Acrobat X - Previews Crash in Windows 7

Some of our custumors have Preview enabled in explorer.
This shows a quick preview for known files.
Except for PDF files we get the following error
Probleemhandtekening:
  Gebeurtenisnaam van probleem:    BEX
  Naam van de toepassing:    prevhost.exe
  Versie van toepassing:    6.1.7600.16762
  Tijdstempel van toepassing:    4d5decde
  Naam van foutmodule:    pdfprevhndlr.dll_unloaded
  Versie van foutmodule:    0.0.0.0
  Tijdstempel van foutmodule:    4cc5e78b
  Uitzonderingsmarge:    6fa48fcc
  Uitzonderingscode:    c0000005
  Uitzonderingsgegevens:    00000008
  Versie van besturingssysteem:    6.1.7600.2.0.0.256.48
  Landinstelling-id:    2067
  Aanvullende informatie 1:    0a9e
  Aanvullende informatie 2:    0a9e372d3b4ad19135b953a78882e789
  Aanvullende informatie 3:    0a9e
  Aanvullende informatie 4:    0a9e372d3b4ad19135b953a78882e789
Lees de onlineprivacyverklaring:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413
Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
  C:\Windows\system32\nl-NL\erofflps.txt
We then tried on a few other systems and they all have the same problem. We click a PDF file, explorer tries to load it quick but nothing happens and after a while we get the crash error.
Anyone have an idea ?

Meanwhile I found a Temporary solution for our customers, I copied the pdfprevhndlr.dll from Adobe Acrobat 9 to the Adobe Acrobat 10 installation and the previews are working again.

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    Path:            /Applications/Preview.app/Contents/MacOS/Preview
    Identifier:      com.apple.Preview
    Version:         6.0.1 (765.6)
    Build Info:      Preview-765006000000000~3
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    User ID:         501
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    Report Version:  10
    Interval Since Last Report:          1626 sec
    Crashes Since Last Report:           1
    Per-App Crashes Since Last Report:   3
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    Application Specific Information:
    Sandbox creation failed: Container object initialization failed: The operation couldn’t be completed. Permission denied
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libxpc.dylib                            0x00007fff8fd7a21a _xpc_runtime_init_once + 1029
    1   libdispatch.dylib                       0x00007fff8c6200b6 _dispatch_client_callout + 8
    2   libdispatch.dylib                       0x00007fff8c620041 dispatch_once_f + 50
    3   libxpc.dylib                            0x00007fff8fd71919 _xpc_runtime_set_domain + 190
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    7   dyld                                    0x00007fff63420762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46
    8   dyld                                    0x00007fff6341d06e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380
    9   dyld                                    0x00007fff6341cfc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210
    10  dyld                                    0x00007fff6341cfc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210
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    14  dyld                                    0x00007fff6340e397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761
    15  dyld                                    0x00007fff6340e05e _dyld_start + 54
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      rax: 0x0000000000000079  rbx: 0x00007f952040f580  rcx: 0xdee28d52da0b5420  rdx: 0x0000000000000060
      rdi: 0x0000000000000000  rsi: 0x00007fff5c3efe78  rbp: 0x00007fff5c3f11d0  rsp: 0x00007fff5c3f0330
       r8: 0x00007fff5c3f0300   r9: 0x00007f952040f960  r10: 0x00007f9520406f00  r11: 0x00007fff5c3f05b9
      r12: 0x00007fff5c3f05a0  r13: 0x00007fff5c3f034c  r14: 0x0000000000000001  r15: 0x00007f952040f960
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    Logical CPU: 1
    Binary Images:
           0x10380d000 -        0x103a1dfff  com.apple.Preview (6.0.1 - 765.6) <E8F55A45-AB0E-3FF1-81A0-F80386CAD031> /Applications/Preview.app/Contents/MacOS/Preview
           0x103ac2000 -        0x103af8fff  com.apple.MediaUI (1.1 - 22) <49961E63-DCC6-3092-8009-F856B902DA85> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
           0x103b2c000 -        0x103f35ff7  com.apple.SceneKit (3.3 - 155.6) <D27CE6BD-4D67-3763-8795-FF1C5E50B146> /System/Library/Frameworks/SceneKit.framework/Versions/A/SceneKit
        0x7fff6340d000 -     0x7fff6344194f  dyld (210.2.3) <8958FE97-5830-3928-BC38-23136E7D3783> /usr/lib/dyld
        0x7fff88744000 -     0x7fff8875fff7  libsystem_kernel.dylib (2050.48.12) <4B7993C3-F62D-3AC1-AF92-414A0D6EED5E> /usr/lib/system/libsystem_kernel.dylib
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        0x7fff887b8000 -     0x7fff887befff  com.apple.DiskArbitration (2.5.2 - 2.5.2) <C713A35A-360E-36CE-AC0A-25C86A3F50CA> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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        0x7fff8886d000 -     0x7fff8886dfff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff888b1000 -     0x7fff888c4ff7  libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
        0x7fff888c5000 -     0x7fff888d9fff  com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff888da000 -     0x7fff88906fff  com.apple.quartzfilters (1.8.0 - 1.7.0) <B8DE45D7-1827-3379-A478-1A574A1D11D9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
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        0x7fff88d3a000 -     0x7fff88d94ff7  com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff88d9a000 -     0x7fff88dbfff7  libc++abi.dylib (26) <D86169F3-9F31-377A-9AF3-DB17142052E4> /usr/lib/libc++abi.dylib
        0x7fff88dc0000 -     0x7fff88de0fff  libPng.dylib (851) <3466F35C-EC1A-3D1A-80DC-175857FA19D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff88de1000 -     0x7fff88de3fff  libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib
        0x7fff89109000 -     0x7fff8920bfff  libJP2.dylib (851) <26FFBDBF-9CCE-33D7-A45B-0A31C98DA37E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff89211000 -     0x7fff8925bff7  libGLU.dylib (8.10.1) <6699DEA6-9EEB-3B84-A57F-B25AE44EC584> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff8925e000 -     0x7fff892c6fff  libvDSP.dylib (380.10) <3CA154A3-1BE5-3CF4-BE48-F0A719A963BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
        0x7fff892c7000 -     0x7fff892d2fff  libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
        0x7fff892d3000 -     0x7fff894d3fff  libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib
        0x7fff894d4000 -     0x7fff894ebfff  libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff894ec000 -     0x7fff894f2fff  libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
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        0x7fff89516000 -     0x7fff8951afff  libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
        0x7fff89557000 -     0x7fff89591ff7  com.apple.GSS (3.0 - 2.0) <423BDFCC-9187-3F3E-ABB0-D280003EB15E> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
        0x7fff895cd000 -     0x7fff899c4fff  libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
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        0x7fff89f86000 -     0x7fff8a1bbff7  com.apple.CoreData (106.1 - 407.7) <A676E1A4-2144-376B-92B8-B450DD1D78E5> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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        0x7fff8aa26000 -     0x7fff8acddff7  com.apple.MediaToolbox (1.0 - 926.106) <57043584-98E7-375A-89AE-F46480AA5D97> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
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        0x7fff8bb36000 -     0x7fff8bb43ff7  com.apple.NetAuth (4.0 - 4.0) <F5BC7D7D-AF28-3C83-A674-DADA48FF7810> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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        0x7fff8bc4d000 -     0x7fff8bf64ff7  com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <1E567A52-677F-3168-979F-5FBB0818D52B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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        0x7fff92930000 -     0x7fff92930fff  com.apple.Accelerate (1.8 - Accelerate 1.8) <878A6E7E-CB34-380F-8212-47FBF12C7C96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff92d87000 -     0x7fff92daefff  com.apple.framework.familycontrols (4.1 - 410) <50F5A52C-8FB6-300A-977D-5CFDE4D5796B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
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    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 350
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=180.8M resident=137.6M(76%) swapped_out_or_unallocated=43.1M(24%)
    Writable regions: Total=17.9M written=380K(2%) resident=860K(5%) swapped_out=0K(0%) unallocated=17.1M(95%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    MALLOC                             9396K
    MALLOC guard page                    16K
    STACK GUARD                        56.0M
    Stack                              8192K
    __DATA                             15.6M
    __IMAGE                             528K
    __LINKEDIT                         54.1M
    __TEXT                            126.7M
    __UNICODE                           544K
    shared memory                        12K
    ===========                      =======
    TOTAL                             270.6M
    Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
    Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P
    Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: PIONEER DVD-RW  DVRTS09
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0xfd140000 / 5
    USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0xfd144000 / 6
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    FireWire Device: unknown_device, unknown_speed

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    I am trying to view a 500k pdf in Preview. Every time I try, Preview crashes. It does the same thing whether I try to download and read it in Safari or Firefox from the original website or try to open the downloaded file and read it from the desktop.
    Is there a file size limitation in Preview?
    Are there other programs that might work instead of Acrobat Reader? I am trying not to (re)install Reader because of possible conflict with another program I use (RapidWeaver).
    The file opens fine on my G5 with Reader, but will not open on either of my Intel Macs in Preview.

    Carolyn:
    Thanks, but that doesn't seem to help. I did both, but the problem recurrs.
    I'm back to thinking it's file size, or just this file. I just created a one-page security password protected document in Acrobat (one that may be read and printed but not copied). It opened fine in Preview. When I tried to copy some of the content, I got a Preview dialog that prompted me for the password. Once entered, content extraction also went fine.
    The large document in question also opens fine in
    --Acrobat on my G5 running 10.4
    --Acrobat on a Dell running XP Home
    --Acrobat in XP Home running on my iMac through Fusion.
    This file just doesn't like Preview, either on my two Intel Macs running 10.5 or my G5 running 10.4

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