Acrobat XI Pro Listed as updated, but not installed

Using Mac OS10.9.4 and have CC subscription. Tried to use Acrobat, and got a serial number request, noticed that Acrobat X was installed. I uninstalled it, but noticed that there was no Acrobat XI Pro installed, even though it shows that it was recently updated in the CC menubar app. What's up with this?

Sorry - I didn't realize your entire single line post was a link.
I did delete the OPM.db file, re-logged in and Acrobat still appear. I even uninstalled the CC manager app, reinstalled it (ala solution 3), and no change. My next option apparently is to uninstall the entire CC collection... this is ridiculous.
There was no mention of other files to delete in the OBE folder - I'm going to delete the ones that say acrobat 11 and see what happens.

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Hello there,
I use HP 15-r046tu Notebook PC, the issue is my HP Support Assistant is downloading driver updates and every single time its failing to install. I even saw earlier posts on this issue and downloaded the latest support assistant and also followed the instructions but yet its not helping to solve the issue. btw i am using windows 8.1.
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Farhnahasnat
Welcome to the HP Community Forum.
Commentary
Depending on the underlying cause of the problem, the HPSA (HP Support Assistant) may never be able to install the updates on your particular system. The problem could be a server problem, it could be the Internet path the data has to take to get to your part of the planet, it might be your Internet provider that, at any particular moment in time, is not cooperating, it is possible that your computer is having RPC issues due to outdated drivers, File System errors --- whatever.
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Make sure your Windows Updates are current.
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Next:
Close all your programs and shut down your computer
Shut down and Switch off any other computers in the network
Switch off any printers on the network
Switch off the Router
Disconnect everything on this computer (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Switch on the router - wait at least thirty seconds for the router to boot.
Boot the computer and log in
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Your computer's Support Website:
HP 15-r046tu Notebook PC Drivers
Reference:
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=======================================================
Commentary -- BIOS Updates
It is this Expert's opinion that you should not depend on HP Support Assistant when it comes to BIOS updates.
Depending on other factors in the system at the time the HPSA tries to hit your system with an update of this type; the results might be ... other than expected.
You might set HPSA to "Notify" to prevent it from trying to update your BIOS.
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Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
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Click Accept as Solution when the Answer is a good Fix or Workaround!
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Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
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I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

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Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
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Perfect answer. And I feel a bit dumb (should have worked it out, but still finding my way round the Mac). Many thansk for the help.
From: Test Screen Name <[email protected]>
To: John Spencer <[email protected]>
Sent: Saturday, 1 November 2014, 20:20
Subject: I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
created by Test Screen Name in Acrobat Installation & Update Issues - View the full discussionYou probably still have Adobe Reader on the system. Be sure to run Acrobat instead. Use Launch Pad. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6889718#6889718 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link. Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

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Acrobat XI Pro Listed as updated, but not installed

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