Acrobat x pro serial number issues - registration says not valid. This was an unused, shrink wrapped item. ideas?

Just bought this item, and on installation, the serial number isn't accepted. double checked the entry, and am still getting kick back.
Thanks in advance for assistance!

65083248 is the PN. Thanks!
On Dec 28, 2014 11:59 AM, "Test Screen Name" <[email protected]>

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