Acrobat XI Pro won't activate on Windows 8.1

Acrobat XI Pro won't activate on Windows 8.1 after loading from DVD.  The serial number is recognized as valid, but the Acrobat version choices that are listed don't include Acrobat XI Pro.

It is possible you are installing an upgrade and it is asking you to provide information for the previous version that you already own.  When you purchase an upgrade you are normally asked for which version you already own and the serial number for it as well.

Similar Messages

  • Acrobat XI Pro won't Activate

    Hi All,
    I received Acrobat XI Pro (for free, thanks Adobe) at the launch event in 2012 and it's been a great product to use.
    It's started asking me to activate it. SO I go to the activation screen, after logging with my Adobe ID, put in the 24 digit serial number, and it tells me I cannot activate it.
    I logged into the Adobe portal with my ID and look at products, it tells me my Acrobat is there and lists the same serial number.
    Help! This is an essential tool to my daily workflow.
    Cheers!

    Hey RolyTnz,
    Could you please share the screenshot of the error message that you get after entering the serial number.
    Hope to hear from you.
    Regards,
    Anubha

  • Acrobat XI Pro Won't Convert 206 Page Word Document into PDF

    Hi there
    As menetioned above, Acrobat XI Pro Won't Convert my 206 Page Word Document into a PDF.  The Word document was originally a PDF file that I converted to Word and it has split all the text into sections.
    It sounds like converting a PDF into Word isn't the best way to edit, re-format and then save as a PDF again.  I would love to hear your advice on this.
    Thanks very much for your help!
    Fiona

    First before you recreate the PDF from the Word Document.
    In word: Open Document
    Next open a new Blank docment
    switch back to Word click on the ¶ button
    scroll to of go to very end of docment.
    click just to right of the perion in the last sentence.
    now go to very beginning of document
    Hold down the Shift and click to the right of first letter in document.
    Now choose copy.
    Now switch to Blank document
    Choose Paste special.
    Now choose Text only.
    If works all the words will be there spaced correct but with no ¶'s.
    Now insert returns as desired.
    Now save as a docx file under a different name.
    IF you are on a Mac use the following directions:
    go to File menu > Print > PDF Hold down PDF button until Context menu pops up.
    Choose adobe PDF.
    follow steps when the first window opens.
    Save as PDF in desired location.
    Now open the PDF in Acrobat. Document should be properly formatted and ready to go.
    AS you've found The conversion is not seamless. Acrobat doesn't distingish between automatic end of line breaks and Returns and you have to put the pieces back again.  I wish Adobe and MS would get over the jealouscy of each other and share howcode works so Thatapplications could work seamlessly together.  BUt they never will.

  • Adobe Acrobat 9 Pro will not open in Windows 8

    Adobe Acrobat 9 Pro will not open in Windows 8. It worked until 2 days ago, now it won't do anything. I have uninstalled it and reinstalled it with no luck.

    32 or 64 bit system? Have you updated Acrobat? Was anything else installed between when it worked and did not? When you say AA 9 will not open, does that mean when you have selected it in the programs list (OK, that is the metro interface if you have not installed the desktop options -- 3rd party)?

  • Acrobat X Pro won't start

    Acrobat X Pro (10.1.6) won't start after Windows update on 3/13/13. Running Windows 7. I do not have CS6 and the Acrofix download does not solve the problem. I have reinstalled the software, applied Adobe updates (at least what I could find) and updated all Dell drivers. Does anyone have a fix for this problem?

    Thanks Bill. I did try the repair first before I reinstalled the first
    time. I’ll give another go and try the cleaner as well.
    Starboard Storage Systems
    Daryl W. Overholt
    12303 Airport Way, Suite 230
    Broomfield, Colorado 80021
    (o) 720-446-5105
    (m) 303-807-9332
    [email protected]
    www.starboardstorage.com
    From: Bill@VT [email protected]
    Sent: Saturday, March 16, 2013 6:38 PM
    To: daryloverholt
    Subject: Acrobat X Pro won't start
    Re: Acrobat X Pro won't start
    created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in *Acrobat
    Installation & Update Issues* - View the full
    discussion<http://forums.adobe.com/message/5154092#5154092

  • How do I fix the Database Organizer Error when using Acrobat 9 Pro on desktop PC with Windows 8.1 and 64-bit OS?

    After loading Acrobat 9 Pro on my desktop PC (Windows 8.1; 64-bit OS), opening and closing a previously saved pdf file, I constantly get a message pop-up that indicates a "database organizer" error.
    How do I fix this?
    I have read multiple responses at various forums and they do not seem to apply, or have not worked for others, with regard to the details of my version of Acrobat and Windows OS.
    I'm beginning to think that the only solution is to purchase the latest version of Acrobat Pro and install it on my PC, which, of course, I would prefer not to do, unless this is my only viable option.
    Can this problem, specific to my version of Acrobat and Windows OS, be fixed or is the simple answer:  purchase the latest version of Acrobat Pro, because there is no fix for my version of Acrobat/Windows OS?
    Any help would be greatly appreciated.
    FHW

    Hi Frank ,
    Please refer to the following link and see if this helps.
    https://helpx.adobe.com/acrobat/kb/error-organizer-database-damaged-reset-1.html
    Regards
    Sukrit Dhingra

  • How do you make "Acrobat X Pro" open the "combine pdf" window in the foreground?

    How do you make "Acrobat X Pro" open the "combine pdf" window in the foreground?
    I am using a "Windows 7" computer at work with "Acrobat X Pro" and I'm constantly combining
    pdf's and tiff's in Acrobat.
    It would be nice if when I select 30 or 40 files to combine, the
    "Combine Supported Files in Acrobat" window would open in the
    foreground, not behind the 10 or so windows already open.
    I have been researching this for some time now with no solution.
    If the answer is that "IT CAN'T BE DONE", then that's fine. At least
    I will have an answer and can stop searching. If (as I suspect) it can
    be done, then kindly supply me with "step by step" instructions.
    Michael Jones

    Something that works  (provides Acrobat the application precedence in the OS that is requisite for this) --
    Minimize the 10 or so application windows before engaging use of Acrobat's "combine".
    That'll let the Acrobat dialog windows display front and center.
    Be well...

  • Acrobat XI Pro will not activate when trying to convert to an Acrobat form from an existing Word document

    My version of  Acrobat XI Pro will not activate when trying to convert to an Acrobat form from an existing Word document.  Acrobat not responding.
    Please advise
    John B

    Hi johnb69345359,
    I am sorry for the inconvenience caused. Lets try to resolve this issue.
    I would require few details in order to diagnose the issue correctly :-
    1) Are you able to launch Acrobat XI pro ?
    If yes, please try Help -> Repair option to repair Acrobat XI pro. Then try to perform the covert operation.
    2) Let me know the Operating system installed on your computer.
    3) Is there any error code or error message?
    Regards,
    Aadesh

  • Acrobat X Pro won't open.  Even after a reinstall - what can I do?

    My Acrobat X Pro won't open - even after a reinstall.  What can I do?

    Thanks Jeff - what's strange is that I've been prompted a few times since installation to register the software, so I don't know why it would be doing that if it's already registered.
    When prompted, I would follow the links to the registration information page, and then work through the registration process, and then when prompted to enter the serial code it does not accept it. I've tried the serial code that came with the license, as well as the serial codes for the individual products (Illustrator, Photoshop, etc.), and none of those were accepted by the registration form. So "registering to an account which includes your companies information would be sufficient." does not seem to be working for me, unless there is more to "including the companies information" then I've seen in the sign up pages.
    To be clear, I'm not fumbling around blindly here, I've done a lot to try and register the product myself and have yet to succeed.
    My questions are these (and apologies if this is not directly related to the OT), 1) is there a way to confirm the product is registered, 2) if it is not registered, what specifically do I need to tell the purchasing people to do to make sure it is registered properly, and 3) after following the process here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html - does this fix the Acrobat issue for good, or will I have to repeat this process in another 30 days? Does lack of registration potentially affect other products in the Web and Design Creative Suite?
    Thanks again for the assistance, I'm hoping to get enough information to be able to give our IT folks a clear resolution to the registration issue.

  • Adobe Acrobat 8 Pro won't convert Publisher docs to PDF

    Adobe Acrobat 8 Pro won't convert Publisher docs to PDF. It converts other Microsoft docs.  Any suggestions?

    How are you trying to convert?
    Are you using the File-Print function, and selecting the Acrobat printer?

  • Provide correct link to download and use my product, Adobe Acrobat XI Pro Student and Teacher Edition (Windows, English)

    Please provide correct link to download and use my product, Adobe Acrobat XI Pro Student and Teacher Edition (Windows, English)

    If you want instant replies, you need to Contact Customer Care.
    If you post here in the user forum, you have to wait until someone sees your post (and knows the answer).
    Anyway: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  • My Acrobat X Pro won't open.  It's part of the CS6 suite.  Was working a few weeks ago no when I try to start app it does nothing.  Thanks

    My Acrobat X Pro won't open.  It's part of the CS6 suite.  Was working a few weeks ago no when I try to start app it does nothing.  Thanks

    Hey kalymi,
    You might need to refer this kb file and try resolving the issue:
    Doesn't launch after 30 days | Installed as part of a CS6 suite
    Regards,
    Anubha

  • Acrobat X Pro won't open at all after installing on new computer. Please help! It is from the CS6 Suite

    Hi, Can anyone help me? I had to change my computer, so I re-installed my whole CS6 Suite. Everything works except my Acrobat X Pro... It won't even open!! I am using a Windows 7 PC ... I even had Dell try and help me... the only thing they where able to do was help me be able to see .pdf docs in Reader! But I can't open a document, or create one, block sensitive info, nothing!

    Hi Lisley56, I found the solution there is a Plug in for Acrobat X Pro that came with Adobe Suite CS6... I downloaded it and that did it!!! It's called "Acrofix". Try looking it up in the Adobe website!!! I hope it works!!

  • Acrobat X pro won't run

    I am on Windows 7 64 bit and have CS6 - in particular Acrobat X pro.  The program simply won't start.  I double click on a PDF and nothing happens.  I try to start Acrobat from the start menu and nothing happens.  I have "repaired" the installation and still nothing.  Any help on this would be greatly appreciated.
    Rob

    What's the error message?
    Did you try installing the newest version of AAM?
    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
    If there is not an error message then you probably want to uninstall with the Acrobat Cleaner Tool and try again.
    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • Quicktime 7 Pro won't activate

    I purchased Quicktime 7 Pro, registered it in my Preferences under my existing Quicktime 7.6.9 version, the registration was successful with the "Pro" indicator showing on the Quicktime logo, but the Pro version won't activate, even after restarting my computer. Any suggestions?
    Thanks,
    miss2z

    the registration was successful with the "Pro" indicator showing on the Quicktime logo, but the Pro version won't activate, even after restarting my computer. Any suggestions?
    Can you explain what you mean by "the pro version won't activate?" There is no separate "pro" version. When the QT 7 Player accepts "Pro" registration, it merely allows you to access functions not available in the basic player such as exporting files to different compression formats, access to the "Property" window allowing you to mask, layer, merge, scale, offset, rotate, apply filters to data, etc.

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