Acrobat XI Pro Upgrade Issue Recognizing Serial Number for Acrobat X Pro

I purchased Acrobat XI pro upgrade yesterday, was able to install, deactivate Acrobat X pro.  Now however, it is rejecting the serial number for Acrobat X pro and I can't use the program.  Please help!!

Hi Stajascha1,
We are sorry for the inconvenience.
Can you please provide the exact message on the screen while you are trying to enter the serial number.
If that is possible can you attach the screen shot of the error message. Make sure the serial number is not visible in screen shot.

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