Acrobat Standard 9.4.5 Known Bugs

The Acrobat Standard 9.4.5 update broke highlighting the first occurrence of search text on each page and the ability to select multiple pages from the thumbnail Page viewer while holding Ctrl down. Both of these commonly utilized features work fine on Acrobat 10. I submitted a bug report online for the former issue. When are these going to be fixed? How is it that they work fine on Acrobat 10? If you are not going to perform basic testing of very common features like searching for text, then please make it possible to uninstall updates to the previous level.

Hello Michael,
Thank you for your email. The file I am trying to convert to PDF and create a form with is a MS Office Word 2003 file. It isn't any specific file; the issue happens every time. I type my text in the Word doc and then proceed to open Adobe Acrobat Standard and use the wizard to create a form from an existing file. I tried to repairing the software but it does not help. Any other suggestions? Is this version of software defective? I really need this feature. I look forward to your reply. Thanks.
Angela

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Adobe Acrobat Standard 8.3 - Usability Bug

I have installed Adobe Acrobat Standard 8.3 @ Windows 7 64 Bit. On my Windows 7 32 Bit System appeared no problems.
But now the following bugs wont leave my Acrobat:
the file is not displayed on full screen width - only 50 %
every time i scroll down with the mouse wheel 2 sites are skipped
pressing str-l removes the visability of the table of contents (only blank page then)
etc.
Hopefully someone know this bugs and how to solve them? Thanks!

Hi ,
As you are trying to update to Acrobat XI ,it may or may not be compatible with both the versions .It could work fine without causing any difficulties .
In case you face any compatibility or any other issue ,feel free to write us back so that we can assist you with the issue .
Also make sure the OS on which you would install Acrobat XI should be compatible with it .
It generally does not cause any issue ,however if it does ,we are here to help you with that .
Regards
Sukrit Dhingra

Leopard completely freezes - is this a known bug?

Greetings,
since I've installed Leopard 10.5.4 on my MacBook Pro the day it came out, I have this weird behavior that sometimes Leopard completely freezes on me, i.e. doesn't accept mouse or keyboard input, nor does any application respond, no crashing or warning prompts.
This happens while I am either doing regular routines or on the Internet and my only chance was to hit the power button. In total 3 times over the past weeks. I can't say which application or setting might cause this. For example it happened when I switched from VMWare to Entourage. Another time after closing XCode or by working in MS Office for Mac.
I know that this decription isn't very specific, but I was wondering if that's a known bug and if anyone else experienced this?
Should I run any system tool after this type of reboot which I believe is everything but best practice?
Any help is greatly appreciated.
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Message was edited by: Alex Wied

Is the cache cleaning for you s standard practice after each OS X update? If not i recommend it. Try with Leopard Cache Cleaner or Onyx.
Regards
Simon

Properties Toolbar not displaying in Acrobat Standard 9.0

In editing an Adobe document the Properties Toolbar does not display even though the Toolbar is checked. The Toolbar will not display unless the document is exited and all Adobe documents are closed and Adobe is opened again. Is this a known bug or has anyone else run into this?

We have definitely ran into this. Not a clue as to how to fix it, other than close and re-open Acrobat, as you are doing, which creates new issues.

PDFMaker can't produce pdf's in MS Office 2007 after upgrade to Acrobate Standard 8.1.7

I get an error message saying PDFMaker cannot locate the Adobe PDF Printer's printer driver. Please re-install Adobe Acrobat 8.0.
I can still print to the Acrobat printer using the print out menus in Office 2007, so there IS working printer drivers, but I don't know where to set Acrobat PDFMaker to find it.
Anyone?

This sounds like a known bug for a non English version of Office. See this post for more info.
There is a Microsoft Developer answering questions.
Other options:
1) Disable MERP
Library/Application Support/Microsoft/MERP2.0 -prefs > deactivate
2) Remove these duplicate fonts:
Library/Fonts/Microsoft
Andale Mono
Arial Black
Arial Narrow
Arial Rounded Bold
Bauhaus 93
Comic Sans MS
Georgia
Gill Sans Ultra Bold
Impact
Tahoma
Trebuchet MS
Run Font Book to make sure there are no more duplicates found. More info
Run Font Nuke to delete font caches.
3) Fix for Non-English version:
This example is for Polish version MS Word. Not sure what this will do for future upgrades.
1. Go to Aplication folder > Office > and find Word
2. Click right mouse button and select show package content
3. Go to Contents > Recources
4. Change name folder from pl.lproj to en.lproj
You can download the English version until a fix is offered. Installs 14.3.8,
http://officecdn.microsoft.com/db/MacOffice2011/en-US/MicrosoftOffice2011.dmg

Adobe Reader 8 compatible with Acrobat Standard and Pro 7?

Our organization has Adobe Reader 7 deployed to all users. Some users also have Acrobat Standard 7 or Acrobat Pro 7. We want to upgrade all users to Adobe Reader 8 (or maybe 9) but do not want to upgrade Standard and Pro users yet.
I have not been able to find any information about compatibility issues with Reader 8 and older versions of Acrobat, but last time we did an upgrade in similar fashion we experienced issues. Any insight?

Thanks for the reply. I stumbled across something today after posting. I had already known that If the ARX user also had one of the other products (AAXS or AAXP), then they would get the dialog box. Here is what I just figured out: if the user uninstalled ARX and re-installed (still having both ARX and AAXS or AAXP in the end) then they no longer get the dialog box. It seems like perhaps its an issue the AAXP and AAXS are overwriting something in the registry.

Known bugs?

I have a problem that I have not found a syntax error or logic error
to explain. It appears to be an obscure problem related to playing
a sound file and graphic positioning in the same file. My next step
is to look for any known bugs.
I have posted the file at.
http://www.jekillen.com/jekillen/content/web_design/player/player.php
When the page loads you will see a list of selections.
Do not click any of the html Play buttons
In the graphic arrow pointing to the right is the play button
click it and a default file will start.
Click the pause button (which will be green while the selection plays)
Then click the play button again.
The knob that moves while the song plays, will begin moving from the
position it was at the time pause was clicked.
Click the stop button (arrow facing left with vertical line at tip)
Choose a selection from the html list by clicking the Play button next
to it.
Then click the play button in the player display.
The title of selection will appear in the title area.
repeat the original steps (play, pause, play)
This time the knob that moves while song plays, snaps back to
the start and moves from start, rather than from the paused
position.
There are links to the source files*. When the swf is compiled, all that
is in the first frame (only one frame) action, "include 'playerAS.playerApp.as' "
and nothing else executable.
*link 'Main file'
The problem occurs in the playerApp.as file inside the playSound() function.
playList is defined in file at link; 'Play List Object and related functions'
if(currentTrack) //plays selected file, play->pause->play problem occurs
   channel = playList[currentTrackIndex].snd.play(sndPause, 1, trans);
   channel.addEventListener(Event.SOUND_COMPLETE, onPlaybackComplete);
   sngTitle.appendText('Playing: '+playList[currentTrackIndex].tit);
   sngTitle.setTextFormat(sngTtlForm);
else // plays default file, play->pause->play problem does not occur
   channel = sound.play(sndPause, 1, trans); // <<-- play
   channel.addEventListener(Event.SOUND_COMPLETE, onPlaybackComplete);
   input = input.substr(0, input.indexOf('.'));
   input = prepTitle(input);
   sngTitle.text = '';
   sngTitle.text = 'Playing: '+input;
   sngTitle.setTextFormat(sngTtlForm);
I would presume that Adobe listens to realistic bug reports. I don't want to waste anyone's time,
not even my own.

after a check of your link,
1. i can see you have non-standard flash embedding code. that's suspect. use swfobject or standard embed code to test your files.
2. you have a runtime error:
TypeError: Error #1009: Cannot access a property or method of a null object reference.
at player_fla::MainTimeline/upDatePlayList()
at player_fla::MainTimeline/onComplete()
addendum:
someone may download and comb through your files carefully, and make more helpful suggestions.
in the meantime, i'd recommend correcting the above and retesting.

I am unable to download Adobe Acrobat Standard from the cloud says the "Adobe Acrobat is not currently available for your language or platform." I am running Vista and using Chrome

I just subscribed to Adobe Acrobat Standard from the cloud. I am running microsoft Vista and Google Chrome browser. I get the error message Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages: and I believe I meet the Vista requirements. How do I resolve this issue?

LorettaKallen are you trying to install Adobe Acrobat Standard 11 utilizing the Adobe Application Manager? Do you receive the same error message if you use Internet Explorer or Firefox?

Is it possible to install and run Acrobat Standard or Pro on a Surface Pro 2 tablet?

Does anyone know if is possible install and run Acrobat Standard or Professional on a Surface Pro 2?
and, if is possible to use COM automation to fill AcroForms?
Thanks and regards,
Adolfo

Does it run regular Windows 8 (allowing you to install the same apps as older versions of Windows in the desktop) or does it run Windows 8 RT, where only apps from the Windows Store are allowed? It looks like regular Windows 8, in which case you can try out the free trial of Acrobat Pro.
If it works, the Acrobat SDK (separate download) has all developer information on Acrobat, and you need it (give up any idea you will find code ready for use on Google...)

How do I customize Adobe Acrobat Standard DC or Adobe Acrobat Pro DC to do what I'd like? Actually this a multiple-question inquiry.

Note, I was unable to find a "How TO", Tutorial, or FAQ relevant to the following questions.
For instance, how do I easily append to an existing PDF with minimum clicks (which I could do with an earlier version of Acrobat Standard)?
I'm using a 30-day trial of Adobe Acrobat Pro DC to scan documents and in certain situations, append to existing PDFs.
I'd prefer to trial the Adobe Acrobat Standard vs. Pro DC because that's what I intend to purchase. I'd prefer to not get accustomed to Pro if Standard is very different.
1. After selecting Edit > Preferences and specifying certain defaults, most take effect as suspected but some do not, like the one's I'm going to elaborate on below. Why?
2. Alternatively, is there a Tool or a way to create a local customized Profile and default to that Profile to avoid having to repeat the following steps?
   This should not be confused with the online Profile (or Communities Profile) whereby one states one's Name etc.
File
> Create
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       > Color Mode: Black and White
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         > Browse
           > Select file
             > Scan
This is a cumbersome task to repeat each time I'm ready to scan. Using an earlier version of Acrobat Standard, I'd simply double-click the PDF I wished to append to,
Acrobat would default to the appropriate scanner, and know that I wished to append to an existing file without me having to select that option. Presently it doesn't appear to be that easy/simple.
Perhaps it is (or can be with guidance). Please assist.
3. Please find attached the following snapshots/images... CORRECTION, IF ADOBE SUPPORT CONTACTS ME ABOUT THIS, I'LL GLADLY FORWARD SCREENSHOTS.
   Meaning, there does not appear to be a way to include screenshots on Forums.
3a See Error. Is there a way to get a more accurate description of the error (i.e., turn on debugging etc.)?
3b When Creating a PDF, the prompts still seen after clicking "Configure Presets" and changing Color Mode from AutoDetect to Black and White. Why?
3c Custom Scan Input, where I changed Color Mode from AutoDetect to Black and White and why I must also tell Acrobat to append AND to browse to a pre-defined default location?
4. Must I be "Logged in" to use the product? The first time launching it, I was prompted to login using the credentials used to create the account and download the product. Now when using the product it appears to be automatically "Logged in" or online. I would prefer to use it in an "offline mode" if there is such a thing.
5. Once the product is purchased, what are my support options? Can questions be answered or issues resolved with a phone call or are they limited to the Acrobat Forum(s) and/or Adobe Communities? Even after clicking "Ready to contact us? Start here." I'm only given the Forum option (over and over) vs. Chat vs. Email Support etc.
If I've posted these inquiries to the wrong Forum or Discussion, if prudent, please collectively relocate them. Regardless, please advise. Thanks!

uninstall all acrobat/reader versions and retry installing.
or check your log files for more specific help, Troubleshoot install issues with log files | CS5, CS5.5, CS6

I have acrobat standard and it will not allow me to edit.. every file i go to open it says "there is a active file open and must close in acrobat" other times it says account cannot be validated after I have already paid for it.. please advise

i have acrobat standard and it will not allow me to edit.. every file i go to open it says "there is a active file open and must close in acrobat" other times it says account cannot be validated after I have already paid for it.. please advise

Hi Timothy,
The account cannot be validated error was due to a glitch on our activation server that has been fixed now.
Please try using acrobat now and check if you are still facing the problem.
Regards,
Rave

I have two pc, one with windows 7 professional and another with windows 8.1. I'm the only owner and user of both. One works with 32 bits and the other (windows 8.1) , 64 bits. Can I use acrobat standard XI in both pc's being the only usuary?

Just in case. I have two pc's one with windows 7 professional (32 bits) and another with windows 8.1 (64 bits). Can I use, with one license, as I'm the owner and only user, acrobat standard XI?. Thank you in advance
Francisco

Yes, the license allows 2 installs for the owner's personal use. You can check this in the license agreement if you wish.

I have a MacBook Pro 5,4 running OSX 10.6.8 and Safari 5.1.10. A website i like has a known bug with 5.1.10 and recommends I install a newer version of Safari or use Firefox or Chrome. Just looking for advice on the best approach. Thanks!

I have a MacBook Pro 5,4 running OSX 10.6.8 and Safari 5.1.10. A website i like has a known bug with 5.1.10 and recommends I install a newer version of Safari or use Firefox or Chrome. Just looking for advice on the best approach. Thanks!

Unfortunately, Safari cannot be updated past 5.1.10 on a Mac running v10.6.8.
So, the options are to upgrade to a newer OS X or use Firefox or Chrome.
Be aware, Apple no longer support Snow Leopard v10.6 > www.ibtimes.com/apple-kills-snow-leopard-os-x-106-no-longer-receives-security-u pdates-1558393
See if your Mac can run v10.9 Mavericks > OS X Mavericks: System Requirements
If so, you can download and install Mavericks for free from the App Store.
Read prior to upgrading > Upgrading to 10.7 and above, don't forget Rosetta! | Apple Support Communities

How can I turn off the DEP for adobe acrobat standard 8

Hi all,
I tried in the settings to add the adobe acrobat standard 8 for exception for DEP, but it doesn't work.
I am using Windows Vista system, and the error message accured just few weeks ago, in the past I was always able
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Purchase or create a silent ringtone and assign it to that contact.

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Acrobat Standard 9.4.5 Known Bugs

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