Acrobat X Pro won't open at all after installing on new computer. Please help! It is from the CS6 Suite

Hi, Can anyone help me? I had to change my computer, so I re-installed my whole CS6 Suite. Everything works except my Acrobat X Pro... It won't even open!! I am using a Windows 7 PC ... I even had Dell try and help me... the only thing they where able to do was help me be able to see .pdf docs in Reader! But I can't open a document, or create one, block sensitive info, nothing!

Hi Lisley56, I found the solution there is a Plug in for Acrobat X Pro that came with Adobe Suite CS6... I downloaded it and that did it!!! It's called "Acrofix". Try looking it up in the Adobe website!!! I hope it works!!

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Acrobat X Pro won't open. Even after a reinstall - what can I do?

My Acrobat X Pro won't open - even after a reinstall. What can I do?

Thanks Jeff - what's strange is that I've been prompted a few times since installation to register the software, so I don't know why it would be doing that if it's already registered.
When prompted, I would follow the links to the registration information page, and then work through the registration process, and then when prompted to enter the serial code it does not accept it. I've tried the serial code that came with the license, as well as the serial codes for the individual products (Illustrator, Photoshop, etc.), and none of those were accepted by the registration form. So "registering to an account which includes your companies information would be sufficient." does not seem to be working for me, unless there is more to "including the companies information" then I've seen in the sign up pages.
To be clear, I'm not fumbling around blindly here, I've done a lot to try and register the product myself and have yet to succeed.
My questions are these (and apologies if this is not directly related to the OT), 1) is there a way to confirm the product is registered, 2) if it is not registered, what specifically do I need to tell the purchasing people to do to make sure it is registered properly, and 3) after following the process here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html - does this fix the Acrobat issue for good, or will I have to repeat this process in another 30 days? Does lack of registration potentially affect other products in the Web and Design Creative Suite?
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I upgraded to CS6 from CS4 just before the new year. I have been having problems with my computer being slow and noticed after installation that the 2 previous versions I had were still installed (silly me thought upgrades would just override these haha). So i googled to see if i could uninstall them without it affecting the CS6 upgrade and it seemed i could. So i did. Everything seems to have been working ok with the exception of my psd and indd files icons no longer show - the files appear corrupted however they open fine.
This morning when i opened Acrobat, it opened the file then suddenly closed without explaination or error. I have not been able to open it since. I have restared 4 times (as this usually helps when a program will not open) as well as stopped the acrotray.exe from running on startup. When i googled this problem it appears I am not the only one who has experienced this difficulty. Does anyone have anything that has worked for them?

Hi MSITSLAN,
The fix for this issue has already been rolled out via AAM update. Please launch Adobe Application Manager on your machine and update it. If you have already tried Solution 3 provided by Deepak and have updated AAM, this issue shouldn't come again. Alternatively, try Solution 2 and get rid of this issue quickly and permanently.
This hotfix was released in late October after we found out that most of our users were re-installing the application using DVD and were'nt able to update it. So we decided to provide it seperately. If you download and install CS6 from Adobe.com, the latest version of AAM is installed and that doesn't show this issue.
I suggest you to try Solution 2 and check if Exit Code 0 appears as a result. Do this on both the machines that you have. After applying the hotfix, if Acrobat is launched properly then you don't have to keep your fingers crossed for 30days.
Kindly feel free to post back the results.
~Sandeep V.

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Hmmm...yes, there should be, although resetting the modem isn't hard (unless they mean something along the lines of resetting to factory settings). I wonder, tho, if the modem is old enough that something in your new computer is not communicating with it.
Can you connect with an ethernet cable? That might help you figure out if it really is a problem with your modem. You might also check with your internet service provider. I realize not all of them can deal with Macs, but if you rent the modem, they might be able to get you a newer model and if not, they may be able to make a suggestion.

My Acrobat X Pro won't open. It's part of the CS6 suite. Was working a few weeks ago no when I try to start app it does nothing. Thanks

My Acrobat X Pro won't open. It's part of the CS6 suite. Was working a few weeks ago no when I try to start app it does nothing. Thanks

Hey kalymi,
You might need to refer this kb file and try resolving the issue:
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Welcome to Adobe Forums
You can use the below mentioned link to post this query so that the experts will reply you on this -
http://forums.adobe.com/community/acrobat
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Acrobat X Pro won't open at all after installing on new computer. Please help! It is from the CS6 Suite

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