Acrobat X Std. Fails to Open, reporting, "Acrobat failed to send DDE command"

When I try to open Acrobat, whether opening it via a document or directly, it fails immediately, reporting an error, "Acrobat failed to send DDE command." I cannot even get into Acrobat's settings menus since the program fails entirely. I am operating on a newish Windows 7 PC which has been running this program successfully for a few months up until today. Help!

Hi Jeff,
It would be my recommendation that you contact our technical support team.
They should be able to help you!
Kind regards, Stacy

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Hi,
I am working on SSRS 2008 R2.
My Colleague gave me one RDL. I have added it to my SSRS project on BIDS & Tried to Open by double-click on that RDL.
I got a popup error saying "Failed to open report 'reports_List.rdl'. clicked on
Details button & noticed error explanation as . "Invalid character in the given encoding. Line 1, position 1".
When i try to View Code of this RDL, I got another error message saying "Exception from HRESULT: 0x80041FEB"
Can anybody suggest me ... what exactly the root cause of it? how can i resolve it ?
thanks a lot in advance !
best regards,
Venkat

Hi Venkat,
Did you use Visual Studio 2010 on your test? It is a known issue of Visual Studio 2010. Please refer to the following document. It has fix method provided by the Microsoft Web Development Tools team to work around the issue.
https://connect.microsoft.com/VisualStudio/feedback/details/552134/hresult-error-creating-timetracking-sample-web-site-project
Since the issue related to Visual Studio. I suggestion you post the question in the following forum:
http://social.msdn.microsoft.com/Forums/en-US/home?forum=Vsexpressvb
It is appropriate and more experts will assist you.
Regards,
Alisa Tang
Alisa Tang
TechNet Community Support

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Hi,
Use the close and dispose method for Report object. Its a best practice to code also gc.collect for garbage collection.
It might help you!!
Regards,
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"Failed to open report" error while running reports

We have a web application develeoped in ASP.Net, SQL Server 2005 , Crystal Reports 10.0. Sometimes if a large number of users run reports from their individual nodes they receive an error "Failed to open report ", if we restart the IIS they are able to run the reports. In addition to this the users also sometimes get the error "Maximum Report limit attained". Can any one provide me with a solution other than restarting the IIS.

Hi Balla
If you face this issue only while running the reports from a .Net web application, then please post this thread to the sdk development forum.
You can follow the link below:
https://www.sdn.sap.com/irj/sdn/businessobjects-sdk-forums
Thanks

CRVXI fails to open report

Hi,
Can anyone help with this issue?
Some reports are failed to open in CR XI Report Viewer when being scheduled and sent to the email.
The Error:
Problem Encountered: com.crystaldecisions.reports.common.GeneralException: Unable to load database connector 'com.crystaldecisions.reports.queryengine.driverImpl.DriverLoader'.
Report can be opened and viewed with CR developer. Report also can be opened with CR Viewer when it is not sent through e-mail. Report runs and displayed on the server.
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beta

Running Java program created with Eclipse plugin fails to open report

I created a CR 2008 report and using the Eclipse plug-in I created a Java program to drive data through the report and export the resulting reports as pdf files.
This process works just fine if I run the Java program in Eclipse. I copied the code to a server to run the application remote.
The program fails at the point of opening the Crystal Report. This is the error.
D:\src>java EDIInvoice
Current date : 2009928-
Report output name is : D:\src\report\Invoice2009928-45462829.pdf
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: com/ibm/icu/util/Ca
lendar---- Error code:-2147467259 Error code name:failed
        at com.businessobjects.reports.sdk.JRCCommunicationAdapter.<init>(Unknown Source)
This is the code
public class EDIInvoice {
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src
CR8Invoice.rpt";
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src
ghxInv.txt");
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        String strLine;
        Calendar cal = new GregorianCalendar();
        int month = cal.get(Calendar.MONTH);
        int year = cal.get(Calendar.YEAR);
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// Read the file one line at a time
        while ((strLine = br.readLine()) != null)
            String patternStr = ",";
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src
report
Invoice" + today + fields[1] + ".pdf";
            String Company = fields[0];
            String Invoice = fields[1];
            String PO_number = fields[2];
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     try {
//Open report.
     ReportClientDocument reportClientDoc = new ReportClientDocument();
     reportClientDoc.open(REPORT_NAME, 0);
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As you can see the first 2 println statements worked fine, but the 3rd one failed. The program was not able to open the report.
Is there a reason the code can not run without Eclipse?

did you copy all the jar files? especially the jrcadapter.jar? please download the following sample and modify it accordingly:
[http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/f087d31f-3e11-2c10-2cba-fcb5855f79ef]

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I had the same problem when I installed Acrobat 9.1.2 ... others with Acrobat 5.0 received the "damaged" message trying to open the files. I found this was fixed by re-saving the file in Acrobat 9.1.2 using the "Document", "Reduce file size", "Make compatible with Acrobat 5.0 and Later", "Save". This works fine and the users with Acrobat 5.0 can open the file for editing/viewing.
This is tedious to do for every file printed.
I attempted to fix my problem ongoing by setting the Distiller settings that are supposed to be used by Acrobat. In Distiller V 9.1 "Settings", "Edit settings", "Compatability", picked "Acrobat 4.0 (PDF 1.3), "Save As". Distiller now displays "Compatibility: Acrobat 4.0 (PDF 1.3)".
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Database logon failed when opening report with parameter values in CrystalReportViewer

Hi,
I designed 2 crystal reports: report A contains parameter fields and report B did not contain any parameter
I can open both reports in development site using CrystalReportViewer control. When I open the reports in testing site,
I can open report B but can't open report A. It display error message "Database logon failed". When I set EnableDatabaseLogonPrompt
to true and try to open the report A again, it shows database connection data which was created on report.
In addition, it is strange that it displays error "Database logon failed" when I click an item in group tree panel of the report B. This indicates that it can load data from database
in testing site but it connect to development database when clicking items in group tree panel
All reports connect to database using Windows Authenication. It use dynamic database connection at runtime
How to ensure the report always connect database using login data dynamically at runtime?
Below is my code about database connection:
string strServerName = null;
string strDatabaseName = null;
ReportDocument rptDoc = new ReportDocument();
rptDoc.Load(strFilePath);
ConnectionInfo connInfo = new ConnectionInfo();
TableLogOnInfo logonInfo;
for (int i = 0; i < rptDoc.Database.Tables.Count; i++)
logonInfo = rptDoc.Database.Tables[i].LogOnInfo;
ReportHelper.GetReportConnection(ref strServerName, ref strDatabaseName, strSystemType);
logonInfo.ConnectionInfo.ServerName = strServerName;
logonInfo.ConnectionInfo.DatabaseName = strDatabaseName;
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rptDoc.Database.Tables[i].ApplyLogOnInfo(logonInfo);
rptDoc.Database.Tables[i].Location = rptDoc.Database.Tables[i].Location.Substring(0, rptDoc.Database.Tables[i].Location.Length - 2);
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Development environment:
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- Visual Studio Professional 2012
- .NET Framework 3.5
- DDL
CrystalDecisions.Shared (v 13.0.8.1216)
CrystalDecisions.Web (v 13.0.8.1216)
CrystalDecisions.CrystalReports.Engine (v 13.0.8.1216)
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- Provider: SQLOLEDB
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Tony

Hi Tonylck
Try to pass login info to crystal report dynamically as follows:
using System;
using System.Windows.Forms;
using CrystalDecisions.CrystalReports.Engine;
using CrystalDecisions.Shared;
namespace WindowsApplication1
public partial class Form1 : Form
public Form1()
InitializeComponent();
private void button1_Click(object sender, EventArgs e)
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TableLogOnInfos crtableLogoninfos = new TableLogOnInfos();
TableLogOnInfo crtableLogoninfo = new TableLogOnInfo();
ConnectionInfo crConnectionInfo = new ConnectionInfo();
Tables CrTables ;
cryRpt.Load("PUT CRYSTAL REPORT PATH HERE\CrystalReport1.rpt");
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crConnectionInfo.DatabaseName = "YOUR DATABASE NAME";
crConnectionInfo.UserID = "YOUR DATABASE USERNAME";
crConnectionInfo.Password = "YOUR DATABASE PASSWORD";
CrTables = cryRpt.Database.Tables ;
foreach (CrystalDecisions.CrystalReports.Engine.Table CrTable in CrTables)
crtableLogoninfo = CrTable.LogOnInfo;
crtableLogoninfo.ConnectionInfo = crConnectionInfo;
CrTable.ApplyLogOnInfo(crtableLogoninfo);
crystalReportViewer1.ReportSource = cryRpt;
crystalReportViewer1.Refresh();
Ref
http://csharp.net-informations.com/crystal-reports/csharp-crystal-reports-dynamic-login.htm
Mark as answer if you find it useful
Shridhar J Joshi Thanks a lot

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Hi ~~
As the topic, My customers using Acrobat Reader XI Can't open My Pdf file,
But, same file can be opened properly in Acrobat Reader X,
Acrobat Reader XI shows Error Message: Can't Capture Embeded Font
Is there any update of Acrobat Reader XI can fix this problem? pdf file sample: https://www.dropbox.com/s/68t63gz85ux3v5z/AAAAA.pdf

Hey jameswangtw,
Please ask your customer try downloading Asian Language Pack for Adobe Reader from the link given below:
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Regards,
Anubha

Fail to open report - Custom table prefix specified in the InfoStore error

The version is BOXI3
The open report method as
IInfoObject report = this.openManagedReportAsIInfoObject(reportName, parentFolderID, iStore, reportAppFactory);
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Exception :
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Forest

Hello Forest,
Please try using following code :
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Acrobat DC Std. free upgrade for recent Acrobat XI purchaser?

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Acrobat X Std. Fails to Open, reporting, "Acrobat failed to send DDE command"

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