Acrobat Shared Review Problem

One of my offsite SMEs cannot view PDFs I generate for Acrobat shared review. None of my other offsite SMEs report the same problem and all access the network using the same VPN. In her case, the PDF displays with the text blacked out (as though it's highlighted) and she's unable to connect to view existing shared comments or to add her comments. She's developed a work around (saving files and opening them from her hard drive), however, this removes her from the shared review process.
She uses the most current version of Acrobat Reader and I generate my PDFs using Acrobat 9 Pro Extended.
Thoughts?

A couple of questions:
1. Is she able to see the file contents if she chooses to work offline in the shared review by selecting 'Work Offline' option from the yellow colored bar on top in the shared review when opened in Reader?
2. Does this occur with every shared review file that she is opening or with some specific PDFs only?
3. Which Reader version does she have?
Thanks,
-Amboo

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documents
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