Acrobat XI install question

I bought an upgrade to Acrobat XI, but at installation it wants to see the Acrobat X version. My computer had crashed due to a virus, so X is no longer on the computer. How can I activate XI?

Hi jdblight,
The reason it is asking for previous version Acrobat X serial number while installation because you have purchased an Upgrade.Acrobat XI product.
You have to provide the serial number after you confirm that you had previous version of the product, it will complete the process of installation even if the previous version is no more installed on the said computer.
If you have the lost the serial number(try searching in your registered Id in www.adobe.com), then contact Adobe Support via chat or phone & request for unlocking the serial number.
Please feel free to ask any further queries.
Regards.
Rajshree

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***************************************error message after installation failure***************************
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