Acrobat XI Pro is really sluggish

Just wondering if anyone might know why after upgrading to CS6, Acrobat XI Pro runs really slow when viewing documents - can take up to 10 seconds to load a document under 1mb. Also the Outlook PDF Previewer has the same issue, takes a long time to load the PDF, sometimes up to 30 seconds. Driving me nuts much, very much. Just uninstalled it and put 9.3 back on my system but because 9.3 was for Vista, I'm running Windows 7 and the Outlook Previewer won't work at all now, grrr.
Cheers!

I'm experiencing the same thing after upgrading from Acrobat Pro 9 to Acrobat Pro XI.
I have a 2.8 Ghz MacBook Pro 15 Retina w/ 16Gb RAM and Acrobat Pro XI is unbearably slow.
It takes several seconds litterally from selecting a search result until Acrobat updates the document.
Searching with indexes is quite fast though -- it's the hyperlink navigation that really makes working with PDF a productivity killer.
I noticed that Acrobat Pro XI is a 32-bit app on Mac OSX (10.8.3). Since hyperlink navigation involves a significant interaction with the OS itself,
I suspect that there must be some really ancient library still in there that causes a performance bottleneck -- at least for Mac OSX.
- Nicolas.

Similar Messages

Hi. I use Adobe Acrobat XI pro to make a PDF ebook embedded with audio. It works really well on my computer-I can read the book and hear the auto play mp3. The problem is, when I send it to my customers, they have difficulty hearing the audio. A few of th

Hi. I use Adobe Acrobat XI pro to make a PDF ebook embedded with audio. It works really well on my computer-I can read the book and hear the auto play mp3. The problem is, when I send it to my customers, they have difficulty hearing the audio. A few of them say they have Flash player on their PC and somehow they still can't hear, some say their Google Chrome browser tells them they've already got one flash player while they try to download one. For me, I had to download two versions of Flash player to be able to access to the audio. I don't know what the problem is, is it because it's the latest version of Adobe Acrobat XI pro that people with older version of Adobe reader or flash player can't open it properly? Or is it something else? How can I make sure every customer with different system can access to my books? Hope to hear from you ASAP! Thank you very much.

And how are the customers accessing the PDFs?
What devices are they using?
What program or apps with versions are they using?
I this age of other then PDF eBooks formats and reader program and apss for computers and mobile devices for these formats I would look at creating the books in one or more of the eBook formats.
Google Chrome and FireFox both have their own version of a PDF reader plug-in and they are well known to be less capable than Adobe Reader. It is possible to configure these products to use Adobe Reader.

When combining PDFs Acrobat XI Pro crashes. It manages to save the newly created document but the resulting crash is really frustrating. Any input would be welcome, thanks!

Just as the post said, I have a user that frequently combines PDFs. When she tries to combine documents, it crashes, although it does save the new document.
The crash takes away from her productivity and she isn't pleased as this was also happening with Acrobat 9 Pro that we just upgraded from. Any ideas on why
this is occurring would be most welcome. Thanks!

Acrobat versions prior to 9 had a bug which allowed you to do what you did. In Acrobat 9 this bug was fixed. In order to do what you want you need to certify (apply special certification digital signature with your certificate -- it is "Certify (Visible/Invisible)" choice in the "Work with Certificates") your document first. In the process of certification you can specify which modification permissions you allow the users of your document to make after signing. Certification signature must be the first signature in the document.

Acrobat 9 pro is very slow.

hello all,
i just wanted to know if anyone out there has a workaround, a band aid, a hack for Acrobat 9 pro? basically it is just sluggish functionality overall. i do alot of markups on pdfs and lately their is along lag after selecting a markup tool and clicking on the the document. opening and saving a file is very sluggish as well.
i can't disable the Webapi plugin because that controls the markup tools. i've searched around the web and no answer. if any knows of web site or a workaround for this problem that has is common in acrobat, i would really appreciate hearing from you. it's been really frustrating.
thanks again

yup that did the trick. i created a test profile and the functionality of Acrobat was snappy. next i just renamed my original user profile, restarted and Acrobat is finally running much better. thanks so much for your advice brennao, ~graffiti.

Error 1067: when trying to update Adobe Acrobat 9 Pro

I have Adobe Acrobat 9 Pro and have been using it for over 3 years. I Changed computers and uninstalled it from my first and then reinstalled it in my new, but have run into a problem that I cannot find an answer to, nor can I get any help from Adobe.
I will be notified that there are updates available and I will select yes to update the program, but after 20-30 second, a new window will pop up stating:
Update Failed
The process terminated unexpectedly.
Error: 1067
Details (http://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html)
From there, I will click on the Details link and be sent to an Adobe page telling me:
Try downloading Reader directly from this page.
This link sends me to a page to download the latest version of Adobe Reader (http://get.adobe.com/reader/direct/), so, I will make all of the selections, download it, install it, restart my computer, but when I open Acrobat 9 Pro and try to run the update again, nothing changes and I receive the same error message.
Now, I go to try and get some help from Adobe, but am just sent here to see if I can find out any other information because they "no longer" help with Acrobat 9 Pro(?).
Does anyone have any answer on what I can do to fix this or why this is happening? I've never had any problems with this program before. It just all started when I changed computers, and this one is a brand new computer, so no bugs or anything. I installed Photoshop CS5, Illustrator CS5 and InDesign CS5 without any problems and they all updated without a problem.
I'm not sure how important the updating really is, but it makes me feel better, knowing that any changes or problems with the program can get "fixed" with these updates.
Thank You,
Sean

Not that it is going to ease the testing of your patience at all to suggest you try somewhere else, but there is a forum dedicated to Acrobat Installation and Update Issues that might have some info or people ready and able to help you:
http://forums.adobe.com/community/acrobat/installation_and_update_installation?view=discus sions

How do I transfer the Adobe Acrobat XI Pro to a new computer?

I downloaded Adobe Acrobat XI Pro from the internet last week and I am changing computers in my office today. How can I transfer this program to my new computer when the program did not give me an option to SAVE it when downloading it? I really want to use it on my new computer and do not wish to purchase it again since no one will be using the old computer after it is switched out.
Thanks for your help. Michelle

I assume you have your S/N (or subscription information). In that case, you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. You should deactivate the version on the old computer so you keep your activations current. Also, be sure to register your installation, particularly with the S/N for the future so you have access to info online (like your S/N). Also make a backup of the install file on a CD or backup drive for the future -- a download may not always be available, and even if it is it may be hard to find.

Acrobat 9 pro and problems with pdf made by photoshop cs4

Hello,
I have encountered a problem when viewing pdfs exported from photoshop cs4 using acrobat pro 9. If I open single pdf, it's ok, but whenever I open another pdf, all text is jagged. Then if I close all pdfs and try opening the second one, it's ok again. It looks like acrobat is not able to render texts correctly in newly opened pdf when another pdf is already opened.
This happens only with pdfs exported from photoshop (file->save as->pdf). It does not really matter if the first opened pdf is from photoshop or not, all other opened pdfs from photoshop are crapy.
I tried different settings when saving pdf but the results are always the same - jagged type (it does not even look like aliased, it's completely screwed and unreadable) in second pdf. It is funny because text present as smart object from illustrator renders fine all the time. Therefor I think the problem is between photoshop export and acrobat, vectors are rendered with no problems.
I tried opening on different pc (also with acrobat 9 pro) with the same result. Systems are vista on exporting pc, the second pc is running windows7 beta. However on the third pc with windows XP and adobe reader 9 everything works fine.
Any ideas how to make this work?
regards,
embee

Solution found for me. From Adobe Acrobat & Reader 9.1 Release Notes:
Roaming Profiles on Windows and Networked Home Directory on Macintosh
are not supported configurations for 9.0 or 9.1, however we have made
several fixes in 9.1. We are looking at the possibility of supporting
this for the next major release.
As I am working with roaming profiles, my current solution (which is no solution at all) is to wipe current and reinstall Acrobat/Reader 8. Among other things there are supposed console hacks to make the purchased Adobe software run at all in a group work environment. I will end up trying them later.
Some good reads are :
http://forums.adobe.com/thread/300660
http://forums.macrumors.com/showthread.php?t=198512
http://forums.adobe.com/thread/391738?start=150&tstart=0
http://serverfault.com/questions/37805/adobe-reader-wont-launch-when-logged-into-network-u ser-accounts-open-directory

Acrobat XI Pro install error 1636 - cannot get around it. How to do?

I had installed Adobe Acrobat XI Pro and it worked for a few months. Then it stopped. I tried to repair it and could not - so I tried to uninstall. Most uninstalled, but there is still one "program" listed that cannot be uninstalled ( I get message: "This package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer Patch Package."). When I try to re-install, I get error message: "ERROR: Install MSI payload failed with error: 1636 - This update package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer update package.
MSI Error message:
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1636"
I installed on HP Elitebook 8540w with Windows 7, x86
Can anyone tell me how to fix this? I was already on live support with Adobe for 3 hours and they could not fix it. I really need help and need the software functioning again as it should.

Hi keyarc,
Please use the Acrobat cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) to remove the software completely.
Reboot the machine, install Acrobat and check.
Regards,
Rave

How Do I Reinstall Acrobat XI Pro After Uninstalling?

I have had nothing but trouble with Acrobat XI Pro since installing from the Creative Cloud. If a PDF from a client contains a comment or note, Acrobat crashes. If I try to open Preferences, it crashes. It does it intermitently. For awhile today I could do both, then it started crashing again. I've logged out and back in, shut down and restarted.
I've been poring over these forums all day and not seeing anyone with a similar predicament. Finally, out of frustration, I ran the uninstaller and tried to reinstall. Now the Adobe Application Manager shows that Adobe Acrobat XI Pro is up to date, even though it has now been removed from my system. I'm really screwed and on deadlines, Yikes! Please help!
I'm using a 24", early 2008 iMac, OS X 10.8.3, 4GB RAM.
Lauren

After 2-hours on the phone with Adobe help we traced the problem to old CS4 files. Here's how we fixed the problem:
1. We ran uninstallers on all the old programs.
2. Ran the Creative Suite Cleaner Tool (set to "All" not just Creative Cloud).
3. Trashed the Adobe Application Manager.
4. Shut down and restarted the mac.
5. Re-ran the Creative Suite Cleaner Tool to make sure there was NOTHING in the list at all.
6. Re-installed the Adobe Application Manager.
Finally Acrobat XI Pro was able to install properly. Whew! I hope this helps someone else.

Acrobat XI Pro won't start

I have Acrobat XI Pro installed on my Win 7 Professional system. Every so often (more often than once a month), when I click on a PDF file, nothing happens. When I look in Task Manager, there's an instance of acrobat.exe listed. Often I'm not sure if I really clicked on the file when nothing happens, so I'll click again. In that case, I'll get multiple lines of acrobat.exe in Task Manager.
The only way around the problem that I've found is to uninstall and reinstall Acrobat, which is a huge nuisance.
I upgraded from Acrobat X Pro because I had the same problem with that version. I tried several "solutions" that I found online for what sounded like my problem, without any success. I was hopeful that upgrading from Acrobat X to XI would solve the problem, but it hasn't.
I have CS6 installed on my system, but I uninstalled Acrobat from the Suite when I installed Acrobat XI.
How can I fix this problem once for all? Thanks!

I clicked on the Adobe Acrobat XI Pro entry in the Control Panel Programs and Features list, and it gave me a message box asking if I wanted to uninstall the program. I was hoping that it would give me a repair choice, but it didn't; it just proceeded to uninstall the program.
So I then reinstalled the program, which is listed in the Control Panel as Version 11.0.0. I will try to update it to 11.0.03 now.
Already, once, in testing that the new installation worked, it crashed and asked whether to close or debug, which makes me wonder how solid the installation is.
However, at this point, it's working so I can't test any fix to the problem till it occurs again. I just wish I could do something that would solve it once and for all.

Acrobat XI Pro installed on Windows 7 but won't start

I bought a stand-alone version of Acrobat XI Pro, and installed it on my Windows 7 computer. The first time I try to launch, I get a window asking me to verify the serial number. The DDL for product name doesn't list Acrobat XI Pro and it won't accept my serial number (even though I copy/pasted it from the order page on the adobe.com site). It says that the serial number is valid but that the product isn't on the machine. And yet, when I navigate to program files> Adobe > Acrobat, viola--there it is.
When I double-click the exe file, I get the message, "validating serial number", followed by "serial number is valid, but qualifying product could not be found..."
I've tried uninstalling and reinstalling several times, to no avail. And yes, I've also tried restarting after installing as well. I am, of course, on a deadline and really need this working...
Help!

I'm pretty sure that I bought the full version, but will check.
The window wasn't asking for what version I upgraded from, but I can try that...and I hadn't installed the old version on this machine (new computer).

I had Acrobat XI Pro Trial installed on W8.1, and I had to uninstall it because issues with MS Office 2010. Now I try to reinstall Acrobat and It does not allow me to use the trial version anymore even it was not over. What to do??

Well, I had installed in my new computer a trial version from Acrobat XI Pro, but I had issues with Microsoft Word 2010, since it did not allow me to save changes on my file. I uninstalled it from my computer before the trial period was over, and then, after I solved the issue with Office, I wanted to get it back for a time, but the installer does not allow me to choose Trial Version. I can reach that screen where you choose between key and trial, but once I press trial and click on next, it does absolutely nothing at all.
I have tried to manually delete folders, and I even used CC Clean to make a registry set up, but nothing out of that is working for me at all, and it keeps happening. I have no really idea what to do, and I kinda need to use Acrobat immediately for a file.

The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

"There was an error processing a page. Out of memory." Adobe Acrobat 9 Pro-Please Help!

"There was an error processing a page. Out of memory." Adobe Acrobat 9 Pro I had this problem with my last computer over two years ago which was obviously an older version of windows and acrobat and had found a way to solve it but like I said it was an older version and was 2 years ago so I don’t remember how to fix it. I’ve looked through many forums and emptied my temp folder I’ve uninstalled and reinstalled the software I’ve turned off my anti-virus I don't have adobe reader because I know this causes comflicts also and have tried so much more and I’m still having issues with about half my pdf files I cannot figure it out. I use pdf files many times a day and this is really hindering my work so please please please if anyone else has experienced this or knows how to fix it that would be great thank you!!! I’m somewhat computer savvy but not completely so if you cloud please explain to me in slightly less tech terms that would be great too.

Assuming your disk is not too full, and your virtual memory settings are normal, this is not caused by software clashes, TEMP folders nor fixed by reinstalls. It is Acrobat _actually_ running out of memory, or running out of something else it has a fixed supply of.
1. Are you using any plug-ins to process files?
2. After you get this error on a particular file, restart Acrobat. Does the file now open OK?

How can I embed metadata in a pdf file using Acrobat XI Pro?

Hi, everyone!
I need some info how I can put things like key words, description of the file and the like permanently in the file to let it 'travel' in the file everywhere, no matter what the OS is. I guess I should use Properties 'path' but it resembles Windows system properties, so I'm not sure. Moreover, there's so little about it in manuals....
Once I've done with it, can it be read just by Adobe Reader?
And one important thing more: is there any inner search engine inside Acrobat XI to search the files by key words and other similar metadata criteria or I'm solely dependant on the OS search function?

Thanks for the link - it sounds highly specialised, but simple experiments of opening a Properties Windows and putting some description notes and author or key word is readable by Acrobat reader or the system search engine so maybe it's not really complicated - mind you, I don't mean right-clicking on the file where options are poor and probably thode of the OS but Preferences edition after opening the document in Acrobat XI Pro - I hope this one is of Adobe and maybe I won't need Bridge to read it I know in the suggested thread it's a problem of graphics metadata within the pdf file....

Text spacing goes crazy after editing a pdf in Acrobat 9 Pro Extended

Recently upgraded to Acrobat 9 Pro Extended from 7. I have old pdf documents that need minor editing. When I edit text with Text Touchup tool, I get an error that font substitution taking place, usually TimesNewRoman Postscript to just TimesNewRoman. Once I save the pdf, text throughout the entire document is spaced randomly, i.e. "Doc ument is n o t fo m atted correctly". I do not have the original source documents to re-scan or recreate the PDF. If I create a new document using 9, I embed my fonts or I get the same problem. I can't do this with the hundreds of old documents I have. Is there a fix? I have tried Adobe Tech support via email with no response.
I am using Distiller to print to pdf.
I am using Vista Home Premium (ugh!) but tried it on an XP system with same results.
All my documents are text, and were OCR'd using Abbyy FineReader originally.

Thanks for the input, but I don't have the originals in either hardcopy or OCR'd files. My workaround is to re-OCR the pdf, make the changes I need and then save to PDF. This makes a lot more work. I am really trying to figure out what changed in 9 from 7 that causes this to happen. I believe it is an issue with the fonts, was just hoping for a fix.
The edits to these documents are minor, like removing some highlighting or taking away a few words of colored text, but they are necessary, just very unhappy that it now can take hours to do something it used to take minutes to do.

Acrobat XI Pro is really sluggish

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