Acrobat XI Pro Downloading Issues

I'm having trouble downloading Acrobat XI from Creative Cloud. It took over 24hrs to get to 30% downloaded. I tried different internet connections but still the same issue. Indesign, Illustrator, Photoshop, Bridge anf Premiere Pro downloaded fine and in no time at all (and used the same internet connection too). Has anyone experienced this issue?
Thanks in advance.

Hi Two Social Stu,
Welcome to Adobe Forums.
If you are not able to download Acrobat XI from creative cloud then
please use the below direct link.
http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Please make sure to complete the very important instructions prior to clicking on the link.
Thanks

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Adobe acrobat xI pro download issue

When double clicking this file, I get the error message "The version of this file is not compatible with the version of of Windows that you are running. Determine the version of Windows, 32 bit or 64 bit, and contact the software supplier for the correct 32 bit or 64 bit version." No installation.

Hi Aram1919,
Go to Edit > Preferences > General
Try changing the 'Scale for screen resolution' setting and check.
Regards,
Rave

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

Adobe Acrobat X Pro download

I want to download Acrobat X Pro onto my second computer (laptop), but can only find Acrobat XI Pro downloads. I have logged into the Adobe website and gone to my Products, but nowhere is there an option to download this again.
The XI Pro download does not recognize my serial number as being valid.
Please can somebody help me?

Hi,
You will not find your downloads under your my producs section.
Kindly go to www.adobe.com
Log in to your account using the email adress that you used to buy this software from Adobe
go to My orders
go to Oder history , click on the Order for Acrobat X PRO and you will be ale to see the download section for it.
You will have to uninstall Acrobat XI PRO first from your computer by going to your control panel.

Adobe Acrobat X Pro Extracting Issue

When the download manager was trying to extract the Adobe Acrobat X Pro files to my computer folder, the following message suddenly popped out:
A problem occured while extracting some files. Check available space on your computer and the write priveleges on the destination folder.
I restarted my computer just in case and tried to download the software again yet when it reached on the extracting part, the message again popped out. I have also checked my available space from my C drive and I still have enough, 1.27 TB to be exact.
I am the only user and the admin of this computer where I'm trying to download the software so it would be unlikely that I am restricted to the destination folder. Also, I have downloaded other softwares to the same destination folder and it went successful. It is just with the Adobe Acrobat X Pro dowload where I'm having this issue.
I would greatly appreciate for your prompt response with this matter. Thank you.

is your harddrive 1tb or larger? if so, you'll need to partition that drive to use acrobat x on it.
otherwise:
uninstall acrobat X
run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html
restart your computer
if you're using windows, right click the installation file and click "run as administrator"

Acrobat 7 pro installation issues in windows 7

I am trying to install acrobat 7 pro on a windows 7 machine. I followed the directions from chat to download updated program and new serial number because of activation issues. All went well until setup said I didn't have access to files in programfiles (86) such as AcroPDF.FRA. No such file. Setup shuts down and I'm back at square one. HELP!!!

I was able to install it on Win 7, even the 64-bit version. But neither AcroTray or the Adobe PDF print driver for AA 7 works on Win 7. That means you have to use workarounds to get things done if you succeed in installing. it is time for you to probably buy a new copy.

Acrobat Xi Pro downloading error

Hello, I am trying to download the free trial to the "Acrobat Xi Pro" however everytime it finishes download and i click run the following message appear: "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Please Help

Hi Bonquiqui789
There are known issues with Adobe Download Assistant:
Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Known_issues.
You may alternatively download the products from the following location:
http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
1) You need to stay on the Adobe trial page for the respective product that you're downloading. You should be signed in.
2) Copy/ Paste trial Link for the files that you're downloading from Prodesigntools on to the address bar of Adobe trial page and hit enter.

Acrobat X1 Pro download - Preparing files for extraction??

I have recently purchased Acrobat X1 Pro from Amazon. I can download the file, however it stalls with the following screenshot.
Nothing ever gets extracted and it just hangs. I have re-started and re-downloaded the software three times now and still the same issue...I have delete all other Adobe files off my laptop to avoid any conflicts...
Appreciate any help and advice

hopefully, you didn't delete any installed adobe programs but, uninstalled them.
is that correct? if not, what exactly did you delete?
if it is correct, try downloading a trial from here and activating with your purchased serial number, www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro

Acrobat 8 pro printer issue started today, auto scrolls to Microsoft XPS Document writer.

I have used Acrobat 8 Pro for many years with no problems. Yesterday, when I went to print a document, it auto scrolled down to Microsoft XPS document writer. I could not select my installed Brothers Printer.
I have also encountered auto scroll issues when opening my C drive.
I have installed Adobe Acrobat 8 updates, have run virus and malware software programs and they show no infections.
Nothing I have tried corrects this issue.
Has anyone else run into this ?
Any suggestions as to how this issue can be corrected?
Thanks,

Hi Auto5starz,
For the printer issue ,please take the following steps to have a check :
1. Run the tool in the link to have a check
Troubleshoot printer problems
http://windows.microsoft.com/en-HK/windows/printer-problems-in-windows-help#fix-printer-problems=windows-7&v1h=win8tab2&v2h=win7tab3&v3h=winvistatab1&v4h=winxptab1
2.Clear the spooler cache to have a check .
   a. Search “Service.msc” and navigate to “Printer Spooler” service and stop it.
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    c. Restart “Printer Spooler” service.
3.Update the printer driver or reinstall it ,you may need to download the manufacturer driver for it.
For the second issue ,apart from Rob`s suggestion ,please reset the Internet Explorer to have a check .( Tools>Internet Options>Advanced tab>Reset)
Best regards

I just bought Acrobat XI Pro (download). It crashes every time I try to open it.

I just bought Acrobat XI Pro via download. Every time I try to open it, it immediately crashes – it says "Acrobat quit unexpectedly". Anyone knows what to do?

Hi dakota333,
Try the following steps and let me know if it worked for you:
Delete all the files from following folders:
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Then launch Acrobat, Accept EULA and enter the serial number again an check.
Regards,
Rave

Acrobat 9 Pro: Licensing issue prevents Acrobat from opening. What's the fix?

OK - or i should say not OK!!
I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
Have a great day.
David

When you reinstalled Acrobat, did you use the uninstaller? Also the uninstaller still leaves some files not removed.
If your using OSX.4.11 go to Find file and type in Acrobat, find any files (not .pdf's) that are in the Library > Application support and Preferences. Remove all traces of any of these files. Look both in Main Library, and in Library in your User Folder (has name you gave computer when you installed system).
It appears your have a corrupt file.
Many problems can be traced down to corrupt file(s) in Application Support or Preferences. Preference file will regenerate though any customizations you did will be lost.
Have you installed more than the two Copies allowed (by accident)?
Also, if you have tied to a a common Server/Network and both have computers running at same time, might have caused this. (unless you bought at site license if Adobe sells such).

Acrobat 9 Pro Extended issues

7-29-08
Hello,
I work in an engineering enviromment doing visualization and
animation. I have been an advocate for Acrobat 3D as a better way
to communicate with our customers. We have a large contingent of
Autodesk Mechanical Desktop and Inventor users. I want to add
advanced features to the presentations we make to our customers. So
far it looks like Acrobat 9 Pro Extended does not play nice with
the Inventor 2009 series, neither the Desktop or Inventor. The main
issue is that the section tool creates nice outlines where the
solids are cut that describe the shape made by the cutting plane
but the solid surfaces the plane would make are missing. It looks
like the surface normal that should be there is flipped.
I have looked at the various presentation methods in this new
relase of Acrobat and they are a big step up but I want to be able
to open a PDF to a text document with animations embedded in it and
possibly narrations. I want a tavble of contents that has page
links to illustrations and paragraphs, and 3D files that my
customers can interact with. I see nothing in the training that
addresses this. Can you help?
Autodesk has it's own design collaboration package that
produces rotatable 3D files. It is called DWF Writer and the output
is more realistic than what Acrobat produces. For my needs should I
abandon Acrobat 3D functions and instead attach 3D DWF's?
Thanks,
Randy Van Nostrand
[personal information removed]

Thank you for your response. These forums are specific to the
Acrobat.com website and its set of hosted services, and do not
cover the Acrobat family of desktop products. Please visit the
following forums for any questions related to the Acrobat family of
desktop products:
http://www.adobeforums.com/cgi-bin/webx/.3bbeda8b/

Adobe acrobat X pro printing issues

I purchased Adobe Acrobat X pro and it was installed on Windows 7/64 bits PC.
I have issues with printing into PDF file for web page. It seems that if I click "convert to PDF" icon on Explorer, it does not have problem converting a web page into PDF. However, if I right mouse click on "print" on a web site, I get a "postscript error" message on Notepad" instead of generating PDF file. With a different web site, it did create a PDF file, but some characters were totally garbage, totally illegible. But it did create a PDF with no problem at all for a certain web page. I had a similar problem with a previous version of Acrobat Pro, but this time it is more extreme.
Am I not supposed to use right mouse click on "print" in order to generate PDF files at all? Do I have to use "Create PDF-from a web page" menu to successfully generate PDF files, but not on "print" using right mouse? Or is this problem occuring specific to Windows 7/64 bits PC? But Acrobat X pro is supposed to work with 64 bits.
I do not seem to have any problems converting files, such as Word, Excel, or JPEG into PDF files so far....
Any suggestion is grealy appreciated.
Henry

We are unable to reproduce the issue at my end. We are able to print fine using both PS and PCL printers. Could you please let me know the exact make of the printer at your end? Also, let me know whether you are using a PS driver or a PCL driver.
Thanks,
Atul

Adobe Acrobat XI Pro Download HELP!

My computer was just updated to Microsoft 8. I need to know how to download my Adobe Acrobat XI Pro Subscription back on my system. I thought I was following the correct steps but it's asking for a serial number. Which I don't have

Hi Shirley ,
To download Acrobat you can refer to the following link.
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
And if you need help regarding the serial number you can refer to the below mentioned link.
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Sukrit Dhingra

Acrobat 10 Pro scanning issues

I just upgraded to Acrobat 10 Pro running snow leopard and Using HP officejet Pro 8500 for scanner. When I try to create a PDF from scanner through Acrobat I get three Choices. SANE, HP Scan, and Vuescan TWAIN. If I select HP Scan or Vuescan it opens up those respective programs. If SANE is selected the following appears after a few moments.
After you click ok the following appears.
I previously installed(before the upgrade to Acrobat 10 from 8.0) the SANE driver but am wondering if I did something wrong. Not sure what I need to do to get Acrobat talking directly to the scanner. I have the latest drivers for the printer.
My goal is to be able to scan a document (create a PDF ) directly with Acrobat instead of sending the the scan through the other programs and then ulimately to acrobat where the document will be managed.
I had this set up this way when I had Acrobat 8.0 and before I upgraded to Snow Leopard which I am regretting right now as this is very frustrating after years of it working fine now I find myself dead in the water after an "upgrade" to the OS. Can someone please help me get this thing working smoothly again.
From What I have read it might have something to do with TWAIN drivers but frankly I need step by step help to get me back up and running.

Hi
You wrote "When I try to create a PDF from scanner through Acrobat I get three Choices. SANE, HP Scan, and Vuescan TWAIN. If I select HP Scan or Vuescan it opens up those respective programs" but did not disclose what happens after that. So, please tell if you are able to complete your scanning without any issues after HP Scanning software launches its dialog.
You also mentioned that you want Acrobat to directly scan from scanner without going through any other software. In this regard, I would like to tell you that, on Mac, Acrobat cannot handle scanning in Headless mode i.e without showing the scanner dialog. Although this works on Windows. Still, I would say it should be better than going through SANE. So, please let me know if you are able to scan directly with HP's genuine software.
-Ravish

Acrobat XI Pro Downloading Issues

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