Acrobat x pro is not working

When I tried to open adobe acrobet x pro or open a pdf doc, nothing happend. When I convert my word doc to pdf, I got pdf vista (with pdf complete corp edition shown). I need help to fix this problem. May be there is a program of pdf vista that I need to delete?

We can't know. you are not offering system information or otehr relevant details. simply reinstall Acrobat.
Mylenium

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Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help?

Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help? I even opened an account and logged in and it still did not work.

What? I don't understand if you are asking me a question or telling me what to do. I am using IE9 and when I clicked the "Download now" button, a new tab did not open or anything like that nor did another window open.

Acrobat x pro suddenly not working.

acrobat x pro suddenly not working.can't open any of my pdf files. what should i do?

Hi,
Please reset Acrobat Prefrence by Renaming Acrobat to Acrobat_old from below mentioned location and then try to open pdf files.
1. C:\Users\(USERNAME)\AppData\Local\Adobe
2. C:\Users\(USERNAME)\AppData\Local Low\Adobe
3. C:\Users\(USERNAME)\AppData\Roaming\Adobe
Regards,
Jatin Dembla

Serial number adobe has on file for me for my Adobe Acrobat 9 pro is not working

I lost the installation disc for my long time love Acrobat 9 pro. I checked with adobe and the serial number they have on file for me is not working on my downloaded version of 9 pro. I have a running copy of the software on another machine.
How can I solve this problem?

start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
if that info fails to resolve the problem, contact adobe support https://helpx.adobe.com/contact.html

My Acrobat X Pro does not work simultaneously with Reader 9

Hi,
I save a word file to pdf.
I am reading it via Reader 9.
Simultaneously I open Acrobat X Pro to access the same file in an attempt for some editing work - and then the X Pro never boot up again.
Any help?
hkjhht

Thanks Rave.
I called the customer hotline. Special thanks to the gentleman Grandy who is absolutely patient in leading me to solve out the problem.
The final solution is to uninstall X Pro, using the clean up software to remove the Reader 9 and any residue of X Pro, and then reinstall the X Pro again, and to abandon the Reader.
Thanks and everything is fixed again.
hkjhht

Updating Acrobat 9 Pro does not work

Hello,
i'm trying to update Acrobat 9.0 Professional.
I already tried the atomatic update, but it was stuck somewhere and it made no further progress.
Now I downloaded all the update files und tried to update Acrobat manually, but it's also stucked.
The last thing the updater says is "Updating files.... Current file: AcroIEHelper.dll Remaining time: 19 minutes"
But the updater says that for some hours for now.
Do someone know this problem and/or knows a solution?

Ok, I now got to version 9.3.1
But the procedure was some kind of weird:
(I don't know if this is working everytime)
1.) Deactivating Antivirus and firewall
2.) Logging in as Administrator: Starting the manual update -> Known Error
3.) Restarting computer
4.) Logging in as User (with Admin-Rights): Starting the manual update
Now the installer reports a running installation (from the adminstrator-account)
and ask to remove it.
Now click "yes"
The installation proceeds successfully.

Acrobat Pro XI not working at all in Windows7 64bit - tried everything

I am using Acrobat Pro XI not working at all in Windows7 64bit - tried everything. About a month ago I built new computer. Acrobat worked fine. In last week it started not producing PDFs using Save As and would crash when processing scanned document. So I redownloaded exe file, used the acrocleaner to erase existing program, and reloaded Acrobat Pro XI.
No the program will not start at all. Freezes when opening by clicking PDF file or by opening program icon.
plz help

Hi dufflebag123,
Please try the following basic troubleshooting steps:
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

what's creative cloud 6? do you mean cs6?
what version of acrobat pro do you have installed and what are you clicking to start it?

I have windows 7 but acrobat adobe pro will not down load and work correctly

I have window 7 but acrobat adobe pro will not install correctly and work correctly with my 2020 cabinet design program, it worked on my lap top but not on my desk top

Hi Marketing Haskin,
Are you facing downloading issues or installation issues?
Are you getting any error message?
Are you downloading the installer from Adobe official website or from any third party website?
Regards,
Rahul

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Adobe Acrobat 9 Pro will not open in Windows 8

Adobe Acrobat 9 Pro will not open in Windows 8. It worked until 2 days ago, now it won't do anything. I have uninstalled it and reinstalled it with no luck.

32 or 64 bit system? Have you updated Acrobat? Was anything else installed between when it worked and did not? When you say AA 9 will not open, does that mean when you have selected it in the programs list (OK, that is the metro interface if you have not installed the desktop options -- 3rd party)?

Acrobat X Pro | Will not launch

Moved to a new laptop.
Deactivated Acrobat X Pro on old laptop
Reinstalled Acrobat X Pro (with Sr # - not trial version)
Installs OK. PDF Printer installed and works.
But Acrobat will not launch, after the initial 'splash' screen.
No error messages.
Same with Distiller.
PDF documents open with Reader only
Windows 7 - 64 bit - Same as on old laptop. Worked perfectly well on old laptop.

Update:
Had a support ticket set up and got a call back pretty quick from the Adobe Support Team.
Unintalled Reader X - to avoid possible conflict with X Pro.
Deleted cache and pcd files from CommonFiles/Adobe PCD
Logged out of domain user profile
Logged in as a local user
Acrobat lauched, connected with Adobe, and worked ok.
Logged out as local user and logged in again as normal user.
Acrobat X Pro lauched and works fine.
Thank you for the quick resolution.

Will an Adobe Acrobat XI Pro Upgrade license work to upgrade an Adobe Acrobat XI Standard installation?

The buying guide for the XI Pro Upgrade (here - Buying guide | Adobe Acrobat XI Pro) does not list Adobe XI Standard in the left hand column... but I currently have XI Standard and want to to go XI Pro, will this work?

Hi Mike ,
There is no such policy to upgrade license from Acrobat XI Standard to Acrobat XI Pro.
If you have the subscription for the Standard version ,you need to get that cancelled and get a new subscription for Acrobat Pro.
If you have the retail version or if you have purchased the software ,you can return that and get a new retail version for Acrobat XI Pro.
For more information ,please contact the technical support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

My Adobe acrobat X Pro does not respond after a minute I open up a pdf file

I recently have installed Adobe Master Suite CS6 Collection. My Adobe acrobat X Pro does not respond after a minute I open up a pdf file. This happens every time when open a new pdf file. My operating system is Windows 7 pro ( Lenovo-64 bits). Any suggestions would be appreciated !!

Mylenium
Thank you for the suggestions.
I checked the WIndows log files. It reported the following error:
The program Acrobat.exe version 10.1.1.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4770
Start Time: 01d0079a09bba381
Termination Time: 13
Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Report Id: 4f145db6-7391-11e4-8fc1-005056c00001
I ran for the memory diagnostics as it showed the error with video card error. My NVDIA graphics card is not working properly. Do you think that could be a problem?I am running on Windows 7 64 bit computer. It also complains about the incompatibility with 64 bits.
Thank you.

Acrobat 7.0 does not work with lion

Why does my Acrobat profeesional 7.0 not work anymore. just installed Lion os. Can this be fixed? Do I have to buy another version?

Acrobat X Pro is the only version Adobe states works with Lion. You'll have to upgrade.

Acrobat x pro is not working

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