Acrobat X Pro crashes when I open Output Preview

I'm trialling Acrobat X Pro on Windows 7 Home Premium 32bit (why is the trial not available for Mac?) and every time I open Output Preview in a 6 colour file, with a Hexachrome Output Intent, the whole application crashes? This used to happen in v9 but I thought it had been fixed in X.
Does anyone know how to fix this?

Have you updated to the latest point update for Acrobat - 10.1.3?

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Acrobat x pro crashes when I try to flatten a pdf after using typewriter to insert a date

acrobat x pro crashes when I try to flatten a pdf after using typewriter to insert a date.
Has anybody else seen this problem? Is there a fix?
I wanted to download the demo of acrobat XI but it says the previous version will be removed and deactivate the license. That sucks!

Yes it is up to date.
I can use the stamp tool and flatten it after with no problems, but the typewriter tool crashes it upon attempting to flatten.

Acrobat XI Pro crashes when saving as a reduced size PDF in version 11.0.07

Since upgrading to the v 11.0.7 update, Acrobat XI Pro crashes every time I try to "save as" a reduced size PDF. I have tried several different settings, but still crashes.

You might try to setup the page size in the Adobe PDF printer and then print to the printer. I assume you are using PDF Maker (create PDF) and that may be the problem. You might also open the preferences in PDF Maker and turn off most of the options - none should be needed for a single page since you would likely not be using transitions, bookmarks, etc.
Just as a test, you may want to just start with printing ot the Adobe PDF printer, but you will likely get the default paper size with the PPT shrunk to fit.

Premiere Pro crashes when I open my project because the cursor is stuck on a time-lapse sequence

I have a Time-lapse sequence which I have just built and saved the project of, but my cursor has stopped on the time-lapse sequence. Premiere Pro does crashes when I open my project because the cursor is stuck on the time-lapse sequence.
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>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
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Acrobat X Pro crashes when document closed if launched from COM API

Environment: Windows 7
Acrobat X Pro
I'm seeing some unusual behaviour when running the following code which simply launches the Acrobat Application and opens up a document with Acrobat X Pro. Closing the document causes the program to become unresponsive and then crash. The crash dump shows the exception as "The thread tried to read from or write to a virtual address for which it does not have the appropriate access".
I've discounted a problem with the plugin I wrote since the program also crashes without the plugin loaded.
Same code runs fine with Acrobat 9 using the version 9 acrobat.tlb.
Can anyone help or advise?
With thanks,
Evan
HRESULT hr = E_FAIL;
VARIANT_BOOL bRet;
  try
::CoInitialize(0);
CComPtr<Adobe10::Acrobat::CAcroApp> pApp;
CComPtr<Adobe10::Acrobat::CAcroPDDoc> pDoc;
CComPtr<Adobe10::Acrobat::CAcroAVDoc> pAVDoc;
CComPtr<IDispatch> pDisp;
CComPtr<IUnknown> pUnk;
CComPtr<IUnknown> pUnk_App;
  if (SUCCEEDED(hr = ::CoCreateInstance(__uuidof(Adobe10::Acrobat::AcroApp), 0, CLSCTX_ALL, IID_IUnknown, (void**)&pUnk_App))){
hr = OleRun(pUnk_App);
if (SUCCEEDED(hr)){
hr = pUnk_App->QueryInterface(&pApp);
if (SUCCEEDED(hr)){
pApp->Show(&bRet);
else
  return hr;}
if (SUCCEEDED(hr = ::CoCreateInstance(__uuidof(Adobe10::Acrobat::AcroPDDoc), 0, CLSCTX_ALL, IID_IUnknown, (void**)&pUnk))){
hr = OleRun(pUnk);
if (SUCCEEDED(hr)){
hr = pUnk->QueryInterface(&pDoc);
if (SUCCEEDED(hr)){
hr = pDoc->Open((BSTR)CComBSTR(strPath), &bRet);
if (bReadOnly == VARIANT_TRUE){
pDoc->SetInfo((BSTR)CComBSTR(
"ReadOnly"), (BSTR)CComBSTR("yes"), &bRet);}
hr = pDoc->OpenAVDoc((BSTR)CComBSTR(strPath), &pDisp);
if (SUCCEEDED(hr)){
HWND hwnd= ::FindWindowW(_T(
"AcrobatSDIWindow"), NULL);
if (hwnd)ForceForegroundWindow(hwnd);
catch(const std::wstring& s){
EC_TRACE(LVL_ERROR, s.c_str());
if (hr == S_OK)hr = E_FAIL;
return hr;

Problem solved. Evidently, the lead document in the file was corrupt. I recreated the file and it compressed without any problems.

Acrobat 9 pro crashes when trying to distribute

win xp sp3
acrobat 9 pro
new-ish to acrobat
I have an interactive form, created in acrobat 9 pro. Every time I try to distribute it (forms > distribute form > manually collect responses in my email inbox > save a local copy and manualy send it later > finish) it crashes & I get an error message: "AppName: acrobat.exe, AppVer: 9.5.2.295, ModName: acrobat.dll, ModVer: 9.5.2.295, Offset: 00604f17"
The really odd thing here is that it only does this if I try to save it over the network. If I open the form from/save to a local drive e.g. the desktop or a thumb drive it works fine.
Anyone got any idea what's going on & what to do about it?
TIA

There was an update this last week, taking the current version to 9.3.2. The early versions often have little bugs like you describe, so an update is the first thing to try. If you download the updates from Adobe.com (the downloads>updates page), be sure to download all of them and then install them in order. If you use the updates under help, you can usually update the lowest number one they show and return for any further updates.

Acrobat X Pro crashes when I try to scan

I recently upgraded my computer to Windows 7 (32-bit). I used to have Acrobat Pro 6 when I was running WinXP, but I knew that wouldn't be compatable with Win7, so I went out and got Acrobat X Pro.
My scanner is part of my multifunction device: Samsung SCX-4720F
Acrobat X Pro installed fine, as did my scanner driver. When I attempt to Create a PDF from my scanner, Acrobat X crashes every time.
I've searched the web for the problem, and have seen posts by lots of other people who have the same or similar problem with Acrobe Pro 9 using Samsung scanners, but I found no solution. Haven't seen any posts about it for Acrobat X Pro yet, but I know it hasn't been out all that long.
My scanner works fine. I have used it with Omnipage Pro 17 with no problems.
Anyone have any ideas?

Hi
          The crash seems to be happening because of DEP (Data execution prevention) on Win 7. The issue happens when Acrobat tries to communicate with scanner drivers which are not DEP compliant. It seems Samsung driver is not DEP compliant. To verify the same you can turn OFF DEP on Win 7, although it is not recommended.
To turn off DEP follow the steps mentioned below:
-          In the Start Menu, navigate to All Programs, thenAccessories.
-          In the Accessories menu, right click on “Command Prompt” and select “Run as administrator.“
-          You may need to provide Administrator credentials at this point.
-          In the Command Prompt window, type “bcdedit.exe /set {current} nx AlwaysOff” and press Enter.
-          You should see “The operation completed successfully.“
-          Close the Command Prompt.
-          You must then reboot your computer.
Turning DEP is not recommended, so please raise this issue with Samsung also. Let us know if these steps help.
-Ravish

Premiere Pro Crashes when I open the titler

I just formatted my computer and reinstalled the CS3 suite on XP Pro with SP3.
When I open the titler and click on a font, Premiere crashes.
I think it may be the 3.2.0 update.
Is there any way to uninstall it?
Or to get it not to crash with 3.2.0?

>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
PremiereProPedia (
RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like
you
Forum FAQ

Acrobat X Pro- crashing when saving

Hello,
I'm trying to use Adobe Acrobat X Pro to edit a large pdf. I can make the edits in the document, but whenever I try to save, the system crashes and all changes are lost unless I'm lucky enough to have the document recovered from the crash. Any known fixes? Thanks!

Hi,
May I know the operating system you are using and version?
Have you opened the PDF file from a shared drive?
Are you facing issues with a particular PDF file or all the PDF files?

Logic Pro Crashes when I open a new project

Hi all,
I recorded a project with Logic yesterday, saved it, and everything seemed fine. Today, when I opened the project, Logic crashes ONLY when I scroll back to the first musical bar on the project. I can play the project from around bar two, but if I scroll back any further, Logic crashes. It has done this several times today. Any suggestions?
Thanks,
Jeremy

I was wondering if you upgrade to 10.5.3 if that would iron out anything. You are running 10.5.2 still? I haven't upgraded to 10.5.3 yet, but in the past, I've had issues with Final Cut Pro freezing and the latest version of the OS resolved the problem somehow. DON'T DO IT YET THOUGH!!!
I would post the error log message if it's giving you one. Someone who knows how to read that stuff may help you. Just a thought.

Acrobat 8 Pro crashes when customizing toolbars

Good day,
i am using Adobe Acrobat 8.1.2 on Mac OS 10.4.11, and am having some trouble trying to customize my toolbars. i can easily choose which toolbars i want to show up docked into each document, but when i go to "Customize Toolbars" under the tools menu, and start adding or removing specific tools, it allows me to do it only until i try to quit the application, at which time i get the dreaded dialog box "The application Acrobat quit unexpectedly". it doesnt matter which tool i choose, or how many or few, if i change even one tool, it will crash when i try to quit the app, and it does not hold onto the changes.
anyone else have this issue, or any ideas on how to eliminate it? i would love to get rid of a lot of the tools i never use from my tool bars.
thanks
cr

I can customize the toolbars without problem. I'd suggest looking for a
corrupt preference file or perhaps one with the wrong permissions. As to
the old way of handling tools, I can detach the tools from the document
window. Just drag them off or on if you prefer them there.
Mike

Acrobat XI Pro crashes when I try to open it. Mac OS 10.10.1.

Just purchased and installed. On MacBook Pro Retina. I get a long Problem Report.

Hi Erick5,
What is the exact version of Acrobat XI installed on on you Mac?
Have you tried to install latest updates for Adobe Acrobat? Also you may try to repair disk permission using Safe mode in Mac: http://support.apple.com/kb/PH14204
Repairing Disk permissions: https://us.battle.net/support/en/article/repair-disk-permissions-and-repair-disk
Regards,
Ajlan Huda

Adobe Acrobat 9 Pro Crashes When Scanning with Canon DR-4010C Native Interface

When doing a custom scan in Adobe Acrobat Pro 9.2, I need to be able to show the Canon DR-4010C native interface so that it will auto-crop when I am scanning small documents such as receipts, etc. I have another model scanner that does it automatically (a Canon Dr-2510C) but I need that same functionality when I scan with the 4010. I can see the setting when I configure Adobe to use the scanner's native interface however when I choose "auto detection" on the size (in the scanner's interface) and press scan, Adobe immediately crashes. Please help!

Also, your log says: Acrobat.exe, version: 9.0.0.332
Looks like you have not updated Acrobat after install. The current version is 9.4.6. Also try updating Acrobat, Help->Check for updates

Acrobat 9 Pro Crashes When Scanning Sets of Documents

I am supporting a user at my site who is running a Windows 7 Pro machine (32 bit) with Adobe Acrobat Pro 9 with all latest updates applied. She is continually having an issue when converting sets of scanned documents to PDF. She is prompted that Adobe Acrobat Pro has stopped working and crashes out. It does not exhibit this behavior on individual scans or smaller batches of documents. She seems to be encountering this issue when she tries to process, for example, a batch of 15 pages or more.
Here is what is being generated in event logs:
Log Name:      Application
Source:        Application Error
Date:          9/20/2011 11:52:42 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MAWSS6777.mawss.com
Description:
Faulting application name: Acrobat.exe, version: 9.0.0.332, time stamp: 0x4850eb76
Faulting module name: OCRLibraryInf.dll, version: 2.0.0.1, time stamp: 0x4850b821
Exception code: 0xc0000005
Fault offset: 0x000206f1
Faulting process id: 0x1218
Faulting application start time: 0x01cc77ad500567bc
Faulting application path: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\OCRLibraryInf.dll
Report Id: f4534a50-e3a8-11e0-a299-0021700bc14d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
I have tried running repair installs of the software as well as completely removing, rebooting, then reinstalling the software. I have also ran system file checker and chkdsk to make sure no other corruptions exist. I have also checked to make sure that there were no Windows Updates that may be impacting things and have verified she has the latest driver version for her Fujitsu 6230 Scanner. I am running short of ideas and, so far, not getting any good ideas from Google Searching.
Any help or advice would be greatly appreciated.

Also, your log says: Acrobat.exe, version: 9.0.0.332
Looks like you have not updated Acrobat after install. The current version is 9.4.6. Also try updating Acrobat, Help->Check for updates

Acrobat XI Pro crashing when changing highlighted text properties

After install update 11.0.07 EVERY after highlighting a section of text and attempting to change the properties the program crashes, this is happening in ALL my documents with highlighted text
Here is what I see, first screen shot is a PDF file that I received. To rule out errors in the first file I created the file in the second screen shot with the same results in both files when attempting to change the highlighted text properties ie CRASH
I'm in two mind as to ether uninstall and re install and apply update 11.0.06 , as there was no problem then, as this only seemed to start when update 11.0.07 was applied. OR to totally remove and re-install and then apply update 11.0.07 and see if this continues

I have the same problem with KERNELBASE.dll but the procedure is the same, I change into something thanks
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\KERNELBASE.dll
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f

Acrobat X Pro crashes when I open Output Preview

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