Acrobat XI deployment with AAMEE

Hi folks,
AAMEE doesn't recognize the Acrobat XI installer as a valid installer file. I've got a serial specific to Acrobat XI and our company has a VLA for Acrobat; any idea on when/if AAMEE is going to be updated to get it to work with the Acrobat XI installer, or if there's another way to create a pre-serialized package of Acrobat XI?
Thanks,
Sohail

Generally AAMEE doesnt support standalone Acrobat installer packaging or deployment. Acrobat can be packaged and deployed using AAMEE only if it is part of some suite (Master collection, DesignWeb Premium etc..). Since Acrobat installer is exe/msi (on win) or pkg (on mac) so that can be deployed without packaging with AAMEE.
If you are trying to package latest release of Adobe Technical Suite (containing Acrobat 11), then that suite is not supported by AAMEE 3.1. That will be supported in AAMEE 4.0.
thanks,
Rahul | [email protected]

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Acrobat 9 Deployment with AD / GPO

I'm having some issues deploying Acrobat 9 with Active Directory Group Policy.
The administrative installation point works just fine, the issue I have is with applying the transformation / MST during the installation.
If I great a group policy, and don't specify any modification files, the install completes without error on the workstation.
Obviously, I'd like to use the modifications to enter the product key, etc.
The MST file I'm using was generated using the Customization Wizard 9.
The Application Event Log generates these errors every time the PC is started and the installation is started over.
EVENT ID: 1040
Beginning a Windows Installer transaction: {ac76ba86-1033-0000-7760-000000000004}. Client Process Id: 1120.
EVENT ID: 1013
Product: Adobe Acrobat 9 Pro -- 1118################ error.
EVENT ID: 102
The install of application Adobe Acrobat 9 Professional from policy Install - Adobe Acrobat 9 Professional failed. The error was : Fatal error during installation.
It's obviously reading the MST file since it's showing the product key in the second error, which is specified in the MST file.
Again, I can perform the automatic installation without error if I don't apply the MST file.

Installation won't be silent if you use MSIEXEC /I C:\A9\AcroPro.msi TRANSFORMS="C:\A9\AcroPro.mst" command even if you have specified the silent option while creating the mst file using the customizations wizard.
The reason is that most of the customizations you do using the customization wizard are saved in the mst file but few (like whether installation would be silent or progress bar or interactive) are stored in the setup.ini file. If you open the setup.ini file then you can see something like "CmdLine= /sAll" . This is the information which tells installer to run silently.
since you are running installer directly from commandline using the msi file so in your case setup.ini is not being read and hence installation is not silent.
NOTE: When setup.exe is run only then setup.ini is read and installation progresses. In case of AIPs there is no setup.exe, so you can not read setup.ini file.
If you want to silently install from an AIP then use /qn switch in the command line. For example-
MSIEXEC /I C:\A9\AcroPro.msi TRANSFORMS="C:\A9\AcroPro.mst" /qn
Now coming on to your original problem which is the actual issue - (When you are using the mst file along with an AIP, why the installation is failing when deploying via GPO !! )
Loking at the error posted by you in the first post it sems that the serial number is not correct.
EVENT ID: 1013
Product: Adobe Acrobat 9 Pro -- 1118################ error.
Try these steps-
1.In your original AcroPro CD there must be a file named "abcpy.ini".
2.Copy this file inside the AIP (C:\A9)
3.Open this file and populate the ISX_SerialNumber field with your product serial number. Example- ISX_SERIALNUMBER=1234-xxxx-xxxx-xxxx-xxxx-xxxx (This file might have read only permissions so right click and uncheck 'readonly' box if required )
Save the file
5. Now do what you do usually do for deploying any AIP via GPO.
(These steps would ensure that now serial number is picked from abcpy.ini file rather than the mst file)
Do post your results after running the above test.

Why is Acrobat not installing with deployment package?

I have created windows 64 bit packages with AAMEE from the CS6 Design and web premium suite. From the full suite to Photoshop. Acrobat, to Acrobat stand alone. Each time Acrobat does not install. What am I doing wrong?

Hi,
When Acrobat is present in your AAMEE created packages, you first need to run the Exception deployer tool in pre mode, then deploy the main package and then run the Exception deployer tool again in post mode to deploy the remaining exceptions. Please read the documentation of exception deployer present in AAMEE deployment guide posted at http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
If you are using AAMEE 3.1, the Exeption deployer application is present inside the exceptions folder of your AAMEE created packages.
Let us know if you face any issues.
Thanks,
Saransh Katariya | Adobe Systems | [email protected]

Created CS5.5 Installer (with AAMEE) wont install Adobe Acrobat X

Hi,
since two days I am "fighting" with the new Design Std CS5.5.
I downloaded it from our Adobe licensing portal and unpacked the zip-File.
Like the CS5.0 before I used AAMEE to create a silent installation. But whatever I do there, it wont install the Adobe Acrobat X. I can see it in AAMEE while creating, and when it is finished it also shows the symbol there, and that everything is fine.
I tried without updates, and I even tried a 32-bit installer - but with that, it installs the Suite and after 20 minutes (or so) of installation, everything is removed again.
I really dont know whats going on, since all other adobe products were always working fine with AAMEE. I even upgraded to the newest version, but nothing helps.
Any ideas here?
Nina

When you package from AAMEE then there are twop folder craeted ,
1) Builds
2) Extension
Builds folder have the MSI file to install teh suite however the acobat is not included in it , the acrobat MSI for installation is included in the extensions folder.
Now , once you have the MSI for acrobat , tere is a specific command to run the Acrobat installation , it is not the same as of the Suite,
The command is present in the text info file in the extensions folder , the last few lines will be the command . you need to replace acropro.msi in teh command with the location of the MSI actually present.
Are following the same method to install Acrobat i.e running the command seperatly?
For details you can refer to :- http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/Ad obeApplicationManagerEnterpriseEditionDeploymentGuide_v2_1.pdf

Adobe CS6 randomly asks for reactivation (Deployed using AAMEE 3.1)

Hi All
We've deployed Adobe CS6 Design and Web Premium using AAMEE 3.1 to about 500 workstation across our school campus. However, we're having a really weird issue where either the licensing screen will randomly pop up asking for reactivation (7 days) or the program requested will just fail to run. If I try to reactivate using the wizard onscreen it says I don't have a valid internet connection. This causes a lot of frustration for our users (and me!!)
The only work around I found to it is to re-serialize using a serialization package made with AAMEE. I'm considering adding it to a start-up script to re-serialize every PC when they are booted up each day but it it seems ridiculous to need to do this. I thought AAMEE removed all activation checks and prompts, this doesn't seem to be the case here??
I've had a look around the forums and while there are similar issues I haven't found a resolution to this, any help/suggestions would be much appreciated!

Hi,
you should be able to package product and their updates via AAMEE 3.1. if some package doesnt contain updates, you can also modify the package using AAMEE and add updates to it.
please share PDApp.log and installer log file generate on client machine. For details of location please refer to page 112-113 in Enterprise deployment guide.
please send across these logs to email id: [email protected]
thanks,
Rahul | [email protected]

Remote Update Manager with AAMEE 2.1 deployments.

Hi,
I've noticed the AAMEE 3.1 Beta has some new options that integrate with Remote Update Manager and CS6 installation packages, that allows you disable updates, but still run them with Remote Update Manager. If I've deployed and Adobe CS5.5 package built with AAMEE 2.1, with the ability to install updates disabled, will I still be able to use Remote Update Manager to install updates to those deployments? Or will I need to continue to deploy them manually? If I want to deploy CS5.5 and use Remote Update Manager for updates, what settings should I be using in AAMEE 2.1 when I build my packages?
Thanks,
~Ted

Hi Ted,
RUM can also be used with CS5 & CS5.5 and by the sounds of it would fit in with your current configuration very well. If user's are non admins or you do not want each client pulling in there updates automatically then we would suggest turning off client updates in AAMEE and then using RUM.
Have you looked at setting up AUSST in your environment ? it is great to use in conjunction with RUM but you can of course just use RUM if you prefer.
Cheers
Karl
CS Enterprise Systems Engineer

How can I deploy my AAMEE without Apple Remote Desktop?

Hi everyone,
I created a build for Adobe CS6 Production Premium for Mac with the serial number embedded, along with the current updates. All is well with that; however, this is the issue that I am having:
I have tried to test the build on a local machine (the computer I created the build on) and was able to install the package with no issues; however, when I try to deploy build onto a networked machine, it doesn't work.
I have read through the AAMEE Reference Guide and have read (if I am not mistaken) that for CS6, you can only deploy an AAMEE build through Apple Remote Desktop onto multiple machines. I have also read that you would need Apple Remote Desktop on all of the machines you want the build to deploy on.
If that is case, if I have read the guide correctly, what is the point of deploying the build through a network if you have to still install ARD onto all the machines you want the software one? How can you get around this to be able to deploy your AAMEE successfully onto a network on machines?
When I tried it last night on one network Mac with ARD, I received the error message for "Validating packages...". I'm not sure what that means because the build works perfectly on local machine.
Any ideas would help as far as deploying the build on a network without using ARD, or really, just a simpler alternative that works?
PLEASE HELP.
Thanks.

Hi,
You can deploy package using any of these tools - ARD, SSH, Casper suite, Absolute manage, Land desk..and may be more but we have only tried these.
We have mentioned ARD as an example, but other standard tools can be very well used for deploying package. and there is no need to have ARD installed on all machines where you want to deploy the package, but only on admin machine.
can you please let me know - which client OS are you trying to deploy the package and whether the client machine is logged or logged in? please forward install.log if you are facing the error.
thanks,
Rahul | [email protected]

Acrobat 9 deployment question: error initializing interpreter

I've tried deploying Acrobat 9 silently at (3) client sites with the same result. In all cases the installation finishes with this error message:
Error initializing interpreter: Fatal error
Further patches from this point on will fail to patch the Distiller component, though a repair seems to fix it. Here are the things I have tried to far to no avail. Does anyone have any ideas?
Deploying with the following command-line options:
msiexec.exe /i path\to\AcroStan.msi TRANSFORMS=path\to\AcroStan.mst /QB-
msiexec.exe /i path\to\AcroStan.msi TRANSFORMS=path\to\AcroStan.mst /QB!
msiexec.exe /i path\to\AcroStan.msi TRANSFORMS=path\to\AcroStan.mst /QR
msiexec.exe /i path\to\AcroStan.msi TRANSFORMS=path\to\AcroStan.mst /QN
I have tried this while deploying the following versions:
Acrobat Professional 9.0
Acrobat Professional 9.1
Acrobat Professional 9.2
Acrobat Standard 9.0
Acrobat Standard 9.3.1
I have tried creating an administrative install point as outlined in the deployment guide, but the result is the same.
I have tried installing manually as a domain administrator and with our software distribution tools.
I am out of ideas.

Acrobat is deployed by SCCM => error message
Manual installation works => No error message
it seems that the problem comes from SCCM

Can't create a silent install package for Captivate 7 with AAMEE

I'm trying to create a silent install package for Captivate 7. It doesn't appear that this works with AAMEE. Has anyone been able to do this? If it won't be possible with AAMEE, is there a way to do it with cmd line switches?

Hi,
You would need to use Adobe Creative Cloud Packager to create a deployment package and deploy Captivate 7 as AAMEE does not supports Captivate 7.
Please refer the documentation available at - http://helpx.adobe.com/creative-cloud/packager.html
Hope this helps.
Regards,
Sharad
P.S - Creative Cloud Packager would be deployed under your Adobe LWS account. In case you do not have it available in LWS, then please P.M me your email address and I will get that processed.
Regards,
Sharad

I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.

I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.

Rave,
I have the same problem. It says trial is expired, so I select the "sign in now" button. After sign in, it comes up with a place to enter a serial number. The only two other options are "back" and "next".
-Radfuehrer

Java DC not deployed with WebDynPro DC

Hi,
I've been testing the DC functionality and I'm trying to create the following:
1) WebDynPro DC (DCA)
2) Java DC (DCB)
DCB has code for reading data from a database table (three classes, one is set as a public part). This code is functioning ok in another WebDynpro project where I've used it as an external jar file located in the lib directory and added to classpath.
DCA has a small table in the view that I'm filling (or trying to) with data from the database.
DCB has one java class as a Public Part. DCA has this PP defined in the Used DC's (DC Metadata --> DC definition --> Used DC's). I can see the DCB code fine from the DCA's view (I can use the methods from the class).
I see no code errors and everything compiles ok. I've built the DCA and DCB separately (Development Component --> Build) before doing the project build and deployment.
When I deploy, I'm getting java.lang.NoClassDefFoundError for the DCB class (User.class) when the program starts. So it seems that the DCB is not deployed with the DCA. I've tried to look at the properties and java classpath but nothing I've done has helped.
Purpose is set to compilation, and there is a
<at-build-time/>
tag in the .dcdef file.
Deployment of normal (no DC) Webdynpro projects works fine and the jars in the lib directory are deployed to the server OK.
Seems like I've tried everything but have found no solution yet. Refreshed every part, re-created everything, re-built, re-deployed etc...
Shortly: how to get DCB to deploy ?
Any help is appreciated here
Kind Regards,
Jari Pakarinen

Hi,
What is the Java DC for then ? If it cannot be used as a part of another DC (deployable unit) then how should it be used ? What is the use if it does not end up at the server with Webdynpro code ?
The scenario I'm looking for is to include Java classes in a Webdynpro project as a part of the project (not jars done somewhere else, I can do that already) deployed to the server with the Webdynpro.
Thank you for your help, I'm not blaming you or anything
Regards,
Jari

Creative Suite 5.5 on Windows 7. Installation problem of Acrobat X Pro with error code 6

I can install all other programs in this Suite including photoshop and AI ..in design...etc
But installation failed for Acrobat X pro with the following message even I tried turning off my Anti-Virus or restarted my machine to use Safe mode ....
the following is the error message:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW025, DW050 ... WARNING: DW024, DW025 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 11 error(s), 5 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS5.1 Core_x64
          This parent relationship is not satisfied, because this payload is not present in this session.
ERROR: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
          Family: InDesign
          ProductName: Adobe InDesign CS5.5 Icon Handler x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
WARNING: DW025: The payload with AdobeCode: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe Player for Embedding x64 3.1
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: Shared Technology
          ProductName: Photoshop Camera Raw (64 bit)
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobeCMaps x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe Linguistics CS5 x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobePDFL x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobeTypeSupport x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

my window 7 is English version, which is the same as this design Suite. I can install other programs like Photoshop which is included in this Suite, but I just can't install Acrobat X Pro...so I think it's not language problem... anything else could possibly cause this? thanks!!

I have an installation CD Adobe Acrobat 9 Pro with teh Serial No/key. Now I bought a tablet that has now CD drive. So I tried to download the Acrobat 9 Pro from the Adobe hoempage, but failed. I can only find the link to something like an extended version

I have an installation CD Adobe Acrobat 9 Pro with teh Serial No/key. Now I bought a tablet that has now CD drive. So I tried to download the Acrobat 9 Pro from the Adobe hoempage, but failed. I can only find the link to something like an extended version. So how do I have to proceed , where can I find the proper link. My system has W 8.1 32 Bit.

Try the download below...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

Cannot open digitally signed PDF's with Acrobat but can with Reader.

My users have PDF files that have been digitally signed by other users.
When opening these files with Adobe Acrobat Pro, it crashes the application.- a generic referenced memory error on some systems, a DDE server error on others, or a font capture error on others - not sure why the discrepancy there.
The files can be opened with Adobe Reader with no error.
We are at Acrobat 9.4.5 and Reader 9.4.5
I have uninstalled and reinstalled Acrobat Pro 9 and verified the same result with Pro 9.0 so it isn't the version or an update.
I have verified this on multiple machines. - I have even installed both pro and reader on one machine and verified that I could open the PDF file with Reader but not Acrobat Pro.
We can open other PDF files with no problem.
I have tried disabling as much of the security options as possible but still get the same result.
If I clear the PDF file fields (including the signatures) in Adobe Reader then it can be opened in Adobe Acrobat Pro.
Does Acrobat Pro authenticate the digital signatures differently than Adobe Reader?
Thank you in advance for your time.

Hi J.O.S.,
Regarding your question "Does Acrobat Pro authenticate the digital signatures differently than Adobe Reader" the short answer is no.
However, there are other things that Acrobat can do with a file that Reader cannot, so there could be an operation that Acrobat is trying to execute (other than signature validation) which is causing the crash. You don't see it in Reader because Reader doesn't know how to do whatever the offending operation is.
That said, can you send me the file that is crashing Acrobat to [email protected] and I'll see if I can figure out what is amiss.
Thanks,
Steve

Acrobat Pro 9 with comments crashes

I'm having problems with consistant crashes from acrobat files marked with comments. They are PDF files that have been sent to several users and commented on.
Crashes when InDesign CS4 (6.0.2) is open and go back and forth between InDesign and Acrobat Pro 9 (9.1.2). Got a sense that it is related to the comments list or markings on the page. Below is error note from MacOS auto form (OSX 10.5.7):
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c6eb986b
Crashed Thread: 0
Any thoughts or processes I should try?
Thanks.

thanks for the push to getting a cache cleaner -- tried and will see if it keeps the problem in hand.
d.

Acrobat XI deployment with AAMEE

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