ACROBAT XI Standard - keep getting an error message .... serial number provided is valid, cannot find a qualifying product on this computer - I can access XI but would like to resolve this.  Thank you

ACROBAT XI Standard - keep getting an error message .... serial number provided is valid, cannot find a qualifying product on this computer - I can access XI but would like to resolve this.  Thank you

Trebmera you will want to enter your eligible previous copy of Acrobat's serial number.  You can locate your registered serial numbers at http://www.adobe.com/.  You can find more information at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

  • I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

    What I said in the question. I have windows XP

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program.  How to I resolve this?

    I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program.  How to I resolve this?

    Hi Noel,
    I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
    You ask: "So why didn't you provide the same?"
    It just didn't occur to me to do so.
    My intent was to report that there was at least one other user encountering a similar problem.  It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of  their best known products to fail to run quite so completely after a clean install 
    I also see that I misreported the OS I'm running - its Windows 8.
    If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
    Perhaps the following from the event log:
    Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
    Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
    Exception code: 0xc0000005
    Fault offset: 0x0000000000809283
    Faulting process id: 0x1f48
    Faulting application start time: 0x01cfca332430f3a7
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
    Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
    Faulting package full name:
    Faulting package-relative application ID:
    The X230 has Intel HD 4000 graphics support built in to the processor.  Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
    In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
    - download the zip version of the generic driver from Intel
    - use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

  • I keep getting an error message when I attempt to print: "Cannot load library LXBCPRP.DLL", but only from within Firefox.

    Within Firefox and websites visited within Firefox, whenever I try to print using my Lexmark Z605 printer, the error message "Cannot load library LXBCPRP.DLL, using default '' appears. The printer works fine from other programs and indeed worked fine from within versions of Firefox before 4.0.1, and I have even updated drivers from Lexmark, but the problem persists.

    Thanks for your time, but I maintain my position. There has been no problem with my printer from purchase (5+ years ago) until Firefox 4, in particular no problem with Firefox 3.x. I have no problem with ANY other applications I use now and have run through them all to check.
    Firefox 4.0.1 remains the prime suspect, but I am willing to try any fix that the wonderful members of Firefox community may care to suggest.

  • I keep getting the error message:the ipod "ipod's name" cannot be synced. you do not have the privelage to make changes.

    what do i do to fix this? please help! i have a160gb ipod classic

    Well mine is now ok.
    I noticed that my iPhoto library  (on an external disk) was not allowing write access and the drive had become locked, so to test, I migrated my library back to the main drive and set iPhoto to open that as the main library. I performed a sync with iTunes and all has gone trough fine.
    Makes me happpy, as my next step was to factory reset the phone.
    ios6 macbook 10.7.5

  • I keep getting the error message; The volume for "sc0003166b.jpg" cannot be found.

    Need help this is slowing the laptop down

    Are you running a Managed or a Referenced Library?
    A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
    A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

  • After registering on the album starter Edition 3.0, I am getting an error message saying that windows internet explorer cannot find the website, to make sure the path or internet address is correct.  when i click ok, it all goes away, adobe and all.  Help

    I called tech support that switched me to customer care and after over half an hour on the phone, they told me to look it up in the forums.  If you have any words of wisdom, I would love to hear them now.  I guess I have to get through this registering phase to obtain the unlock code.  I am surprised at how faulty this step is.  I expected more from Adobe.
    Please help!!!  Thanks.  Lisa

    You need to update your starter edition 3.0 to a 3.2 edition. Go to www.adobe.com, click on "Downloads" then "updates", continue to look under "Product updates" and scroll down to "Photoshop Elements". Now you need to download the Adobe Photoshop Album Starter Edition 3.2. This update will automatically remove your 3.0 edition, and your photos will be accessible in the 3.2 edition. Now you can register again. Good Luck!

  • I keep getting an error message when trying to login

    I keep getting an error message when I am trying to add ICloud to my PC

    Try to log with Admin/password since EAS has his own security system. Then, you will be abble to log with essbase analysis server users.kbbinge

  • Cant insert media into dreamweaver keep getting an error message

    Whats going on forum, I've trying to insert sound into dreamweaver from a track that i made in garageband. I keep getting an error message saying the kind of plugin cannot be found

    Save as MP3 and use an HTML5 audio player. 
    http://www.pickleplayer.com/
    You can see a working example of the MP3 Player button on this page:
    http://alt-web.com/DEMOS/SmoothScroll.shtml
    Nancy O.

  • I need to update my Touch version 4.3.3, but I keep getting the error message "The iPod software update server could not be contacted".

    I need to updatw my Touch version 4.3.3, but keep getting the error message "The software update server could not be contacted".  It tells me to check the network settings but it looks like everything is ok.  What might I be missing?

    You need to be connected to iTunes on your computer which in turn needs to have an active Internet connection.
    See the chart below to determine whether you can upgrade your device and what you can upgrade to.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1
    iPhone 4                                      iOS 6.1
    iPhone 4S                                    iOS 6.1
    iPhone 5                                      iOS 6.1
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1
    iPod Touch 5                               iOS 6.1
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 6.1
    iPad 3                                          iOS 6.1
    iPad 4                                          iOS 6.1
    iPad Mini                                     iOS 6.1
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

  • The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

    Hello,
    Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
    Fustrated APPLE customer
    Jolly A. Rupp

    I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
    I am running Yosemitie on a  iMac.
    Paul

  • HT1657 I have an iPad 1 and cannot get my rental movie to download- I just keep getting download error message?

    I have an iPad 1 and cannot get my rental movie to download- I just keep getting download error message?

    Try removing what is called the iPod Photo Cache on your computer.
    http://support.apple.com/kb/ts1314

  • In 2014, Since I upgraded my OS to Win 7, everytime I update Acrobat X Standard I get and error.  The problem seems to be with permissions for folders is there a permanent fix??

    In 2014, Since I upgraded my OS to Win 7, every time I update Acrobat X Standard I get and error.  The problem seems to be with permissions for folders is there a permanent fix??

    Is there any indication of the specific folder you are having problems with. Are you logged in as the administrator (or the same as when you installed) and have anti-virus disabled during the update? You might also try the updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows.

  • I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

    I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

    Hi Laura ,
    Could you please elaborate about the issue and also about the error message?
    What does it say except contacting the support?
    Is it something to do with Licensing and Activation of Acrobat DC?
    Also please update us from where are you trying to download Acrobat DC?
    I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
    If you want to opt for perpetual ,follow this link .
    Download Acrobat products | Standard, Pro | DC, XI, X
    And if you wish to subscribe for Acrobat DC .Kindly refer this link .
    Download Acrobat DC (Continuous) | Enterprise or VIP
    Regards
    Sukrit Dhingra

  • I downloaded an album and one single song just fine and then bought a second song and I keep getting an error message that says, You don't have enough access priviledges.  What can I do to download this song?

    I downloaded an album and one single that I purchased just fine and then purchases another single and I keep getting an error message that says, You don't have enough access priviledges.  What can I do to get this song?  I am just going to have to ask for a refund and forget it?

    What version of iPhoto do you have installed?  Is if one of the versions shown as not compatible in this screenshot?
    If it is then go to the App Store and download iPhoto 9.5.  It will be free if you have an iPhoto 9 or later verson currently.
    OT

Maybe you are looking for

  • HT204406 Since going over to icloud, my iphone no longer shows as a device in itunes and I can no longer sync the phone with the macbook

    Since changing to icloud, my iphone is no longer recognised in itunes and does not show as a device nor can I sync it to my Macbook. Any suggestions please

  • Import from reader question

    I import from my card reader directly to a folder on my hard drive and into LR as DNG files.  The next time I try to import, some of the files I previously imported are still checked as well as the new ones on the card.  If I try to import the ones I

  • Force PDF to open in browser to preserve relative links?

    We have thousands of PDF files that are set up to include relative links within the document to other PDF files. The issue we're having is that when people have set up their browser to open the PDF as a separate application, the relative links revert

  • Using Fault Message Type in BPM

    Hi, In my BPM Scenario, I am using a synchronous send step in which I am using a fault message type.For giving the container for the fault message in the Properties area of the send step, I want to define a container corresponding to the Fault messag

  • Ipad and Itunes

    I`ve had my Ipad for a few months now and use it alot and I want to put music on it now. So I was just curious because when I plug it into my Itunes on my computer, it asks if I want to set it up as a new Ipad, if I do this will it erase all the stuf