Acrobat XI Distiller has stopped working
Version 11.0.09 acrobat XI
Version 11.0.929 distiller
Windows Server 2008 R2 terminal server.
My users print to pdf from any application and distiller fails with an app crash of Event ID 1000 and 1005. I run repairs of the installation and it resolves the issue for a few days. On average 8 users on the terminal server.
Any ideas.
Bill, As far as the Terminal Server side of licensing, see the following which speaks to the hosted server license. http://www.adobe.com/products/eulas/pdfs/Citrix_Policy_AX_AXI_11-12-2012.pdf
I purchase through the TLP program for our licenses.
I have seen similar issues on different forums and it has shown itself in more than just server settings. No answer ever seems to show.
Problem Event Name: InPageError
Error Status Code: c000020c
Faulting Media Type: 00000000
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Similar Messages
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Acrobat Distiller has stopped working (not 30 day issue)
I've been running CS6 on my Windows 7, 64 bit machine since at least October. I had the 30 day issue at the 30 day mark, but resolved it and it's worked flawlessly for months after that. Now, I get an error message that says Acrobat Distiller has stopped working. My only option is to close that window. Acrobat continues to work to read, edit and save an already created PDFs. Here are where I experience errors.
I can create a new PDF within Acrobat. If I click "Create PDF" then choose a Word Doc, it gives me at least two times the error message that Acrobat Distiller has stopped working. If I keep closing that message, eventually the pdf will have been created and will be in the Acrobat window and the file will be saved.
I can't print to PDF at all. When I try from within Acrobat, I see a little window that says it's checking fonts, then the Distiller stopped working error message. When I try printing to pdf from other programs (have tried Word, Firefox), crashes. It could be a one page document with just text, or something with pictures - no go. I just tested it again - now Acrobat is not responding. I can't end the Acrobat process - have tried closing the window, and saying end process, tried ending Acrobat from within task manager, tried ending the acrobat and acrotray processes - multiple times in Task Manager and Acrobat won't close.
I don't know how to fix this. I've checked to make sure Acrobat was updated; I've updated my Windows; I've reinstalled Acrobat. Nothing fixes it.
When I run Acrobat Distiller, it freezes seemingly in the midst of checking fonts. Here is the text of the problem details section of the error message I get:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any advice?
RoxyI think I may have fixed my problem... I am no longer seeing the Distiller stopped working pop up and I am now able to print to PDF
Win 7 Ultimate 64 bit
My Fonts and program are all installed on the same drive thus preventing me from gaining access to Distiller to change the settings. Windows would not let me make any changes to the Default Font folder.
This is what I did...
Not knowing which font(s) where causing the problem, I moved all but protected fonts (automatically labelled) from the Window's Font folder and placed them in a temporary folder.
I restarted Distiller DC and great news...the program did not crash and I was able to change the settings to temporarily not include the Windows Fonts .No more pop ups and I can now print to PDF!
What I am going to do..
Through the process of elimination, I will gradually restore the fonts I removed from from the Window's folder to find the culprits(s)
Once I am satisfied that the problem Font(s) are found and no longer included in the Window's Font folder, I will change the settings in Distiller back (permanently) to include the Window's Font folder.
In closing, and because so many others are having the same issues, I really do think it would be prudent for Adobe to make the necessary adjustments to their program(s) to prevent this kind of issue.
Thanks
Kathy -
Acrobat Distiller has stopped working
I see this has been posted a couple of times but the issue has not been resolved.
I am running FrameMaker 12, Distiller XI, on Windows 7.
I'm trying to File > Save as PDF and I get the error-- Acrobat Distiller has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
The only option is to click close. This error appear 3 times before it really stops.
I have investigated this issue to a particular font issue. Although, I do not know how to correct it.
In the Distiller, Settings > Edit Adobe PDF settings , I have selected the folder for Fonts, unchecked Embed all fonts, added my font to the Always Embed list, saved my settings and then used those settings to try the same process again, with the same result.
The font that I want to embed is a free font, so there should not be any license issue with it.This will not be Distiller Server, I suggest the regular Acrobat Creation forum. Nobody comes to this forum because Distiller Server stopped years ago.
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FM 8: Acrobat Distiller has stopped working
I've recently upgraded to FM 8 and am trying to print a .book that I printed successfully many times in FM 7.
I am doing a Print Book... command. When I get to a certain .fm file, I receive the message "Acrobat Distiller has stopped working." I click OK and in a few seconds, the system informs me that my .pdf was created successfully...except, it doesn't exist. (When I try to do a "Save as PDF," a .tps file is generated that is very large, but no .pdf.)
The only difference between the problematic file and the others is that it is in a different folder than the previous files. I've even tried re-creating the file from scratch.
At this point, I'm not even sure what to check to try to diagnose the problem. I am running FM 8 (p 277) on Windows Vista Business SP1. Do I need to update Distiller somehow? How can I check the Distiller version? What folder would contain a detailed log of the print attempt? (I've printed other .book files that came over from FM7 without incident.)
Thanks for any suggestions.Van, can you tell me how to find and delete extra distiller apps?
Brian -
"Distiller has stopped working" when working with font managers
Don't know if this is the right forum to be posting, but there isn't a Distiller forum. I did see a post with my EXACT problem mentioned on the Distiller Server forum, to which someone disdainfully responded that the Acrobat area is where to post.
So... I've got a Vista machine, running CS3 fairly flawlessly. I get the message "distiller has stopped working" whenever browsing fonts in Font Navigator (which came with Corel X3). I thought this was unique to Font Nav, until I tried Suitcase and Font Agent Pro as other font management options. Same error message.
Firstly, I'm not clear on why distiller is running in the first place, and secondly, why messing with fonts is causing the conflict. I did find another discussion that pointed me to an update to solve the problem, but it didn't work.
Ideas?>why distiller is running in the first place
I don't know about Vista, but in XP you use the MSCONFIG program to see what is in the startup process -
How do I fix: "Adobe acrobat 9.5 has stopped working"
Whenever I try to open a file using Adobe Acrobat 9.5, I get the message: "Adobe acrobat 9.5 has stopped working" "A problem caused the program to stop working correctly. Please close the program". Acrobat reader 9.5 appears to work fine. I am also having problems when opening PDF files from the internet using Internet Explorer. If I try to open a PDF file with Internet Explorer I get and error message Box which says: "Microsoft Visual C++ Runtime Library - Runtimr Error! - Program: C:\Program Files\Internet Explorer\iexplore.exe - R6034 - An application has made an attempt to load the C runtime library incorrectly. - Please contact the application's support team for more information." Then when I click OK, I get the following in IE: "Interner Explorer has closed this web page to help protect your computer - A malfaunction or malicious add-on has cause Internet Explorer to close this webpage. - More Information - Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on. Other things you can do: Go online to learn about the Data Execution Prevention (DEP) security feature". I am running Windows 7 Pro version 6.1 (Build 7601, Service pack 1) and Internet Explorer 8 version8.0.7601.17514 and Adobe Acrobat 9.5 Standard. I would give you the version but I can't keep the program open long enough to check that. Please HELP I need Acrobat working on this computer.
Reader is not Acrobat, but I got the gist. To try to resolve the issue, open Acrobat and go to Help>Repair. Hopefully that will fix the problem.
The C++ library sometimes gets messed up and has to be reloaded. That would have to be done by way of MS.
After the repair, I would strongly recommend going back to Help>Check for Updates and install updates in order. Since you did not mention updates, I suspect you are running 9.0.0. Also, you did not mention your OS level as 32 or 64-bit. If it is a 64-bit system, you need to run the updates for AA9 to work properly. -
Adobe Acrobat 9.0 has stopped working (after Start Form Wizard)
Downloaded Trial for Adobe Acrobat 9.0
Tried reinstalling
Latest windows 7 patches
Adobe Acrobat 9.0 has stopped working
(after Start Form Wizard)
Windows can check online for a solution to the problem
details"
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 9.0.0.332
Application Timestamp: 4850eb76
Fault Module Name: MakeAccessible.api
Fault Module Version: 9.0.0.332
Fault Module Timestamp: 4850e54e
Exception Code: c0000005
Exception Offset: 000e1059
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
===============================
===============================
SYSTEM INFORMATION
=========================
System Parameters
Available Physical Memory: 1429660 KB
Available Virtual Memory: 1912212 KB
BIOS Version: DELL - 42302e31
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 8.00.7600.16385 (win7_rtm.090713-1255)
Creation Date: 2009/07/13
Creation Time: 4:43:32 PM
Default Mail: Microsoft Office Outlook
mapi32.dll
Version: 1.0.2536.0 (win7_rtm.090713-1255)
Graphics Card: Intel(R) G33/G31 Express Chipset Family
Version: 8.14.10.1930
Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:25:18 AM
Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
Version: 9.3.2.163
Creation Date: 2010/04/03
Creation Time: 10:57:52 PM
Locale: English (United States)
Monitor:
Name: Intel(R) G33/G31 Express Chipset Family
Resolution: 1024 x 768 x 75
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7600
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2493 Mhz
System Name: DELLINSPIRON
Temporary Directory: C:\Users\alan\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: alan
Windows Directory: C:\Windows
Installed Plugins
=================
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:59:50 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:05:18 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\PPKLite.api
Version: 9.0.0.0
Creation Date: 2008/06/12
Creation Time: 2:08:24 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\SendMail.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:17:10 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:00:30 AMTo go along with Michael's suggestion, something like AA9.2 is needed for X64 systems I think. Also, be careful. Acrobat is not licensed for use on a server. Using it as a user is fine, but not as a server application. Read the license carefully.
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Adobe Acrobat 9.0 has stopped working
I have just downloaded and installed adobe acrobat 9.0 on a Windows Server 2008. Installl process went find. When starting the program it eventually wil give me the error "Adobe Acrobat 9.0 has stopped working". I get an option to find a solution on the net or shut down. This is a 64 bit system.
To go along with Michael's suggestion, something like AA9.2 is needed for X64 systems I think. Also, be careful. Acrobat is not licensed for use on a server. Using it as a user is fine, but not as a server application. Read the license carefully.
-
Licensing for Acrobat 9 Pro has stopped working win 7
Mike, in January of 2013 had a question not answered.
mike7s Jan 24, 2013 10:25 PM
This question is Not Answered.
Subject: (147:6) Acrobat 9 Pro on Windows 7
He explored all of the four "solutions" offered at Error "Licensing has stopped working" | Windows
My situation is similar, and the results are the same: no solution.Hi Bill ,
If you have performed all the prior trouble shooting and it ended up with no result .In that case I would request you get in touch with the Adobe Support team.
Here are the links to connect with them.
http://helpx.adobe.com/x-productkb/global/service-c1.html
http://helpx.adobe.com/x-productkb/global/service1.html
Regards
Sukrit Dhingra -
Acrobat 8.1 has stopped working
Lately, however I try to choose Create PDF from Scanner, I end up with a Windows monologue box: Adobe 8.1 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I upgraded my program from 8.1.3 to 8.1.4 to 8.1.5 yesterday and today. Several times I tried in the Help menu: Repair Acrobat Installation. At least one of those times Windows gave me another monologue box: Windows installer stopped working. Any suggestions?With the absence of any further information, it would be useful to know what your environment is (e.g., OS + SP level, hardware). Do you have Reader installed in addition to Acrobat? From where did you purchase Acrobat? What other, if any, error messages do you get? Just saying Acrobat "stops working" does not precisely describe what you problem might be.
After we know this, we might have a better chance to help you?
Ken Friedman -
Acrobat 8 Professional "has stopped working" every time I close a document.
Some time ago I had a virus infection but was able to clean my computer. Before that date, Adobe Acrobat 8 Professional was working fine but since then, every time I close a document, the program closes down with the message "Acrobat 8 has stopped working". Windows will look for a solution and never finds one.
Probably, with the virus, one of the Acrobat 8 files must have been corrupted, but I have not been able to find out which one or how to repair it.
Anyone with a similar situation who can point me to the solution?
Or should I just reinstall Acrobat from scratch?
Thanks, HubertThanks, Bill,
Tried this but my Help does not open/show the option Repair.
Online support goes to an error page...
Do you have/are there other repair options?
Thanks. -
Adobe acrobat distiller has stopped working
While trying to create pdf file from MS dynamics GP using adobe acrobat distiller 9.0, the following error message pops up
Faulting application name: acrodist.exe, version: 9.0.0.332, time stamp: 0x4850b770
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00039084
Faulting process id: 0x2270
Faulting application start time: 0x01ce13efa9a708d0
Faulting application path: D:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrodist.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e862e4c2-7fe2-11e2-99cf-0050561a5a49
Enviroment Detail: Window Server 2008 R2 64bit ,Citrix XenApp 6.5, Acrobat distiller for windows
Does anyone have any ideas?I am getting same message when I reboot the computer. Any suggestions would be helpful. The error began a couple/few months ago.
The Message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroDist.exe
Application Version: 9.5.5.316
Application Timestamp: 518a261e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4c0d
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: 4c0d
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433 -
Adobe Acrobat Pro 9 has stopped working
After a couple of years, message comes up informing me that I cannot use and should uninstall and re-install or contact Adobe Customer Support. Have tried the uninstall/re-install avenuse without success. Does anyone have any idea. Acrobat 9 is installed as part of Creative Suite 4.
I'm getting the same message -- precisely it says:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
It used to work, not sure when it stopped and why.
Thanks for any help
Serena
[email protected] -
I had to reimage my computer at work and had to install acrobat v9 again and now when I got to open it - i get the following error:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
I am the IT support / helpdesk - the product has been registered - I can see it in 'my adobe account'....
Thx,
JeanHi jmbrostrom,
Please use the Acrobat Cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) to remove it completely from the machine.
Download the setup from : Download Acrobat products | 9, 8
and install and check.
Regards,
Rave -
Adobe Acrobat 8.1 Has Stopped Working
Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 8.1.0.137
Application Timestamp: 46444c82
Fault Module Name: rtutils.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b9ac
Exception Offset: 00001ad4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Running on Server 2008 R2, XenApp 6.5. This is when attempting to launch the app on the server console with local administrator rightsNot really surprised. Does acrobat 11 also crash?
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