Acrobat XI pro upgrade fails during installation.

Upgrade from Acrobat XI to XI pro fails. "Setup detects that you already have a more functional product". What gives and how to recover? Windows 8.1. I have a folder on my desk top with Acrobat XI setup.exe file.

xi standard is not upgradeable to xi pro, http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Similar Messages

Adobe Acrobat XI Pro upgrade from 9 installation problem

I just purchased Adobe Acrobat XI Pro upgrade from 9. The installation has stalled. Any suggestions?

HI Stormin56,
What is the error message you got ?
On which Operating system are you installing the software ?
We need more details to help you.
Thanks,
Manish Sharma

Acrobat 9 Pro blue-screens during installation (registration) and bluescreens during uninstall

I tried to install Acrobat 9 Pro. It got to the registration part and Acrobat crashed my Win 7 laptop with a PAGE_FAULT_IN_NONPAGED_AREA (error 0x50 on bluescreen). Attempting to uninstall results in the same error/blue screen. I can do an installation repair, which does complete, but when I start Adobe Acrobat, it still brings up Acrobat and seems to work fine only for about 10 seconds beore it bluescreens with the same error. I still cannot uninstall or run Acrobat without bluescreening. I can run Adobe Reader, Photoshop CS5, Lightroom 4 and do anything I usually do on my laptop without any issues. However, if I try to use Acrobat, it crashes my laptop every time. I once was able to bring up the option to update the software and I saw some message about registration or something being disabled, but it crashed immediately so I was unable to fully read the message.

What has happened is that you have selected to install the PDF add-on which will not run alongside your version of Acrobat. Without warning, the installation just uninstalls the incompatible full version of Acrobat.
I don't think you can just uninstall the add-on so you will need to uninstall Rh, reinstall Acrobat 9 then reinstall Rh deselecting the add-on.
I am not sure that will be entirely trouble free as Word has to be compatible with Acrobat and I don't know if your two versions are.
It's not a way of forcing you to upgrade but I do agree it could be handled better.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

My Acrobat 8 Pro is failing to print to a pdf from multiple software. I get an error message that a repair fixes but only for a little while. Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a

My Acrobat 8 Pro is failing to print to a pdf from multiple software. I get an error message that a repair fixes but only for a little while. Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a way to buy a valid serial number and then 8 stops working again. I’d be happy if the 8 I paid for worked right or I could get 9 for a small cost but I cannot afford $450 or $20/month. I need a permanent solution that I should be already paid for with 8 pro.

After multiple repair procedures with reboot in AA8 I was eventually able to restore the printing to pdf function from various software. However I have again lost my Acrobat tab in Outlook 2007. I need that back, but today an even bigger problem arose. AA8 has stopped printing to fax. It faxes a blank page. The only fax printing option is “Microsoft Shared Fax Driver”. My fax software is “Windows Fax and Scan” and it was working fine just a couple weeks ago. My OS is Windows 7 Professional.
I have tried doing the updates you referred to but I get error messages like these:
“No qualifying products found to apply this update, or update has been already applied”
or
“The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing , or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.”

Acrobat X Pro Install Fails OS 10.7.4

Hello,
On a new installation of CS6 D&W Premium, on Mac OSX (10.7.4) Everything seems to install except Acrobat, and I am left with the following after installation.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Despite the above error, the application is in the APP folder and starts with no errors. Recently an update became available to Acrobat X Pro and the Update will not install -- it says that Acrobat has been modified since its original installation.
Any ideas what might be going on here?
Thanks for looking!
Justice

Restart with the Option key held down and use Lion's recovery partition to install onto that drive. Alternatively, clone your existing system to that drive, run DiskWarrior on the clone, restart from the clone, and use DiskWarrior to repair the internal drive.
(69992)

ERROR: DW050: - Acrobat X Pro : Install failed

Error: DW050: - Acrobat X Pro : Install failed.
What does this mean?

Hi Sam,
Please check the below link related to this error. Let us know if it helps.
http://helpx.adobe.com/creative-suite/kb/installation-error-dw050-dw020-cs5.html
Regards,
Ashish

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand

Acrobat XI Pro Upgrade Issue Recognizing Serial Number for Acrobat X Pro

I purchased Acrobat XI pro upgrade yesterday, was able to install, deactivate Acrobat X pro. Now however, it is rejecting the serial number for Acrobat X pro and I can't use the program. Please help!!

Hi Stajascha1,
We are sorry for the inconvenience.
Can you please provide the exact message on the screen while you are trying to enter the serial number.
If that is possible can you attach the screen shot of the error message. Make sure the serial number is not visible in screen shot.

I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

Yes, I have a TLP license, so which kind of upgrade should I buy?
I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

My mac book pro has frozen during installation of OS X Yosemite. What to do?

my mac book pro has frozen during installation of OS X Yosemite. What should I do?

Wait it out for couple of hours.
Hope you have a backup.
If you have a backup ready, restart the computer.

Can't download acrobat XI pro upgrade on windows 8

Can't download acrobat XI Pro upgrade on Windows 8. Click on download buton, and it brings me to the screen that details which browsers work. I have Windows IE 10.

You cannot download the update from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5535 ?

Acrobat X1, Purchased upgrade, failed as no valid product to upgrade from existed (my mistake but want my money back!). So purchased Acobat X1 std, install seemed OK, but does not work as I continue to get the upgrade screen saying no valid product to upg

Acrobat X1, Purchased upgrade, failed as no valid product to upgrade from existed (my mistake but want my money back!). So purchased Acobat X1 std, install seemed OK, but does not work as I continue to get the upgrade screen saying no valid product to upgrade from? So now I have spent lots $$ and nothing working. Why is this so complicated? what do I need to do?

Hi Rave,
Thanks for this; my issue is that I have now supposedly purchased a retail version of Acrobat X1 (i.e just spent more $$, after the upgrade attempt to Acrobat X1 failed), and while this feigns an OK install, it fails in someway to override the "Upgrade Acrobat X1 version". E.G. once I load up to read an acrobat file the "upgrade version" executes/intercepts and ask for serial numbers and check for a previous qualifying version which I do not have, (BUT what I do have is the current retail version of acrobat X1 which is not recognised)
Do I need to uninstall and start over again? (I am reluctant to do this as I am sure serial number issues will arise, as I assume downloaded file will be cleaned up etc, and I am not spending more money trying again!)
Any suggestions?

SQLServer2012-KB2716442-x64 failing during installation

I tried to install recent update for SQL server 2012 and I cannot:
SQLServer2012-KB2716442-x64 failing during installation, both Windows Update and manual setup.
The last entry in log before rollback is following:
10/10/2012 19:07:04.981 Attempting to run user requested action from media ScenarioEngine.exe
10/10/2012 19:07:04.981 Attempting to launch process d:\3a871c25ddff78ec44f571\x64\ScenarioEngine.exe
10/10/2012 19:11:15.917 Process returned exit code: 0x858C001E
10/10/2012 19:11:15.917 Media ScenarioEngine.exe returned exit code: 0x858C001E

This is the root cause
The machine is clustered, but the cluster is not online or cannot be accessed from one of its nodes. To continue determine why the cluster is not online and rerun setup instead of rerunning the rule since the rule can no longer detect a cluster environment
correctly.
I see from the summary log that the installed instances are not clustered, I would suggest the following if the machine is cluster enabled try to see why is the cluster is not online
Second if the machine is not clustered below thread suggest that this ruel is being excuted though the machine is not c;ustered due to media corruption, one advice here is to re-download the patch, decompress it to local folder then run setup from local
folder
http://social.msdn.microsoft.com/Forums/en/sqlgetstarted/thread/86d3ca43-287a-4195-bc6f-3752215e09df
to decompress patch run the following command
<patch.exe> /x:"c:\SQLServer2012CU"
the launch setup from c:\SQLServer2012CU
Regards,
Ahmed Ibrahim
SQL Server Setup Team
My Blog
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click
"Mark as Answer" and "Vote as Helpful"
on posts that help you.
This can be beneficial to other community members reading the thread.

Acrobat X Pro not installed during CS6 installation

Hello,
I have done an upgrade from CS5.5 Design Premium to CS6 Desing & Web Premium with a problem that the only program that was not installed was the Acrobat X Pro application.
Steps I have done:
1) Deactivate CS5.5 License
2) Deinstall all CS5.5 applications using Windows 7 system controls for deinstallation of programms
3) Install CS6 and activate licenses
Result:
All applications like Photoshop, Fireworks, Dreamweaver, etc. was installed correctly and running fine.
Only Acrobat X Pro done a rollback and was not installed.
Next Steps:
1) Deinstall Acrobat Reader X
2) Running Acrobat Cleaner Tool
3) Reboot
4) Trying to install Acrobat X Pro
Result: Rollback again. No installation done.
See the following note I get, when I try to start the installation again.
Excuse for the German screenshot.
The hover message means: "Operating system does not meet the system requirements. Service Pack 2 recommended"
An for the other notes you can see in the screenshot the note is: "Operating system does not meet the system requirements. Service Pack 1 recommended"
I'am using Windows 7 Ultimate 64bit with Service Pack 1 (German)
Has anyone have had the same situation, that Acrobat X Pro or an other application out of the CS6 suite done a rollback during the installation?
Best regards
Buckaroo - aka Juergen

If you had CS5.5 DP Acrobat X was already installed.
Bob

Acrobat 9 Pro upgrade installation on new PC

Hi,
I've installed Acrobat 9 Pro on my new PC using the serial number I received when I bought it in 2010.
However, as part of the installation process, I'm now being asked for the serial number for the original product that this one was an upgrade for. I don't have that, as I bought it in 2008.
Is there any way I can find it online?

Hi NickCrowhurst,
Thank You for posting on the forums. Kindly helps with the information listed below for further assistance.
1.where did you purchase the previous version of acrobat from (Adobe/Reseller)
2.Did you register the product.
However, kindly follow the steps mentioned in the article listed below, hope it helps.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload
Thanks,
Vikrantt Singh

Acrobat XI pro upgrade fails during installation.

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