Acrobat X Pro does not start
It just shows the thinking wheel a second and nothing happens.
I have installed Adobe Creative Suite 6 on a PC running windows 7. All the other applications run fine.
What is wrong with Acrobat?
Of course. I can give you the system info.
There is no crash log. And the application does not show up in the task manager, not as an application or a process or services, since it does not start.
Earlier I did a reinstall every time this happened, and it would start up for a bit. Tedious but effective. This does not work anymore.
Similar Messages
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Acrobat X Pro does not install - CS 6 Upgrade (D.St. 5.0 - MasterColl. 6)
Platform: Mac Snow Leopard 10.6.8, purchased DVD
Error messages I get:
Acrobat X Pro does not install - Mac Snow Leopard 10.6.8 - CS 6 Upgrade (Design Standard 5.0 -> Master Collection 6)
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Have deinstalled Acrobat 9.0 before. Tried installing from 2 different admin accounts.
There is no trial version of the Mac Acrobat X Pro - therefore I cannot check whether it is aproblem with the DVD.
Thanks for help.Tried a few things regarding the Mac, in vain so far - the /var/log/install.log from my latest attempt:
May 11 20:08:57 **user** runner[573]: Administrator authorization granted.
May 11 20:08:58 **user** installer[570]: Will use PK session
May 11 20:08:58 **user** installer[570]: Starting installation:
May 11 20:08:58 **user** installer[570]: Configuring volume "Macintosh HD"
May 11 20:08:58 **user** installer[570]: Preparing disk for local booted install.
May 11 20:08:58 **user** installer[570]: Free space on "Macintosh HD": 211,2 GB (211203407872 bytes).
May 11 20:08:58 **user** installer[570]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.570sPMKwC"
May 11 20:08:58 **user** installer[570]: IFPKInstallElement (8 packages)
May 11 20:08:58 **user** installer[570]: PackageKit: ----- Begin install -----
May 11 20:08:58 **user** installer[570]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
May 11 20:08:58 **user** installer[570]: PackageKit: packages=(\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg >",\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManag er.pkg>",\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg>",\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg>",\ n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg>",\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg>",\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg>",\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg>"\n)
May 11 20:08:59 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp, uid=0)
May 11 20:09:09 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManage r.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 11 20:10:47 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Applications/Adobe Acrobat X Pro, uid=0)
May 11 20:11:05 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Internet Plug-Ins, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Application Support, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Automator, uid=0)
May 11 20:11:14 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/PDF Services, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Preferences, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.preinstall.pkg.E FG.dEfTvA
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root (3 items) to /
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4Dl gW
May 11 20:11:17 **user** installer[570]: ./postinstall: chmod: /tmp/com.adobe.acrobat.10: No such file or directory
May 11 20:11:17 **user** installer[570]: ./postinstall: /tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4DlgW/posti nstall: line 110: chown: command not found
May 11 20:11:17 **user** installer[570]: ./postinstall: sudo: unable to cache uid, already exists
May 11 20:11:17 **user** installer[570]: PackageKit: Install Failed: PKG: post-install scripts for "com.adobe.acrobat.10.viewer.app.pkg.EFG"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten." {\n NSFilePath = "./postinstall";\n NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAdobe Acrobat X Pro Installer.pkg\U201c ist ein Fehler aufgetreten.";\n NSURL = "#application.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg";\n PKInstallPackageIdentifier = "com.adobe.acrobat.10.viewer.app.pkg.EFG";\n}
May 11 20:11:17 **user** installer[570]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:18 **user** installer[570]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg
May 11 20:11:29 **user** runner[647]: Administrator authorization granted.
May 11 20:11:29 **user** installer[646]: Will use PK session
May 11 20:11:29 **user** installer[646]: Starting installation:
May 11 20:11:29 **user** installer[646]: Configuring volume "Macintosh HD"
May 11 20:11:29 **user** installer[646]: Preparing disk for local booted install.
May 11 20:11:29 **user** installer[646]: Free space on "Macintosh HD": 209,98 GB (209983000576 bytes).
May 11 20:11:29 **user** installer[646]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.6460xNaAY"
May 11 20:11:29 **user** installer[646]: IFPKInstallElement (1 packages)
May 11 20:11:29 **user** installer[646]: PackageKit: ----- Begin install -----
May 11 20:11:29 **user** installer[646]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
May 11 20:11:29 **user** installer[646]: PackageKit: packages=(\n "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg>"\n)
May 11 20:11:55 **user** installer[646]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
May 11 20:11:57 **user** installer[646]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Encountered error in reading PatchRequisite.plist.
May 11 20:11:58 **user** installer[646]: ./preinstall: 2012-05-11 20:11:58.421 defaults[661:907]
May 11 20:11:58 **user** installer[646]: ./preinstall: The domain/default pair of (/private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3 /Tools/PatchRequisite, SpaceBytes) does not exist
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Preinstall exited with error code 116.
May 11 20:11:58 **user** installer[646]: PackageKit: Install Failed: PKG: pre-install scripts for "com.adobe.acrobat.a10.AcrobatUpd1011"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten." {\n NSFilePath = "./preinstall";\n NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAcrobatUpd1011.pkg\U201c ist ein Fehler aufgetreten.";\n NSURL = "#payload.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg";\n PKInstallPackageIdentifier = "com.adobe.acrobat.a10.AcrobatUpd1011";\n}
May 11 20:11:58 **user** installer[646]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:58 **user** installer[646]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software. -
My Adobe acrobat X Pro does not respond after a minute I open up a pdf file
I recently have installed Adobe Master Suite CS6 Collection. My Adobe acrobat X Pro does not respond after a minute I open up a pdf file. This happens every time when open a new pdf file. My operating system is Windows 7 pro ( Lenovo-64 bits). Any suggestions would be appreciated !!
Mylenium
Thank you for the suggestions.
I checked the WIndows log files. It reported the following error:
The program Acrobat.exe version 10.1.1.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4770
Start Time: 01d0079a09bba381
Termination Time: 13
Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Report Id: 4f145db6-7391-11e4-8fc1-005056c00001
I ran for the memory diagnostics as it showed the error with video card error. My NVDIA graphics card is not working properly. Do you think that could be a problem?I am running on Windows 7 64 bit computer. It also complains about the incompatibility with 64 bits.
Thank you. -
Acrobat X Pro does not open, gives fatal error - "Acrobat failed to send a DDE command"
Acrobat X Pro does not open and gives fatal error - "Acrobat failed to send a DDE command"
It either does the above or the application starts and is listed in the system processes but never physically opens on the desktop for viewing.AA 9 will not work for anything but the print function from WORD 2010. The only version of Acrobat that is compatible with OFFICE 2010 for PDF Maker is AA X. Thus, open WORD and print to the Adobe PDF printer. Then open the pdf in Acrobat. Go to FORMS>Add or Edit fields. Since you have no fields at present, Acrobat will ask if you would like to detect form fields. Answer yes and you will get a first cut at the form fields. Yes, you will likely have to add some more and change the ones that Acrobat estimates, but you are on your way.
The other two options you have is to go back to WORD 2007 or earlier or upgrade to AA X (or find someone with AA X and WORD 2010). These methods are pretty much your options with the software combination that you have. -
Acrobat X Pro does not install PDF toolbar in Firefox, but does in IE. How to fix?
Also, I see that Acrobat X Pro does not install all plugins. There are several that I want shown as not installed. But how can I get these installed, as there is no button to say "install this"??
Got a partial fix - In Firefox, the Adobe PDF Toolbar gets installed in "Disabled" mode. To enable, go to "Tools->Add-ons->Extensions", select "Adobe Acrobat - Create PDF" and enable it.
Now, as for the rest of the Acrobat plugins, I'm still trying to find a way to enable them. Any ideas? -
My MacBook Pro, does not start after pushing start button. The side bar starts and stops at half way.
Hy myneck,
Happy Holidays! The resource below may provide some steps to try if your MacBook Pro won't start.
Troubleshooting: My computer won't turn on - Apple Support
http://support.apple.com/en-us/TS1367
This article discusses what to do if your Mac won't turn on. To differentiate this from a display issue, be sure that when you press the power button:
You don't hear a startup chime.
You don't hear any fan or drive noise.
There is no video on your built-in or external display
If your computer has power but doesn't display any video, it may have one or more of these similar symptoms when you press the power button:
You may hear a startup chime.
You may hear fan or drive noise.
You may see a light from the Sleep LED (if your Mac has one).
Pressing the Caps Lock key on the keyboard causes it to light.
If any of these display-related conditions occur, see Troubleshooting: My computer has no video instead. Otherwise, continue with this article.
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
I hope this information helps ....
- Judy -
New Macbook Pro does not start up after updating...HELP!!!
Hi,
My new Macbook Pro does not start up after it got updated. The first time I used it, it was perfect. I updated it and restarted it when it told me to but it doesn't boot. It shows an apple and a spinning circle when it turns on but that's it.
Can somebody please help me?You should probably post your question in the MacBook Pro discussions:
http://discussions.apple.com/category.jspa?categoryID=190 -
My mac pro does not start up because then hard disk is formatted
My mac pro does not start up because then hard disk is formatted, How can install the operating system.
regards,
TassewDid you erase the hard drive yourself? If not, what exactly are you seeing, and what happened immediately prior to you starting to see it?
Your profile indicates that you are/were running Lion (Mac OS X 10.7.4) on a retina MacBook Pro, so you should be able to hold down command-R at startup to enter recovery mode, and you can reinstall the system from there. But whether or not you need to do something else first depends on your answers to the questions above. -
Acrobat X within CS6 does not start.
I tried uninstalling CS6 and reinstalling and it still doesn't work.
I tried unilstalling just the Acrobat X Pro module. I'm not sure how to install just this component.
I'm running Win7 Ultimate 64-bit on a Dell T-3500 with 12GB of RAM.
It appears that I'm running CS6 Master Collection v6.1 (service pack 1).
What are the recommended next actions to resolve the Acrobat X problem?
Thanks.Hello,
Make sure you are connected to the internet.
Launch CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
Click on Help->Deactivate .
Deactivate the application. Quit application.
Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
Accept Eula.
Register trial by signing in. Let the app launch.
Quit and relaunch the app. Wait for UI to come.
Click on License This Software button on the UI.
Click on Sign in .
Serial number screen will come
Enter the serial number in the serial number screen and click Next.
Quit app and relaunch the app while connected on the internet .
After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.
You can refer this thread http://forums.adobe.com/thread/1021632 for reference.
Thank you,
Yuvraj. -
I have a MacBook Pro early 2011. Does not start. After the apple show, a blank screen appear. The service said that the problem is with the video plaquue in the logic board. Need to change. Cost lmmost the same than a new MacBook Pro. Somebody has the same problem? What we can do?
I hate to break this to you, but life isn't fair. If your job is that critically in need of a computer, then you should have a spare to use for just this kind of situation or have your employer provide you with a computer to use.
Computers break down, just like cars. If your car breaks down do you curse the car maker or get it fixed? Surely, you paid more for your car than the computer.
This is reality. Best get used to it because it won't get any better. -
My mac book pro does not connect but shows an error message with a question mark on the screen.I took it to a retailer that said it was not reconizing the hard drive.He said i needed a new hard drive but it may be something else as well but he was sure a new hard drive would fix it.So putting faith in someone who deals with them i purchased a new hard drive to find it was still not working although he said the computer did know reconize the hard drive and i may have to send it away to get it checked .After already paying 120 pounds for a new hard drive and they wanting another 80.00 pounds to diagnose it i am a little sceptical.
That's why i am interested on anyone's help.Welcome to the Apple Support Communities
I think that your Mac detects your hard disk, but the problem is that your new hard disk doesn't contain any operating system, so your Mac doesn't find any bootable partition and you see a question mark.
If your Mac came with DVDs, insert the Mac OS X Install DVD and hold the C key while your Mac is starting. Then, just install Mac OS X. If the hard disk isn't prepared to install Mac OS X, you will have to erase it using "Mac OS Extended (Journaled)". See > http://pondini.org/OSX/DU1.html -
MacBook pro does not start. How can I back to Mac OS X Lion?
I have a MacBook Pro. On my MacBook i made three partition, then I installed window 8. After that I started windos and try to delete third partition by Administrator tool from windows operating system. After that my MacBook does not start. How can I back to Mac OS X Lion?
After that I again install windows 8 from a DVD. Windows start well, but I can not start Mac OS system, may be it was 10.6. Sever times I tried to install OS X Lion 10.7 thought DVD, I could not. On MacBook I have a lot of important data.
What can I do. I want to a complete suggestion. Please help me to solve the problem.
My MacBook Pro model no. A1286.You installed Windows improperly the result of which was to wipe out the bootloader for OS X. You can give this a try:
Boot Using OPTION key:
1. Restart the computer.
2. Immediately after the chime press and hold down the
"OPTION" key.
3. Release the key when the boot manager appears.
4. Select the OS X disk icon from which you want to boot.
5. Click on the arrow button below the icon.
If you are still unable to boot from the OS X volume then you will need to reinstall OS X:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
This will destroy the Windows bootloader so you cannot boot into Windows. The solution is to remove all the partitions on the drive except the OS X partition, then expand the OS X partition to take up the entire drive.
Use Boot Camp Assistant in the Utilities folder to create a Windows partition on which you can install Windows. You cannot have any other partitions on the drive besides these two.
Now given all the above you may be able to install a third-party bootloader that would work with the setup you now have: Boot Runner 1.4. -
Adobe Acrobat X Pro is not starting
Hi, can you help me: I have installed CS 6. I have windows 8.
Everything is working, but adobe acrobat x pro is not getting started. When I click on the icon simply nothing happens.
Something with the properties seems not to be ok. Please see the pic in the attachment.
Thanks for help.Hi hnssiva,
The answers to Pat's questions will help us get to the bottom of things. In the meantime, please check out this document: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html, as it sounds like you may be running into the issue it covers.
Best,
Sara -
My 2009 13" MacBook Pro does not start
My 13" MacBook Pro (2009 mdoel with Moutain Lion) does not start up.
When I press the power button, it does not start.
I do see the white light on front right of the MacBook Pro. The battery is half full. I'm connected to a power cord (light on power cord is organge). I do not see any lights on the keyboard and nothing on the screen. I do hear a fan.
How do I get my MacBook to start up?
Thanks, GilbertAs you're running Mountain Lion, have you tried booting to the Recovery partition (holding down the Command and R keys whilst booting)?
If you can get to the Recovery partition you can use Disk Utility to verify and, if needed, repair your hard drive.
If you can't boot to the Recovery partition, at least see if there is a hardware problem by running the Apple Hardware Test.
Good luck, call back...
Clinton -
Quick Time pro does not start at all and gives an error "Fehler 46: K"
I installed QT pr0 without problems. But QT does not start. After doubleclicking there is a short message with the above error code "Fehler 46:K" No movie can be played is thera any support for pro customer`? Is the Problem known? Installing and uninstalling does not help. Procedures recommanded from apple - empty temp etc. did not help either. Google did only find 2 posts none with valuable information.
As I'm sure you are already aware, that HDD has failed to the point it cannot find a bootable volume.
If you have a backup, no worries.
If you do not have a backup, you could try to reinstall the operating system and get the disk to a state in which it will at least mount. Then, copy whatever information remains intact to another disk. I would be inclined to replace the drive now, install the failed one in an external enclosure, and attempt to extract whatever information you need from it.
Maybe you are looking for
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