Acrobat X crashes when accessing Officejet Pro 8600 Plus

Acrobat crashes every time - click create, PDF from scanner, next select one such as "custom scan" and bye-bye Acrobat (message is Acrobat has stopped working).
Just bought the 8600 all-in-one which is wireless in the network. Another computer, also running Acrobat X works just fine.
Environment:
Windows 7 Home Premium (64 bit)
Acrobat 9.5 and X (both crash)
Scanner software up-to-date
Acrobat software up-to-date
Have did the uninstall/reinstall of Acrobat and HP - no luck
Can scan via HP software and printer panel
Just does not work with Acrobat
Computer and Acrobat 9.5 was scanning just fine with HP 7200 - bought 8600, installed and troubles began. I uninstalled 9.5 and installed Acrobat X and it still crashes.
I am thinking there must be some conflict between the new and old printers (I uninstalled old - something left over?) but do not know where to look. Help!

Did you have any luck with fixing this issue? I am having the same issue with an HP Scanner and Acrobat X on my new computer running Windows 7.
The Windows Fax and Scan utility works. I got Acrobat to initiate the scan, but then it crashes everytime.

Similar Messages

Officejet pro 8600 plus power switch light stays on while in sleep mode. is this correct?

officejet pro 8600 plus power switch light stays on while in sleep mode. is this correct?
This question was solved.
View Solution.

The power light will slowly flash on and off when the Officejet Pro 8600 Plus is in a sleep mode state.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

HP officejet pro 8600 plus need to reset, but no screen access due to head error

hi,
I had some HP's 8600 but one of them it is dead as printer and it was replaced.
I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
Im trying to access in order to fix a new static ip for the scan.
Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
Thanks in advance

Hello @Rodrigo_cl,
Welcome to the HP Support Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
Is your printer currently on your wireless or wired network?
Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

I owned an HP Officejet Pro 8500 and scanning was perfect. I recently purchased an HP Officejet Pro 8600 Plus.
When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan. This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page). I believe this line is an artifact from scanning the very bottom edge of the oroginal document. I think it is showing where the bottom edge of the page was when scanned. If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page. This problem is consistent, and repeatable. It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
These thin black lines did not occur when scanning from the HP 8500.
I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
This question was solved.
View Solution.

I find it interesting that the issue happens across both printers. This is what leads me to believe this is something with the software/connection with the PC. One thing I will note is that you mentioned above using Adobe Reader 10.1.6. The latest version of Adobe Reader is 11.0.02. I would advise removing your current version of Adobe Reader and install the latest version.
I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles. Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan? This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
I would like to make sure the issue is coming from the scanners on these printers before returning the printers as I would hate for you to get another model printer and the issue remain with this printer as well. However, I will note that the Laserjet Pro 200 is a nice series printer from my experience. I have used the Laserjet Pro 200 black and white only edition, the MFP, and the TopShot edition where I am located.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Officejet Pro 8600 Plus. No automatic scan menu when documents loaded into the auto feeder?

I have a new Officejet Pro 8600 Plus to replace the L7780 which brought up the scan menu when a document was loaded into the autofeeder. How do I get the ne 8600 to do the same thing. I find that I liked the convenience of the auto menu but it does not come up when I load document(s) to be scanned into the auto feeder. Was this feature left off?
This question was solved.
View Solution.

Hi afredb,
I understand you have a new Officejet 8600 Plus and have some questions about the scan feature in comparison to the Officejet L7780. I will certainly do my best to answer these questions for you.
In testing on our own Officejet 8600, I have found that you would be correct, this is a feature that wasn't transferred to the upgraded machines after they stopped making the L7780. There were a few printers in between the L7780 and the 8600, and they didn't have that feature either. I believe the reasoning behind it was that many people use these printers for copying and faxing as well so having the feeder automatically assume it's going to be scanning would have created extra steps for many others. Hopefully this is only a minor inconvenience and you can still enjoy the printer
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet Pro 8600 Plus, not appending number in sequence to base file name when saving PDF.

Officejet Pro 8600 Plus (new today - everything else working great), Vista 32-bit, HP desktop.
After scanning documents and creating a PDF file (Save to file on my computer w/USB connection), using HP Scan, it does not append numbers in sequence to base file name. HP Scan (Under Advanced Settings/Destinations) reads that it will do this (when you over over the base name field). Perhaps I have to enable something. Do you know how I can do this? Thank you.

I'm not really sure what's going on. The install might not have written right. Try uninstalling and installing from a fresh download. Let me know what happens.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Poor image quality when scanning coins with officejet pro 8600 plus

I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
I have tried scanning both with the HP software and with windows 7 fax and scan software
I have saved images as BMP, JPG, PNG, and TIFF
I have used resolutions from 300 dpi to 1200 DPI
All give me similar unacceptable results.
Images are better when scanned flat on the scanner than when in slabbed holders, and from this I am guessing that the plastic is somehow interfering wiht the scan. Either that, or there is a very shallow depth of field so that even moving the coin a few mm away from the glass moves it out of focus. But even a raw coin placed directly on the glass has significantly worse image quality than the old 2100.
The first image is a coin scanned with the old 2100. The second has been scanned in a similar slab by the 8600

Hi terry_renee,
Welcome to the HP Forums! I am happy to help you with this scanning issue! I did a test with an HP Officejet 8600, at 1200 dpi, and no plastic covering. Just the quarter on the glass, and we cropped it to the quarter. This is the result.
I have a few questions for you:
What Operating System are you using for scanning? Windows or Mac? What version?
What scanning software are you using?
Are you scanning from the computer, or the printer's control panel?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How do I attach a wireless scanner (HP OfficeJet Pro 8600 Plus) to Acrobat XI Pro?

How do I attach a wireless scanner (HP OfficeJet Pro 8600 Plus) to Acrobat XI Pro?

The printer status report has in line 47 the date (rounded to the week) the printhead was installed. Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

Officejet Pro 8600 Plus says ink is empty when it is not

Each time I have to change one cartridge on the Officejet Pro 8600 Plus I check how full the other cartridges are. Typically the yellow one is 75% full and the other colours about 50%.
So I buy and install one cartridge. It doesn't matter if it is a black one or a colour one. I replace it with a genuine HP cartridge. That goes fine and comes up as now being full. But immediatly after this it tells me the other cartridges need to be replaced too. I go through all imaginable fixes (including a hard reset of course) but nothing changes - it still insists that the other cartridges are also empty. Of course it now won't print (unless I want to print in black only).
This means that every time I have to replace one cartridge I end up replacing all four. So now I have a stack of old cartridges that are at least half full but cannot be used - what a waste of money! How did HP design a printer like this?

Hello,
Understand that you are facing with replacing cartridge even though they still have ink.
Let me direct you this troubleshooting guide to clean the cartridge contact.
If you're still encountering the issue after cleanin, please refer to the below link to check if there is any out-of-date or missing drivers.
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
Please let me know how it goes.
-Bryan-
*I am an HP employee*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
***Give Kudos to say "Thanks" by clicking on the thumbs up button under my name***

OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
After a few hrs of searching I found on the user manual on page 50 the following
"The HP Scanning Software does not support TWAIN and WIA scanning on
computers running Mac OS X."
I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
From what I have read it seems that there are two issues here
1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
2. Adobe could use a patch for this other format
If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
Thank you your assistance.

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

OfficeJet Pro 8600 Plus e All in One fax to e-mail help

I purchased this unit yesterday for my office and I would like to have incoming faxes get sent to my computer as an e-mail. I have gone through the digital fax setup process but I am not receiving e-mails notifying me of a fax. Here are some specifics:
HP OfficeJet Pro 8600 Plus e All-in-one printer
Dell Inspiron 570 with Windows 7 64 bit OS
System is on a network but not through a server. Does anyone know how to set up the OfficeJet so it will send me e-mail notification when a fax is received? Any help is appreciated.

Hi,
You may set Fax to Email feature from the printer EWS page:
On the product control panel, touch the Right Arrow ( ), and then touch Setup . The setup menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Network Configuration Page . The product prints a network configuration page.
Locate the printer IP Address / URL to access the EWS:
Type the printer IP Address on you browser to access the EWS page
Click the Fax tab
Click Fax to E-mail / Network Folder under the left column
Click Start Wizard and follow the steps to enable the feature.
Select Forward the Faxes to an e-mail address and proceed.
Follow the steps and provide your email account SMTP settings, similar to those used for Outlook
NOTE: You may contact your ISP to obtain the settings of your email server.
Click Save and Test to verify any of the settings is correct.
If you use a public email server (e.g. Gmail) and cannot find the needed settings, please let me know and i will try helping you to locate the server settings.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca

1. HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca
2. Operating System
Windows 7 64-bit
3. Error messsage: Blue Screen and Crash. Can't PRINT Wirelessly or Wired + Blue Screen Of Death when printing a document with Microsoft Office. It then restarted the entire computer.
It might have said something about BIOS
4. Any changes made to your system before the issue occurred
No, all I did was install the software that came on the Officejet disc
I don't know what to do. I tried to create an adhoc network, and that didn't work. I tried to connect it via usb cable and the whole computer crashed. I tried to set up a router and then it would not connect to the internet.
Why is this design so flawed? Every wireless printer I have had does this and will not work easily or permanently. You should just be able to connect instantly to your computer and voila, you can print. But nothing seems to work. Mind you, the constant variable here is me, and I have little patience for spending days trying to get this to work. But I am a student, and this is holding back valuable study time.
What do I do???
Any advice appreciated...can someone tell me step by step how to do this? I followed the instructions in the books, but ended up well...you know, so that's why I'm here.

I had the same issue, officejet pro 8600 plus causing blue screen of death on my new computer. After several frustrating months trying everything, I fould that my new computer has 3.1 USB ports, this printer doesnt like them, they need a 2.1 USB port.
For whatever reason USB ports are not backwards compatible, so I plugged the USB cable into the 2.1 port and no more crashes.
3.1 ports are blue, 2.1 ports are black ( the plastic inside)
Hope this helps

HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

Officejet Pro 8600 Plus cannot open toolbox

I have an Officejet Pro 8600 Plus configured to use wireless networking. It prints, scans, faxes and everything is good. I can access the EWS and do everything just fine. However I cannot use the software Toolbox to access my printer settings. I cannot check ink levels or anything else using the software. Main system is on Windows 7 Ultimate x64 and my laptop wich is on Win 7 Ent. x64 is having the same issues.
Anybody else seeing this?
-bill
-bill

Here's the answer to the problem. It's a good one clearly presented.
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Solution-to-fix-error-message-when-acc...
-bill
-bill

Acrobat X crashes when accessing Officejet Pro 8600 Plus

Similar Messages

Maybe you are looking for