Acrobat X Standard does not find scanners

Windows 8 64bit
Neat Desk Scanner
HP Officejet Pro 8500A
Acobe Acrobat X Standard
Version 10.1.5
I have installed and reinstalled X many times. I have uninstalled and reinstalled the scanners several times. Windows indicates the scanners are present but X does not see them. I have downloaded other scanning programs and none of them see the scanners either.
Windows support says it's an Adobe problem. Adobe says it's a Windows problem. I just need the program to work. Acrobat opens and runs fine except for not seeing any scanners on the system.
I need help on this. Anyone?

Thank you, I will contact them again. However, I also have a NeatDesk
scanner which no program, except the Neat proprietary software, can see. I
believe its the Twain and/or wia drivers that are either missing or are
corrupt. Microsoft says the developers (Adobe, and others) have not
developed Windows 8 drivers, but that sounds a bit far-fetched to me. It's
not like 8 has only been out for a few days, and when I contact the
developers they all state their drivers work fine.I can do what I need to
do part way with Neat (scan documents into PDF format) but can't append new
documents to existing ones. I need that feature to be able to keep certain
groups of documents into single files. Now I have to scan docs into single
PDF files in Neat and then use Acrobat to combine them. Very cumbersome and
time consuming. Anyway, thanks very much for your help.
Richard Ensbury
530.356.6125

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