Acrobat XI breaks down printing for no apparent reason until restart.

Question

Hi Everyone,
I have a very weird situation in the office. One of our employees would have her computer stop printing from office and acrobat for no reason and then freeze both office and Acrobat until restart. Restart fixes the situation for a few hours but then it would happen again.
We are a document service business, so pdf (read, create, edit), Office Suite and printing are the bread of what we do and having downtime for 10-15 minutes twice a day is not really ideal.
The reason that led me to believe Acrobat is the culprit is because I have been combing through the Event Viewer Logs looking for something to help me diagnose the problem. I did not find anything specific enough to let me drill deeper but everytime this happen I would get a 1002 application hang error of the follwoing sort:
Log Name:      Application
Source:        Application Hang
Date:          3/2/2015 12:49:23 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
The program Acrobat.exe version 11.0.10.32 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1d28
Start Time: 01d051232b0ac4dd
Termination Time: 3
Application Path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Report Id: 9d6beece-bd16-11e4-9b18-3417ebc979c7
Things I have tried so far - repairing Office, repairing Acrobat, running several adobe tools to troubleshoot acrobat problems, disable protected view, re-installed printers.. My next step will be to wipe the OS although I would really love to not have to do that because of downtime and other considerations.
Please respond if you have ever experience such problem. We have about 30 workstations within the office, all with more or less the same software and hardware and this is the only one we have these annoying issues with.
Thank you

Answer 1

veseling47731589,
Some further observations ...
You say that this is happening only on one of a number of systems similarly configured? Is there any difference in how the printer drivers are configured? And difference in printer driver versions or settings?
Also, is this happening when printing to a specific printer, to any number of printers, etc.? Can you share what particular printer model(s) you are printing to, the PDL used (PCL, PostScript, etc.)?
Acrobat as well as other Adobe applications usually stress both video and printer drivers much more than other applications due the graphical complexity of what often needs to be rendered. In the case of PostScript printers, these applications “pass through” PostScript to the printer via the driver and spooler using special printer driver “escapes” designed by Microsoft and Adobe. If you have a custom PostScript driver or the Microsoft driver with vendor/printer model-specific plug-ins, there may be an issue there.
You obviously know your way around Windows if you have gotten to the point of knowing about the Spooler service and experimenting with restarting same.     I'll think about this one some more and see if I can guess at some other issues that might cause this. I guess the good and bad news is that this is only on one of  your systems.
        - Dov