Acrobat XI Pro won't Activate

Hi All,
I received Acrobat XI Pro (for free, thanks Adobe) at the launch event in 2012 and it's been a great product to use.
It's started asking me to activate it. SO I go to the activation screen, after logging with my Adobe ID, put in the 24 digit serial number, and it tells me I cannot activate it.
I logged into the Adobe portal with my ID and look at products, it tells me my Acrobat is there and lists the same serial number.
Help! This is an essential tool to my daily workflow.
Cheers!

Hey RolyTnz,
Could you please share the screenshot of the error message that you get after entering the serial number.
Hope to hear from you.
Regards,
Anubha

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