Acrobat X Pro install problem

I am trying to install Acrobat X Pro on a laptop that originally had Windows Vista and Acrobat 8 on it. I deactivated and uninstalled Acrobat 8, and upgraded the OS to Windows 7 (32-bit) via an inplace upgrade (not a clean install of Windows). I am trying to install Acrobat X from the downloaded file AcrobatPro_10_Web_WWEFD.exe. The installation completes correctly but the installed program will not run, it does not open so the install has not been activated or registered. I have tried running as administrator, deleting & reinstalling, running AcrobatCleaner, renaming the cache (various tips from forums) but nothing helps. Customer Service tells me it's not an activation issue, I still have a valid install left (I also have the program installed on a desktop machine running Windows 7 (64-bit) where it does run correctly). Any suggestions?

In place upgrade is not recommend step.
Inplace upgrade might be the reason for this if you can afford i would suggest install Windows 7 from scratch or may may also
uninstall Acrobat first from the computer and try windows Repair using the OS disc.
And try installing Acrobat again.
Please let me know the result.
Regards,
Ajlan Huda.

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Are you sure you are not trying to install Acrobat onto your CD drive?
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-------------------------------------- Summary --------------------------------------
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Restart with the Option key held down and use Lion's recovery partition to install onto that drive. Alternatively, clone your existing system to that drive, run DiskWarrior on the clone, restart from the clone, and use DiskWarrior to repair the internal drive.
(69992)

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Hi Sam,
Please check the below link related to this error. Let us know if it helps.
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Vaharmony if you do not currently have another web browser available then please download and install one. It is usually a good practice in general to have an alternate browser available to utilize when having an inconsistent experience on the World Wide Web.

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Hi,
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https://help-internal.adobe.com/content/help/en/creative-suite/kb/errors-exit-code-6-exit. html
https://help-internal.adobe.com/content/help/en/creative-suite/kb/installation-error-dw050 -dw020-cs5.html
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Acrobat XI Pro also was installed and activated on three Windows 7 PCs at the same time. Other than the failed attempts to register online using the link above, I have not yet attempted to register them from within the software.

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The most economical way is to return your purchase, get a refund, and then purchase the full version (somewhere?).

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Adobe Acrobat X Pro - English, Français, Deutsch
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Adobe Creative Suite 5 Design Standard
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Each time I have the problem, I uninstall the first one that I listed above. I also click on the last (CS6) and uninstall only Acrobat X. Then I restart the system and reinstall CS6 Acrobat only.
I presume I still have CS4 and CS5 listed because I upgraded from one to the next. I don't use the old versions anymore. Should I remove any of these permanently? Would that help solve the problem? Even though I uninstall the first one, it always comes back when I install Acrobat through the CS6 setup file.
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I'm sorry I wasn't able to try your suggestion till today. I performed the first step: I downloaded the file Acrofix.zip, extracted the file and executed it. Everything appeared to work correctly. I wasn't having the problem today, so will I have to wait to apply the fix till Acrobat doesn't start again, or will running the fix today fix it for good?

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I work at a large agency—about 2800 employees—and we cannot get any Help from Acrobat X Pro.
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There's a good reason the browser can't find the file at that address. There aren't any files there. In fact, there is no /X folder in C:/Program Files/Common Files/Adobe/Help/en_US/acrobat/.
We have uninstalled and reinstalled from our NAL. Same result.
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Still, IT insists that there are no files on their CDs, there are no files to be downloaded from Adobe's site, and there should be no such files—indeed, no /Help folder—on our C: drives.
And they just closed a 7-month-old Help ticket with no progress on the fix.
Some of us who are affected are on Windows 7; others are on Windows XP. It seems like that shouldn't matter, though.
Is there a place I can point the IT guys to so they will find the solution to this problem?

Moving this discussion to the Acrobat Installation & Update Issues forum.

Acrobat X Pro install problem

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