Acrobat XI Pro crash on scan option
Acrobat XI Pro crash on scan option. Win7 os
I have just the forum for you
http://forums.adobe.com/community/acrobat/scanning_%26_ocr
Similar Messages
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Adobe Acrobat 9 Pro Crashes When Scanning with Canon DR-4010C Native Interface
When doing a custom scan in Adobe Acrobat Pro 9.2, I need to be able to show the Canon DR-4010C native interface so that it will auto-crop when I am scanning small documents such as receipts, etc. I have another model scanner that does it automatically (a Canon Dr-2510C) but I need that same functionality when I scan with the 4010. I can see the setting when I configure Adobe to use the scanner's native interface however when I choose "auto detection" on the size (in the scanner's interface) and press scan, Adobe immediately crashes. Please help!
Also, your log says: Acrobat.exe, version: 9.0.0.332
Looks like you have not updated Acrobat after install. The current version is 9.4.6. Also try updating Acrobat, Help->Check for updates -
Acrobat 9 Pro Crashes When Scanning Sets of Documents
I am supporting a user at my site who is running a Windows 7 Pro machine (32 bit) with Adobe Acrobat Pro 9 with all latest updates applied. She is continually having an issue when converting sets of scanned documents to PDF. She is prompted that Adobe Acrobat Pro has stopped working and crashes out. It does not exhibit this behavior on individual scans or smaller batches of documents. She seems to be encountering this issue when she tries to process, for example, a batch of 15 pages or more.
Here is what is being generated in event logs:
Log Name: Application
Source: Application Error
Date: 9/20/2011 11:52:42 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MAWSS6777.mawss.com
Description:
Faulting application name: Acrobat.exe, version: 9.0.0.332, time stamp: 0x4850eb76
Faulting module name: OCRLibraryInf.dll, version: 2.0.0.1, time stamp: 0x4850b821
Exception code: 0xc0000005
Fault offset: 0x000206f1
Faulting process id: 0x1218
Faulting application start time: 0x01cc77ad500567bc
Faulting application path: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\OCRLibraryInf.dll
Report Id: f4534a50-e3a8-11e0-a299-0021700bc14d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
I have tried running repair installs of the software as well as completely removing, rebooting, then reinstalling the software. I have also ran system file checker and chkdsk to make sure no other corruptions exist. I have also checked to make sure that there were no Windows Updates that may be impacting things and have verified she has the latest driver version for her Fujitsu 6230 Scanner. I am running short of ideas and, so far, not getting any good ideas from Google Searching.
Any help or advice would be greatly appreciated.Also, your log says: Acrobat.exe, version: 9.0.0.332
Looks like you have not updated Acrobat after install. The current version is 9.4.6. Also try updating Acrobat, Help->Check for updates -
Acrobat XI Pro crashes after scanning
I upgraded to the Abobe Cloud and now I can't scan(HP 4200) documents without the Acrobat crashing. I never had a problem when I was using Acrobat 9. It does the scan and I can see it but then it crashes. I'm using Windows 7 and have seen a few forums mention the problem but not the solution. Thanks
Have you tried changing the Transfer Method under the Options button in the Scan dialog? The Native mode scans directly to a file and is considered to be more compatible with a wider variety of scanners. Memory Mode scan directly to your computer’s memory.
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Acrobat XI Pro crashes when saving as a reduced size PDF in version 11.0.07
Since upgrading to the v 11.0.7 update, Acrobat XI Pro crashes every time I try to "save as" a reduced size PDF. I have tried several different settings, but still crashes.
You might try to setup the page size in the Adobe PDF printer and then print to the printer. I assume you are using PDF Maker (create PDF) and that may be the problem. You might also open the preferences in PDF Maker and turn off most of the options - none should be needed for a single page since you would likely not be using transitions, bookmarks, etc.
Just as a test, you may want to just start with printing ot the Adobe PDF printer, but you will likely get the default paper size with the PPT shrunk to fit. -
My Acrobat 9 pro crashed on my PC using XP. I deleted it and tried to reinstall. It asked for my license for 9, 7 and 6. I put in the 9 & 7 license which I have. How do I get the version 6 license. Is there a live person at Adobe & how do I reach them??
You have the upgrade serial number for Acrobat 9that is why it is asking the previous qualifying serial number, I am sending you the serial number of Acrobat 6 & 7 by private messaging, you can your self find them by using Find your serial number quickly
Regards
Rajshree -
Acrobat x pro crashes when I try to flatten a pdf after using typewriter to insert a date
acrobat x pro crashes when I try to flatten a pdf after using typewriter to insert a date.
Has anybody else seen this problem? Is there a fix?
I wanted to download the demo of acrobat XI but it says the previous version will be removed and deactivate the license. That sucks!Yes it is up to date.
I can use the stamp tool and flatten it after with no problems, but the typewriter tool crashes it upon attempting to flatten. -
I am trying to delete a page from a pdf using Acrobat X Pro but the delete option is greyed out. Does anyone know why?
Post your question in the forum for Adobe Acrobat.
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Acrobat x pro crash after installation and running it, exit code 16,
Acrobat x pro crash after installation exit code 16
I installed Adobe acrobat X pro 10.0 trial and every time after installation and running the software it give me the following error message
Please uninstall and re install the product, if the problem still occurs contact Adobe etc….
Error code shutdown 16
I’m using window 7 ultimate 32-bit service Pack 1.
I uninstalled also the adobe reader but with no hope,
If anyone can support me with this issue I will be grateful.Please check the solution provided under the below articles and check if that helps. Few users have resolved their issues by following it.
http://forums.adobe.com/message/4648705
Also, try running the below Microsoft fixit and check if that works.
http://go.microsoft.com/?linkid=9708107
If still same issue, follow "http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-products.html"
[Moved the discussion to Acrobat Installation & Update Issues Forum] -
Acrobat X Pro Crashes on Yosemite
I upgraded to OSX Yosemite and now my Acrobat X Pro crashes if I try to save or print. I am on 10.1.13 and a MacBook Air Mid-2012. Is there a bug fix pending? I cannot undo my OS upgrade, or I would.
Hi Kennith ,
Does it crashes when you try to print any of the PDF or happens with any specific PDF?
Are you trying to print with a conventional printer or the Adobe Printer ?
Refer to this link and see if it helps.
http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/internet-explorer-crashes-when-i -try-to-print-with/50203e4e-5a0f-4610-a9ba-577ba07c9953
Regards
Sukrit Dhingra -
Acrobat X Pro crashes when I try to scan
I recently upgraded my computer to Windows 7 (32-bit). I used to have Acrobat Pro 6 when I was running WinXP, but I knew that wouldn't be compatable with Win7, so I went out and got Acrobat X Pro.
My scanner is part of my multifunction device: Samsung SCX-4720F
Acrobat X Pro installed fine, as did my scanner driver. When I attempt to Create a PDF from my scanner, Acrobat X crashes every time.
I've searched the web for the problem, and have seen posts by lots of other people who have the same or similar problem with Acrobe Pro 9 using Samsung scanners, but I found no solution. Haven't seen any posts about it for Acrobat X Pro yet, but I know it hasn't been out all that long.
My scanner works fine. I have used it with Omnipage Pro 17 with no problems.
Anyone have any ideas?Hi
The crash seems to be happening because of DEP (Data execution prevention) on Win 7. The issue happens when Acrobat tries to communicate with scanner drivers which are not DEP compliant. It seems Samsung driver is not DEP compliant. To verify the same you can turn OFF DEP on Win 7, although it is not recommended.
To turn off DEP follow the steps mentioned below:
- In the Start Menu, navigate to All Programs, thenAccessories.
- In the Accessories menu, right click on “Command Prompt” and select “Run as administrator.“
- You may need to provide Administrator credentials at this point.
- In the Command Prompt window, type “bcdedit.exe /set {current} nx AlwaysOff” and press Enter.
- You should see “The operation completed successfully.“
- Close the Command Prompt.
- You must then reboot your computer.
Turning DEP is not recommended, so please raise this issue with Samsung also. Let us know if these steps help.
-Ravish -
Adobe Acrobat X Pro crashes in 30 seconds
Hello everybody,
I've got Acrobat X Pro 10.1.1 installed on my PC running Windows 7 64-bit (Corei7 2600K, 16GB DDR3. I got the Creative Suite 5 Master Collection and Acrobat X separately and installed them one after the other on the same day. A problem I've just noticed for the first time cropped up about a week ago. I normally used to have Adobe Reader as my default program to open and view PDF files, but recently when I tried to open PDF files in Acrobat for the first time since installation, the program crashes. The program will start up perfectly and display the PDF correctly, but after about 30 seconds, every time I've tried, with different PDF's from different sources and different sizes and versions, Acrobat X always crashes. I can use the program fully within those 30 seconds, for example, resizing the image, selecting text, finding text in a document, etc. all works perfectly, but every single time the Acrobat X Pro opens, it crashes after 30 seconds with the usual Windows 7 Program Crash dialogue box that reads:
"Adobe Acrobat has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The only option the dialogue box gives is to Quit, so I click that and it closes the program fully but nothing else happens. Now Adobe Reader still works fine so I've had to revert to that to view all my PDF files, but I can't edit or properly interact with them.
I understand that this post is somewhat vague because I have no error code or anything to identify what is happening. If there is a way to obtain this information, and if said information might help anybody reading this to assist me in repairing the issue, please let me know what to do.
If some crash log isn't required but somebody has come across a similar issue or heard of anything like this, I would be much obliged to hear possible causes or solutions to the problem.
Any input would be greatly appreciated.
Thank you all very much,
AkbarFound the answer at http://www.computertutoring.co.uk/hints-tips/acrobat-help-stopped-working.asp
Worked for me!
Here it is:
Use the control panel to uninstall Acrobat
In Windows Explorer, ensure that all of the Acrobat files are deleted by going to c:\program files\adobe\acrobat\ folder. Trash any leftover folders.
Using the control panel, create another user account giving it administrator priviledges and use this account to reinstall Adobe Acrobat from the installation CD. (Careful you don't reinstall all the software or you could be waiting a long time).
Hope it works for you, too. -
Acrobat XI Pro crashing, faulting module: TOUCHUP.API
Acrobat XI Pro 11.0.4.63 (running on W7 Pro + SP1, 64-bit) has suddenly begun to crash when moving text fields in forms. I am now unable to add or edit any text in text fields of any PDF form. No updates, installations or system changes were made prior to, or at the onset of, this issue
I have attempted: Disable antivirus; use safe mode; repair install; remove faulting plugin from reference path and repair install; uninstall + CClean registry + full reinstall; and full reinstall without any updates. Acrobat software is unusable in its current state. I would appreciate some help!
Other Adobe products currently installed:
AIR 3.5.0.1060
Download Assistant 1.2.5
Flash Player 11 ActiveX 11.9.900.117
Flash Player 11 Plugin 11.9.900.117
Reader XI 11.0.05
Error from event logs:
Log Name: Application
Source: Application Error
Date: 11/15/2013 11:44:48
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: Acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928
Faulting module name: TouchUp.api, version: 11.0.4.63, time stamp: 0x5228881c
Exception code: 0xc0000005
Fault offset: 0x00018640
Faulting process id: 0x16e0
Faulting application start time: 0x01cee221f2859d70
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\TouchUp.api
Report Id: 3d30639b-4e15-11e3-966b-1803732675a0I have the same problem with KERNELBASE.dll but the procedure is the same, I change into something thanks
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\
Nome dell'applicazione che ha generato l'errore: Acrobat.exe, versione: 11.0.4.63, timestamp: 0x52288928
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.1.7601.18409, timestamp: 0x53159a86
Codice eccezione: 0xc06d007e
Offset errore 0x0000c42d
ID processo che ha generato l'errore: 0x18ec
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cf833d351b70ed
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Percorso del modulo che ha generato l'errore: C:\Windows\syswow64\KERNELBASE.dll
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f
ID segnalazione: 730f9cd2-ef30-11e3-a912-00269e8fad5f -
Adobe Acrobat 9 pro crashing after install
Hello,
I am running a remote desktop server on Windows 2k8 R2. I have been using adobe acrobat 9 pro on it successfully about 6 months. Recently, in what seemed like one night, it stopped working completely. Anytime we try to print to a file or even open a PDF, Acrobat crashes. If I open acrobat itself it opens, but as soon as i even click on a menu and without choosing anything click back to the main screen it crashes.
I have tried uninstalling and reinstalling. I have tried removing the adobe folder from applicatoin data folders. I haven't tried a registry cleaning yet but I have manually gone in and deleted all registy files i could find related to Adobe.
If anyone has an experience like this or any recommendations I would love to hear them. My trial version is running out and I have tried everything I could think of.Did you do the updates? At this point you may have to download them and install them manually. The updates are available at ftp://ftp.adobe.com/pub/adobe/acrobat/win/. Generally, they have to be installed in order with a reboot at the end.
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Acrobat 9 Pro Crashes after upgrading to 10.6.7
I used to be on 10.4.11 and then bought a new iMac with 10.6.7. Acrobat now crashes on me in very random situations. See the crash report below:
Process: AdobeAcrobat [2569]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.4.4 (9.4.4)
Code Type: X86 (Native)
Parent Process: launchd [100]
Date/Time: 2011-05-05 08:49:10.630 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 202052 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 128128 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: BD1AF006-3B6E-4D2D-AD92-4A3464314199
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0000000000 0 + 0
1 com.adobe.Acrobat.framework 0x805a466c AcroSecurityBailOutImpl + 5397816
2 com.adobe.Acrobat.framework 0x805a48a8 AcroSecurityBailOutImpl + 5398388
3 com.adobe.Acrobat.framework 0x805a4b0a AcroSecurityBailOutImpl + 5398998
4 com.adobe.Acrobat.framework 0x8063bacc AcroSecurityBailOutImpl + 6017432
5 com.adobe.Acrobat.framework 0x8063d2c9 AcroSecurityBailOutImpl + 6023573
6 com.adobe.Acrobat.framework 0x8063ddd6 AcroSecurityBailOutImpl + 6026402
7 com.adobe.Acrobat.framework 0x8063de57 AcroSecurityBailOutImpl + 6026531
8 com.adobe.Acrobat.framework 0x8058ae60 AcroSecurityBailOutImpl + 5293356
9 com.adobe.Acrobat.framework 0x8058b112 AcroSecurityBailOutImpl + 5294046
10 com.adobe.Acrobat.framework 0x8018f59e AcroSecurityBailOutImpl + 1117290
11 com.adobe.Acrobat.framework 0x7fe5f08c RunAcrobat + 623178
12 com.adobe.Acrobat.framework 0x80191b6f AcroSecurityBailOutImpl + 1126971
13 com.adobe.Acrobat.framework 0x806a4c09 AcroSecurityBailOutImpl + 6447829
14 com.adobe.Acrobat.framework 0x7fe603a9 RunAcrobat + 628071
15 com.adobe.Acrobat.framework 0x7fe72567 RunAcrobat + 702245
16 com.adobe.Acrobat.framework 0x7fe603a9 RunAcrobat + 628071
17 com.adobe.Acrobat.framework 0x7fe74085 RunAcrobat + 709187
18 com.adobe.Acrobat.framework 0x7fe5d6f2 RunAcrobat + 616624
19 com.adobe.Acrobat.framework 0x7fe57b35 RunAcrobat + 593139
20 com.adobe.Acrobat.framework 0x800a3f08 AcroSecurityBailOutImpl + 153044
21 com.adobe.Acrobat.framework 0x800a5068 AcroSecurityBailOutImpl + 157492
22 ...dobe.AcrobatPlugin.AcroForm 0x7b97efc3 AcroPluginMain + 1081331
23 com.adobe.Acrobat.framework 0x7ff14255 RunAcrobat + 1365011
24 com.adobe.Acrobat.framework 0x7ff13f88 RunAcrobat + 1364294
25 com.apple.CoreFoundation 0x978a5adb __CFRunLoopRun + 8059
26 com.apple.CoreFoundation 0x978a3464 CFRunLoopRunSpecific + 452
27 com.apple.CoreFoundation 0x978a3291 CFRunLoopRunInMode + 97
28 com.apple.HIToolbox 0x96305e04 RunCurrentEventLoopInMode + 392
29 com.apple.HIToolbox 0x96305bb9 ReceiveNextEventCommon + 354
30 com.apple.HIToolbox 0x96305a3e BlockUntilNextEventMatchingListInMode + 81
31 com.apple.AppKit 0x936e578d _DPSNextEvent + 847
32 com.apple.AppKit 0x936e4fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
33 com.apple.AppKit 0x936a7247 -[NSApplication run] + 821
34 com.adobe.Acrobat.framework 0x7fdc7a54 RunAcrobat + 3090
35 com.adobe.Acrobat.framework 0x7fdc6f80 RunAcrobat + 318
36 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
37 com.adobe.Acrobat.Pro 0x0000264a start + 258
38 com.adobe.Acrobat.Pro 0x00002571 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9522f922 kevent + 10
1 libSystem.B.dylib 0x9523003c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9522f4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9522f29e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9522ed21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95237046 __semwait_signal + 10
1 libSystem.B.dylib 0x95236d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95238998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9541348e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x953fee15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x953fa7e3 MPWaitOnQueue + 250
6 AdobeACE 0x7fb2b391 ACEMPThread::Task() + 133
7 AdobeACE 0x7fb2b305 TaskGlue + 17
8 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x952367fd _pthread_start + 345
10 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x952090e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x95236c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9527f45f pthread_cond_wait + 48
3 AdobeAGM 0x7e46bbc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e46bb1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e85db94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e85ee1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e46b9e1 thread_proxy + 45
8 libSystem.B.dylib 0x952367fd _pthread_start + 345
9 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9520909a mach_msg_trap + 10
1 libSystem.B.dylib 0x95209807 mach_msg + 68
2 com.apple.CoreFoundation 0x978a437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x978a3464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x978a93a4 CFRunLoopRun + 84
5 com.apple.DesktopServices 0x97df9c7d TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643
6 ...ple.CoreServices.CarbonCore 0x953de7ca PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x952367fd _pthread_start + 345
8 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 9: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95228066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x978e3c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x952367fd _pthread_start + 345
3 libSystem.B.dylib 0x95236682 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 11:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 12:
0 libSystem.B.dylib 0x9522e9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9522ef48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9522eb66 start_wqthread + 30
Thread 13:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8139f940 ebx: 0x805a4aa8 ecx: 0x00000000 edx: 0x00000002
edi: 0x0018c9a0 esi: 0x0018c9b0 ebp: 0xbfffdf48 esp: 0xbfffdf2c
ss: 0x0000001f efl: 0x00010282 eip: 0x00000000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x951f3000 - 0x95207ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
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0x96060000 - 0x9607bff7 libPng.dylib ??? (???) <65E824F7-523A-CC34-ABDD-2A3B12DE1CA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
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0x960c9000 - 0x96194fef com.apple.CoreServices.OSServices 359 (359) <EC340F74-8192-C9DD-40B3-AE4E519A38D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x96195000 - 0x961c5ff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
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0x962d1000 - 0x965f5fef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x96647000 - 0x966abffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x966ac000 - 0x966b1ff7 com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x967b9000 - 0x968e5ffb com.apple.MediaToolbox 0.484.20 (484.20) <D68A9F42-F7C6-5364-65A7-E72CEC6F854E> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x968e6000 - 0x96ac2fe7 libType1Scaler.dylib ??? (???) <CB930F73-3CD3-BF41-645B-470660F57FF6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libType1Scaler.dylib
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0x96d7b000 - 0x971b0ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x971b1000 - 0x972edff7 com.apple.audio.toolbox.AudioToolbox 1.6.6 (1.6.6) <781018FB-474B-E09C-D419-5BFF80590A10> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x972fa000 - 0x9730efe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x97350000 - 0x97393ff7 libGLU.dylib ??? (???) <2C7B2727-26F6-F29D-9D15-33044E87359F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x97394000 - 0x9739efe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9739f000 - 0x974aefe7 com.apple.WebKit 6533.21 (6533.21.1) <4FBCE2F9-84EB-302C-FD1F-DAD2422A219E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x974e4000 - 0x9750bff7 com.apple.quartzfilters 1.6.0 (1.6.0) <879A3B93-87A6-88FE-305D-DF1EAED04756> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
0x9750c000 - 0x9757bff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x975b1000 - 0x9762aff7 com.apple.PDFKit 2.5.1 (2.5.1) <A068BF37-03E0-A231-2791-561C60C3ED2B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x9762b000 - 0x9762fff7 IOSurface ??? (???) <F9E6DFC1-8DD9-7C7E-CA85-B80735586E05> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9763b000 - 0x97641fe7 com.apple.CommerceCore 1.0 (9) <928FCA4F-1366-AE18-CF67-87C79F5DAC21> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x97849000 - 0x97861ff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x97867000 - 0x979e2fe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x979f0000 - 0x97a2dff7 com.apple.CoreMedia 0.484.20 (484.20) <FA68B18E-3FC2-EAA9-F70B-4ABD60E5474C> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x97a80000 - 0x97a88ff7 com.apple.DisplayServicesFW 2.3.0 (283) <3FF74427-2240-9E23-876D-9A9CDAF62114> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x97a89000 - 0x97acdff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x97b27000 - 0x97ba1fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <D7B75C1C-1D52-19B6-2801-2F9D9911681F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x97ba2000 - 0x97da0ff3 com.apple.JavaScriptCore 6533.20 (6533.20.20) <C97A479C-FDF9-3F19-2EE0-80288257C477> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x97da1000 - 0x97df7ff7 com.apple.MeshKitRuntime 1.1 (49.2) <CB9F38B1-E107-EA62-EDFF-02EE79F6D1A5> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime. framework/Versions/A/MeshKitRuntime
0x97df8000 - 0x97ed2ffb com.apple.DesktopServices 1.5.10 (1.5.10) <2BA08DD4-35A2-A0FF-ADEA-B381F0CEEB81> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x97ed3000 - 0x97f50ff7 com.apple.iLifeMediaBrowser 2.5.4 (468.1.1) <93A47E48-2C1F-7BAE-AF9F-5F52130BE59F> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeMediaBrowse r
0x97f51000 - 0x980d3fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D375C1CF-C88D-C5F6-3C49-CD429023FBAC> /usr/lib/libicucore.A.dylib
0x980e4000 - 0x9810cff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
0x9812c000 - 0x981c7ff7 com.apple.ApplicationServices.ATS 275.15.1 (???) <FD63F92B-8DDE-4DBA-A7A5-0294E3607083> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x981db000 - 0x982bbfe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x982bc000 - 0x9834efe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9839b000 - 0x983d8ff7 com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x983d9000 - 0x983e4ff7 libGL.dylib ??? (???) <4425B9AA-B494-A336-EABB-6BBC9FF4EC4F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9841e000 - 0x9847bff7 com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9847c000 - 0x984ccff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x985ca000 - 0x98935ff7 com.apple.QuartzCore 1.6.3 (227.36) <8E927524-EB0A-D5BA-C2E4-FA26FE4C428A> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x98977000 - 0x98a21fe7 com.apple.CFNetwork 454.11.12 (454.11.12) <BE832CCE-B692-F55F-F5F8-3973649AFEA1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x98a22000 - 0x98a32ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x98a33000 - 0x98a41ff7 com.apple.opengl 1.6.12 (1.6.12) <81AEF74E-E33A-B021-9CDB-6199104105FF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x98a44000 - 0x98b45fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x98b46000 - 0x98b66fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <BF7FF2F6-5FD3-D78F-77BC-9E2CB2A5E309> /usr/lib/libresolv.9.dylib
0x99000000 - 0x9904dfeb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99144000 - 0x99182ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99183000 - 0x991dbfe7 com.apple.datadetectorscore 2.0 (80.7) <58C659CA-72CC-31D2-9732-09BF1A0CAAF6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x991dc000 - 0x99223ffb com.apple.CoreMediaIOServices 134.0 (1160) <4CD78557-3CDA-A4B5-33CB-BBB876B4463D> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
0x99224000 - 0x9965bff3 com.apple.RawCamera.bundle 3.6.4 (561) <DBA5D7C1-CD82-CE7F-5AE5-A0E4E128236F> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9965c000 - 0x996adff7 com.apple.HIServices 1.8.2 (???) <63B29FF5-7077-8317-E710-2D94ADF7B499> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x996e1000 - 0x996e1ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x996e2000 - 0x999dbfef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x999dc000 - 0x999eeff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <D4BA36E6-3B6F-2796-0758-8473600CBF5B> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <A6FD4184-1017-59F6-990E-785BDF6202BE> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <59936EB5-5FA4-EEEB-9858-E9BF50AB1776> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb100000 - 0xbb103fe7 libLatinSuppConverter.dylib 49.0.0 (compatibility 1.0.0) <93DA560F-33CB-FFF3-54D0-A26A5F4A2B2D> /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40Y6A0, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa140000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa143000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa142000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000Good day,
I'd like to confirm a few things:
What action/activity are you performing in Acrobat when it crashes?
Is the crash consistent at the same point?
You stated in the subject '..after upgrading to 10.6.7'
What OS was on your iMac when you purchased it?
Was this problem occuring when using an earlier verion of 10.6.x?
Have you applied to font update Apple released to address some of the problems they introduced with 10.6.7?
Did you perform a clean install of Acrobat on your iMac after you purchased it or was the application transferred in some way?
I hope we can get this resolved for you!
Regards,
David
Acrobat Community Manager
Adobe Systems
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CAN ANY BODY PLEASE HELP ME WITH OUT DEVLOPMENT HOW TO GET THE ANALYSIS REPORT FOR THE RAWMATERIELS LIKE I RECEIVED COAL 10 - 15 VENDORS EVERY DAY IN DAILY REPORT I MENTION FOR WHO IS VENDOR WHAT IS APPEAR IN RESULTS AND AGAINST PURCHASE ORDER HOW