Acrobat XI - Create Form, from scratch or template greyed out

Morning All
I have a user that has just had Acrobat XI installed and he has gone to make a form but the "From Scratch or Template" option in the Create Form window is greyed out and unavailable. He can only pick "From existing document". Does anyone know why this is and how to fix it?
He is running Windows 7 64 bit.
Thanks

The forms central app can be used to design and layout simple forms, either from scratch or by using one of the many templates that are available, and then convert them to PDF forms. The layout options are rather limited compared to the freedom you have with forms created in Acrobat, but sometimes that's just what's needed. I think the biggest benefit to using FormsCentral is not related to the form designer but rather the server that securely collects and stores the submitted forms data. A form created in Acrobat can take advantage of this just like a form created with the FormsCentral app. Note that a form created in the FormsCentral app can be either a web form (HTML) or converted to a PDF form. Each has its limitations and benefits, so which one you choose depends on what's needed. So to summarize, there are three types of forms you can create with Acrobat 11:
1. A PDF form (Acroform) created entirely in Acrobat, starting from a source document that's been converted to PDF. Form fields are added in Acrobat and they can be configured/programmed to achieve the desired behavior. Can be used with the FormsCentral service or any number of other ways (submit to form data or entire PDF to web server, email, standalone, etc.)
2. A PDF form created in the FormsCentral app. Can be used with the FormsCentral service to collect submitted form data or by itself, usually via email.
3. A web form (HTML) create in the FormsCentral app to be used with the FormsCentral service.

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null

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Acrobat XI - Create Form, from scratch or template greyed out

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