Acrobat X will not convert JPG from a cell phone camera to pdf.

One our PMs took some photos with his camera phone and Acrobat doesn't do anything when you try to convert the jpg to pdf. If we try to combine in Acrobat, the process starts, the Combine box opens and shows the files, but when you click on combine files Adobe pops a message saying that Adobe has stopped working and closes the program, searches the Internet for a solution, and finds, NOTHING. Which incedentally is what the seach finds in this forum, NOTHING, even if you search for Adobe.
So I call customer service, and for the first time in years, I'm told that the maintenance we purchased only covers installation. Seriously? I am now convinced, as is my corporate IT department, that Adobe is overpriced and under serviced. Not to mention the push to eliminate the individual products and force us to purchase expensive suites. Really?! Did you already forget about Microsoft's legal woes for bundling software?
I will never again purchase nor recommend Adobe products.
If someone else is having this problem, good luck.

Hi David, and thank for responding. We have volume licenses for an enterprise version of Acrobat Pro X. (See email below.) It was for 2 years of maintenance and included upgrades. As for the photos, we copied them from the camera to the desktop. We can print them to Adobe and I can convert them to bmp and then convert them to pdf. However, I cannot convert the jpg to pdf directly. Adobe stops running and Windows closes the program. I can successfully convert other jpg photos though. This is the case on two different PCs. We run Windows 7x64. I don't know what is different with the jpg from the Samsung 350 Windows phones that causes this anomaly. Any ideas would be welcomed. Thanks!
Brian
From: Ali Emami [removed by moderator]
Sent: Thursday, September 24, 2009 11:30 AM
To: Brian Baldwin
Cc: Kitt Penn
Subject: RE: Adobe's Volume Licensing Program
Good morning Brian:
It was pleasure speaking with you. . Thanks for your valued request. I called Zones and I talked to Kitt Penn 253-205-3867 who will be happy to assist you with a price for:
39 seats 2 years Upgrade plan for Acrobat 9 Pro
Thanks and wish you a very happy day,
ALI
Ali Emami
Adobe Systems Incorporated
CLP Core Business Team-Western Region
1-800-846-2481 Ext 7425
[removed by moderator]
Brian Baldwin, PM
Project Coordinator
Schuff Steel - Phoenix, AZ
PL: 602 452-4420
Fax: 602 251-0325
[removed by moderator]
web: www.schuff.com

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