Acrobat XI Pro overwrote XI Standard now installer can't find product

I just downloaded the Pro Upgrade and the defaults were chosen. I'm not sure what I missed, but now the Pro installer is saying that there isn't a valid product installed (DUH, you overwrote it). I'm a little surprised this happened but after other Adobe SNAFU not totally. Is there truly not a customer service number any more to help resolve this?

@Goel: Windows 8.1, from the Adobe Website. I don't have the screen shot but basically it said the serial number was good but that it, the installer, couldn't find an qualifying product installed and needed the serial number for the qualifying product. I understand the question, what I don't understand is why it would work this way and not warn you that it was going to eliminate all traces of the qualifying product before it checked to see if the qualifying product was installed.
@TSN-MVP++++: Well of course you need the qualifying product for the upgrade. This installer, unlike every other installer ever written anywhere by anyone on the planet, uninstalls the qualifying product then checks to see if the qualifying product exists. Here's a suggestion, if you are providing an upgrade check for the qualifying product before modifying the system.

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