Acrobat V9 license has stopped working - uninstall and reinstall ( I have done this - still get message), I am using Windows 7 at work - how can I fix this ?
I had to reimage my computer at work and had to install acrobat v9 again and now when I got to open it - i get the following error:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
I am the IT support / helpdesk - the product has been registered - I can see it in 'my adobe account'....
Thx,
Jean
Hi jmbrostrom,
Please use the Acrobat Cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) to remove it completely from the machine.
Download the setup from : Download Acrobat products | 9, 8
and install and check.
Regards,
Rave
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