Acrobat XI runtime error

I keep getting a runtime error after downloading Acrobat XI teacher/student edition.  Tech chat has
lost me twice.  Can anyone help.  I am over 2 hours into this and about to return it.

Hi,
Provide your system information and try link given below to uninstall acrobat XI:
Windows:https://help-internal.adobe.com/content/help/en/acrobat/kb/acrobat-cleaner-tool-windows.ht ml
Sarika

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