Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled

I have a user that has Windows 7 (32 bit) and Oultook 2013 (also 32 bit). The export to PDF plugin did not work with Acrobat X so we upgraded to Acrobat XI, however this plugin crashes and "disappears" quite often, requiring the user to open the settings and re-enabling the plugin. This will also occasionally cause Outlook to crash. Any suggestions on how to resolve this or at least further troubleshoot?

There is a known problem with Acrobat and the Outlook plug-in for PDF export, both with 32-bit and 64-bit Office. Simply stated, as you convert more e-mails, especially HTML-based e-mails laden with images, a memory leak causes Acrobat to run out of memory.
If you are experiencing this particular problem, the “fix” is to monitor (via the Windows Task Manager), a process with a name beginning with HTML2PDFWrap. If its “Memory (Private Working Set) begins to approach 1,500,000 K in size, at any time in which you are not doing a conversion of one or more Outlook messages to PDF, right click on that process in the Windows Task Manager and select “End Process.” The next time you need to convert an Outlook message to PDF, Acrobat will automatically restart that process.
(Note that a bug has been filed with Acrobat Engineering and we are awaiting a fix to the particular issue described above.)
- Dov

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Outlook 2013 crashes when PDFMaker add-in is enabled

Outlook 2013 crashes when the Acrobat v.11.0.3 PDFMaker add-in is enabled. Outlook 2013 will automatically disable the add-in.
The Outlook 2013 version is 15.0.4517.1509, 32 bit. Windows 7 Pro 64 bit is the OS.
Below is the screenshot of the Outlook Account Info page.
Any comments or suggestions would be appreciated.

I was having to start Outlook 2013 two times every time I turned on my computer (running Windows 8.1 64-bit). The first time, Adobe Acrobad crashed Outlook, disabled PDF Maker, and closed. The second time Outlook started, told me it disabled PDF Maker, and gave me the option to re-enable. I then click to re-enable PDF Maker.
However, I tried LoriAUC's suggestion #1, to launch Outlook 2013 as Administrator. When I did that, Outlook just started up without disabling PDF Maker and without crashing. And PDF Maker remained availble to use within Outlook. That's the way it should always work.
So, I remember that Outlook ran fine with PDF Maker until this month of February 2014. I wonder what changed, Outlook or Acrobat Standard Edition so that Outlook crashes (unless running Outlook as Administrator).
In the meantime, I wonder how to make Outlook start as Administrator automatically without my having to do any extra steps. Or is there a better fix.

How to fix acrobat/pagemaker plug-in for Outlook 2013 from disabling on restart?

I have an issue with one of my customers where they have to go in and manually enable the Adobe Acrobat plug-in for Outlook 2013 every time they close and re-open Outlook or restart their computer. When I go into Add-Ins in Outlook the plug-in isn't in the disabled COM add-ins, but in the Inactive Application Add-ins section and the user needs to click on Go and then check the box to enable it. This happens everytime Outlook is restarted or the computer is restarted. Anyone seen this issue and have a fix? it's a Windows 7 pro machine running Adobe Acrobat X and Office 2013 (cloud install). Office and Windows are all patched and up to date. Running "check for updates" within Acrobat says it's up to date also. Thanks for any input or help in advance.

Sounds like the Security settings in the registry for Outlook 2013/Office 2013 are stuck and not letting you permantly change/the setting. This has more to do with Office than it does with Acrobat so you may want to go to the MS website to see where these settings live in the Windows registry.

Outlook 2013 crashes on forwards and replies - Process ID: 1214 and Exception code: 0xc0000005

outlook 2013, installed on Windows 7, email server is Exchange 2007.
user complains that often when he forwards, sometimes when he replies, outlook crashes on him.
here are the steps I have taken:
tried short and long repair of Office, no change.
tried a system restore going back 2 weeks in case it was a windows update, no change.
uninstalled Office, then reinstalled office, no change.
deleted his profile, then recreated his profile, no change.
user states that it happens most often when he forwards an email, and not any particular email, just random ones.
below is errors from event viewer:
The program outlook.exe version 15.0.4535.1508 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1214
Start Time: 01cec8d2c976b49a
Termination Time: 47
Application Path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Report Id: def82e71-34c9-11e3-91b2-a45d3616a6b8
Faulting application name: outlook.exe, version: 15.0.4535.1508, time stamp: 0x52327cfa
Faulting module name: olmapi32.dll, version: 15.0.4535.1504, time stamp: 0x520a0b6e
Exception code: 0xc0000005
Fault offset: 0x0009fc64
Faulting process id: 0x990
Faulting application start time: 0x01cec86e9cd6957b
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\olmapi32.dll
Report Id: 2d6a8d66-3462-11e3-97d2-a45d3616a6b8

Hi,
How is everything going?
Have you tried Scanpst? Please let me know the result.
In addition, which profile did you delete and recreate? Please try to delete the mail profile and recreate a new one with a different name to test this issue. Some people seems resolved
this issue with this method. See:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-crashes-when-i-try-an-send-a-email/85daf7d9-637a-4ba1-8c45-f1202bdb1ae0
To create a new mail profile, please refer:
http://support.microsoft.com/kb/829918
Hope this helps.
Thanks,
Steve Fan
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Outlook 2013 crashes when collapsing shared calendar

The following issues occurs when viewing shared calendars with Outlook 2013. It occurs on multiple workstations and with multiple users.
When collapsing a shared calendar by clicking the arrow to the left of the calendar name, if one or more users of the shared calendar are selected (i.e. the box next to their name is checked), the Outlook screen will appear to refresh the screen repeatedly
whilst the cursor flashes rapidly. Outlook then crashes and has to be re-started.
The work-around is to de-select any selected users of the shared calendar before collapsing it, but we cannot reasonably expect users to remember this.
Is there a fix for this issue? Others have had the same issue (see http://community.spiceworks.com/topic/419634-outlook-2013-stops-responding-when-trying-to-collapse-a-group-of-calendars).
Running outlook in safe mode makes no difference.
Thanks
Mark Johnstone

Hi,
Thank you for your question.
I am trying to involve someone familiar with this topic to further look at this issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 crashes at start -

Outlook 2013 crashes at start. ntdll.dll error
Tried with:
Programs&Feature / Office 2013 - REPAIR
Creating new Outlook profile
Creating new local profile
Please help.
With best regards
bostjanc

Hello again bostjanc,
Doing an online scan is a lazy approach and still holds doors open for viruses to survive the scan. Most smart viruses will detect if a scan is in progress and thus hide themselves from
the scanner. Corollary: You can NEVER trust an online scan even if it finds viruses! (there might be others too).
A better but yet not foolproof way is to do an offline scan where any possible virus is not given the chance to start executing itself and thus hiding from any virus scan. The virus
scan software database must be updated and hold all possible existing viruses (which is of course impossible). It's, however, a better approach than letting a possible virus dictate the outcome of an online scan.
With the hope that you will reconsiderate your IT Policy ...
Best regards George

Outlook 2013 CRASH AND BURN - with multiple 'failed VL activation attempt's just prior...

Outlook 2013 crashing frequently, have removed, reinstalled, etc etc - to no avail
Before the "Outlook" crash, the application log always shows multiple warnings as below:
The rules engine reported a failed VL activation attempt.
Reason:0x8007232B
AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = 771c3afa-50c5-443f-b151-ff2546d863a0
Trigger=TimerEvent
===================
"Off1ce15" - kind of a giveaway that this must be related, no??
This is "Office Home and Business 2013 32-bit" on windows 8.1u1 (32 bit)
Anybody at MS-support even remotely interested in troubleshooting this??

There is a 'volume licence' Outlook2010 installed on this machine, it's been switched back and forth to this a few times, as Outlook 2013 has had numerous issues. The licence key was supplied by our Exchange server provider.
I suspect that Windows simply doesn't clean up after itself! This (recent clean installation) W8.1u1 machine has gone through these versions:
Office365 outlook2013 (trial) - which eventually crashed and burned, so I removed it.
Outlook2013 'volume licence' from my Exchange Server provider - also crashed and burned, so I removed it.
Outlook2010 'volume licence' from my Exchange Server provider.
Office2013 Home and Business ( including Outlook 2013) - but the Outlook2013 crashed and burned, so I removed it, and re-installed the Outlook 2010, which was working fine. Exchange provider has supplied me a volume licence key for Outlook 2010, but
I cannot for the life of me find a place to enter it!!
Have tried clean boot of windows, it doesn't solve the issue of Outlook Crashing. All other Office2013 modules work fine, no problems whatsoever with Excel, Word, PPT, etc.
Outlook safe mode doesn't work, either.. see these log excerpts:
The program OUTLOOK.EXE version 15.0.4615.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f78
Start Time: 01cfb37dc73f3a2d
Termination Time: 55
Application Path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: 96150ae0-218a-11e4-afc1-002564df0634
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: OUTLOOK.EXE, version: 15.0.4615.1000, time stamp: 0x534cda15
Faulting module name: OUTLOOK.EXE, version: 15.0.4615.1000, time stamp: 0x534cda15
Exception code: 0xc0000005
Fault offset: 0x00034171
Faulting process id: 0xed0
Faulting application start time: 0x01cfb5976bc8928a
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: aa3b48e7-218a-11e4-afc1-002564df0634
Faulting package full name:
Faulting package-relative application ID:
The description for Event ID 2001 from source Microsoft Office 15 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Microsoft Outlook
Outlook couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode.
Do you want to start in safe mode?
The description for Event ID 2000 from source Microsoft Office 15 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Microsoft Outlook
Outlook failed to launch in safe mode. Do you want to start repair?
... and so on ...
Immediately preceding the crash, there were hourly warnings as follow:
The rules engine reported a failed VL activation attempt.
Reason:0x8007232B
AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = 771c3afa-50c5-443f-b151-ff2546d863a0
Trigger=TimerEvent
coincidence??
Will check out that OffCat tool, thanks!

Outlook 2013 crashes as soon as I select the PDF print dropdown option

Outlook 2013 crashes as soon as I select the dropdown option to print to PDF. It worked fine up until a week ago. I reinstalled my PDF reader, didn't help. I downloaded latest office updates, didn't help.

Hi,
What if you choose Microsoft XPS Document Writer or any other printers from that dropdown?
A lot of problems with Office are caused by third party (non-Microsoft) applications. So please also check behavior in
safe mode to see if it's an add-in issue:
Press Win + R and type "Outlook.exe /safe" in the blank box, then press
Enter.
Please have a try and feel free to post back with any findings.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

How do I leverage a custom theme for Outlook 2013?

Microsoft has a problem. They use the term "theme" in Office in 2 different ways: 1) the 3 background colors you can choose of the Office applications and 2) a collection of colors, fonts, and layout that can be customized and defined by the user
for the applications.
I know how to create a theme in PowerPoint and save it as a default for all new presentations. Allegedly you can you this across Office applications but this is where it breaks down (as far as my user experience goes).
I've created a theme in PowerPoint. It has my custom colors. I want to use that same collection in Outlook.
I can apply it on a email by email basis (Options menu for an email), but I want the default email (new or reply) to use that custom theme. I see my theme in the drop down menu under a heading of Custom, but there isn't a way to set it as default
(behavior differs from PowerPoint here).
So I look under the Outlook File menu, then Options and select Mail. You can change stationary, but the custom theme isn't an option there.
Then there is Styles under the Format Text menu when in a new email. There are color options and font options, but again, no way to leverage the work I did in creating the custom theme.
Searching on customizing themes for Outlook only gets me answers on the first use of the word theme, not the latter.
Is there no way to you the theme I created for Outlook 2013?

Its very simple - if you want a product that remains consistent and does not change its layout every few years, that is fully customizable, and will remain being supported by subsequent operating systems, then get an open source product running in an open
source OS. It seems that you can no longer rely on MS to provide consistency, stability, or support for their own products.
When will MS realise that customer familiarity with their products is their intellectual property, like branding, which you would never trash every five years. Imagine that MS wanted to change their name to a new company name, or their Outlook brand to Inlook
- it would never happen. So why is thee trade getup and arrangement changing so often and against what their customers want? Is it to justify thee new products? Maybe with cloud and 365, they will finally be happy and stop mucking about with what works (after
they change everything back to '95 /XP format?).

Where can i download the iCloud add-in for Outlook 2013?

Where can i download the iCloud add-in for Outlook 2013?

Hey Saab Driver,
Thanks for the question. You can download the iCloud Control Panel for Windows here:
iCloud Control Panel 3.1 for Windows
http://support.apple.com/kb/DL1455
Thanks,
Matt M.

Install of the CRM for Outlook 2013 client fails

Hi,
I don't know if I'm in the right place to post, but here I am :
Some people in my organization have got an Office 365 license as well as a
Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.
So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the
CRM for Outlook 2013 client.
The steps followed
Test was made on a Dell laptop with Win 7 x64 Pro. :
Closed Outlook
Installed the first one (MS Online Services ... -IT Pro)
Tried to install the CRM with domain admin privileges. It failed
with the following warnings in the log file :
15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.
15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.
15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).
15:37:12| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
But it works on other environment
On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.
Note : I only wrote the
Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.
Note 2 : If you need any complementary information, I'll be glad to provide it.
So I am asking, where can be the matter ? Thanks in advance for any help !

Hi,
Try to perform a clean boot then install the CRM 2013 for Microsoft Office Outlook.
To perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
Use Original Boot.ini check box is unavailable.)
Collapse this imageExpand this image
On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
Collapse this imageExpand this image
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
This way we can eliminate the affect by background programs, install the software to see if the error still occurs.
If the issue persists in clean boot, please collect the Setup log files from this path:
SystemDrive:\Users\<User>\AppData\Local\Microsoft\MSCRM\Logs
Send the logs to our email address for further analysis:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

IronPort PlugIn for Outlook .enc files?

We have started to roll out the IronPort plugin for Outlook for both Encryption and SPAM reporting. On the SPAM reporting side I do see the e-mails that are getting reported but the e-mails are formatted differently.   I am guessing that the original e-mail being reported is now in the .enc attachment? Is there any way that I can view these so that I can see what kind of e-mail is being reported by my users? In the past I would check in on this from time to time and see if there were any mass e-mails that were getting through that I needed to create a custom filter for, now with these .enc files I'm not sure I can do that anymore.
I'll post one of the .enc files here in a bit.
Jason

So I can confirm that the new 7.4 Outlook plugin, feature does work to submit spam/phish/virus as plaintext. Basically you just need to set (ignore the attachment name option):
<report>
        <format>plain</format>
        <subject>Cisco Email Security Plug-in Report (${reportType})</subject>
</report>
Also for those upgrading to 7.4, be sure to manually upgrade yourself first, and set all your configurations using the BCE_config file first. Then follow the admin document for deploying the config file mass. The 7.3 and older config files will not work with the new plugin.
This configuration is only recommended if you will be checking report submissions or using some form of Phishing education solution and want to exclude these e-mails from actual submission. Here is a good outline how I implemented it. If anyone is interested I can probably do a quick video demonstration while it's all fresh in my mind and post it here.
1. Create one or more Quarantines (either on your central SMA or individual ESA/Ironport):
Example: Reported_TestPhish (delete after a period of time), Reported_Spam, Reported_Phish, Reported_Virus, Reported_Ham, Microsoft_Junk
2. create a Outgoing Mail filter that matches a header in your Test Emails so you can capturing them.
Example Match Content in Attachment: X-TEST(replace with your header) and if you use the Microsoft Report Junk Plugin, you should also use the condition to match the same text inside the mail body. Then point the action to Quarantine to your Report_TestPhish where after a period of time it will be deleted. I choose to use Quarantines rather then sending e-mails via notifications, but you could do this as well, for example if your Email Education provider can use the e-mail to track which employees reported the test e-mails for you.
3. Create individual Outgoing filters using the recipient email address to dump it into the right Quarantine. This will allow you to to not only Quarantine and view the messages, but also will add to your reporting. You can choose to use fewer Quarantines and filters to bundle together to fit your requirements.
4. Rather then adding these filters to your default policy, I suggest creating a new Outgoing Mail Policy called Report_Email (using the recipient email addresses). I then disable some of the policies such as DLP, A/V, and so on as needed and only apply the new filters we just created.
Hope this was useful for someone out there.

Spotlight Plugin for Outlook 2011 available?

Hello,
does anyone know if there is a Spotlight Plugin for Outlook 2011? Now I can't preview the messages if they come up in a search. Google, the Apple and the Microsoft website do not seem to contain any information on this.
Kind Regards,
Edwin

This plug-in is fine, but it works only if Outlook is running.
I have both Mac Mail and Outllook 2011 installed on my MacBook and I was going crazy because Spotlight shows by default the Outllook mails in the result list - and they can't be properly previewed.
To disable Outllook mails in Spotlight results, just add the "Microsoft User Data" folder (which lies in your Documents folder) to Spotlight's "Privacy" section.
Spotlight will now show mails as Mac Mail in the result list an you'll be able to preview them.
Of course your Exchange account(s) need to be proprerly set up in Mac Mail.
Hope that helps.

Voicemail plugin for outlook

Hello:
Any info about developing a voicemail plugin for outlook using JMF? Or any such stuff already available?
I have to provide my users a voicemail recording/sending option in their outlook clients. Similarly they should be able to listen to received voicemails using a control or something like that in their outlook interface.
On the other hand, I also need to provide to my users coming through my webmail interface with this option of sending/listening voicemails.
Please suggest how can JMF be useful to develop/integrate these features.
Thanks
candidcarper

Hello:
Any info about developing a voicemail plugin for outlook using JMF? Or any such stuff already available?
I have to provide my users a voicemail recording/sending option in their outlook clients. Similarly they should be able to listen to received voicemails using a control or something like that in their outlook interface.
On the other hand, I also need to provide to my users coming through my webmail interface with this option of sending/listening voicemails.
Please suggest how can JMF be useful to develop/integrate these features.
Thanks
candidcarper

Bussiness Contact Manager for outlook 2013 download hijacked by

HI
I am using Outlook 2013 downloaded as part of the Office 365 small business premium package. I am trying to download Business Contact Manager for Outlook 2013 (via
http://www.microsoft.com/en-gb/download/details.aspx?id=36513).
The file downloads fine, and then when I go to run the file the download seems to get hijacked by Premium Installer (see screenshot).
The BCM file then will not download irrespective of whether I accept or decline the Premium Installer download.
The file seems to have something to do with Zoom Downloader.
I have tried to remove Zoom Downloader with various anti malware software (hitman pro, Malwarebytes, etc etc).
I have scanned my machine with the Microsoft Malicious Software Removal Tool and AVG and neither have picked up a threat.
Please help as I do not know whether this is a problem with my machine or the particular download.
Thanks

I did a complete uninstall of Driver Tuner, including making sure all traces were removed and after each attempt of downloading Business Contact Manager the download file still tries to install Driver Tuner and I cancel the installation.
Strange that you say you can download with no problem, but have you tried to install? Microsoft Tech support was having the same problem and was having trouble even finding a mirror site that BCM could be download from without experiencing the same problems
of the download trying to install a different program.
Have you tried downloading BCM recently? Perhaps you could share where a clean copy of BCM 2010 can be downloaded. And before you think there is no problem, try and install it. After the extraction is when another program tries to install.
Again, short of formatting my drive and reinstalling all programs, everything has been checked and my system is clean.
So you think Time Warner Cable DNS has been hijacked? If so, why is it only the program files from the Microsoft site that has this problem.
Please share the site where a clean copy of BCM 2010 can be downloaded.
I visited the link provided by the OP and downloaded the offered file
http://www.microsoft.com/en-gb/download/details.aspx?id=36513
http://www.microsoft.com/en-gb/download/confirmation.aspx?id=36513
http://download.microsoft.com/download/B/3/3/B333E334-EBEB-451E-AE76-ACD0C1AB1A6A/BCM2010-BCMSetup-x86-en-US.exe
It has downloaded cleanly for me, extracted, installed, and running fine, no sign of DriverTuner or anything else that has been mentioned here so far.
I did need to have Office2013 installed - this BCMsetup refuses to install with only Office2010 (despite the filename, not all that surprising).
So I'm guessing that your uninstallation of DriverTuner might have left some remnants behind, and that is probably hooking/intercepting the download and/or the BCMsetup you're doing, or there's some other crapware lingering.
And true, I agree it's unlikely that Time Warner Cable DNS has been hijacked (but at the time you posted, who knew if you were using an ISP DNS or some other local thing) - it's much more likely that your pc is infested with some further junk.
I'm in Australia, so I could be contacting a different Akamai CDN host than you are using, but since there aren't floods of people complaining about the same issue you're having, I'd guess it is a localised issue for you.
Don
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Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled

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