Acrobat X - Previews Crash in Windows 7
Some of our custumors have Preview enabled in explorer.
This shows a quick preview for known files.
Except for PDF files we get the following error
Probleemhandtekening:
Gebeurtenisnaam van probleem: BEX
Naam van de toepassing: prevhost.exe
Versie van toepassing: 6.1.7600.16762
Tijdstempel van toepassing: 4d5decde
Naam van foutmodule: pdfprevhndlr.dll_unloaded
Versie van foutmodule: 0.0.0.0
Tijdstempel van foutmodule: 4cc5e78b
Uitzonderingsmarge: 6fa48fcc
Uitzonderingscode: c0000005
Uitzonderingsgegevens: 00000008
Versie van besturingssysteem: 6.1.7600.2.0.0.256.48
Landinstelling-id: 2067
Aanvullende informatie 1: 0a9e
Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
Aanvullende informatie 3: 0a9e
Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789
Lees de onlineprivacyverklaring:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413
Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\Windows\system32\nl-NL\erofflps.txt
We then tried on a few other systems and they all have the same problem. We click a PDF file, explorer tries to load it quick but nothing happens and after a while we get the crash error.
Anyone have an idea ?
Meanwhile I found a Temporary solution for our customers, I copied the pdfprevhndlr.dll from Adobe Acrobat 9 to the Adobe Acrobat 10 installation and the previews are working again.
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Preview crashes consistently when opening certain PDFs
Preview crashes consistently when opening certain PDFs. I have Adobe Acrobat Professional and it is able to read the PDFs. Preview declares that "Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize." and crashes. It is less than graceful. I also have noticed that every time it crashes, I lose 40MB of disk space.
Other than individually marking "bad" files as acrobat files are there any solutions to this poor behavior by preview.
I also need to know how to recover the disk space. I have no idea where the files are being created. I checked /cores, but no joy.
Powerbook G4 12" 1.5GHz 1.25GB Mac OS X (10.4.3)Hi,
Try deleting the Preview and Sidebar preference files.
Open a Finder window. Select your Home folder in the Sidebar on the left. Now open the Library folder then the Preferences folder.
Move the com.apple.Preview.plist and the com.apple.sidebarlists.plist files from the Preferences folder to the Trash.
See if that makes a difference.
Carolyn -
After a half day working normally, FF just crashed, and now i reinstall it, even tryed FF 4 beta, and still getting crash report. Cant even start in safe mode, same crash report window pop up.
Checked for viruses, malwares. Nothing helped.Other applications print okay? If so, try deleting the Preview .plist
You need to look in your user Library/Preferences for the .plist. Hold down the option key while using the Finder "Go To Folder" command. Enter ~`/Library. Delete the .plist(s) for the application.
If you prefer to make your user library permanently visible, use the Terminal command found below. It does work with Mountain Lion:
http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/
You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible. -
After upgrading to mountain lion preview crashed
After a upgrade from Lion to Mountain Lion the preview app crash all the time. After the start of the app they ask for admin account to repair a library.
But with the admin account the library repair is not working and preview crash again.
I upgrade also my MacBook Pro and there is the same issue.
I did already the following steps:
- reboot and install the latest update package from Apple
- permission repair with the disk utility
But nothing helps at the moment.
Here attached the error log.
Process: Preview [392]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 6.0.1 (765.6)
Build Info: Preview-765006000000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [130]
User ID: 501
Date/Time: 2013-10-07 20:24:54.099 +0200
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 1626 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 3
Anonymous UUID: D2DB99E6-780F-73B3-E616-35C544386240
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
Sandbox creation failed: Container object initialization failed: The operation couldn’t be completed. Permission denied
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libxpc.dylib 0x00007fff8fd7a21a _xpc_runtime_init_once + 1029
1 libdispatch.dylib 0x00007fff8c6200b6 _dispatch_client_callout + 8
2 libdispatch.dylib 0x00007fff8c620041 dispatch_once_f + 50
3 libxpc.dylib 0x00007fff8fd71919 _xpc_runtime_set_domain + 190
4 libxpc.dylib 0x00007fff8fd70e90 _libxpc_initializer + 430
5 libSystem.B.dylib 0x00007fff951fab2d libSystem_initializer + 172
6 dyld 0x00007fff63420378 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 236
7 dyld 0x00007fff63420762 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46
8 dyld 0x00007fff6341d06e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 380
9 dyld 0x00007fff6341cfc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210
10 dyld 0x00007fff6341cfc4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 210
11 dyld 0x00007fff6341ceba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54
12 dyld 0x00007fff6340efc0 dyld::initializeMainExecutable() + 207
13 dyld 0x00007fff63412b04 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3060
14 dyld 0x00007fff6340e397 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 761
15 dyld 0x00007fff6340e05e _dyld_start + 54
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000079 rbx: 0x00007f952040f580 rcx: 0xdee28d52da0b5420 rdx: 0x0000000000000060
rdi: 0x0000000000000000 rsi: 0x00007fff5c3efe78 rbp: 0x00007fff5c3f11d0 rsp: 0x00007fff5c3f0330
r8: 0x00007fff5c3f0300 r9: 0x00007f952040f960 r10: 0x00007f9520406f00 r11: 0x00007fff5c3f05b9
r12: 0x00007fff5c3f05a0 r13: 0x00007fff5c3f034c r14: 0x0000000000000001 r15: 0x00007f952040f960
rip: 0x00007fff8fd7a21a rfl: 0x0000000000010202 cr2: 0x00007fff794d5690
Logical CPU: 1
Binary Images:
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0x7fff93889000 - 0x7fff9389ffff com.apple.MultitouchSupport.framework (237.4 - 237.4) <0F7FEE29-161B-3D8E-BE91-308CBD354461> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff938ac000 - 0x7fff938acfff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff93930000 - 0x7fff93932fff libCVMSPluginSupport.dylib (8.10.1) <F0239392-E0CB-37D7-BFE2-D6F5D42F9196> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff93933000 - 0x7fff9394afff com.apple.CFOpenDirectory (10.8 - 151.10) <F7AD9844-559A-366E-8192-BB4FCF9EE7A3> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff9394b000 - 0x7fff9394bfff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff9394c000 - 0x7fff9394dff7 libdnsinfo.dylib (453.19) <14202FFB-C3CA-3FCC-94B0-14611BF8692D> /usr/lib/system/libdnsinfo.dylib
0x7fff93998000 - 0x7fff939e7ff7 libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff939e8000 - 0x7fff93b5dff7 com.apple.CFNetwork (596.5 - 596.5) <22372475-6EF4-3A04-83FC-C061FE4717B3> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff93bcf000 - 0x7fff93c1efff com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff94127000 - 0x7fff94144ff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff9414e000 - 0x7fff9419bfff com.apple.CoreMediaIO (309.0 - 4163.1) <8FD1C1A9-25C5-3B9E-A76D-BE813253B358> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff9419c000 - 0x7fff9424dfff com.apple.LaunchServices (539.9 - 539.9) <07FC6766-778E-3479-8F28-D2C9917E1DD1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff9424e000 - 0x7fff942a8fff com.apple.print.framework.PrintCore (8.3 - 387.2) <5BA0CBED-4D80-386A-9646-F835C9805B71> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff942ac000 - 0x7fff942cdff7 libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib
0x7fff942ce000 - 0x7fff943d9fff libFontParser.dylib (84.6) <96C42E49-79A6-3475-B5E4-6A782599A6DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff94430000 - 0x7fff945b6fff libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff945b7000 - 0x7fff945faff7 com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff945fb000 - 0x7fff945fbfff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff945fc000 - 0x7fff94669ff7 com.apple.datadetectorscore (4.1 - 269.3) <5775F0DB-87D6-310D-8B03-E2AD729EFB28> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff94903000 - 0x7fff94940fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff94941000 - 0x7fff94946fff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff94947000 - 0x7fff94996ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff94997000 - 0x7fff94998fff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff94999000 - 0x7fff94bf4ff7 com.apple.QuartzComposer (5.1 - 287.1) <D1DD68D1-05D5-3037-ABB6-BF6EB183C155> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff94c86000 - 0x7fff94c89fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff94c8a000 - 0x7fff94d47ff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff94ff0000 - 0x7fff94ffeff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff94fff000 - 0x7fff9500dff7 libkxld.dylib (2050.48.12) <B8F7ED1F-CF84-3777-9183-0A1C513DF81F> /usr/lib/system/libkxld.dylib
0x7fff9500e000 - 0x7fff951f8ff7 com.apple.CoreFoundation (6.8 - 744.19) <0F7403CA-2CB8-3D0A-992B-679701DF27CA> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff951f9000 - 0x7fff951faff7 libSystem.B.dylib (169.3) <0B1822D7-C557-3ED8-8DA8-E6F4CE99BC6C> /usr/lib/libSystem.B.dylib
0x7fff951fb000 - 0x7fff95204ff7 com.apple.CommerceCore (1.0 - 26.2) <AF35874A-6FA7-328E-BE30-8BBEF0B741A8> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff9545a000 - 0x7fff9545afff com.apple.Carbon (154 - 155) <CC5AA589-242E-3BE1-B776-7D4FFD93D0C1> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 350
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=180.8M resident=137.6M(76%) swapped_out_or_unallocated=43.1M(24%)
Writable regions: Total=17.9M written=380K(2%) resident=860K(5%) swapped_out=0K(0%) unallocated=17.1M(95%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 9396K
MALLOC guard page 16K
STACK GUARD 56.0M
Stack 8192K
__DATA 15.6M
__IMAGE 528K
__LINKEDIT 54.1M
__TEXT 126.7M
__UNICODE 544K
shared memory 12K
=========== =======
TOTAL 270.6M
Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: PIONEER DVD-RW DVRTS09
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0xfd140000 / 5
USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0xfd144000 / 6
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
FireWire Device: unknown_device, unknown_speedBack up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click anywhere in the following line on this page to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
Problems Printing from Acrobat 8.1.2 on Windows 64
We are running Acrobat 8.1.2 on Windows 64 bit. The Microsoft Windows fix that Adobe recommends has been installed. The Adobe PDF print device works fine when used from Catia V5 and MS Office products, but nothing else. When used on other programs, such as AutoCAD or Internet Explorer, the Adobe PDF print device seems to crash. Has anyone else seen this or know of a fix?
Thank you for the advice, John. It looks like there has been a lot of discussion on this subject.
I believe 8.1 was the first Acrobat version to support 64 bit. We were not able to print anything to the Adobe PDF printer after we first upgraded to 64 bit, but it started working fine from some programs when we installed the Windows Hot Fix. It still crashes on some programs, especially AutoCAD and IE.
Does anyone know if Acrobat 9 works better than 8.1.2 on Windows XP 64 bit?
Thank you. -
PlayMemories Crashes on Windows 8.1 64 Bit
PlayMemories is crashing on Windows 8.1 64 Bit. It crashes as soon as I start it up, with "Browser Stopped Wiorking".
From Windows Event Log:
Faulting application name: PMBBrowser.exe, version: 9.2.0.2052, time stamp: 0x54d349d3
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x352c
Faulting application start time: 0x01d051e3319a6d63
Faulting application path: C:\Program Files (x86)\Sony\PlayMemories Home\PMBBrowser.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 70ec99c0-bdd6-11e4-826d-8086f23f5dda
Faulting package full name:
Faulting package-relative application ID:
This is the only application I'm having trouble with. The error occurrs as soon as the software starts up.
How do I fix this?
The problem with using Explorer to copy the files from the camera disc is that the raw files are in a format that
my movie making/DVD burning software doesn't recognize. Using PMB on my older computer isn't really an option, because the files are big and hard to transfer to this computer. Is there any other way to import movies from the camera onto my computer?Hi,
This particular question pertain to Windows 10 Preview. Please post your question on this link
http://answers.microsoft.com/en-us/windows/forum/windows_tp?auth=1.
So that experts will be able to help you better.
Regards,
Bharath -
Adobe Acrobat X Pro crashes in 30 seconds
Hello everybody,
I've got Acrobat X Pro 10.1.1 installed on my PC running Windows 7 64-bit (Corei7 2600K, 16GB DDR3. I got the Creative Suite 5 Master Collection and Acrobat X separately and installed them one after the other on the same day. A problem I've just noticed for the first time cropped up about a week ago. I normally used to have Adobe Reader as my default program to open and view PDF files, but recently when I tried to open PDF files in Acrobat for the first time since installation, the program crashes. The program will start up perfectly and display the PDF correctly, but after about 30 seconds, every time I've tried, with different PDF's from different sources and different sizes and versions, Acrobat X always crashes. I can use the program fully within those 30 seconds, for example, resizing the image, selecting text, finding text in a document, etc. all works perfectly, but every single time the Acrobat X Pro opens, it crashes after 30 seconds with the usual Windows 7 Program Crash dialogue box that reads:
"Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The only option the dialogue box gives is to Quit, so I click that and it closes the program fully but nothing else happens. Now Adobe Reader still works fine so I've had to revert to that to view all my PDF files, but I can't edit or properly interact with them.
I understand that this post is somewhat vague because I have no error code or anything to identify what is happening. If there is a way to obtain this information, and if said information might help anybody reading this to assist me in repairing the issue, please let me know what to do.
If some crash log isn't required but somebody has come across a similar issue or heard of anything like this, I would be much obliged to hear possible causes or solutions to the problem.
Any input would be greatly appreciated.
Thank you all very much,
AkbarFound the answer at http://www.computertutoring.co.uk/hints-tips/acrobat-help-stopped-working.asp
Worked for me!
Here it is:
Use the control panel to uninstall Acrobat
In Windows Explorer, ensure that all of the Acrobat files are deleted by going to c:\program files\adobe\acrobat\ folder. Trash any leftover folders.
Using the control panel, create another user account giving it administrator priviledges and use this account to reinstall Adobe Acrobat from the installation CD. (Careful you don't reinstall all the software or you could be waiting a long time).
Hope it works for you, too. -
Adobe Acrobat 9.5 crashes when OCR multiple files.
Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name: Application
Source: Application Error
Date: 7/15/2013 9:08:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENV12W7.dot.state.nv.us
Description:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html -
Acrobat 9 Standard crashing programs
When loading Acrobat 9 Standard crashing programs. What do I do?
Wrong user forum. Here you have the user forum for Adobe Reader. You are asking about a different application (Acrobat 9 Standard).
Regardless, the Acrobat 9.x product family passed into "End of Support" mid-year 2013.
The Acrobat 9.x product family is not compatible in any contemporary OS (includes any updated Windows 7 eh).
Be well... -
Hey all,
Weird issue. I noticed my Adobe Acrobat Reader 9 crashes when opening two PDF's simultaneously. The first one opens just fine. The second one, a new window opens, but there's only black inside the 2nd Reader window. It finally (after way too long) begins to show the document, and then I get a blue screen of death with a fault in nvlddmkm.sys, the nVidia display driver for my video card. It says it was unable to reset the display drivers, dumps the memory, and reboots. One interesting note is that if I close the "black" window before it blue screens, I can continue using the computer with no crash. It's only if I give it time to try to display.
I already found the temporary fix for this, which is disabling 2D Graphics Acceleration in the Acrobat Reader (Edit -> Preferences -> Page Setup). Fortunately I'm on a fast computer, so this doesn't affect performance much, but it still obviously isn't ideal, and I'd like to see the problem resolved.
I don't experience this problem with any other programs at the moment, so I'm thinking it's an issue with Adobe's product or possibly the nVidia drivers, but thought I should mention it and see if anyone has any other possible fixes where 2D Graphics Acceleration can remain enabled.
Thanks all!I am having the exact same issue... it's so frustrating! Does anyone have a solution to this?
Running CS4 on a Core i7 workstation w/ Win 7 64-bit, latest BIOS and video card drivers (ATI Radeon 4890). Acrobat is version 9.3 with all updates. It freezes for 30 seconds just as described, every single time you launch it. -
Preview Crash on Large .pdf Files
I am trying to view a 500k pdf in Preview. Every time I try, Preview crashes. It does the same thing whether I try to download and read it in Safari or Firefox from the original website or try to open the downloaded file and read it from the desktop.
Is there a file size limitation in Preview?
Are there other programs that might work instead of Acrobat Reader? I am trying not to (re)install Reader because of possible conflict with another program I use (RapidWeaver).
The file opens fine on my G5 with Reader, but will not open on either of my Intel Macs in Preview.Carolyn:
Thanks, but that doesn't seem to help. I did both, but the problem recurrs.
I'm back to thinking it's file size, or just this file. I just created a one-page security password protected document in Acrobat (one that may be read and printed but not copied). It opened fine in Preview. When I tried to copy some of the content, I got a Preview dialog that prompted me for the password. Once entered, content extraction also went fine.
The large document in question also opens fine in
--Acrobat on my G5 running 10.4
--Acrobat on a Dell running XP Home
--Acrobat in XP Home running on my iMac through Fusion.
This file just doesn't like Preview, either on my two Intel Macs running 10.5 or my G5 running 10.4
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