Acrobat X, Acrobat XI, Reader: no one is playing Audio Files in a PDF

Hello everybody,
thank you for supporting.
I tried the following with Acrobat X, XI and Reader but I didn't find any solution...
You can see the problem on the pictures... One time I get the sound, but the as I reopened the file, the error was displaing again...
When I click on every "sound" icon on the file (there are about 50 icons) I get the following message:
If I click on "Richiama lettore multimediale" I get this pages with nothing... (WOW ADOBE!):
Here an audio file properties:
I've formatted my PC one time some month ago, and reinstalled Acrobat and Reader many times... nothing changes..
Can you help me?
Thank you!

You are trying to play something we call "legacy media" which relies on an external program being installed that can read the media files (in this case, MP4). Adobe have stopped development of legacy media in Acrobat as it can be used to deploy malicious code; and as you have found out it is very unreliable.
You need to ensure you have another application on your computer which can play those sound files, and that it's registered as the default application for that extension. Acrobat and Reader will then try and load it.

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Acrobat X, Acrobat XI, Reader: no one is playing Audio Files in a PDF

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