Acrobat XI Standard asking for qualifying product

I  bought downloaded and installed acrobat XI standard.  Now it tells me that I need a qualifying product what does this mean?

It means you purchased (or were sold) an upgrade from Acrobat 9 Standard or Acrobat X Standard. Now it wants the serial number from that old product to prove you are eligible for the cheaper price.

Similar Messages

  • Serial number not for qualifying product

    I have purchased a new computer, and installed Acrobat XI Std.  When activating, it asks for qualifying product. I select Acrobat 8 std and enter serial number from old computer.  Message then displays "This serial number is not for a qualifying product. Please try another"

    Hi,
    I would recommend contacting our support team as they can verify the serial number you are using.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.
    Thanks
    Kapil Malik

  • Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
    The issue can be different too, please contact Adobe Support for resolution: http://adobe.ly/yxj0t6
    Regards
    Rajshree

  • CS5 upgrade says on packaging that CS5 Design Standard is a qualifying product, but the installer will not complete the upgrade. How do I get the the installer to complete the upgrade?

    When I enter the license key for a CS5 Design Standard Upgrade on a Mac with CS5 Design Standard installed and licensed, the installer says that there are no qualifying products installed to be upgraded.
    The packing for the upgrade states that CS5 Design Standard is a qualifying product. How to I get the upgrade to install?

    It does seem rather like that. However, the box copy of CS5DS Upg that I am holding also states that "you must have one of the following: Adobe Creative Suite 5 - Design Standard" on the packaging.
    If I am trying to upgrade CS5DS with CS5DS, it is partly because Adobe is suggesting that it makes sense to upgrade to an identical product. Hence my confusion when the install failed.

  • Installed successfully, but can't update.  Error "Serial Number is not for qualifying product"

    I installed Adobe Creative Suite Production Premium (CS5) on a new PC (Windows 8.1).  Installation was successful.  I uninstalled it on old PC and de-activated it.  My problem is that I can't Update.  Without Updates, I can't read newer Canon photos (so I can't use Bridge or PhotoShop).  In doing the install the first time, I put in an incorrect Adobe product number (I think from Elements 8.0, which I purchased years ago).  I have re-installed twice using the correct serial number, but same result:  I can't Update the programs and get a "Serial Number is not for qualifying product" error..  Please help.  Dave

    update manually,  http://www.adobe.com/downloads/updates/

  • Standard form for printing production order

    hi experts,
                 i need the standard script for printing production order.

    Hi
    Check out this Forms
    PSFC_DOC_LINKS   Print production order
    PSFC_PRINT_LAY    Production order printing
    WE_FERT_VERS2    GR slip for production order
    Reward Points if it is Useful.
    Thanks,
    Manjunath MS

  • I have upgraded my OX from mountain lion to mavericks . the installer is asking for previous product key. How to know about previous key as the trial version is installed and I have paid for upgrade cost?

    I have upgraded my OX from mountain lion to mavericks . the installer is asking for previous product key. How to know about previous key as the trial version is installed and I have paid for upgrade cost? I dont have the previous product key.

    virenkhare wrote:
    I have upgraded my OX from mountain lion to mavericks . the installer is asking for previous product key. How to know about previous key as the trial version is installed and I have paid for upgrade cost? I dont have the previous product key.
    There are no keys, there is no trial version of OSX (ML or Mavericks) and Mavericks is free
    What have you downloaded, and where did you get it

  • How can I download Acrobat 9 Standard using my original product key? Have no CD drive but have disk

    I cannot for my life find a way to download Acrobat 9 standard! I am trying to download Adobe Acrobat 9 standard from the internet because I am using a Gateway Notebook with no built-in CD drive.  I have the original disk with the product key that came with the new scanner I just purchased though.

    Well, if you can find some way to copy the contents of your Acrobat disk to a USB flash drive, then you could definitely install from the flash drive to your laptop computer, since all notebooks have USB ports...
    You might be able to perform such a copy with a friend's or colleague's computer that has a CD/DVD drive.

  • Installed update, acrobat 9 keeps asking for key

    Purchased Adobe Acrobat 9 standard as an upgrade from Acrobat 6 in 2009. Has worked perfectly since then...until now. An update was downloaded and installed. Now it keeps asking for the key from Acrobat 6, which I no longer have. How do I fix this?
    Thank you,
    Adam

    Hi Adamlinn1369,
    Please, contact the customer service: http://helpx.adobe.com/contact.html 
    Regards,
    Ajlan Huda.

  • Premiere CS5 SN entered - asking for earlier product - earlier product SN is [removed] this is not accepted.  Why?

    My Premiere CS5 started asking for its serial number.  I entered it and was then asked for a qualifying product SN.   My earlier product is Premiere Pro - SN****-**** etc.  This is not accepted.  Can you tell me why?
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]

    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Acrobat 8 Standard: Looking for Batch

    Hi Everybody,
    we are using Acrobat 8 Standard. I have many PDFs wich are really big. These PDFs should be converted in TIFF oder JPG. Now I am looking for an solution that Acrobat do this for me.
    Is there an Batch-Function in Acrobat? I am searching a long time. But I didnt find it.
    Can someone help me.
    Thanks.
    Stefan

    Ok, thanks. It doesnt help solve my Problem, but I can stop searching!

  • Computer crashed, reloaded CS5, says serial number not for qualifying product

    Loaded CS5 on new computer successfully.  loaded updates successfully.
    Trying to load CS5 on 2nd computer (old computer with new Windows 7 installation) and after it loads and I try to install updates... the updates fail to load and I get the following error message: 
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    any help is appreciated.

    Missiejackson the error you are experiencing is likely due to a previous installation of Adobe Creative software.  Please use the available uninstallers in the Programs and Features control panel to remove any installed software.  Once this is done you will want to run the CC Cleaner Tool to ensure complete removal.  You can find instructions and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
    Finally if you need a fresh copy of the installation files they are available at Download CS5 products.

  • CC for Teams Acrobat XI Pro asks for licence number

    Hi! Please help me, I'm getting desperate!
    I have a valid Creative Cloud for Teams account. Still my Acrobat XI Pro now claims that my evaluation period is over, and asks for my licence number. Quite annoying! I have tried most advices here in the forums:
    - Reinstalled Acrobat.
    - Updated Acrobat to latest version.
    - Signed out from an other CC application, signed in again from Acrobat.
    ...but the problem returns every time. By the way, CC was installed on a clean Win 7 installation, so there should be no traces from earlier versions of Adobe software.
    I have read many forum messages on this subject, so Adobe should address this problem immediately. We are not getting what we are paying for, as long as applications in CC don't work.
    H. Kleppe

    There are some different procedures for installation of Acrobat under CC and I am not really familiar with them. Several folks have been asking recently. It is probably best to ask in the CC forum.

  • Why is Acrobat X Pro Asking For A Serial Number?

    I have an up-to-date subscription on The Cloud and now for some reason Acrobat X is asking me to enter a serial number. The Cloud also says that I have the updated Acrobat XI version already installed. It is not on my system and I never initiated an upgrade to XI to begin with. Any ideas why this is occuring? I can't use the software. It will no longer launch.

    Hello,
    this didn't solve my issue unfortunately. Subscriptions to the Cloud do not require the input of serial numbers. What was also odd about this particular situation was that my subscription was telling me that Acrobat XI Pro was installed and updated, but it was not showing in my Applications folder. I had to locate the Installer for Acrobat XI Pro (HD>Utilities>Adobe Installers), launch this and then UNinstall the program. I then had to reinstall the program through my Cloud Application Manager. This solved my issue. Also, Acrobat X Pro is not part of the Cloud subscription - Acrobat XI Pro is, however. That is why it was asking for a serial number.  I hope this helps someone else. Thanks.

  • Acrobat X Pro asks for serial number @ startup.

    Since joining Creatve Cloud, every day when I open Acrobat X Pro, it asks for the CS6 serial number. Does anyone know how to stop it? It was never a problem before CC.

    Just FYI - It's a known issue.
    Here is the link:

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