Acrobat X Faulting Module Scan.api

Have customer where one user who has Acrobat Standard X gets error to close Adobe every time she tries to scan within Acrobat. She gets the error: Faulting application adobe.exe, version 10.1.1.33 faulting module scan.api, version 10.1.1.33. in Event Viewer. I need to know how to resolver this as soon as possible. Otherwise, Adobe works fine.

Can you please share the system configuration and scanner details?

Similar Messages

Acrobat XI Pro crashing, faulting module: TOUCHUP.API

Acrobat XI Pro 11.0.4.63 (running on W7 Pro + SP1, 64-bit) has suddenly begun to crash when moving text fields in forms. I am now unable to add or edit any text in text fields of any PDF form. No updates, installations or system changes were made prior to, or at the onset of, this issue
I have attempted: Disable antivirus; use safe mode; repair install; remove faulting plugin from reference path and repair install; uninstall + CClean registry + full reinstall; and full reinstall without any updates. Acrobat software is unusable in its current state. I would appreciate some help!
Other Adobe products currently installed:
AIR 3.5.0.1060
Download Assistant 1.2.5
Flash Player 11 ActiveX 11.9.900.117
Flash Player 11 Plugin 11.9.900.117
Reader XI 11.0.05
Error from event logs:
Log Name:      Application
Source:        Application Error
Date:          11/15/2013 11:44:48
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: Acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928
Faulting module name: TouchUp.api, version: 11.0.4.63, time stamp: 0x5228881c
Exception code: 0xc0000005
Fault offset: 0x00018640
Faulting process id: 0x16e0
Faulting application start time: 0x01cee221f2859d70
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\TouchUp.api
Report Id: 3d30639b-4e15-11e3-966b-1803732675a0

I have the same problem with KERNELBASE.dll but the procedure is the same, I change into something thanks
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\KERNELBASE.dll
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f

Adobe Acrobat 10.1.19 crashes, Event Viewer says scan.api is at fault

Hello all,
I am a relative newcomer to these boards but I got a problem I just can't seem to find the answer to, but it is a question that others are asking as well.
I recently had to reprogram my computer, Windows 7 64-bit. I installed everything back to the way it was. I installed the Brother MFC-420CN as I always do. I installed my Acrobat 10 and upgraded to 10.1.19.
For some reason, however, the program won't let me scan.
I go:
Create
PDF from Scanner
Custom Scan
I select "TW-Brother MFC-420CN USB," click the scan button, and I get a message saying "Adobe Acrobat has stopped working."
This is what Microsoft tells me:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Acrobat.exe
Application Version:    10.1.9.22
Application Timestamp:    52b1d7e3
Fault Module Name:    Scan.api
Fault Module Version:    10.1.9.22
Fault Module Timestamp:    52b1e4c4
Exception Code:    c0000005
Exception Offset:    00033ae7
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
This is what the Event Viewer tells me:
Faulting application name: Acrobat.exe, version: 10.1.9.22, time stamp: 0x52b1d7e3
Faulting module name: Scan.api, version: 10.1.9.22, time stamp: 0x52b1e4c4
Exception code: 0xc0000005
Fault offset: 0x00033ae7
Faulting process id: 0x16cc
Faulting application start time: 0x01cf44a2b5012307
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Scan.api
Report Id: 299f511a-b096-11e3-b16b-1c6f6580687b
The "scan.api" seems to be the culprit but I've been unable to find a fix.
Can anyone help me?
Thanks from a perplexed but long time Acrobat user.

Unfortunately there isn't. When I install the MFC, the installation uses drivers from the 2009 installer and what it gets from Windows Downloads.

My system is crashing and vies the following: Problem signature: Problem Event Name: APPCRASH Application Name: Acrobat.exe Application Version: 11.0.10.32 Application Timestamp: 547e97af Fault Module Name: Accessibility.api

My system is crashing
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Fault Module Name: Accessibility.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e9587
Exception Code: c0000005
Exception Offset: 00038776
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi Sue,
Does this happen with any particular file or all files?
Since the crash report above mentions accessibility.api, so are you working on any related function like adding tags etc. when Acrobat crashes?
Disable all the 3rd party services working in the background and check.
Regards,
Rave

Scan.api error after scanning and then clicking no for no more pages. Acrobat x pro then closes.

I never had a problem scanning and saving the file before. But now I receive an error after I finish scanning, then hit "no" for no more pages to be scanned. Error message is as follows: Adobe acrobat error signature: AppName: acrobat.exe AppVer: 10.1.10.18 ModName: scan.api ModVer: 10.1.10.18 Offset: 00033117.
Then the program closes.
This is really driving me crazy because I haven't done anything different to my computer or the scanning process. Please help.

Hi Charlene Luong,
Could you please let me know if you are on Windows or MAC.
Also, restart your computer and check for your system updates.
Hope to get your response.
Regards,
Anubha

Faulting module acrobat.dll

Lame day!
I haven't posted here in over a year. I guess that's good. Today we converted my machine here at work from our old NT 4 domain to the new Active Directory server. Then I spent my afternoon repairing all the stuff related to CS3 that were somehow bombed in the switch -- stuff like a blank XML configuration file or a palette in Photoshop. I got everything except one problem: Acrobat just won't start. I get a classic Windows "program encountered error" message immediately and that's all. When I take a look at the error log, I see:
Faulting application acrobat.exe, version 8.1.0.137, faulting module acrobat.dll, version 8.1.0.137, fault address 0x00117e1c.
I've tried repairing and reinstalling, but the problem persists. I tried to install Reader and had the same results (with a slightly modified error log).
Distiller still works. I can make PDFs using the Office plug-in. I just can't look at them after that. Also, sometimes I need to do more than just turn a Word document into a PDF.
So, if anyone can provide me with a clue, I'd love it. Here are all the relevant details of my machine:
- Windows XP Pro
- CS3 Web Premium
- 1GB RAM
- Intel Core 2 Duo at 2.13 GHz
Thanks, folks!

Maybe the .dll itself has been corrupted. When I try to reinstall from the DVD, I can't select Acrobat. It says it's already installed. Is there a way just to get the .dll? I haven't been able to look at a PDF on my machine since this started. I can make them, but then I have to use my development machine in another room to see them. Remote Desktop is nice, but it gets lame quickly.
Jeremy

Acrobat Reader 10.1.3.23 - faulting module acrord32.dll

Symptoms:
Reader crashes after opening.
Internet explorer crashes after accessing a pdf file.
Operating systems:
Windows server 2008 R2 x64 with XenApp 6.5
Windows server 2003 R2 x64 and x86 with Citrix 4.5
Windows 7 x64
Protected mode is OFF
Issue started occuring seemingly from nowhere Monday evening, 8/26/13
Unable to identify any recent security patches or other OS level changes
Copying in the acrord32.dll from a working 10.1.6 installation appears to resolve but I don't want to deal with a possible version mismatch so rolled that back (just did it as a test).
Uninstall\reinstall did not repair the issue
Unable to find an anti-virus related cause (we use symantec 12.1)
Unable to find an offending gpo
Any help would be appreciated... running out of ideas!
---some errors---
(Win 2003 R2 x86) The application, D:\Program Files\adobe\reader 10.0\Reader\AcroRd32.exe, generated an application error The error occurred on 08/27/2013 @ 00:10:57.765 The exception generated was c0000005 at address 0307926C (AcroRd32_2810000!CTJPEGDecoderCreateUsingData)
(Win 2008 R2 x64)
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: AcroRd32.dll, version: 10.1.3.23, time stamp: 0x4f7bd937
Exception code: 0xc0000005
Fault offset: 0x0086926c
Faulting process id: 0xaab4
Faulting application start time: 0x01cea2ce1455b87f
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.dll
Report Id: 92aa9d76-0ec1-11e3-b5ea-005056954e73

Looks to similar issue
http://forums.adobe.com/message/5629164#5629164

Enterprise Deployment of Reader XI - Crashes with a faulting module

Hi,
Im running a deployment of Reader XI in my organisation, and couple of users/ computers have come with an issue of the application crashing when you open it. Below is the event ID   -
Log Name:      Application
Source:        Application Error
Date:          12/13/2012 4:12:15 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxxxx
Description:
Faulting application name: AcroRd32.exe, version: 11.0.0.379, time stamp: 0x505fd19e
Faulting module name: AcroRd32.dll, version: 11.0.0.379, time stamp: 0x505fd190
Exception code: 0xc0000005
Fault offset: 0x00551bec
Faulting process id: 0xc34
Faulting application start time: 0x01cdd9098d0c3648
Faulting application path: C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.dll
Report Id: cd715a84-44fc-11e2-9147-3859f9da1a56
been trying to finding something on the internet, but everything seems to route to Adobe Reader X and fixes dont seem to work.
need help asap.
Thanks,
Vikram

this is the log file that gets generated - when installed...
ADelRCP logging: :
In Process : Explorer.EXE
ADelRCP logging: :
In Process : Apoint.exe
ADelRCP logging: :
In Process : dagentui.exe
ADelRCP logging: :
In Process : concentr.exe
ADelRCP logging: :
In Process : communicator.exe
ADelRCP logging: :
In Process : wfcrun32.exe
ADelRCP logging: :
In Process : AeXAgentUIHost.exe
ADelRCP logging: :
In Process : ApMsgFwd.exe
ADelRCP logging: :
In Process : ccSvcHst.exe
ADelRCP logging: :
In Process : HidFind.exe
ADelRCP logging: :
In Process : Apntex.exe
ADelRCP logging: :
In Process : conhost.exe
ADelRCP logging: :
In Process : cmd.exe
ADelRCP logging: :
In Process : conhost.exe
ADelRCP logging: :
In Process : AUDIODG.EXE
ADelRCP logging: :
In Process : mmc.exe
ADelRCP logging: :
In Process : msiexec.exe
ADelRCP logging: :
In Process : msiexec.exe
ADelRCP logging: :
In Process : MsiExec.exe
Action ended 17:28:20: ApplicationsInUse. Return value 1.
Action start 17:28:20: InstallValidate.
Action ended 17:28:43: InstallValidate. Return value 1.
Action start 17:28:43: CloseApps.
Action ended 17:28:43: CloseApps. Return value 1.
Action start 17:28:43: RemoveExistingProducts.
Action ended 17:28:43: RemoveExistingProducts. Return value 0.
Action start 17:28:43: CollectPropertiesMNT.
Action ended 17:28:44: CollectPropertiesMNT. Return value 1.
Action start 17:28:44: CollectCustomTablesData.
Action ended 17:28:44: CollectCustomTablesData. Return value 1.
Action start 17:28:44: CollectProperties.
Action ended 17:28:44: CollectProperties. Return value 1.
Action start 17:28:44: InstallInitialize.
Action ended 17:28:45: InstallInitialize. Return value 1.
Action start 17:28:45: RegisterProperties_Rollback.
Action ended 17:28:45: RegisterProperties_Rollback. Return value 1.
Action start 17:28:45: RegisterProperties.
Action ended 17:28:45: RegisterProperties. Return value 1.
Action start 17:28:45: BroadcastUnloadStubMessage.
Action ended 17:28:45: BroadcastUnloadStubMessage. Return value 1.
Action start 17:28:45: FileTypesOwnerBackup.
Action ended 17:28:45: FileTypesOwnerBackup. Return value 1.
Action start 17:28:45: UninstallEnterpriseFiles.
Action ended 17:28:45: UninstallEnterpriseFiles. Return value 1.
Action start 17:28:45: UninstallEnterpriseRegistry.
Action ended 17:28:45: UninstallEnterpriseRegistry. Return value 1.
Action start 17:28:45: ProcessComponents.
Action ended 17:28:45: ProcessComponents. Return value 1.
Action start 17:28:45: UnpublishComponents.
Action ended 17:28:45: UnpublishComponents. Return value 0.
Action start 17:28:45: MsiUnpublishAssemblies.
Action ended 17:28:45: MsiUnpublishAssemblies. Return value 1.
Action start 17:28:45: UnpublishFeatures.
Action ended 17:28:45: UnpublishFeatures. Return value 1.
Action start 17:28:45: StopServices.
Action ended 17:28:45: StopServices. Return value 1.
Action start 17:28:45: DeleteServices.
Action ended 17:28:45: DeleteServices. Return value 1.
Action start 17:28:45: UnregisterComPlus.
Action ended 17:28:45: UnregisterComPlus. Return value 0.
Action start 17:28:45: SelfUnregModules.
Action ended 17:28:45: SelfUnregModules. Return value 1.
Action start 17:28:45: UnregisterTypeLibraries.
Action ended 17:28:45: UnregisterTypeLibraries. Return value 1.
Action start 17:28:45: RemoveODBC.
Action ended 17:28:45: RemoveODBC. Return value 1.
Action start 17:28:45: UnregisterFonts.
Action ended 17:28:45: UnregisterFonts. Return value 1.
Action start 17:28:45: RemoveRegistryValues.
Action ended 17:28:46: RemoveRegistryValues. Return value 1.
Action start 17:28:46: RemoveNetscapeRegistry.
CustomAction RemoveNetscapeRegistry returned actual error code 1603 but will be translated to success due to continue marking
Action ended 17:28:46: RemoveNetscapeRegistry. Return value 1.
Action start 17:28:46: RemoveBrowserIESettings.
Action ended 17:28:46: RemoveBrowserIESettings. Return value 1.
Action start 17:28:46: UnregisterClassInfo.
Action ended 17:28:46: UnregisterClassInfo. Return value 1.
Action start 17:28:46: UnregisterExtensionInfo.
Action ended 17:28:46: UnregisterExtensionInfo. Return value 1.
Action start 17:28:46: UnregisterProgIdInfo.
Action ended 17:28:46: UnregisterProgIdInfo. Return value 1.
Action start 17:28:46: UnregisterMIMEInfo.
Action ended 17:28:46: UnregisterMIMEInfo. Return value 1.
Action start 17:28:46: RemoveIniValues.
Action ended 17:28:46: RemoveIniValues. Return value 1.
Action start 17:28:46: RemoveShortcuts.
Action ended 17:28:46: RemoveShortcuts. Return value 1.
Action start 17:28:46: RemoveEnvironmentStrings.
Action ended 17:28:46: RemoveEnvironmentStrings. Return value 1.
Action start 17:28:46: RemoveDuplicateFiles.
Action ended 17:28:46: RemoveDuplicateFiles. Return value 1.
Action start 17:28:46: RemoveFiles.
Action ended 17:28:47: RemoveFiles. Return value 1.
Action start 17:28:47: RemoveFolders.
Action ended 17:28:47: RemoveFolders. Return value 1.
Action start 17:28:47: CreateFolders.
Action ended 17:28:47: CreateFolders. Return value 1.
Action start 17:28:47: MoveFiles.
Action ended 17:28:47: MoveFiles. Return value 1.
Action start 17:28:47: InstallFiles.
Action ended 17:28:47: InstallFiles. Return value 1.
Action start 17:28:47: PatchFiles.
Action ended 17:28:47: PatchFiles. Return value 0.
Action start 17:28:47: DuplicateFiles.
Action ended 17:28:47: DuplicateFiles. Return value 1.
Action start 17:28:47: BindImage.
Action ended 17:28:47: BindImage. Return value 1.
Action start 17:28:47: CreateShortcuts.
Action ended 17:28:47: CreateShortcuts. Return value 1.
Action start 17:28:47: RegisterClassInfo.
Action ended 17:28:47: RegisterClassInfo. Return value 1.
Action start 17:28:47: RegisterExtensionInfo.
Action ended 17:28:47: RegisterExtensionInfo. Return value 1.
Action start 17:28:47: RegisterProgIdInfo.
Action ended 17:28:47: RegisterProgIdInfo. Return value 1.
Action start 17:28:47: RegisterMIMEInfo.
Action ended 17:28:47: RegisterMIMEInfo. Return value 1.
Action start 17:28:47: WriteRegistryValues.
Action ended 17:28:47: WriteRegistryValues. Return value 1.
Action start 17:28:47: WriteIniValues.
Action ended 17:28:47: WriteIniValues. Return value 1.
Action start 17:28:47: WriteEnvironmentStrings.
Action ended 17:28:47: WriteEnvironmentStrings. Return value 1.
Action start 17:28:47: RegisterFonts.
Action ended 17:28:47: RegisterFonts. Return value 1.
Action start 17:28:47: InstallODBC.
Action ended 17:28:47: InstallODBC. Return value 0.
Action start 17:28:47: RegisterTypeLibraries.
Action ended 17:28:47: RegisterTypeLibraries. Return value 1.
Action start 17:28:47: RegisterComPlus.
Action ended 17:28:47: RegisterComPlus. Return value 0.
Action start 17:28:47: InstallServices.
Action ended 17:28:47: InstallServices. Return value 1.
Action start 17:28:47: StartServices.
Action ended 17:28:47: StartServices. Return value 1.
Action start 17:28:47: SelfRegModules.
Action ended 17:28:47: SelfRegModules. Return value 1.
Action start 17:28:47: RegisterUser.
Action ended 17:28:47: RegisterUser. Return value 0.
Action start 17:28:47: RegisterProduct.
Action ended 17:28:47: RegisterProduct. Return value 1.
Action start 17:28:47: PublishComponents.
Action ended 17:28:47: PublishComponents. Return value 0.
Action start 17:28:47: MsiPublishAssemblies.
Action ended 17:28:47: MsiPublishAssemblies. Return value 1.
Action start 17:28:47: PublishFeatures.
Action ended 17:28:47: PublishFeatures. Return value 1.
Action start 17:28:47: PublishProduct.
Action ended 17:28:47: PublishProduct. Return value 1.
Action start 17:28:47: ProcessDeleteFilesEx.
Action ended 17:28:47: ProcessDeleteFilesEx. Return value 1.
Action start 17:28:47: ProcessDeleteRegistryEx.
Action ended 17:28:47: ProcessDeleteRegistryEx. Return value 1.
Action start 17:28:47: ProcessDeleteComponentsEx.
Action ended 17:28:47: ProcessDeleteComponentsEx. Return value 1.
Action start 17:28:47: ProcessDeleteProductsEx.
Action ended 17:28:47: ProcessDeleteProductsEx. Return value 1.
Action start 17:28:47: FileTypesOwnerRestore.
Action ended 17:28:47: FileTypesOwnerRestore. Return value 1.
Action start 17:28:47: RemoveDDENameRegistry.
Action ended 17:28:47: RemoveDDENameRegistry. Return value 1.
Action start 17:28:47: BroadcastReloadStubMessage.
Action ended 17:28:47: BroadcastReloadStubMessage. Return value 1.
Action start 17:28:47: InstallFinalize.
ADelRCP logging: : PDF ownership: BackupCurrentPDFOwner()
ADelRCP logging: :    Return: the uninstalling product is the current PDF owner. No need to back up.
CustomAction RemoveBrowserIESettings returned actual error code 1603 but will be translated to success due to continue marking
ADelRCP logging: : PDF ownership: RestorePDFOwner()
ADelRCP logging: : Uninstall mode:
ADelRCP logging: :    The uninstalling product is the current PDF owner. Try restore previous PDF owner from backup first.
ADelRCP logging: :    No valid PDF owner backup is found. Looking for a PDF owner.
ADelRCP logging: : PDF ownership: RestoreFileTypesOwnerEx()
ADelRCP logging: : Product to restore PDF ownership is not detected:
ADelRCP logging: :    RemoveDDEReg: current value of [DEFAULT_VERB]=Read
ADelRCP logging: :    RemoveDDEReg: Deleting DDE server name value.
Action ended 17:29:28: InstallFinalize. Return value 1.
Action start 17:29:28: ISSetupFilesCleanup.
1: Deleting Support File: C:\Users\vxxx\AppData\Local\Temp\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\FixTransforms.exe
Action ended 17:29:28: ISSetupFilesCleanup. Return value 1.
Action start 17:29:28: RegisterReboot.
Action ended 17:29:28: RegisterReboot. Return value 1.
Action start 17:29:28: CleanupRunTime.
Action ended 17:29:29: CleanupRunTime. Return value 1.
Action ended 17:29:29: INSTALL. Return value 1.
Action ended 17:29:29: RemoveExistingProducts. Return value 1.
Action start 17:29:29: ExportCacheBinary.
Action ended 17:29:29: ExportCacheBinary. Return value 1.
Action start 17:29:29: SetMoveCacheBinary.
Action ended 17:29:29: SetMoveCacheBinary. Return value 1.
Action start 17:29:29: CollectPropertiesMNT.
Action ended 17:29:30: CollectPropertiesMNT. Return value 1.
Action start 17:29:30: CollectCustomTablesData.
Action ended 17:29:30: CollectCustomTablesData. Return value 1.
Action start 17:29:30: CollectProperties.
Action ended 17:29:31: CollectProperties. Return value 1.
Action start 17:29:31: InstallInitialize.
Action ended 17:29:31: InstallInitialize. Return value 1.
Action start 17:29:31: RegisterProperties_Rollback.
Action ended 17:29:31: RegisterProperties_Rollback. Return value 1.
Action start 17:29:31: RegisterProperties.
Action ended 17:29:31: RegisterProperties. Return value 1.
Action start 17:29:31: FixRegPermissions.
Action ended 17:29:32: FixRegPermissions. Return value 1.
Action start 17:29:32: FixFilePermissions.
Action ended 17:29:32: FixFilePermissions. Return value 1.
Action start 17:29:32: BroadcastUnloadStubMessage.
Action ended 17:29:32: BroadcastUnloadStubMessage. Return value 1.
Action start 17:29:32: FileTypesOwnerBackup.
Action ended 17:29:32: FileTypesOwnerBackup. Return value 1.
Action start 17:29:32: AllocateRegistrySpace.
Action ended 17:29:32: AllocateRegistrySpace. Return value 1.
Action start 17:29:32: ProcessComponents.
Action ended 17:29:32: ProcessComponents. Return value 1.
Action start 17:29:32: UnpublishComponents.
Action ended 17:29:32: UnpublishComponents. Return value 0.
Action start 17:29:32: MsiUnpublishAssemblies.
Action ended 17:29:32: MsiUnpublishAssemblies. Return value 1.
Action start 17:29:32: UnpublishFeatures.
Action ended 17:29:32: UnpublishFeatures. Return value 1.
Action start 17:29:32: StopServices.
Action ended 17:29:32: StopServices. Return value 1.
Action start 17:29:32: DeleteServices.
Action ended 17:29:32: DeleteServices. Return value 1.
Action start 17:29:32: UnregisterComPlus.
Action ended 17:29:32: UnregisterComPlus. Return value 0.
Action start 17:29:32: SelfUnregModules.
Action ended 17:29:32: SelfUnregModules. Return value 1.
Action start 17:29:32: UnregisterTypeLibraries.
Action ended 17:29:32: UnregisterTypeLibraries. Return value 1.
Action start 17:29:33: RemoveODBC.
Action ended 17:29:33: RemoveODBC. Return value 1.
Action start 17:29:33: UnregisterFonts.
Action ended 17:29:33: UnregisterFonts. Return value 1.
Action start 17:29:33: RemoveRegistryValues.
Action ended 17:29:33: RemoveRegistryValues. Return value 1.
Action start 17:29:33: UnregisterClassInfo.
Action ended 17:29:33: UnregisterClassInfo. Return value 1.
Action start 17:29:33: UnregisterExtensionInfo.
Action ended 17:29:33: UnregisterExtensionInfo. Return value 1.
Action start 17:29:33: UnregisterProgIdInfo.
Action ended 17:29:33: UnregisterProgIdInfo. Return value 1.
Action start 17:29:33: UnregisterMIMEInfo.
Action ended 17:29:33: UnregisterMIMEInfo. Return value 1.
Action start 17:29:33: RemoveIniValues.
Action ended 17:29:33: RemoveIniValues. Return value 1.
Action start 17:29:33: RemoveShortcuts.
Action ended 17:29:33: RemoveShortcuts. Return value 1.
Action start 17:29:33: RemoveEnvironmentStrings.
Action ended 17:29:33: RemoveEnvironmentStrings. Return value 1.
Action start 17:29:33: RemoveDuplicateFiles.
Action ended 17:29:33: RemoveDuplicateFiles. Return value 1.
Action start 17:29:33: RemoveFiles.
Action ended 17:29:33: RemoveFiles. Return value 1.
Action start 17:29:33: RemoveFolders.
Action ended 17:29:33: RemoveFolders. Return value 1.
Action start 17:29:33: SetupNetscapeRegistry.
CustomAction SetupNetscapeRegistry returned actual error code 1603 but will be translated to success due to continue marking
Action ended 17:29:33: SetupNetscapeRegistry. Return value 1.
Action start 17:29:33: CreateFolders.
Action ended 17:29:33: CreateFolders. Return value 1.
Action start 17:29:33: MoveFiles.
Action ended 17:29:33: MoveFiles. Return value 1.
Action start 17:29:33: InstallFiles.
Action ended 17:29:34: InstallFiles. Return value 1.
Action start 17:29:34: PatchFiles.
Action ended 17:29:34: PatchFiles. Return value 0.
Action start 17:29:34: DuplicateFiles.
Action ended 17:29:34: DuplicateFiles. Return value 1.
Action start 17:29:34: BindImage.
Action ended 17:29:34: BindImage. Return value 1.
Action start 17:29:34: CreateShortcuts.
Action ended 17:29:34: CreateShortcuts. Return value 1.
Action start 17:29:34: RegisterClassInfo.
Action ended 17:29:34: RegisterClassInfo. Return value 1.
Action start 17:29:34: RegisterExtensionInfo.
Action ended 17:29:34: RegisterExtensionInfo. Return value 1.
Action start 17:29:34: RegisterProgIdInfo.
Action ended 17:29:34: RegisterProgIdInfo. Return value 1.
Action start 17:29:34: RegisterMIMEInfo.
Action ended 17:29:34: RegisterMIMEInfo. Return value 1.
Action start 17:29:34: WriteRegistryValues.
Action ended 17:29:34: WriteRegistryValues. Return value 1.
Action start 17:29:34: WriteIniValues.
Action ended 17:29:34: WriteIniValues. Return value 1.
Action start 17:29:34: WriteEnvironmentStrings.
Action ended 17:29:34: WriteEnvironmentStrings. Return value 1.
Action start 17:29:34: RegisterFonts.
Action ended 17:29:34: RegisterFonts. Return value 1.
Action start 17:29:34: InstallODBC.
Action ended 17:29:34: InstallODBC. Return value 0.
Action start 17:29:34: RegisterTypeLibraries.
Action ended 17:29:34: RegisterTypeLibraries. Return value 1.
Action start 17:29:34: RegisterComPlus.
Action ended 17:29:34: RegisterComPlus. Return value 0.
Action start 17:29:34: InstallServices.
Action ended 17:29:34: InstallServices. Return value 1.
Action start 17:29:34: DefragmentFiles_InitProgress.
DefragmentFiles_InitProgress: Starting immediate custom action
DefragmentFiles_InitProgress: Current UILevel is (2)
DefragmentFiles_InitProgress: MSI property DefragmentFiles: IMM_SUCCESS;C:\Program Files\Adobe\Reader 11.0\;Software\Adobe\Acrobat Reader\;2;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible. To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.
;|rdr|\ace.dll;|rdr|\acrord32.dll;|rdr|\acrord32.exe;|rdr|\agm.dll;|rdr|\bib.dll;|rdr|\coo ltype.dll;|rdr|\plug_ins\accessibility.api;|rdr|\plug_ins\acroform.api;|rdr|\plug_ins\anno ts.api;|rdr|\plug_ins\checkers.api;|rdr|\plug_ins\digsig.api;|rdr|\plug_ins\escript.api;|r dr|\plug_ins\ia32.api;|rdr|\plug_ins\makeaccessible.api;|rdr|\plug_ins\multimedia.api;|rdr |\plug_ins\pddom.api;|rdr|\plug_ins\ppklite.api;|rdr|\plug_ins\ReadOutLoud.api;|rdr|\plug_ ins\reflow.api;|rdr|\plug_ins\saveasrtf.api;|rdr|\plug_ins\search.api;|rdr|\plug_ins\sendm ail.api;|rdr|\plug_ins\spelling.api;|rdr|\plug_ins\updater.api;|rdr|\plug_ins\eBook.api;|r dr|\plug_ins\weblink.api;|rdr|\plug_ins\dva.api;35029023
DefragmentFiles_InitProgress: Ending immediate custom action
Action ended 17:29:35: DefragmentFiles_InitProgress. Return value 1.
Action start 17:29:35: DefragmentFiles.
Action ended 17:29:35: DefragmentFiles. Return value 1.
Action start 17:29:35: StartServices.
Action ended 17:29:35: StartServices. Return value 1.
Action start 17:29:35: StartArmService.
Action ended 17:29:35: StartArmService. Return value 1.
Action start 17:29:35: TransferRegistryApply.
Action ended 17:29:35: TransferRegistryApply. Return value 1.
Action start 17:29:35: MoveCacheBinary.
Action ended 17:29:35: MoveCacheBinary. Return value 1.
Action start 17:29:35: InstallEnterpriseFiles.
Action ended 17:29:35: InstallEnterpriseFiles. Return value 1.
Action start 17:29:35: InstallEnterpriseRegistry.
Action ended 17:29:35: InstallEnterpriseRegistry. Return value 1.
Action start 17:29:35: LockRegPermissions.
Action ended 17:29:35: LockRegPermissions. Return value 1.
Action start 17:29:35: LockFilePermissions.
Action ended 17:29:35: LockFilePermissions. Return value 1.
Action start 17:29:35: SelfRegModules.
Action ended 17:29:35: SelfRegModules. Return value 1.
Action start 17:29:35: RegisterUser.
Action ended 17:29:35: RegisterUser. Return value 1.
Action start 17:29:35: RegisterProduct.
Action ended 17:29:35: RegisterProduct. Return value 1.
Action start 17:29:35: PublishComponents.
Action ended 17:29:35: PublishComponents. Return value 0.
Action start 17:29:35: MsiPublishAssemblies.
Action ended 17:29:35: MsiPublishAssemblies. Return value 1.
Action start 17:29:35: PublishFeatures.
Action ended 17:29:35: PublishFeatures. Return value 1.
Action start 17:29:35: PublishProduct.
Action ended 17:29:35: PublishProduct. Return value 1.
Action start 17:29:35: ProcessDeleteFilesEx.
Action ended 17:29:35: ProcessDeleteFilesEx. Return value 1.
Action start 17:29:35: ProcessDeleteRegistryEx.
Action ended 17:29:35: ProcessDeleteRegistryEx. Return value 1.
Action start 17:29:35: ProcessDeleteComponentsEx.
Action ended 17:29:35: ProcessDeleteComponentsEx. Return value 1.
Action start 17:29:35: ProcessDeleteProductsEx.
Action ended 17:29:35: ProcessDeleteProductsEx. Return value 1.
Action start 17:29:35: CreateDDENameRegistry.
Action ended 17:29:35: CreateDDENameRegistry. Return value 1.
Action start 17:29:35: CreateForceASLRReg_Rollback.
Action ended 17:29:35: CreateForceASLRReg_Rollback. Return value 1.
Action start 17:29:35: CreateForceASLRReg.
Action ended 17:29:35: CreateForceASLRReg. Return value 1.
Action start 17:29:35: BroadcastReloadStubMessage.
Action ended 17:29:35: BroadcastReloadStubMessage. Return value 1.
Action start 17:29:35: UnsetIEKillBit.
Action ended 17:29:35: UnsetIEKillBit. Return value 1.
Action start 17:29:35: RestartIEUser.
Action ended 17:29:35: RestartIEUser. Return value 1.
Action start 17:29:35: InstallFinalize.
ADelRCP logging: : PDF ownership: BackupCurrentPDFOwner()
ADelRCP logging: : FindCurrentOwner::
ADelRCP logging: : FindCurrentOwner:: It is not win8, DefaultProgId-
ADelRCP logging: :    Return: can't find current owner. No need to backup.
DefragmentFiles: Starting deferred custom action
DefragmentFiles: MSI property CustomActionData: IMM_SUCCESS;C:\Program Files\Adobe\Reader 11.0\;Software\Adobe\Acrobat Reader\;2;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible. To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.
;|rdr|\ace.dll;|rdr|\acrord32.dll;|rdr|\acrord32.exe;|rdr|\agm.dll;|rdr|\bib.dll;|rdr|\coo ltype.dll;|rdr|\plug_ins\accessibility.api;|rdr|\plug_ins\acroform.api;|rdr|\plug_ins\anno ts.api;|rdr|\plug_ins\checkers.api;|rdr|\plug_ins\digsig.api;|rdr|\plug_ins\escript.api;|r dr|\plug_ins\ia32.api;|rdr|\plug_ins\makeaccessible.api;|rdr|\plug_ins\multimedia.api;|rdr |\plug_ins\pddom.api;|rdr|\plug_ins\ppklite.api;|rdr|\plug_ins\ReadOutLoud.api;|rdr|\plug_ ins\reflow.api;|rdr|\plug_ins\saveasrtf.api;|rdr|\plug_ins\search.api;|rdr|\plug_ins\sendm ail.api;|rdr|\plug_ins\spelling.api;|rdr|\plug_ins\updater.api;|rdr|\plug_ins\eBook.api;|r dr|\plug_ins\weblink.api;|rdr|\plug_ins\dva.api;35029023
DefragmentFiles: Defragmention process was invoked
DefragmentFiles: Setting up action data and progress bar ...
DefragmentFiles: DefragResetProgress disabled
DefragmentFiles: Finished setting up action data and progress bar
DefragmentFiles: Ending deferred custom action
ADelRCP logging: : [ProcessDeleteRegistryEx] : : Failed to get [CustomActionData].
ADelRCP logging: : [ProcessDeleteProductsEx] : : Failed to get [CustomActionData].
ADelRCP logging: :    CreateDDEReg: current value of [DEFAULT_VERB]=Read
ADelRCP logging: :    CreateDDEReg: DDE server name value = AcroViewR10
Action ended 17:31:10: InstallFinalize. Return value 1.
Action start 17:31:10: ISSetupFilesCleanup.
1: Deleting Support File: C:\Users\vxxxx\AppData\Local\Temp\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}\FixTransforms.ex e
Action ended 17:31:10: ISSetupFilesCleanup. Return value 1.
Action start 17:31:10: RegisterReboot.
Action ended 17:31:11: RegisterReboot. Return value 1.
Action start 17:31:11: CleanupRunTime.
Action ended 17:31:11: CleanupRunTime. Return value 1.
Action start 17:31:11: DoSubLaunches.
CustomAction DoSubLaunches returned actual error code 1603 but will be translated to success due to continue marking
Action ended 17:31:12: DoSubLaunches. Return value 1.
Action ended 17:31:12: INSTALL. Return value 1.
MSI (s) (8C:C0) [17:31:12:190]: Product: Adobe Reader XI MUI -- Installation operation completed successfully.
MSI (s) (8C:C0) [17:31:12:190]: Windows Installer installed the product. Product Name: Adobe Reader XI MUI. Product Version: 11.0.00. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.
=== Logging stopped: 12/13/2012 17:31:12 ===

Photoshop Elements has stopped working, Faulting module name: ntdll.dll

I use windows 7, pse 9, I went to the application and log and this is the error message I get:
Faulting application name: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000005
Fault offset: 0x0001f8c4
Faulting process id: 0xca8
Faulting application start time: 0x01cd513a0df54fd0
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7fee6f40-bd2d-11e1-9d1b-e0cb4eddc8b4
The organizer works fine but editor has never worked for me and I just installed it a few days ago
Message title was edited by: Brett N

Thanks for the log info. We've seen instances of that "ntdll.dll" as the faulting module before, see if this Adobe document helps, even though it's for Acrobat:
http://helpx.adobe.com/acrobat/kb/acrobat-8-crashes-error-cites.html
Ken

Fault Module Name:StackHash_0a9e

Hi,
while running an exe i just built alienrain_dbg. I got this information shown
up. Everything is fine until the application was run. I was wondering if
anybody
could help me detect why there is such problem. i am currently using visual studio 2013 to build this application. Thank you!
Problem signature:
Problem Event Name: BEX
Application Name: alienrain_dbg.exe
Application
Version: 0.0.0.0
Application Timestamp: 5261e4d4
Fault Module
Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp:00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
(I just formatted the OS from win7 home premium to professional, if this information helps)

Receiving the same error running Microsoft Flight Simulator, which can't be removed from DEP (according to the software). Here is the error details:
Version=1
EventType=BEX
EventTime=130646394063348955
ReportType=2
Consent=1
UploadTime=130646394064319010
ReportIdentifier=42b978d7-9227-11e4-b4bc-94de80a8824c
IntegratorReportIdentifier=42b978d6-9227-11e4-b4bc-94de80a8824c
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=fsx.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.61472.0
Sig[2].Name=Application Timestamp
Sig[2].Value=475e17d3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0a9e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=04246c81
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
UI[3]=Microsoft Flight Simulator® has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_cbf5e994470a1a8f\MFC80.DLL
LoadedModule[5]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\syswow64\GDI32.dll
LoadedModule[8]=C:\Windows\syswow64\USER32.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[17]=C:\Windows\syswow64\ole32.dll
LoadedModule[18]=C:\Windows\system32\apphelp.dll
LoadedModule[19]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[20]=C:\Windows\system32\UxTheme.dll
LoadedModule[21]=C:\Windows\system32\WINMM.dll
LoadedModule[22]=C:\Windows\system32\samcli.dll
LoadedModule[23]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[24]=C:\Windows\system32\MSACM32.dll
LoadedModule[25]=C:\Windows\system32\VERSION.dll
LoadedModule[26]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[27]=C:\Windows\system32\sfc.dll
LoadedModule[28]=C:\Windows\system32\sfc_os.DLL
LoadedModule[29]=C:\Windows\syswow64\USERENV.dll
LoadedModule[30]=C:\Windows\syswow64\profapi.dll
LoadedModule[31]=C:\Windows\system32\dwmapi.dll
LoadedModule[32]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[33]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[34]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[35]=C:\Windows\syswow64\urlmon.dll
LoadedModule[36]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[37]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[38]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[39]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[42]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[43]=C:\Windows\syswow64\iertutil.dll
LoadedModule[44]=C:\Windows\syswow64\WININET.dll
LoadedModule[45]=C:\Windows\system32\MPR.dll
LoadedModule[46]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[47]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[48]=C:\Windows\AppPatch\AcSpecfc.DLL
LoadedModule[49]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[50]=C:\Windows\system32\mscms.dll
LoadedModule[51]=C:\Windows\system32\DDRAW.dll
LoadedModule[52]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[53]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[54]=C:\Windows\syswow64\IMM32.dll
LoadedModule[55]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[56]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[57]=C:\Windows\syswow64\NSI.dll
LoadedModule[58]=C:\Windows\system32\msi.dll
LoadedModule[59]=C:\Windows\SysWOW64\nvinit.dll
LoadedModule[60]=C:\Windows\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_03ce2c72205943d3\MFC80ENU.DLL
LoadedModule[61]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\language.dll
LoadedModule[62]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\API.DLL
LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[64]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\ablscpt.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\flight.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\ai_player.dll
LoadedModule[67]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\acontain.dll
LoadedModule[68]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\controls.dll
LoadedModule[69]=C:\Windows\system32\DINPUT8.dll
LoadedModule[70]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsui.dll
LoadedModule[71]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\atc.dll
LoadedModule[72]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\facilities.dll
LoadedModule[73]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\demo.dll
LoadedModule[74]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\main.dll
LoadedModule[75]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fe.dll
LoadedModule[76]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\util.dll
LoadedModule[77]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\simprop.dll
LoadedModule[78]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\g2d.dll
LoadedModule[79]=C:\Windows\system32\d3dx9_34.dll
LoadedModule[80]=C:\Windows\system32\d3dx10_34.dll
LoadedModule[81]=C:\Windows\system32\d3d9.dll
LoadedModule[82]=C:\Windows\system32\d3d8thk.dll
LoadedModule[83]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\g3d.dll
LoadedModule[84]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\panels.dll
LoadedModule[85]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\multiplayer.dll
LoadedModule[86]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\ui.dll
LoadedModule[87]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\sound.dll
LoadedModule[88]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\sim1.dll
LoadedModule[89]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\simscheduler.dll
LoadedModule[90]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\visualfx.dll
LoadedModule[91]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\window.dll
LoadedModule[92]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\terrain.dll
LoadedModule[93]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\weather.dll
LoadedModule[94]=C:\Windows\system32\DSOUND.dll
LoadedModule[95]=C:\Windows\system32\POWRPROF.dll
LoadedModule[96]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\symmap.dll
LoadedModule[97]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\gdiplus.dll
LoadedModule[98]=C:\Windows\system32\MSIMG32.dll
LoadedModule[99]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\xuipc.dll
LoadedModule[100]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\livingwater.dll
LoadedModule[101]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fs-traffic.dll
LoadedModule[102]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\gps.dll
LoadedModule[103]=C:\Windows\system32\MSWSOCK.dll
LoadedModule[104]=C:\Windows\system32\SHFOLDER.dll
LoadedModule[105]=C:\Program Files\NVIDIA Corporation\Display\NvSmartMax.dll
LoadedModule[106]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[107]=C:\Windows\system32\ntmarta.dll
LoadedModule[108]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[109]=C:\Windows\system32\RICHED20.DLL
LoadedModule[110]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[111]=C:\Windows\system32\rsaenh.dll
LoadedModule[112]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[113]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[114]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[115]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[116]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[117]=C:\Windows\system32\wbemcomn.dll
LoadedModule[118]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[119]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[120]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[121]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[122]=C:\Windows\WinSxS\x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9876.0_none_b7e610287b2b4ea5\MSXML4.DLL
LoadedModule[123]=C:\Windows\system32\dxgi.dll
LoadedModule[124]=C:\Windows\system32\d3d11.dll
LoadedModule[125]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[126]=C:\Windows\system32\nvspcap.dll
LoadedModule[127]=C:\Windows\system32\bcrypt.dll
LoadedModule[128]=C:\Windows\system32\D3DCompiler_34.dll
LoadedModule[129]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[130]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[131]=C:\Windows\system32\d3d10_1.dll
LoadedModule[132]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[133]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
LoadedModule[134]=C:\Windows\system32\winbrand.dll
LoadedModule[135]=C:\Windows\system32\nvapi.dll
LoadedModule[136]=C:\Windows\system32\WINSTA.dll
LoadedModule[137]=C:\Windows\SysWOW64\gameux.dll
LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[139]=C:\Windows\SysWOW64\XmlLite.dll
LoadedModule[140]=C:\Windows\SysWOW64\wer.dll
LoadedModule[141]=C:\Windows\System32\Wpc.dll
LoadedModule[142]=C:\Windows\System32\wevtapi.dll
LoadedModule[143]=C:\Windows\System32\msxml6.dll
LoadedModule[144]=C:\Windows\system32\SAMLIB.dll
LoadedModule[145]=C:\Windows\system32\netutils.dll
LoadedModule[146]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\uiautomationcore.dll
LoadedModule[147]=C:\Windows\system32\OLEACC.dll
LoadedModule[148]=C:\Windows\System32\MMDevApi.dll
LoadedModule[149]=C:\Windows\System32\PROPSYS.dll
LoadedModule[150]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[151]=C:\Windows\system32\HID.DLL
LoadedModule[152]=C:\Windows\system32\wdmaud.drv
LoadedModule[153]=C:\Windows\system32\ksuser.dll
LoadedModule[154]=C:\Windows\system32\AVRT.dll
LoadedModule[155]=C:\Windows\system32\msacm32.drv
LoadedModule[156]=C:\Windows\system32\midimap.dll
LoadedModule[157]=C:\Windows\system32\dinput.DLL
LoadedModule[158]=C:\Windows\System32\wship6.dll
LoadedModule[159]=C:\Windows\System32\wshtcpip.dll
LoadedModule[160]=C:\Windows\WinSxS\x86_microsoft.flightsimulator.simconnect_67c7c14424d61b5b_10.0.61259.0_none_55f5ecdc14f60568\SimConnect.dll
LoadedModule[161]=C:\Windows\WinSxS\x86_microsoft.flightsimulator.simconnect_67c7c14424d61b5b_10.0.60905.0_none_dd92b94d8a196297\SimConnect.dll
LoadedModule[162]=C:\Windows\system32\MSDART.DLL
LoadedModule[163]=C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll
LoadedModule[164]=C:\Program Files (x86)\Common Files\System\Ole DB\OLEDB32R.DLL
LoadedModule[165]=C:\Windows\system32\comsvcs.dll
LoadedModule[166]=C:\Windows\system32\ATL.DLL
LoadedModule[167]=C:\Windows\SysWOW64\msjetoledb40.dll
LoadedModule[168]=C:\Windows\SysWOW64\msjet40.dll
LoadedModule[169]=C:\Windows\SysWOW64\mswstr10.dll
LoadedModule[170]=C:\Windows\SysWOW64\msjter40.dll
LoadedModule[171]=C:\Windows\SysWOW64\MSJINT40.DLL
LoadedModule[172]=C:\Windows\system32\mlang.dll
LoadedModule[173]=C:\Windows\system32\RAASAUDIO32.DLL
LoadedModule[174]=C:\Windows\system32\X3DAudio1_6.dll
LoadedModule[175]=C:\Windows\SysWow64\xactengine3_4.dll
LoadedModule[176]=C:\Windows\SysWow64\XAudio2_4.dll
LoadedModule[177]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[178]=C:\Windows\system32\WINNSI.DLL
LoadedModule[179]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[180]=C:\Windows\WinSxS\x86_microsoft.flightsimulator.simconnect_67c7c14424d61b5b_10.0.61242.0_none_e079b46b85043c20\SIMCONNECT.DLL
LoadedModule[181]=C:\Windows\system32\mscoree.dll
LoadedModule[182]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[183]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[184]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\38bf604432e1a30c954b2ee40d6a2d1c\mscorlib.ni.dll
LoadedModule[185]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsec.dll
LoadedModule[186]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[187]=C:\Windows\system32\ncrypt.dll
LoadedModule[188]=C:\Windows\system32\GPAPI.dll
LoadedModule[189]=C:\Windows\system32\cryptnet.dll
LoadedModule[190]=C:\Windows\system32\SensApi.dll
LoadedModule[191]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\as_srv\as_connect.dll
LoadedModule[192]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[193]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\908ba9e296e92b4e14bdc2437edac603\System.ni.dll
LoadedModule[194]=C:\Windows\system32\Secur32.dll
LoadedModule[195]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[196]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\836e10dfd0811b303553216f5cb092ef\System.Drawing.ni.dll
LoadedModule[197]=C:\Windows\system32\msadp32.acm
LoadedModule[198]=C:\Windows\SysWOW64\ieframe.dll
LoadedModule[199]=C:\Windows\SysWOW64\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[200]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[201]=C:\Windows\SysWOW64\mshtml.dll
LoadedModule[202]=C:\Windows\system32\msimtf.dll
LoadedModule[203]=C:\Windows\system32\msls31.dll
LoadedModule[204]=C:\Windows\system32\d2d1.dll
LoadedModule[205]=C:\Windows\system32\DWrite.dll
LoadedModule[206]=C:\Windows\SysWOW64\uiautomationcore.dll
LoadedModule[207]=C:\Windows\system32\MSVBVM60.DLL
LoadedModule[208]=C:\Windows\system32\SXS.DLL
LoadedModule[209]=C:\PROGRA~2\FSFDT\FSCOPI~1\FSCOPI~1.OCX
LoadedModule[210]=C:\Program Files (x86)\FSFDT\FSCopilot\FSCopTuner.ocx
LoadedModule[211]=C:\Windows\system32\msiltcfg.dll
LoadedModule[212]=C:\Windows\SysWOW64\MSCOMCTL.OCX
LoadedModule[213]=C:\Windows\system32\wmp.dll
LoadedModule[214]=C:\Windows\system32\wmploc.dll
LoadedModule[215]=C:\Windows\system32\MFPlat.DLL
LoadedModule[216]=C:\Windows\SysWOW64\jscript.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Microsoft Flight Simulator®
AppPath=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
Several users reporting this problem only when flying to or from the Denver International Aiport (KDEN). Any help you can provide would greatly be appreciated.
Dave

Itunes.exe disappears in Win7, Exception code: 0xc0000005, Faulting module name: es.dl

On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode). I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses. I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
http://support.apple.com/kb/HT1923
The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
Log Name:      Application
Source:        MsiInstaller
Date:          7/31/2014 6:07:11 PM
Event ID:      1039
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Owner-PC\Owner
Computer:      Owner-PC
Description:
Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
Log Name:      Application
Source:        Application Error
Date:          7/31/2014 6:09:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
Exception code: 0xc0000005
Fault offset: 0x00006ef9
Faulting process id: 0x1aac
Faulting application start time: 0x01cfad253d3a5a2a
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\windows\system32\es.dll
Log Name:      Application
Source:        Windows Error Reporting
Date:          7/31/2014 6:09:33 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Fault bucket 378197881, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.3.0.54
P3: 53bc1265
P4: es.dll
P5: 2001.12.8530.16385
P6: 4a5bda4e
P7: c0000005
P8: 00006ef9
P9:
P10:
Do these indicate any fix that i have not already tried above?

On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode). I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses. I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
http://support.apple.com/kb/HT1923
The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
Log Name:      Application
Source:        MsiInstaller
Date:          7/31/2014 6:07:11 PM
Event ID:      1039
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Owner-PC\Owner
Computer:      Owner-PC
Description:
Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
Log Name:      Application
Source:        Application Error
Date:          7/31/2014 6:09:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
Exception code: 0xc0000005
Fault offset: 0x00006ef9
Faulting process id: 0x1aac
Faulting application start time: 0x01cfad253d3a5a2a
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\windows\system32\es.dll
Log Name:      Application
Source:        Windows Error Reporting
Date:          7/31/2014 6:09:33 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Fault bucket 378197881, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.3.0.54
P3: 53bc1265
P4: es.dll
P5: 2001.12.8530.16385
P6: 4a5bda4e
P7: c0000005
P8: 00006ef9
P9:
P10:
Do these indicate any fix that i have not already tried above?

10.1.2.45 Crash on Print -- faulting module name softseal.api_unloaded

Greetings,
Seeing this on a few of our Windows 7 x64 Professional machines with Adobe Reader X 10.1.2.45, recent printing crash patch applied.
Whenever we try to print on these machines, be it through browser plug in or a downloaded PDF, we get an error. Event log shows this:
Faulting application name: AcroRd32.exe, version: 10.1.2.45, time stamp: 0x4f02e382
Faulting module name: softseal.api_unloaded, version: 0.0.0.0, time stamp: 0x441784f7
Exception code: 0xc0000005
Tried following some of the temporary suggestions for the previous Adobe Printer issue (disabled protected mode, tried altering the printer share name), continually crashes.
I attempted to locate more information about softseal.api, but it's a bit scarce or I'm just not looking in the right way.
Any ideas?

Our searches turned up the same information, and it apparently is related to some DRM tool, per some suggestions. We were unable to determine where this would have come from. Our images are pushed out with fairly limited amounts of software beyond Office and a few FOSS tools.

Faulting application rfcexec.exe, faulting module ntdll.dll

On a dev PI 7.1 SPS 8 server (Windows Server 2003, MS SQL 2008 DB, single host) I am getting this error in the Windows Application Log:
Faulting application rfcexec.exe, version 7100.80.14.21962, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x000000000003bbfb.
I have not been able to find anything specific on OSS or Google about it.
I have updated the Visual C++ files to 2005 Service Pack 1 Redistributable Package ATL Security Update, patch 8 but this did not resolve the issue.
Any idea what it causing it?
Thanks.

Hi Paul,
besides ensuring your latest latest DLL, as specific in note 684106, i.e latest executables, latest DLL library,
I have no further idea. This could be compatibiltity issue with microsoft platform.
Maybe can open a case with Microsoft, because ntdll.dll is from Microsoft, not SAP.
some registry cleaning program, to scan all your dlls, identify and eliminate problematic dlls, could be helpful....probably.
Regards,
Vincent

Faulting module SAPbobsCOM88.dll

Hello ,
There is web service which integrates SBO and other warehouse system. From time to time there is error as folow and comunication is lost:
Faulting application w3wp.exe, version 7.0.6002.18005, time stamp 0x49e023cf, faulting module SAPbobsCOM88.dll, version 8.81.313.0, time stamp 0x4dc0b34a, exception code 0xc0000005, fault offset 0x005040d7, process id 0x6cc, application start time 0x01cc2108f459571f.
OR
Faulting application w3wp.exe, version 7.0.6002.18005, time stamp 0x49e023cf, faulting module MSVCR80.dll, version 8.0.50727.5592, time stamp 0x4d2be7f2, exception code 0xc0000005, fault offset 0x000173c1, process id 0xbb4, application start time 0x01cc2120801dc560.
What can be done to resolve this issue?
SAP Business One 8.8.1 PL 05
Windows Server 2008 R2
Regards
Edited by: Przemyslaw Chaber on Jun 2, 2011 3:23 PM
Edited by: Przemyslaw Chaber on Jun 2, 2011 3:25 PM

Is there any sort of pattern to what requests trigger this, or is it just a regular thing that happens no matter what is being sent from the site?
w3wp.exe is basically the process that your app pool runs inside of, so if it is throwing faults it is 1 of 3 things, an unhandled exception in your program, an unhandled exception coming from iis itself or some sort of bug in the DI API.
I once had a similar untraceable issue happening and had to use a combination of proc-mon and debugdiag to finally discover that it was a rights issue; my iis was trying to write to a folder that it didn't have permissions for:
919789 How to use the Debug Diagnostics tool to troubleshoot an IIS process that stops unexpectedly
http://support.microsoft.com/default.aspx?scid=kb;EN-US;919789
Procmon:
http://technet.microsoft.com/en-us/sysinternals/bb896645
Use these to try and see if you can pull out the actual exception being thrown that causes the crash.
Also it is worth googling this and trying as many of the suggested fixes as you can - as you can see the causes can be numerous! These are just a few:
http://social.msdn.microsoft.com/forums/en-US/clr/thread/9be88a2f-c8cc-4a73-9371-45ab73982123
http://www.cognitier.com/Faulting-application-w3wpexe_ep_56.html
http://stackoverflow.com/questions/4416930/iis7-faulting-application-w3wp-exe-what-is-the-root-cause-of-these-crashes

Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message:
The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll
I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.
Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

kernel32.dll 5.1.2600.3119 looks like a Windows XP version.
A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3
If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.
You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab.
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

Acrobat X Faulting Module Scan.api

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