Acrobat XI Serial Number Validation: Please connect to the internet to validate your installation.

I am connected to the internet. Had this program for at least 6 months without a problem. Tried re installing..same problem. Windows 8.1. Why can't I call someone?

Hi,
Are you still facing this issue?
Have you tried to use this document: http://helpx.adobe.com/acrobat/kb/acrobat-offline-activation.html
Regards,
Ajlan Huda.

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Serial number validation please connect tothe internet

Hi Iwant to register my adobe elements 12 software but I get the following error:
"serial number validation please connect tothe internet"
I already connected to internet my connections is ok.
any help will be appreciated.

Please share your OS details.
Could you please share the following logs:
Win:Go to them either by running %temp% on start > run or by manually browsing to: C:\Users\<user name>\AppData\Local\Temp
1. PDApp.log,
2. oobelib.log
3. amt3.log,
and 4. C:\Program Files (x86)\Common Files\Adobe\Installers\PSE12 STI Installer*.log
Mac:
/tmp/amt3.log, oobelib.log,
~/library/logs/PDApp.log,
/library/logsAdobe/Installers/Adobe Photoshop Elements *.log.gz
thanks.
~ Shefali

Sign in problem. Please connect to the internet and retry.

After reinstalling Dreamweaver CS6 om my new windows 8 computer, I received an new serial number. So far so good. Now, when I want ro run the program a message pops up, wanting to me sign in.:
Please connect to the internet and retry.
Either your computer is ofline or the clock on your computer is set incorrectly, causing a connection error. An internet connection is required. Please connect to the internet or adjust your clock and try again. .....
As far as I know there is nothing wrong with my clock, and I am connected to the internet all the time.
Anyone an idea?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Just installed Premiere Elements, tring to register I'm getting this message:Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet o

Just installed Premiere Elements, tring to register I'm getting this message:Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.". Have tried all suggested steps, no problem registering PSE one month ago. Win 7 system. Is there a solution?

Laurenceb70597335 you can find details regarding the activation process at Activation & Deactivation Help. This includes details on how to activate and deactivate Premiere Elements.

PLEASE CONNECT TO THE INTERNET AND RETRY

Everytime I try to open a CC application I get a mesage that I must sign in. (Did not need to do this until I purchased) Now I get a message when I try and sign in that either my computor is offline or the clock on your computor is set incorrectly, causing a connection error. An internet connection is required. ( I AM ONLINE ) Please connect to the internet or adjust your clock and try again. If this problem persists please contact customer support.
This apears to be my only option. I need help FAST!

Hi Rstroupe,
Please follow the solution in the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Let us know if this is helpful,
Thanks!
Gurleen

Adobe Muse Trial says "please connect to the internet to continue"

Just downloaded the trial version of Muse this evening so that I could refamiliarize myself with the software when I got this error message:
"Please connect to the internet to continue
   Your computer seems to be offline. An internet connection is required. Please connect to the internet and try again."
Troubleshooting steps taken:
1)   Uninstalled and then reinstalled the software and then rebooted my machine before attempting to run Muse.
2)   Uninstalled and then reinstalled Muse using the v2.3 link provided by Mr. Zak Williamson on previous posts (also rebooting before attempting to run Muse).
I am running a MacBook Pro (Early 2011 model): OS X 10.7.5 Lion, Intel Core i7 2Ghz, 4GB RAM, 500GB HDD, AMD Radeon 6490M, Airport Extreme wifi card w/bluetooth. I am running only the default OS X firewall.
I have been planning a website redesign for some time now and I would prefer to use Muse for this rather than have to switch to a different product (this would completely disrupt my current workflow).
Thanks in advance for all your help!
Josh

Hello,
Please refer to Zak's post on this thread : http://forums.adobe.com/message/4744013#4744013
Hope this helps.
Regards,
Sachin

How can I remove the "Please connect to the internet and retry" error when I start Acrobat DC in my laptop?

I started Acrobat DC in my laptop, it said, "Please connect to the internet and retry." I did have internet connection as I could browse the net. So I checked out the internet time and it is synchronized with time.windows.com.
Do I need to set it to synchronize to time.nist.gov?

Hi stephenn9960323,
Considering this error, I would suggest you to please refer the following KB doc link and try out the troubleshooting steps:
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Let me know if this helps.
Regards,
Anubha

Connect to the internet to validate the serial number

when you installed the program asks me to validate the serial number and validate and says give me connect to the internet to validate the serial number

You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

Why is Adobe website refusing to validate my Adobe Acrobat package ? The error messages says: "Your computer seems to be offline. An Internet connection is required . Please connect to the internet and try again". My computer is already online. it says

Why is Adobe website refusing to validate my Adobe Acrobat package ? The error messages says: "Your computer seems to be offline. An Internet connection is required . Please connect to the internet and try again". My computer is already online. it says this each time I try to validate my package.

Hi justuser,
Please try the steps mentioned in the 'Troubleshoot connectivity issues' section of the KB: Sign in, activation, or connection errors | CS5.5 and later
Regards,
Rave

Premiere Elements - Please connect to the internet and retry.

I am connected to the internet, my clock is right, and I've done the troubleshooting steps from the help pages. Still no luck. I can't seem to figure out how to generate a "request" code to go the offline activation route, as I don't get the error link mentioned in the help file. Any ideas?
Internet Connection Issues
Temporarily Offline
If your computer is temporarily offline (travel, internet connection issues etc.), simply go online within 7 days of the first launch of your Adobe product to complete an online activation and registration.
Permanently Offline
If your computer is permanently offline (i.e. secure environments like government, banking etc.) you need to complete an offline activation within 7 days of the first launch of the software otherwise it will stop working. You need an internet enabled device and your product's serial number to complete this process.
1.
Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet" [this never appears]. Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.
2.
Use an internet-enabled device to
Generate a Response Code
. Sign in and enter the machine specific Request Code as well as your product's serial number.
3.
Enter the Response Code on the installation or launch product screen of your offline computer when you are prompted to complete the offline activation process.
Notes:
- The Request Code is machine-specific and valid for 72 hours. If it takes longer than 72 hours to complete this process, simply generate a new Request Code.
- Volume customers should consider using the free Adobe Application Manager Enterprise Edition (AAMEE) 3.0 to package Creative Suite applications. By packaging their volume license using AAMEE 3.0, only the IT Admin needs to complete a one-time activation and sign-in, not individual users. Click
here
for more information.

See if this helps:
Please connect to the internet and retry.

Lightroom 5.6 - "Please connect to the internet and retry" - I am connected!

Hello there,
I'm going berserk with the validation of Lightroom serial number -- after I input the serial number, although I have no problem with my internet connection, it keeps putting me on the "Please connect to the internet and retry" screen.
I tried going through the steps to just activate offline, but I have not clue how to get the Request Code, since there isn't a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet".
Has anyone else experienced the Adobe validator telling you you're offline when, in fact, you are online? I'm at a loss as to what to do here.
NOTE: I subscribed Adobe Creative Cloud Photography Plan.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

"Please connect to the internet and retry" - I am connected!

I'm trying to validate a physical copy of CS6 on my home computer, and after I input the serial number, it keeps putting me on the "Please connect to the internet and retry" screen. I'm actually staring at that window right now as I type this question to be posted over my very connected-to-the-internet computer.
I tried going through the steps to just activate offline, but when the install was finished, a Launch Product button didn't appear, so I was unable to follow the steps to generate a request code (which would then lead to a response code).
Has anyone else experienced the Adobe validator telling you you're offline when, in fact, you are online? I'm at a loss as to what to do here.

I also have encountered this problem, kwestface, and like you still don't have access to the activation servers despite following the steps listed in the "Sign in or activation errors" page.
Did you eventually receive a solution, or are you still waiting for a response?

CS6 error - Please connect to the Internet and retry

Running CS6 Flash, Photoshop, Illustrator for the past couple years on an older desktop. Running Windows XP and have had no known issues using this software until recently when trying to open. Now when opening any of these programs I get a pop up asking to "sign in with your Adobe ID to use your trial of Adobe Flash ProCS6." (same with the other programs when opened).
I enter the login info and get an error that says "Please connect to the Internet and retry".
I am connected. Hard wire connection. I am using a home computer. Clock is set to correct time.
Because I am running XP I need to keep using CS6 on this machine and cannot yet upgrade to a newer version to reinstall.
Thanks in advance for any support!

Are your programs serial number versions from before the Cloud, or did you subscribe to the Cloud and install the CS6 versions since you have XP?
And/Or... have you ever installed any part of the Cloud?

Sign in problems- Please connect to the internet and retry

I originally installed the premier elements trial on my computer. shortly after a friend of mine purchased premier elements for me I have the codes and everything I verified the product several times and it has been working great as of recently i am getting the error message: Please connect to the internet and retry
Either your computer is offline or the clock on your computer is set incorrectly causing a connection error. an internet connection is required.
Internet is running fine on my computer and the clock was indeed set to the wrong time, i set the correct time it but it is still giving me issues not allowing me to login or use the program
additionally: why do i need to sign in to the internet every time i use the program if i already purchased it? shouldnt i be allowed to use the program even when there is no internet connection available? why is it asking me to sign in every time. what gives?
p.s. i had it installed on two previous computers. One of them i bought wasnt good and i wiped the drive before i returned it to the store.
the other computer is an old computer its still on there but im not using it because its too slow to run it.

kravmaguy
What version of Premiere Elements and on what computer operating system is it running.
Using Premiere Elements 12 on Windows 7 64 bit, I ran into the same Internet/Clock message and used the following solution to resolve that specific issue.
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Please determine if it will work for you.
You need an Internet connection for product installation, for some first time/one time feature activation, and use of Online Services offered by the program. Other
than that you should be able to use the program without an Internet connection.
When you have been going to install Premiere Elements on any of your computers, are you getting a "same purchased serial number on more than 2 of your
computers" message? If not, then there should be no involvement needing contacting Adobe about the use of the same purchased activated serial number on more
than 2 of your computers.
Please review and consider and then let us know the outcome.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR
Add On...Just in case note...deactivation and uninstall are two different things...so Help Menu/Deactivate or Sign Out (depending on your version)
and, if necessary, then uninstall using the usual Control Panel route (if Windows).

We deployed Acobat Standard XI on a closed domain and make it available to our customers as an App-V. Customers start the app, they are getting "Please connect to the Internet and retry". They are also getting, "Please connect to the internet. Activiat

We deployed Acrobat XI Standard on a closed domain (not connnected to the internet) and make it available to our customers as an App-V. When our customers run it, they are gettiing "Activation Required, Please connect ot the internet." Another thing they are getting is "Please connect to the Internet and retry". Is there a setting we can make to preclude this from happening?

Acrobat is not supported.
App-V Deployment — Enterprise Administration Guide
It will be sometime after the next major release (DC products).

Acrobat XI Serial Number Validation: Please connect to the internet to validate your installation.

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