Acrobat X - Std - Combine files

Hello,
When we try to combine office files, doc and docx files, we get prompted to save the PDF and then MS word will open. Once that step is complete. The combine files dialogue appears and the process stalls after the 1st file is converted. If we kill the process, it stops without errors and adobe acrobat opens, without issue,  and displaying the PDF that was just created.
What could be causing the combine files dialogue to stall?
Also note, combining PDF works flawlessly.
Thanks

Hi Dave,
We receive hundreds of these files every few weeks.
We may have found the problem thanks to your first post.
Most of the files are "ESP Ghostscript 815.01", however there are a few that are "GPL Ghostscript 8.15".
If we exclude the GPL files, it works we don't have any problems.
Looking at ways to convert formats now.
Cheers, Steve

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