Acrobat X Pro installed, but Help didn't

I work at a large agency—about 2800 employees—and we cannot get any Help from Acrobat X Pro.
But that isn't Adobe's fault. We upgraded from 9 to X at least 8 months ago. Ever since, whenever any one of us has hit "Help," we have gotten the same message:
There's a good reason the browser can't find the file at that address. There aren't any files there. In fact, there is no /X folder in C:/Program Files/Common Files/Adobe/Help/en_US/acrobat/.
We have uninstalled and reinstalled from our NAL. Same result.
Our IT folks say this is as it should be—that all Adobe help is now online, so there are no files to be installed on our computers. Funny thing, though: All help has been online for a while. So we found an installation of Acrobat 9 Pro, copied the /9 folder from /Adobe/Help/en_US/acrobat into my installation of Acrobat X Pro, renamed the folder /X instead of /9, and voila! We were taken to the correct Help topic for our context, regardless of what we were doing. Everything worked.
Except that we were taken to the help for  9, not X.
Still, IT insists that there are no files on their CDs, there are no files to be downloaded from Adobe's site, and there should be no such files—indeed, no /Help folder—on our C: drives.
And they just closed a 7-month-old Help ticket with no progress on the fix.
Some of us who are affected are on Windows 7; others are on Windows XP. It seems like that shouldn't matter, though.
Is there a place I can point the IT guys to so they will find the solution to this problem?

Moving this discussion to the Acrobat Installation & Update Issues forum.

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