Acrobat X Pro - Compare Documents - Need Help

I'm running X Pro as a trial to determine if it is right to purchase for my company.  The main feature I am interested in is the "compare documents".  I am in the construction industry and part of my business is to provide estimates for projects.  We use acrobat 9 to view and comment on these documents and specialized software for the estimating portion.  Anyway, construction documents (aka blueprints) are commonly used in a pdf format.  As pricing develops, it is not uncommon for blueprints to change as the design of the building progresses.  Hence the allure of the compare document function.  Repeated attempts at comparing documents has proved unsuccesful.  I keep getting the message "unable to find matching document".  I have used both the "image" setting and the "scanned document" setting.  Any help would be greatly appreciated.

I have a PC.  I’m running windows 8  64 bit, but this problem occurred on Windows Vista as well.  There are no error codes it just won’t open.  You can use the program that morning to convert or combine files into a pdf. then 2 hours later you go to repeat the process and nothing.  The icon for it will appear on your desktop for 5 sec. and then disappear.   That’s it nothing else happens.  The same results will occur no matter how you try to open the program, restart your computer, or check for updates.
The only way to make the program work is to uninstall and reinstall it.  The first time this occurred the adobe rep told me to reinstall the whole suite.  It took 8 hours.  I have now found were I stored the suites setup files to reinstall the individual application verses the entire suite, but it is still annoying to have to re install it ever 30 days or so.  When I do re-install it all the serial numbers are in place and it says I have 36,XXX days left in my trail.
I don’t know what else you would want, but this is all I can give you because that’s what happens.  I’m currently taking online classes and we are all required to have this exact same suite and I know at least 2 other students who have mentioned this requiring problem.  One was so tired of it the purchased a different program to do it’s job.

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