Acrobat xi internet explorer error

We have a user who is having trouble installing Adobe Acrobat XI and receives the error below.   He is using Internet Explorer 11, and I have tried reinstalling IE 11, downgrading to IE 10 but I still cannot get acrobat XI to install.  Any help on what could be the problem would be greatly appreciated.

Hi duncansc,
If the trial version is already installed then you can simply license the software using your Adobe ID.
Your purchased subscription is linked to your Adobe ID.
You can download Acrobat 11 Std. from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards,
Rave

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