Acrobat X Pro will not install - Outlook running

Acrobat X Pro will not install - says Outlook & Winword are running and need to be closed.
(They are not running)

hi vaughnlm
try to check your task manager and go to processes tab if outlook is listed... if it is highlight the process and click end task.
hope it helps

Similar Messages

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Acrobat X Pro will not install

I have installed CS6 Masters Collection and have succesully installed all software but Acrobat X Pro. Nobody (tech support) seems to be able to help. I am now sending out a request for HELP I have uninstalled and re-installed CS 6 softweare and am not able to get it to install.

I have exactly the same issue... on an HP Pavilion Dv7-7006tx, ie. windows 7, all specs waaay good enough for Acrobat... the error message from the install was:
'OS requirements not met' (see details below).
Can anyone explain?
thanks
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 1 warning(s)
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Adobe acrobat X1 pro will not install

I have spent all day trying to install Adobe Acrobat X1 Pro, but it shows an error message at the end. Your support staff unable to cure problem at moment.

Hi Rave,
I am using Windows 8.1 and the following is a screenshot of the fault message
I would appreciate any help you can give
Regards
John

Acrobat 7 Pro will not install from Adobe download 22020134.exe

I run Windows XP. I uninstalled my copy of Adobe 7 Pro to transfer it to another computer. I successfully installed the download provided by Adobe (which replaces original disks) on the other computer. I found I was having general problems with this computer (nothing to do with Adobe) and decided to uninstall Adobe 7 Pro and reinstall it on my original computer. So far it has failed to install and I get the message: Setup has detected that you already have a more functional product installed. Setup will now terminate.
I have removed all Adobe products from my computer other than Photoshop elements.
Has anyone any ideas as to what I can try next. Anyone's help would be much appreciated.

Run http://labs.adobe.com/downloads/acrobatcleaner.html and remove any left over parts of the Acrobat folder you had before. Then reboot and install. You may still have some issues with the install since the activation no longer works with AA7. If this is the case, then check http://forums.adobe.com/thread/1287524.

Acrobat 9 pro will not open and run Error (129:6) Please Help!

Error Message:
you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling or contacting you IT administrator or Adobe support for help (129.6)
Everything was working fine and it just stopped. Please help me fix it.

This is a user forum, but with Adobe you might find better help here than in other places anyway. Many of the users here have been through most of the problems and if you hit one that has been there you will likely get a good answer. Some of the folks are good at making suggestions to try (as they would try) and others will try to replicate the problem if you give enough info. Many of us are a bit crazy for spending so much time here, but we learn along with helping, an aspect we enjoy - takes the edge off the day! (OK, maybe I am speaking for myself.)
If you run into some other specifics that may help others provide you ideas to try, do come back. If you find a solution to your problem, please report it also. Bill

Acrobat 9 pro will not install on windows 8.1

Got a "1935" error. Invoked administrator /active:yes command. didn't work.
Happy New Year

Acrobat 9 is not designed to be compatible with Windows 8 and that isn't going to change. You need to upgrade to Acrobat XI.

I have windows 7 but acrobat adobe pro will not down load and work correctly

I have window 7 but acrobat adobe pro will not install correctly and work correctly with my 2020 cabinet design program, it worked on my lap top but not on my desk top

Hi Marketing Haskin,
Are you facing downloading issues or installation issues?
Are you getting any error message?
Are you downloading the installer from Adobe official website or from any third party website?
Regards,
Rahul

Adobe Acrobat 9 Pro will not load on new Windows 7 Home Ultimate PC

Adobe Acrobat 9 Pro will not load on new Windows 7 Home Ultimate PC

When I double click on the AA9 icon to initiate installation, it whirls away for a while then asks if I want to allow "this program to make changes to his computer?" I click Yes and it begins to process again for a few minutes. Then it displays the following Invalid Unicode file error message...and simply stops processing or installing. In that last process, it also reaches out for whatever reason and activates the magnifier tool in Windows.
I have thought that perhaps upgrading to a higher version of Windows might help, but who knows for sure?
P.S. – This is a brand new HP Pavilion dv6 series computer that is more than adequate to this task.
Thanks for your interest in helping!
b
Bob Horton, MS
972-786-6445
[email protected]
www.rshorton.com

Adobe Acrobat 9 Pro will not open in Windows 8

Adobe Acrobat 9 Pro will not open in Windows 8. It worked until 2 days ago, now it won't do anything. I have uninstalled it and reinstalled it with no luck.

32 or 64 bit system? Have you updated Acrobat? Was anything else installed between when it worked and did not? When you say AA 9 will not open, does that mean when you have selected it in the programs list (OK, that is the metro interface if you have not installed the desktop options -- 3rd party)?

After the last update that was pushed out by Adobe, my Acrobat 9 Pro will not generate a PDF file fr

After the last update that was pushed out by Adobe, my Acrobat 9 Pro will not generate a PDF file from; [right click], Combine files into one PDF multiple files chosen in the explorer. A message pops up asking if I want to run repair. Answering in the afirmative results in another message stating files are missing. And we are back at square one.

What is the exact error? Else you could always reinstall your software.

Acrobat XI Pro will not activate when trying to convert to an Acrobat form from an existing Word document

My version of Acrobat XI Pro will not activate when trying to convert to an Acrobat form from an existing Word document. Acrobat not responding.
Please advise
John B

Hi johnb69345359,
I am sorry for the inconvenience caused. Lets try to resolve this issue.
I would require few details in order to diagnose the issue correctly :-
1) Are you able to launch Acrobat XI pro ?
If yes, please try Help -> Repair option to repair Acrobat XI pro. Then try to perform the covert operation.
2) Let me know the Operating system installed on your computer.
3) Is there any error code or error message?
Regards,
Aadesh

Acrobat X Pro does not install - CS 6 Upgrade (D.St. 5.0 - MasterColl. 6)

Platform: Mac Snow Leopard 10.6.8, purchased DVD
Error messages I get:
Acrobat X Pro does not install - Mac Snow Leopard 10.6.8 - CS 6 Upgrade (Design Standard 5.0 -> Master Collection 6)
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Have deinstalled Acrobat 9.0 before. Tried installing from 2 different admin accounts.
There is no trial version of the Mac Acrobat X Pro - therefore I cannot check whether it is aproblem with the DVD.
Thanks for help.

Tried a few things regarding the Mac, in vain so far - the /var/log/install.log from my latest attempt:
May 11 20:08:57 **user** runner[573]: Administrator authorization granted.
May 11 20:08:58 **user** installer[570]: Will use PK session
May 11 20:08:58 **user** installer[570]: Starting installation:
May 11 20:08:58 **user** installer[570]: Configuring volume "Macintosh HD"
May 11 20:08:58 **user** installer[570]: Preparing disk for local booted install.
May 11 20:08:58 **user** installer[570]: Free space on "Macintosh HD": 211,2 GB (211203407872 bytes).
May 11 20:08:58 **user** installer[570]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.570sPMKwC"
May 11 20:08:58 **user** installer[570]: IFPKInstallElement (8 packages)
May 11 20:08:58 **user** installer[570]: PackageKit: ----- Begin install -----
May 11 20:08:58 **user** installer[570]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
May 11 20:08:58 **user** installer[570]: PackageKit: packages=(\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg >",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManag er.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg>",\ n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg>"\n)
May 11 20:08:59 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp, uid=0)
May 11 20:09:09 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManage r.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 11 20:10:47 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Applications/Adobe Acrobat X Pro, uid=0)
May 11 20:11:05 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Internet Plug-Ins, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Application Support, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Automator, uid=0)
May 11 20:11:14 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/PDF Services, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Preferences, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.preinstall.pkg.E FG.dEfTvA
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root (3 items) to /
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4Dl gW
May 11 20:11:17 **user** installer[570]: ./postinstall: chmod: /tmp/com.adobe.acrobat.10: No such file or directory
May 11 20:11:17 **user** installer[570]: ./postinstall: /tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4DlgW/posti nstall: line 110: chown: command not found
May 11 20:11:17 **user** installer[570]: ./postinstall: sudo: unable to cache uid, already exists
May 11 20:11:17 **user** installer[570]: PackageKit: Install Failed: PKG: post-install scripts for "com.adobe.acrobat.10.viewer.app.pkg.EFG"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten." {\n    NSFilePath = "./postinstall";\n    NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAdobe Acrobat X Pro Installer.pkg\U201c ist ein Fehler aufgetreten.";\n    NSURL = "#application.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg";\n    PKInstallPackageIdentifier = "com.adobe.acrobat.10.viewer.app.pkg.EFG";\n}
May 11 20:11:17 **user** installer[570]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:18 **user** installer[570]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg
May 11 20:11:29 **user** runner[647]: Administrator authorization granted.
May 11 20:11:29 **user** installer[646]: Will use PK session
May 11 20:11:29 **user** installer[646]: Starting installation:
May 11 20:11:29 **user** installer[646]: Configuring volume "Macintosh HD"
May 11 20:11:29 **user** installer[646]: Preparing disk for local booted install.
May 11 20:11:29 **user** installer[646]: Free space on "Macintosh HD": 209,98 GB (209983000576 bytes).
May 11 20:11:29 **user** installer[646]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.6460xNaAY"
May 11 20:11:29 **user** installer[646]: IFPKInstallElement (1 packages)
May 11 20:11:29 **user** installer[646]: PackageKit: ----- Begin install -----
May 11 20:11:29 **user** installer[646]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
May 11 20:11:29 **user** installer[646]: PackageKit: packages=(\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg>"\n)
May 11 20:11:55 **user** installer[646]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
May 11 20:11:57 **user** installer[646]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Encountered error in reading PatchRequisite.plist.
May 11 20:11:58 **user** installer[646]: ./preinstall: 2012-05-11 20:11:58.421 defaults[661:907]
May 11 20:11:58 **user** installer[646]: ./preinstall: The domain/default pair of (/private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3 /Tools/PatchRequisite, SpaceBytes) does not exist
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Preinstall exited with error code 116.
May 11 20:11:58 **user** installer[646]: PackageKit: Install Failed: PKG: pre-install scripts for "com.adobe.acrobat.a10.AcrobatUpd1011"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten." {\n    NSFilePath = "./preinstall";\n    NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAcrobatUpd1011.pkg\U201c ist ein Fehler aufgetreten.";\n    NSURL = "#payload.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg";\n    PKInstallPackageIdentifier = "com.adobe.acrobat.a10.AcrobatUpd1011";\n}
May 11 20:11:58 **user** installer[646]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:58 **user** installer[646]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.

Download of adobe pro will not install

The Adobe Pro will not install on my computer. The download starts and then gets hung up at 4%.

Hi Leah_teamhealth,
Please try to download Acrobat from the below link and check.
http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Try to turn off the antivirus and firewall on your machine.
Also try a different browser to download the file.
Regards,
Anand

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