Acrobat XI crashs on scan

Selecting ANY option from Create > PDF from Scanner or Tools > More Insert Options > Insert from Scanner results in instant crash "Adobe Acrobat has stopped working" in Win7. I even uninstalled it and installed the trial and it gives me the same error. I cannot scan anything.
I reinstalled the scanner driver and the problem still exists.
I made a crash dump, but it's over 150mb.

See if there is a newer (or older) twain driver for the scanner. Personally, I always scan in the software that came with the scanner and then import the results into Acrobat.

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Acrobat crashes when scanning

I downloaded the trial version of acrobat because I need to create a lot of documents for my teaching portfolio
But when I try to create a pdf from the scanner using File/create pdf/from scanner
the app crashes
I have not been able to get it to work properly no matter what I do. I can use the scanner with the HP app without any issues
My system is an hp Dv6t laptop running windows 7 home premium
Scanner is a HP Officejet 6500A Plus (USB or wireless acrobat still crashes)
Crash from event viewer is below. I can't tell which occurs first
Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
Faulting module name: sdc330Twain.ds_unloaded, version: 0.0.0.0, time stamp: 0x4f592513
Exception code: 0xc0000005
Fault offset: 0x0601546d
Faulting process id: 0x1460
Faulting application start time: 0x01cde16c23586bdd
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: sdc330Twain.ds
Report Id: 91752999-4d5f-11e2-8759-cc52af778c4a
Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc21
Faulting process id: 0x1460
Faulting application start time: 0x01cde16c23586bdd
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: 8fa29be3-4d5f-11e2-8759-cc52af778c4a
Any help is greatly appreciated

I cannot suggest a fix, but you should be able to scan from HPs software to a file format compatible with Acrobat. Personally, I like to recommend scanning to TIF and importing the TIF. You can set the resultion and everything you need to get the best scans. Some HP software allows direct scanning to pdf.

Acrobat 11.0.10 crashes after scanning.

I've been having an issue with adobe acrobat 11.0.10 crashing during scanning with a fujitsu fi-5120c scanner on a windows 7 computer. Using TWAIN driver. Has anyone else encountered an issue with crashing while scanning? If so please let me know what you did to resolve the issue.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Fault Module Name: Acrobat.dll
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e9795
Exception Code: c0000005
Exception Offset: 0017f889
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hey Zia,
Please check whether the scanner works fine with other applications or not.
On your Windows machine, please navigate to "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat" and move ACE.dll file to desktop.
Now, repair Adobe Acrobat from Control Panel and then try scanning PDF files.
If the issue still persists, then you might need to update your scanner drivers and then check.
Let me know if this helps.
Regards,
Anubha

Acrobat XI Pro crash on scan option

Acrobat XI Pro crash on scan option. Win7 os

I have just the forum for you
http://forums.adobe.com/community/acrobat/scanning_%26_ocr

Acrobat 9 crashes on OCR

I've been trying to convert a batch of large PDF files to PDF searchable files by using the OCR of Acrobat. In the middle of a batch, a large (1000+ page) document crashes acrobat. I have narrowed it down to this image:
http://img90.imageshack.us/img90/2418/badke2.png
59,520 bytes
When I convert it to PDF (File->Create PDF->From Single File) and then use Acrobat to "Document->OCR Text Recognize->Recognize Text using OCR", Acrobat always crashes.
Is this true for anyone else that could try it?
It kills my batch processing and is making this large conversion quite painful. Is there a way around it?

MacBook Pro (1997)
- Mac OS X 10.7.2
- 2.6GHz Core 2 Duo
- 4GB RAM
Acrobat 9 Pro
- version 9.4.6
Acrobat 9 Pro OCR always crashes when using ClearScan but not when using "Searchable Image" or "Searchable Image (Exact)." I scanned several journal pages at 300 dpi (color, grayscale, bitmap) in .tiff and .png as well as screen selecting text from a browser. The results were consistent across all variations.
The last time I used the Acrobat's OCR function was last Summer before upgrading from Snow Leopard to Lion. Under Snow Leopard, Acrobat did not crash during OCR (it did crash, just not while processing text for OCR). I did not attempt Acrobat OCR under Lion 10.7 or 10.7.1.
Repeatable test.
1. Open wikipedia "Crash (Computing)" page
http://en.wikipedia.org/wiki/Crash_(computing)
2. Enlarge text size, if desired.
I tried several text sizes from the default to much, much larger. Text size has no impact on the results.
3. Create a PDF
File >> Create PDF >> From Selection Capture
I selected the first paragraph:
A crash (or system crash) in computing is a condition where a computer or a program, either an application or part of the operating system, ceases to function properly, often exiting after encountering errors. Often the offending program may appear to freeze or hang until a crash reporting service documents details of the crash. If the program is a critical part of the operating system kernel, the entire computer may crash. This is different from a hang or freeze where the application or OS continues to run without obvious response to input.
4. OCR
Document >> OCR Text Recognition >> Recognize Text Using OCR
4.1 Searchable Image (Exact)
Primary OCR Language: English (US)
PDF Output Style: Searchable Image (Exact)
Downsample: None
Result: No crash — OCR successful
4.2 Searchable Image (tested for each downsample option)
Primary OCR Language: English (US)
PDF Output Style: Searchable Image
- Downsample: Lowest (600 dpi)
- Downsample: Low (300 dpi)
- Downsample: Medium (150 dpi)
- Downsample: High (72 dpi)
Result: No crash — OCR successful
4.3 ClearScan (tested for each downsample option)
Primary OCR Language: English (US)
PDF Output Style: ClearScan
- Downsample: Lowest (600 dpi)
- Downsample: Low (300 dpi)
- Downsample: Medium (150 dpi)
- Downsample: High (72 dpi)
Result: Crash — OCR not successful

Acrobat X crashes when accessing Officejet Pro 8600 Plus

Acrobat crashes every time - click create, PDF from scanner, next select one such as "custom scan" and bye-bye Acrobat (message is Acrobat has stopped working).
Just bought the 8600 all-in-one which is wireless in the network. Another computer, also running Acrobat X works just fine.
Environment:
Windows 7 Home Premium (64 bit)
Acrobat 9.5 and X (both crash)
Scanner software up-to-date
Acrobat software up-to-date
Have did the uninstall/reinstall of Acrobat and HP - no luck
Can scan via HP software and printer panel
Just does not work with Acrobat
Computer and Acrobat 9.5 was scanning just fine with HP 7200 - bought 8600, installed and troubles began. I uninstalled 9.5 and installed Acrobat X and it still crashes.
I am thinking there must be some conflict between the new and old printers (I uninstalled old - something left over?) but do not know where to look. Help!

Did you have any luck with fixing this issue? I am having the same issue with an HP Scanner and Acrobat X on my new computer running Windows 7.
The Windows Fax and Scan utility works. I got Acrobat to initiate the scan, but then it crashes everytime.

Acrobat 8 crashes

Acrobat 8 on Windows: Every time I open Acrobat it crashes. The error reads "C++ Runtime Error. This application has requested the Runtime to terminate it in an unusual way." I went online and found a Solution (rename Updater) but it didn't work. I called Adobe and they said they don't support 8. Does anyone have a solution?

thanks for your reply. i just tried it again and for example when i get the yellow start up window i try to create a pdf from my lexmark scanner (which works fine outside acrobat) acrobat scan window appears and it freezes ... acrobat closes automatically and i am left with .... do i want to report the error ...... yes .... and .....
"Problem caused by Adobe Reader. This problem was caused by Adobe Reader. This program was created by Adobe Systems Inc.. Adobe Systems Inc. does not currently have a solution for the problem that you reported."
I uninstalled the acrobat reader some days ago to try to fix the problem as i don't need the reader anymore so i don't have the reader on my pc
many thanks for your help

Combining PDF Form causes fields to disappar, Acrobat to crash when trying to edit combined PDF

I have a 10 page PDF form that I can edit normally. I combine it using the Combine Files wizard. The resulting PDF has several fields disappear upon saving, and causes Acrobat to crash every time if I try to edit the form. I can combine the original PDF form with no other document, and the error still occurs. I have several similarly named fields, such as Name#1 and Name#2, and it seems that all those fields disappear after going through the Combine Files process. I can open the resulting PDF, and fill in the remaining fields, but attempting to edit the form causes Acrobat to crash each and every time.
I have used this process before, with no problems, but it fails every time on this form.
This is the error in the Event Viewer: Faulting application Acrobat.exe, version 10.0.0.396, time stamp 0x4cc5ebc0, faulting module AcroForm.api, version 10.0.0.396, time stamp 0x4cc5f5cc, exception code 0xc0000005, fault offset 0x0012d905
This is using Acrobat X Standard and Pro on XP Pro and Vista.
If I open the original PDF, and insert a new PDF as new pages, that works fine.
I updated Acrobat to the latest patch, problem remains. I don't know how to resolve this.

Did a little more testing and this is what I found. If I use the "Insert from file" feature to combine a cover sheet plus 3 AcroForms (inserting each file one by one), eveyrthing appears to work. However, if I use the "Combine via Acrobat" feature I run into the issue of fields disappearing once combined.
I shoudl also add that perhaps the issue had something to do with the fact that I initally produced the cover page pdf via Photoshop "save as PDF". Perhaps that contirbutted to the structure issue despite it being a PDF...maybe under the hood things are structured differently. Who knows.
Just FYI for others: What appears to be working is using the "Insert from file" option vs "Combing via Acrobat". Also, if you are including a non-AcroForm PDF, be sure it a traditional vs. saving as a PDF from Photoshop.
Alot of this may be a fluke, but it seems to fix my issue - for now.

Since having installed Yosemite my adobe acrobat X crashs as soon as I want to open a file, can anyone help on this issue?

Since having installed Yosemite my adobe acrobat X crashs as soon as I want to open a file, can anyone help on this issue?

Please try the steps below and let me know if it worked for you
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards,
Rave

When I compare 2 documents Acrobat 9 crashes

When I compare 2 documents the progress bar will come up and will not disappear. Eventually the following error will appear
Acrobat.exe - application error
The instruction at "0x0000195a" referenced memory at "0x0000195a". The memory could not be "written".
The above error also comes up if I click on the Progress bar for Document Compare.
Acrobat then crashes. We are running Acrobat Pro 9.5, and have this happening on multiple machines
Thanks

Hi, I have had a similar problem in Acrobat 10.1.9.22 for *specific files*, and talking to the Adobe tech support, they were also able to reproduce the crash with Acrobat 11 with these files, so it sounds like this bug is definitively not fixed yet.
The bug:
- When comparing 2 documents (View | Compare documents...), after some progress, Acrobat crashes (on my Windows 7 machine, it says "the application stopped working", the exception reported for me is c0000005 which is according to Google a memory access violation code). This will happen only on some *specific* .pdf documents (though it will be systematic for these). I am able to compare other .pdf documents fine without any issue.
** Current workaround** (thanks to tech support about this): You basically 'clean up' these bad .pdf documents by converting them to postscript and then back to pdf:
Instructions for Acrobat X:
For each document, do:
1) File | Save as | More options | PostScript
2) Then (in Windows at least), right click on the .ps file and choose "Convert to Adobe PDF" to convert it back to .pdf.
Now the convert the two documents should work fine with these 'refreshed' documents (hopefully).

Adobe Acrobat Pro crash

I have an iMac OSX (version 10.9.2). Adobe Acrobat Pro crashes every time I try to use the "find" function. Anyone else have this issue?

I was having this issue too. After a bit of a search I found an official response from Adobe with a patch you can install until the next update.
http://helpx.adobe.com/acrobat/kb/product-crash-search-mac.html
I've just installed the patch and done a quick test, everything seems to be working fine now...

Acrobat 9 Pro Optimize Scanned Documents problems

Acrobat 9 Pro Optimize Scanned Documents only seems to affect the first page of the document when I try to remove the gray background that is an artifact of the scanning which I didn't do.

But that's just plain stupid! I don't want 20 windows open when I drag 20 files into Acrobat for printing. I just want one.
I wonder why they have done it like this.
There are a lot of things missing from Acrobat 7 that I wish they hadn't removed. I thought upgrades was supposed to make a program better, not worse! Now I have to find work-arounds for a lot of things that was easy before and now doesn't work at all or works but takes a lot of time to do.

Strange problem with Adobe Acrobat X (crash without a trace)

Hi,
I have a strange problem with Adobe Acrobat. It happens totally randomly, it leaves no signs in system logs.
What is happening: during my work Adobe Acrobat sudennly crashes. After a crash I cannot run it again - system seems to do something for a second, but then nothing happends. When i look into taks manager - there are no processes of Acrobat.exe. It just doesn't want to run. What I need to do is to reinstall whole Adobe Acrobat - which requires restart.
I've already tried to restart system after crash, it doesn't help - reinstall is required.
Sometimes everyting is fine for a 3 months, sometimes crash happens a week after the previous one. It also happens in very different situations (somtimes while opening a file, sometimes when doing something simple, sometimes in more complex tasks).
Has anyone encountered a similar problem?
Acrobat version: 10.1.1
System info: Windows 7 64 bit

Hi Kelvin,
Please let me know what OS version you are using.
The error also shows OS requirements not met.
Futher please try the steps below :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Also see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs
Regards,
Rave

Acrobat X Crashes Reduce Size PDF

Acrobat 10.1.1
MacOS 10.6.8
When I try to reduce the PDF file size of my book, Acrobat always crashes—regardless of which compatible version I choose.
I have the crash log report, but don't see a way of including an attachment on this forum.

It seems to happen only with this file using the default settings in distiller provided by lulu.com.

Acrobat X crashes when trying to play multimedia

acrobat X crashes when trying to play multimedia (MP3) file in existing PDF, that plays on other systems. (new install on Windows 7 64 bit)

acrobat X crashes when trying to play multimedia (MP3) file in existing PDF, that plays on other systems. (new install on Windows 7 64 bit)

Acrobat XI crashs on scan

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