you do not mind:
Are you able to make copies with the printer? Copy Text or Mixed Documents.
Do you see any blinking lights on the printer?
For now, please see the following guides:
Setting Up the Printer for a Wireless Network for the HP Deskjet 2540 and 2545 All-in-One Printer Se....
A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays for HP Deskjet 1510, ....
If those guides do not help, proceed with these solutions:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any Antivirus programs. Disable Antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Create a new user account. Managing User Accounts and Logins (Windows 7).
Reinstall using the HP Printer Install Wizard for Windows.
Hope this information is helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
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Cannot install acrobat reader, error code

Help I cannot insatll acrobat reader, error code #1925, install keeps failing

Try downloading the offline installer from http://get.adobe.com/reader/enterprise/ and save it to disk, then right-click on the downloaded installer and select Run as Administrator.

Wireless scanning error under XP

Why are HP Support not addressing wireless scanner issues as per post
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-C309G-M-XP-scanning-error-d...
Its about time HP took its customers forum seriously.

Hi erictoll,
I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
Thank you.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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PiXMA MP250 scan error 5,202,54. Prints and copy so scanner works. Has software problem.

PiXMA MP250 scan error 5,202,54. Prints and copy so scanner works. Has software problem. Need a fix.

Hi Horseheadjdj,
If you have any antivirus or firewall programs on your computer, please temporarily disable them and then try to launch MP Navigator again. Sometimes these programs can block the scanning process of the printer. If you still have difficulty opening MP Navigator, we can remove a file/icon on your computer named "My Websites on MSN" to see if this will resolve the issue. To do this, please follow these steps:
1. Click 'Start' and then 'Computer'.
2. On the left-hand pane, click the down arrow beside Local Disk (C).
3. Click the down arrow beside Users to open the folder.
4. Click the down arrow beside your username (for example Joe).
5. Click the down arrow beside the AppData (Application Data) folder.
6. Click the down arrow beside Roaming.
7. Click the down arrow beside Microsoft.
8. Click the down arrow beside the Windows folder.
9. Click the down arrow beside Network Shortcuts folder.
10. Locate an icon named My Web Sites on MSN.
11. Right-click on My Web Sites on MSN and select 'Delete'.
After performing this process, attempt to scan. If you still receive the same error after removing the file, or if the file does not exist, we can try to temporarily remove files from a folder called TWAIN 32 that may be causing a conflict with the MP Navigator program to try and resolve the issue. To do this, please follow these steps:
1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.
2. Locate the WINDOWS folder, then double-click to open it.
3. Locate the TWAIN_32 folder, then double-click to open it.
4. Inside of the TWAIN_32 folder, you will see a folder for your PIXMA MP250 printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:
4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and PIXMA MP250 folder to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and PIXMA MP250 folder inside of the TWAIN_32 folder.
4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.
4-3. Go to your Desktop (main window that comes up when you start Windows with all of the icons on it) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.
5. Try to launch and scan using MP Navigator again.
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
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Lenovo Solution Center Hardware scan error

i got the code WHD01V00I-RK7V7D and i dont know what should i do to fix it. does anybody have a clue?
Solved!
Go to Solution.

Hi Grossmanlior,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with Hardware scan error on your ThinkPad.
As per the code it is indicated to HDD, to resolve the issue you have to get it replaced. If the system is having warranty then I suggest you to visit the nearby authorized Lenovo service center for further assistance on that.
Please click here to visit the link where you can get the list of support contact numbers, select the respective region give a call.
Hope this helps.
Best regards,
Hemanth Kumar
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Acrobat Scanning Error

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