Acrobat X and XI crash on Mac cured by waiting
I just want to record this here in case it helps anyone else. I'm afraid that it is not well-structured or technically detailed but I hope that the bare bones might be useful to another user in the same situation. I know it sounds unlikely but it is what happened.
I had Acrobat X, installed with CS6, on my Mac. It worked fine till a couple of weeks ago when it abruptly stopped. This may have been after an OS upgrade or a product upgrade but unfortunately I am not sure.
The sympoms of the problem were that Acrobat, whether started on its own or through opening a PDF, would seem OK for a short period (~5-10s) then freeze. I would get the spinning beachball thing and there would be no recovering from it - I would eventually have to force-quit Acrobat. Once this behaviour started Acrobat no longer ran successfully at all - I had many attempts, and left it for a while (maybe 10 - 15 minutes) on several occasions but without effect. I looked for help online but didn't see anything which seemed to match my problem. I didn't yet consult Adobe TS but that was an intended step ...
I then saw Acrobat XI announced so I thought, great, I will just upgrade and leave the software crash behind. No such luck - the problem continued exactly as before. Annoying? Yes!
Then one day recently I attempted to start Acrobat and got the beachball as usual. I was then trying to download a very large video file and I left the machine running and never got round to forcing Acrobat to quit. By the time I returned to the Mac after work and a couple of evenings out, Acrobat had been running for about 36h. When then I moved (or maybe clicked?) the mouse Acrobat popped up a question about did I want to upgrade certificates or something to that effect? (Sorry, I was so flummoxed that I didn't note it down or screengrab it.) I said no (I didn't really understand the question and do not as far as I know use certificates with Acrobat so it seemed a safeish bet) and it disappeared, leaving Acrobat running flawlessly. This it has been doing ever since, with multiple restarts of the programme and the OS in between - it does not seem to have the problem at all any more, no matter what I do to it, and I seem to have absolutely normal running restored. I am very pleased and relieved.
I know that this is a pretty irritating and vague account - sorry but it's all I've got. I am not necessariy advocating a 36h soaktest for all software faults; I have no idea what was really going on here, whether the certificates business was exactly as it looked, or was perhaps masking (or a side-effect of) something else, or what ... I just know that the very long wait, implausible though it sounds, seems to have sorted out my software problem, permanently. I post it here on the remote off-chance that someone with the same problem might see it, try it, and find it useful.
With best wishes to all, v
I I just ant to record this I
I have to update this for the sake of completeness and to avoid misleading people.
I thought that the above had sorted it out: however, the problem came back and was then completely intractable - I could no longer do anything with it at all.
In the end after trying quite a few other solutions I backed up, removed and recreated my user account. This fixed this problem, and a couple of other software issues besides. It was not without pain, and I would advocate great care and/or expert help in doing this, but it is nice to have my programs working properly again.
Best wishes to all
V
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This is a copy of the crash report:
Process: Adobe Illustrator [7903]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.0.0 (18.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [7903]
User ID: 504
Date/Time: 2015-04-16 15:45:49.189 +0300
OS Version: Mac OS X 10.10.3 (14D131)
Report Version: 11
Anonymous UUID: BF6B4053-ECF3-9608-1CD0-091D41CFE5F0
Sleep/Wake UUID: 095EC3F5-01CE-4606-9EB3-F81B2CE9756D
Time Awake Since Boot: 29000 seconds
Time Since Wake: 21000 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001014ca000 [ 20.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 000000000000000000 0 + 0
1 com.adobe.illustrator 0x0000000100011434 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 50196
2 com.adobe.illustrator 0x0000000100388e68 SLO::Array<unsigned char>::IterativeDestructArrayElements(void*, int) + 37880
3 com.adobe.illustrator 0x000000010097a89e std::basic_string<void*, std::char_traits<void*>, std::allocator<void*> >::_M_mutate(unsigned long, unsigned long, unsigned long) + 36894
4 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab625af PluginMain + 380175
5 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab89596 PluginMain + 539894
6 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab85118 PluginMain + 522360
7 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab84c5b PluginMain + 521147
8 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab89497 PluginMain + 539639
9 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab85118 PluginMain + 522360
10 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab84c5b PluginMain + 521147
11 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab89497 PluginMain + 539639
12 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab816cd PluginMain + 507437
13 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab807f8 PluginMain + 503640
14 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab4abef PluginMain + 283471
15 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab30edc PluginMain + 177724
16 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab2a43c PluginMain + 150428
17 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab2a96c PluginMain + 151756
18 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab06899 PluginMain + 4089
19 com.adobe.illustrator.plugins.svgFileFormat 0x000000012ab059cd PluginMain + 301
20 com.adobe.illustrator 0x0000000100a27ac8 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 21384
21 com.adobe.illustrator 0x0000000100a22d93 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1619
22 com.adobe.illustrator 0x0000000100a259d6 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 12950
23 com.adobe.illustrator 0x000000010042a77b std::_Rb_tree<_t_AIMenuItemOpaque*, std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList>, std::_Select1st<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >, std::less<_t_AIMenuItemOpaque*>, std::allocator<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> > >::_M_erase(std::_Rb_tree_node<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >*) + 9787
24 com.adobe.illustrator 0x0000000100629945 std::vector<unsigned char, std::allocator<unsigned char> >::_M_fill_insert(__gnu_cxx::__normal_iterator<unsigned char*, std::vector<unsigned char, std::allocator<unsigned char> > >, unsigned long, unsigned char const&) + 5541
25 com.adobe.illustrator 0x000000010040a14e void std::_Construct<dvaui::dialogs::FileDialogFilterInfo, dvaui::dialogs::FileDialogFilterInfo>(dvaui::dialogs::FileDialogFilterInfo*, dvaui::dialogs::FileDialogFilterInfo const&) + 17294
26 com.apple.AppKit 0x00007fff957d5460 __NSPasteboardProvideData + 331
27 com.apple.CoreFoundation 0x00007fff8da7a348 __CFPasteboardClientCallBack + 1016
28 com.apple.CoreFoundation 0x00007fff8da4dc68 __CFMessagePortPerform + 568
29 com.apple.CoreFoundation 0x00007fff8d9d4c79 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
30 com.apple.CoreFoundation 0x00007fff8d9d4beb __CFRunLoopDoSource1 + 475
31 com.apple.CoreFoundation 0x00007fff8d9c6767 __CFRunLoopRun + 2375
32 com.apple.CoreFoundation 0x00007fff8d9c5bd8 CFRunLoopRunSpecific + 296
33 com.apple.HIToolbox 0x00007fff90cc856f RunCurrentEventLoopInMode + 235
34 com.apple.HIToolbox 0x00007fff90cc81ee ReceiveNextEventCommon + 179
35 com.apple.HIToolbox 0x00007fff90cc812b _BlockUntilNextEventMatchingListInModeWithFilter + 71
36 com.apple.AppKit 0x00007fff954e49bb _DPSNextEvent + 978
37 com.apple.AppKit 0x00007fff954e3f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
38 com.apple.AppKit 0x00007fff954d9bf3 -[NSApplication run] + 594
39 com.adobe.exo.framework 0x000000010a06a208 exo::app::OS_AppBase::RunEventLoop() + 56
40 com.adobe.illustrator 0x0000000100498745 std::_Rb_tree<short, std::pair<short const, unsigned short>, std::_Select1st<std::pair<short const, unsigned short> >, std::less<short>, std::allocator<std::pair<short const, unsigned short> > >::_M_insert_unique(std::pair<short const, unsigned short> const&) + 13605
41 com.adobe.illustrator 0x000000010043c4cc std::_Rb_tree<_t_AIMenuItemOpaque*, std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList>, std::_Select1st<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >, std::less<_t_AIMenuItemOpaque*>, std::allocator<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> > >::_M_erase(std::_Rb_tree_node<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >*) + 82828
42 com.adobe.illustrator 0x000000010042d247 std::_Rb_tree<_t_AIMenuItemOpaque*, std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList>, std::_Select1st<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >, std::less<_t_AIMenuItemOpaque*>, std::allocator<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> > >::_M_erase(std::_Rb_tree_node<std::pair<_t_AIMenuItemOpaque* const, AMTMenuItemList> >*) + 20743
43 com.adobe.illustrator 0x0000000100002f04 0x100000000 + 12036
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff961e8232 kevent64 + 10
1 libdispatch.dylib 0x00007fff8c4daa6a _dispatch_mgr_thread + 52
Thread 2:
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1 com.adobe.AGM 0x0000000102ca775b 0x102965000 + 3417947
2 com.adobe.AGM 0x0000000102ca8d51 0x102965000 + 3423569
3 com.adobe.AGM 0x0000000102cbe72f 0x102965000 + 3512111
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 3:: com.apple.CFSocket.private
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1 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff961e748a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff884e7e50 usleep + 54
2 com.adobe.illustrator.plugins.dBrushTool 0x000000012af2640b PluginMain + 355483
3 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 6:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 7:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 8:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 9:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 10:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 11:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 12:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 13:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 14:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 15:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 16:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 17:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 18:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 19:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 20:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012af26d5f PluginMain + 357871
Thread 21:
0 libsystem_kernel.dylib 0x00007fff961e748a __semwait_signal + 10
1 com.adobe.illustrator.plugins.ScriptingSupport 0x000000012a1fc5e8 PluginMain + 1496248
2 com.adobe.illustrator.plugins.ScriptingSupport 0x000000012a1e49be PluginMain + 1398926
3 com.adobe.illustrator.plugins.ScriptingSupport 0x000000012a1fc1a5 PluginMain + 1495157
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff961e733a __recvfrom + 10
1 VulcanMessage5.dylib 0x000000013f021b32 vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long) + 24
2 VulcanMessage5.dylib 0x000000013f01fc40 vcfoundation::io::BufferedReader::InternalRead(char*, long) + 112
3 VulcanMessage5.dylib 0x000000013f01fcae vcfoundation::io::BufferedReader::Read(void*, unsigned long) + 60
4 VulcanMessage5.dylib 0x000000013f0187d0 vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long) + 70
5 VulcanMessage5.dylib 0x000000013f019262 vcfoundation::io::Serializer::InternalDeserialize() + 30
6 VulcanMessage5.dylib 0x000000013f01916f vcfoundation::io::Serializer::Deserialize() + 9
7 VulcanMessage5.dylib 0x000000013f01e782 vcfoundation::ncomm::Connection::ReadIn() + 28
8 VulcanMessage5.dylib 0x000000013f01e8c6 vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&) + 40
9 VulcanMessage5.dylib 0x000000013f01e681 vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&) + 109
10 VulcanMessage5.dylib 0x000000013f01e5fa vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*) + 32
11 VulcanMessage5.dylib 0x000000013f00f32b adobe::vulcan::servicemgr::CSIRequest::Execute() + 53
12 VulcanMessage5.dylib 0x000000013f010507 adobe::vulcan::servicemgr::RegisterForEventsRequest::Run() + 353
13 VulcanMessage5.dylib 0x000000013f01f2d0 vcfoundation::thread::AbstractThread::Run() + 50
14 VulcanMessage5.dylib 0x000000013f023523 vcfoundation::thread::Thread::ThreadProc(void*) + 9
15 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
16 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
17 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 28:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 29:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 30:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 32:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 33:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 34:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 35:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 36:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 37:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 38:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 39:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 40:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 41:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 42:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 43:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 44:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 45:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 46:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 47:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 48:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 49:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 50:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 51:
0 libsystem_kernel.dylib 0x00007fff961e251a semaphore_wait_trap + 10
1 com.adobe.illustrator 0x000000010000d009 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 32745
2 com.adobe.illustrator 0x000000010000d847 SLO::Array<unsigned short>::IterativeDestructArrayElements(void*, int) + 34855
3 com.apple.CoreServices.CarbonCore 0x00007fff8869223c PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 52:
0 libsystem_kernel.dylib 0x00007fff961e24de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff961e164f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8d9c6eb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8d9c637b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8d9c5bd8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff955ac66b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8e015268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8e0151e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8e01341d thread_start + 13
Thread 53:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 54:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 55:
0 libsystem_kernel.dylib 0x00007fff961e794a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e01340d start_wqthread + 13
Thread 56:
0 libsystem_kernel.dylib 0x00007fjp,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
There is also Adobe phone Support (only CC/CC2014),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
It's been bad (ever since my free trial was over and I actually bought the thing ) but now it's just crashing every 10 minutes or so, sometime ever 3. Anything I try to do besides just read (search, highlight, copy, really anything) will set it off. When I open it again the documents it offers me as "recent" are things I read 2 or 3 weeks ago--not sure what that means. Please someone help, I'm going crazy and I'm on a deadline! I know I'm not posting this to the right place, but the right place is oh so helpfully read only...so....Thanks!
Hi Alexis
Is it happening with all the PDF ' or any specific one ?
You face this challenge while trying to launch a PDF or while editing it as well?
What exact version of Acrobat version are you using?If it is not Acrobat 11.0.10 ,you can try updating it to the same and see if that helps.
Launch Acrobat>Navigate to Help>Check for Updates.
You can try downloading this patch as well and see if this fixes the issue.
http://helpx.adobe.com/acrobat/kb/product-crash-search-mac.html
Regards
Sukrit Dhingra -
Brand new Macbook Pro, running OS X Mavericks. Latest trial version of Acrobat Pro. I need to make lengthy (say 1,000 pages) document searchable. OCR crashes after a couple of hundred pages every time. I get an error like this:
abort() called
terminating with uncaught exception of type IDRS::CIDRSExceptionI've had a similar problem. I was going to start a new thread but I think I'll just include my problem here.
I am OCRing (if you'll allow me to turn OCR into a verb) a large number of documents. Every once in awhile Acrobat crashes. It gives the message that I've pasted in below. There was some discussion about this in a previous thread, but that concerned Acrobat 9, and an Adobe representative responded to the thread, saying that the problem would be fixed with 9.1. There was talk there of the problem being one of resolution of image, but that possibility seemed to have been ruled out. This problem usually occurs with larger files (greater than, say, 25 GB), and rarely with smaller ones. (I should mention that I'm OCRing Japanese language documents, but this really shouldn't make a difference.)
Other threads about this: Acrobat 9 crashes on OCR and OCR CrashingCan anyone help me with a problem I am having with the current OCR engine crashing, I have a lot of difficul….
If Acrobat simply skipped the problem pages it wouldn't be such a problem, as I'd simply have, say, three or four non-OCR pages in a 500-page document, but that's not the case. Instead it crashes and I then have to go back and actually watch the OCR process, waiting to see which page is the problem so that I can manually skip it. This turns a process that ideally is one my computer does while I cook dinner or do other work into a time-consuming endeavor.
Any help would be greatly appreciated. If I need to post an example of the problem page here I can do so.
Process: AdobeAcrobat [1980]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.10 (11.0.10)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: AdobeAcrobat [1980]
User ID: 501
Date/Time: 2015-01-13 14:26:53.221 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: A8EDB4A4-797D-79BD-D490-41F5D11A883C
Time Awake Since Boot: 12000 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type IDRS::CIDRSException -
OS X Lion crashes trying to print from Safari, Pages, Acrobat, Word and Excel
My OS X Lion crashes while trying to print in Safari, Pages '09 (4.1), Acrobat, Word and Excel. It works in Adobe CS5 Photoshop, Illustrator, InDesign, Numbers '09 (2.1), Apple Mail, and Preview. I'm printing to a Dell 3130 color laser printer.
Here's one of many crash logs.
Process: Safari [1808]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1 (7534.48.3)
Build Info: WebBrowser-7534048003000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [105]
Date/Time: 2011-07-21 13:52:18.227 -0400
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9
Interval Since Last Report: 29144 sec
Crashes Since Last Report: 21
Per-App Interval Since Last Report: 27609 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 15E96704-30D4-4C57-8AA9-15899A3D5314
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000001f
VM Regions Near 0x1f:
-->
__TEXT 000000010a25e000-000000010a25f000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
objc_msgSend() selector name: getSummaryInfo
objc[1808]: garbage collection is OFF
Performing @selector(doPrint:) from sender NSButton 0x7fa85dbd92c0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff93d10e90 objc_msgSend + 16
1 com.apple.print.framework.Print.Private 0x0000000110b371e8 0x110b35000 + 8680
2 com.apple.print.framework.Print.Private 0x0000000110b3a311 0x110b35000 + 21265
3 com.apple.print.framework.Print.Private 0x0000000110b3a03b 0x110b35000 + 20539
4 com.apple.print.framework.Print.Private 0x0000000110b4e99c 0x110b35000 + 104860
5 com.apple.CoreFoundation 0x00007fff94c4811d -[NSObject performSelector:withObject:] + 61
6 com.apple.AppKit 0x00007fff8b71c852 -[NSApplication sendAction:to:from:] + 139
7 com.apple.Safari.framework 0x00007fff8c86a4d7 -[BrowserApplication sendAction:to:from:] + 80
8 com.apple.AppKit 0x00007fff8b71c784 -[NSControl sendAction:to:] + 88
9 com.apple.AppKit 0x00007fff8b71c6af -[NSCell _sendActionFrom:] + 137
10 com.apple.AppKit 0x00007fff8b71bb7a -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2014
11 com.apple.AppKit 0x00007fff8b79b57c -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 489
12 com.apple.AppKit 0x00007fff8b71a786 -[NSControl mouseDown:] + 786
13 com.apple.AppKit 0x00007fff8b6e566e -[NSWindow sendEvent:] + 6280
14 com.apple.AppKit 0x00007fff8b67df19 -[NSApplication sendEvent:] + 5665
15 com.apple.Safari.framework 0x00007fff8c86a47a -[BrowserApplication sendEvent:] + 822
16 com.apple.AppKit 0x00007fff8b61442b -[NSApplication run] + 548
17 com.apple.AppKit 0x00007fff8b89252a NSApplicationMain + 867
18 com.apple.Safari.framework 0x00007fff8ca1c725 SafariMain + 197
19 com.apple.Safari 0x000000010a25ef24 0x10a25e000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ff377e6 kevent + 10
1 libdispatch.dylib 0x00007fff8a23a60e _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8a23919e _dispatch_mgr_thread + 54
Thread 2:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8ff36bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff914e2274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x00007fff8f1d3da5 WebCore::IconDatabase::syncThreadMainLoop() + 375
3 com.apple.WebCore 0x00007fff8f1d171d WebCore::IconDatabase::iconDatabaseSyncThread() + 489
4 com.apple.WebCore 0x00007fff8f1d152b WebCore::IconDatabase::iconDatabaseSyncThreadStart(void*) + 9
5 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 3:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8ff3567a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ff34d71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8d27bce9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8d27bc29 thread_fun + 24
4 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 4:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib 0x00007fff8ff3567a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ff34d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff94be529c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff94beda04 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff94bed216 CFRunLoopRunSpecific + 230
5 com.apple.Safari.framework 0x00007fff8c9d7147 Safari::MessageRunLoop::threadBody() + 163
6 com.apple.Safari.framework 0x00007fff8c9d709f Safari::MessageRunLoop::threadCallback(void*) + 9
7 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
8 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 5:: Safari: SnapshotStore
0 libsystem_kernel.dylib 0x00007fff8ff36bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff914e2274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x00007fff908b9ba0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari.framework 0x00007fff8ca4e03f Safari::MessageQueue<***::RefPtr<Safari::SnapshotStore::DiskAccessMessage> >::waitForMessage(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&) + 125
4 com.apple.Safari.framework 0x00007fff8ca4b7bb Safari::SnapshotStore::diskAccessThreadBody() + 305
5 com.apple.Safari.framework 0x00007fff8ca4b18b Safari::SnapshotStore::diskAccessThreadCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 6:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8ff36bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff914e2274 _pthread_cond_wait + 840
2 com.apple.CoreVideo 0x00007fff8b39db3a CVDisplayLink::runIOThread() + 710
3 com.apple.CoreVideo 0x00007fff8b39d85b _ZL13startIOThreadPv + 148
4 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8ff36df2 __select + 10
1 com.apple.CoreFoundation 0x00007fff94c3666b __CFSocketManager + 1355
2 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
3 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ff37192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff914e0594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff914e1b85 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ff37192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff914e0594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff914e1b85 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ff37192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff914e0594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff914e1b85 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ff37192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff914e0594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff914e1b85 start_wqthread + 13
Thread 12:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8ff36e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91494dea nanosleep + 164
2 libsystem_c.dylib 0x00007fff91494bb5 usleep + 53
3 com.apple.AppKit 0x00007fff8b84e0b8 -[NSUIHeartBeat _heartBeatThread:] + 1727
4 com.apple.Foundation 0x00007fff935c21ea -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff935c2162 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff914de8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff914e1b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000040 rbx: 0x00007fa85dbd6480 rcx: 0x0000000000000038 rdx: 0x00007fa85da046a8
rdi: 0x00007fa85d8f1960 rsi: 0x00007fa85dbd5280 rbp: 0x00007fff69e5d080 rsp: 0x00007fff69e5ce90
r8: 0x000000010a267800 r9: 0x00000000000003ea r10: 0x0000000000000081 r11: 0x000000000000000f
r12: 0x000000000000000d r13: 0x0000000000000008 r14: 0x00007fa85da48e70 r15: 0x0000000000000001
rip: 0x00007fff93d10e90 rfl: 0x0000000000010246 cr2: 0x000000000000001f
Logical CPU: 3
Binary Images:
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0x10b7d4000 - 0x10b7dbfff +com.dell.print.pde.SecurePrint2 (1.2 - 1.2) /Library/Printers/Dell/PDEs/DellSecurePrint2.plugin/Contents/MacOS/DellSecurePr int2
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0x10e7dc000 - 0x10e7dcffd +cl_kernels (??? - ???) <9AEDD179-E5CF-44A8-B152-89490B8CC5AB> cl_kernels
0x10e7de000 - 0x10e871ff7 unorm8_bgra.dylib (1.50.61 - compatibility 1.0.0) <3ED8B0D5-4A55-3E39-8490-B7BC1780F67B> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x10e893000 - 0x10e894ff3 +cl_kernels (??? - ???) <9CBDE2DB-2F9A-4423-80DA-3B4D822A8AC0> cl_kernels
0x10e95e000 - 0x10e98cff7 GLRendererFloat (??? - ???) <AB59F7EA-62B1-3AA6-B940-47C0B6BC6DD9> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
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0x10fa4e000 - 0x10fa59fff +com.dell.print.pde.JobAccount2 (1.3 - 1.3) /Library/Printers/Dell/PDEs/DellJobAccount2.plugin/Contents/MacOS/DellJobAccoun t2
0x10fee7000 - 0x10ff1bff7 com.apple.printingprivate.framework.PrintingPrivate (7.0 - 68) <7AA400A0-15A9-3991-B9C3-4BBCE2579798> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Printing Private
0x110b35000 - 0x110b6cfff com.apple.print.framework.Print.Private (7.0 - 378) <9EECB9C5-32C3-3CBE-8D9A-82E929A7D69A> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
0x110bb8000 - 0x110bfbff7 com.apple.print.PrintingCocoaPDEs (7.0 - 378) <1F74062E-9981-3A7C-B018-6053AF0C4F42> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
0x113799000 - 0x1138afff7 libmecab.1.0.0.dylib (??? - ???) <3A9B0BEB-025A-34A1-9E87-9AA84900AC37> /usr/lib/libmecab.1.0.0.dylib
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0x7fff8a2b1000 - 0x7fff8a2bfff7 libkxld.dylib (??? - ???) <65BE345D-6618-3D1A-9E2B-255E629646AA> /usr/lib/system/libkxld.dylib
0x7fff8a2c0000 - 0x7fff8a2d1ff7 SyndicationUI (??? - ???) <2611F56F-81A9-3457-8C87-2700BFD9D4CB> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x7fff8a39a000 - 0x7fff8a39cfff com.apple.TrustEvaluationAgent (2.0 - 1) <80AFB5D8-5CC4-3A38-83B9-A7DF5820031A> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8a39d000 - 0x7fff8a39fff7 com.apple.print.framework.Print (7.0 - 247) <579D7E49-A7F4-3C41-9434-3114B8A9B96C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8a3a0000 - 0x7fff8a3a1fff com.apple.MonitorPanelFramework (1.4.0 - 1.4.0) <0F55CD76-DB24-309B-BD12-62B00C1AAB9F> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x7fff8a3a4000 - 0x7fff8a3e5fff com.apple.QD (3.12 - ???) <4F3C5629-97C7-3E55-AF3C-ACC524929DA2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff8a3e6000 - 0x7fff8a44dff7 com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <0B715012-C8E8-386D-9C6C-90F72AE62A2F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8a461000 - 0x7fff8a461fff com.apple.quartzframework (1.5 - 1.5) <21FCC91F-C7B9-304F-8C9C-04F3924F4AE3> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff8a47b000 - 0x7fff8a482ff7 com.apple.CommerceCore (1.0 - 17) <AA783B87-48D4-3CA6-8FF6-0316396022F4> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8a67d000 - 0x7fff8a67dfff com.apple.CoreServices (53 - 53) <5946A0A6-393D-3087-86A0-4FFF6A305CC0> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8a67e000 - 0x7fff8a691ff7 libCRFSuite.dylib (??? - ???) <034D4DAA-63F0-35E4-BCEF-338DD7A453DD> /usr/lib/libCRFSuite.dylib
0x7fff8a692000 - 0x7fff8a695ff7 com.apple.securityhi (4.0 - 1) <B37B8946-BBD4-36C1-ABC6-18EDBC573F03> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8a696000 - 0x7fff8a6a5fff libxar.1.dylib (??? - ???) <58B07AA0-BC12-36E3-94FC-C252719A1BDF> /usr/lib/libxar.1.dylib
0x7fff8a6a6000 - 0x7fff8aa6cfff com.apple.MediaToolbox (1.0 - 705.35) <EC6755D1-58BC-36F5-AB66-143D03A0AF8C> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x7fff8aa6d000 - 0x7fff8aac7fff com.apple.HIServices (1.9 - ???) <8791E8AA-C034-330D-B2BA-5141154C21CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
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0x7fff8ab32000 - 0x7fff8abf9ff7 com.apple.ColorSync (4.7.0 - 4.7.0) <A29897D7-4B63-3BBB-B66C-710BE9CC01D8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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0x7fff8b189000 - 0x7fff8b18ffff com.apple.DiskArbitration (2.4 - 2.4) <5185FEA6-92CA-3CAA-8442-BD71DBC64AFD> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8b19e000 - 0x7fff8b1a6fff libsystem_dnssd.dylib (??? - ???) <7749128E-D0C5-3832-861C-BC9913F774FA> /usr/lib/system/libsystem_dnssd.dylib
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0x7fff8b3d1000 - 0x7fff8b3d6fff com.apple.OpenDirectory (10.7 - 144) <E8AACF47-C423-3DCE-98F6-A811612B1B46> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x7fff8c208000 - 0x7fff8c36bfff com.apple.CFNetwork (520.0.13 - 520.0.13) <67E3BB43-2A22-3F5A-964E-391375B24CE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
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0x7fff8cedc000 - 0x7fff8cf51ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib
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0x7fff93f05000 - 0x7fff93f47fff com.apple.corelocation (330.9 - 330.9) <ACE577F2-6EDE-3768-BF76-8632E8B81876> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff93f48000 - 0x7fff93feaff7 com.apple.securityfoundation (5.0 - 55005) <0D59908C-A61B-389E-AF37-741ACBBA6A94> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff93feb000 - 0x7fff940eefff libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <ED5E84C6-646D-3B70-81D6-7AF957BEB217> /usr/lib/libsqlite3.dylib
0x7fff94310000 - 0x7fff943c2fff com.apple.CoreText (4.0.0 - ???) <D7BD85FD-277A-3A97-B1AD-5EE14215237E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff9441e000 - 0x7fff9445efff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff9445f000 - 0x7fff94598fef com.apple.vImage (5.0 - 5.0) <C45D2CBE-FA15-3D13-9E9D-A3BF57B84BBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff94599000 - 0x7fff945afff7 com.apple.ImageCapture (7.0 - 7.0) <69E6E2E1-777E-332E-8BCF-4F0611517DD0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff945b0000 - 0x7fff949cbfff com.apple.SceneKit (2.0 - 124) <9E331DDE-BDF4-34C5-A8F9-E7F12ADBB785> /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit
0x7fff949cc000 - 0x7fff949deff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
0x7fff949df000 - 0x7fff94a02ff7 com.apple.RemoteViewServices (1.0 - 1) <EB549657-8EDC-312A-B8BE-DEC3E160AC3D> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff94a03000 - 0x7fff94a17ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff94b6e000 - 0x7fff94b8aff7 com.apple.GenerationalStorage (1.0 - 124) <C0290CA0-A2A0-3280-9442-9D783883D638> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff94b8b000 - 0x7fff94b8ffff libdyld.dylib (195.5.0 - compatibility 1.0.0) <F1903B7A-D3FF-3390-909A-B24E09BAD1A5> /usr/lib/system/libdyld.dylib
0x7fff94b9e000 - 0x7fff94b9ffff libffi.dylib (??? - ???) <DB96CC4B-0D38-3102-80AA-91DDE9AF3886> /usr/lib/libffi.dylib
0x7fff94bb5000 - 0x7fff94d88ff7 com.apple.CoreFoundation (6.7 - 635) <57446B22-0778-3E07-9690-96AC705D57E8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff94dba000 - 0x7fff9539efaf libBLAS.dylib (??? - ???) <D62D6A48-5C7A-3ED6-875D-AA3C2C5BF791> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff953cb000 - 0x7fff954c9ff7 com.apple.QuickLookUIFramework (3.0 - 489.1) <A8A82434-D43D-3F12-9321-B2E8EC9B4B8E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff954ca000 - 0x7fff954cffff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff954ec000 - 0x7fff954ecfff com.apple.Accelerate (1.7 - Accelerate 1.7) <3E4582EB-CFEF-34EA-9DA8-8421F1C3C77D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff954ed000 - 0x7fff9551cfff com.apple.DictionaryServices (1.2 - 158) <2CE51CD1-EE3D-3618-9507-E39A09C9BB8D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff9554b000 - 0x7fff95578fff com.apple.quartzfilters (1.7.0 - 1.7.0) <ED846829-EBF1-3E2F-9EA6-D8743E5A4784> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff95579000 - 0x7fff955a2fff libJPEG.dylib (??? - ???) <3DBFEB41-4BF2-3502-872A-BB3738EE61B0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff955a3000 - 0x7fff955f6fff libFontRegistry.dylib (??? - ???) <8FE14D77-1286-3619-A02E-0AC1A622596E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff95ca5000 - 0x7fff95caafff libcache.dylib (47.0.0 - compatibility 1.0.0) <B7757E2E-5A7D-362E-AB71-785FE79E1527> /usr/lib/system/libcache.dylib
0x7fff95cb7000 - 0x7fff95d9efff com.apple.backup.framework (1.3 - 1.3) <C7F0B3B6-EAC1-3445-A705-E9F18A45D01D> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff95d9f000 - 0x7fff95da5fff libGFXShared.dylib (??? - ???) <DE6987C5-81AC-3AE6-84F0-138C9636D412> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff95da6000 - 0x7fff95e2bff7 com.apple.Heimdal (2.1 - 2.0) <E4CD970F-8DE8-31E4-9FC0-BDC97EB924D5> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff95e2c000 - 0x7fff95e49ff7 com.apple.openscripting (1.3.3 - ???) <A64205E6-D3C5-3E12-B1A0-72243151AF7D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff95e4a000 - 0x7fff95e83fe7 libssl.0.9.8.dylib (0.9.8 - compatibility 0.9.8) <D634E4B6-672F-3F68-8B6F-C5028151A5B4> /usr/lib/libssl.0.9.8.dylib
0x7fff95ee6000 - 0x7fff95ef1fff com.apple.DisplayServicesFW (2.5.0 - 302.1.2) <36377733-C737-3F36-A601-85D6188A2AAA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff95ef2000 - 0x7fff95ef3fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff95ef4000 - 0x7fff9630fff7 com.apple.RawCamera.bundle (3.7.2 - 573) <FF8D349E-E8DF-3D12-91E9-BA00C13D5359> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff96354000 - 0x7fff96360fff com.apple.DirectoryService.Framework (10.7 - 144) <067ACB41-E9B7-3177-9EDE-C188D9B352DC> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff96361000 - 0x7fff963b5ff7 com.apple.ImageCaptureCore (3.0 - 3.0) <C829E6A3-3EB6-3E1C-B9B8-759F56E34D3A> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff963bc000 - 0x7fff964beff7 libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <D46F371D-6422-31B7-BCE0-D80713069E0E> /usr/lib/libxml2.2.dylib
0x7fff964bf000 - 0x7fff964c0fff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <718A135F-6349-354A-85D5-430B128EFD57> /usr/lib/system/libdnsinfo.dylib
0x7fff964c1000 - 0x7fff965b6fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 10
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4428
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=212.6M resident=97.4M(46%) swapped_out_or_unallocated=115.2M(54%)
Writable regions: Total=201.7M written=30.6M(15%) resident=107.1M(53%) swapped_out=4K(0%) unallocated=94.7M(47%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.2M
ATS (font support) (reserved) 8K reserved VM address space (unallocated)
CG backing stores 8832K
CG image 1044K
CG raster data 576K
CG shared images 3472K
CoreAnimation 9912K
CoreGraphics 16K
CoreImage 8K
CoreServices 1608K
IOKit 42.3M
MALLOC 73.9M
MALLOC guard page 64K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 88K
OpenCL 52K
OpenGL GLSL 1372K
OpenGL GLSL (reserved) 128K reserved VM address space (unallocated)
SQLite page cache 2880K
STACK GUARD 56.0M
Stack 13.8M
VM_ALLOCATE 16.6M
__CI_BITMAP 80K
__DATA 23.1M
__IMAGE 1256K
__LINKEDIT 48.1M
__TEXT 164.5M
__UNICODE 544K
mapped file 38.5M
shared memory 320K
=========== =======
TOTAL 540.5M
TOTAL, minus reserved VM space 540.4M
Model: M -
I have just updated Acrobat to version 10.1.13. I am using a MAC Running Yosemite. When I try to scan a document, after the printer scans Adobe Acrobat quits and I get an unexpected closure error. I am running Mac OS 10.10.1. This only started happening when I installed the update of Adobe Acrobat.
Hi MEW1,
Is the printer connected wirelessly or wired?
Go to Preferences and under categories go to > Convert to Pdf then select the Image Capture and then hit ok button.
Close Acrobat and then relaunch it and see if it helps you while you do scanning.
Regards,
Rave -
My old mac was requested to upgrade Firefox to 14.0.1. After the sucessfully installation, I received a message saying my old Mac couldn't use the new Firefox and Safari crashes. I have NO browser now! Any help would be appreciated.
Hmmm... So you upgraded Firefox and now neither Firefox or Safari will work? Very weird. I have no idea what might have gone wrong. That said, when things start acting wierd, I always try a bit of maintenance first. About 95% of the time, I luck out and it works.
I use the free program Onyx. I run all the clean up routines. Then I boot to the recovery partition (Lion) or the OS X Install Disc and repair permissions and verify/repair the hard disk.
Hope this helps. -
My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
Thank you.
Problem description:
gray screen at startup and crashes
EtreCheck version: 2.1.1 (104)
Report generated 6 de dezembro de 2014 13:29:43 BRST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 1024 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (698,64 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Agents: ℹ️
[running] com.babylon.activation.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.skype.c2c_service.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
Safari Aplicativo (/Applications/Safari.app)
Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
uTorrent UNKNOWN (missing value)
Dropbox Aplicativo (/Applications/Dropbox.app)
Inkscape UNKNOWN (missing value)
RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
OVSHelper: Version: 1.1 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.6.6
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SharePointBrowserPlugin: Version: 14.1.2 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
npsf_uni: Version: sf 3.3.2.1 [Support]
OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
Safari Extensions: ℹ️
Searchme Adware! [Remove]
Skype Click to Call
iSkyDeluxe
TED HTML5 video playe
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Skype Click to Call [Support]
Tuxera NTFS [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
5% WindowServer
4% DivXMediaServer
1% fontd
0% RealPlayer Downloader Agent
0% WebProcess
Top Processes by Memory: ℹ️
296 MB WebProcess
202 MB FaceboxPro
185 MB Microsoft PowerPoint
163 MB Safari
137 MB Microsoft Word
Virtual Memory Information: ℹ️
843 MB Free RAM
1.76 GB Active RAM
706 MB Inactive RAM
978 MB Wired RAM
577 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 6, 2014, 12:58:24 PM Self test - passed
Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup Issues - Resolve
Startup Issues - Resolve (2) -
I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?
Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand -
i recently upgraded to Lion and i find that my computer is running slow and applications are crashing. For example I have Word 2011 for Mac and it crashes all the time I end up losing my work. It often happens when I'm in class using notebook and when I press record my computer starts thinking and it freezes.
Also, I feel that it overheats often and my battery runs out pretty quickly. I had the macbook (black) and this never happened before. I'm not sure if I'm doing something wrong or if there is something with my computer.I bought my computer summer 2010, I don't think this should be happening. Please Help......This is exactly what keeps happening to mine too. I was at a conference taking notes, and I was
using the Notebook template, and doing some audio recording simultaneously. About 3 hours into the conference (not consistently recording, but on and off with the sessions) my file wouldn't save anymore, saying something like "File cannot be modified while in use with another program" and "Invalid file name" when I would go back into my folder to look for it). I tried installing some updates from Microsoft, and when I restarted, I was at least able to open my old notes again, and so far it looks like the audio was working. However, today at the conference, the same thing happened again, but I wasn't actively recording any audio (though after I had copy and pasted my second file of notes into the original, I went back to using it after re-naming it).
Does the crash happen to you under similar cirucumstances? The update might help a little, but it is definitely not the solution. Does anyone have any solutions? Lion shouldn't be this buggy... I moved to Mac to get away from the garbage of bugs and compatibility issues... -
I have communicated with apple care every time and they keep telling me there is no problem,so why does it keep crashing. I took it in for repair under warrenty and they told me there was nothing wrong with it yet it crashed again two weeks later and has crashed another 5 times since then,I have to erase and re install each time. It has now crashed again , i have re installed snow leopard and all i get is the spinning wheel and nothing loads..Im over it. I have several mac products including two other imacs that are running fine..
Run Apple Hardware Test on your computer, the next time your machine crashes try running disk utility on the hard drive. You shouldn't need to reinstall the OS each time your system crashes, if that the case then you could have a bad hard drive.
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