Acrobat XI will not recognize my Acrobat X Serial Number

I downloaded and installed the XI version, but it will not accept my X serial number. What do I do?

I'm not clear from your post whether you have purchased an UPGRADE and have a new XI license PLUS the X license (which should work for most kinds of license), or if you are just hoping to run Acrobat XI with an Acrobat X license (which you certainly can't do).

Similar Messages

  • Photoshop CS6 will not recognize my creative cloud serial number

    application manger asks for a serial number, but when i enter the one on my account for my subscription it tells me its invalid. Mutliple calls to support are disconnected. Chat is a 45 minutes and counting...any suggestions as to how i might be able to use my lisenced software?

    There are no serial numbers for Cloud apps. They're activated via your Adobe ID.
    There should be a License This Software button when you launch the app.
    http://forums.adobe.com/message/4397400

  • Elements 12 will not allow me to enter serial number on installation

    elements 12 will not allow me to enter serial number on installation

    Hello,
    did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    Hans-Günter

  • HT4061 my ipad will not power up at all, serial number from ipad is DM*****183, serial number from 10/15/2013 walmart receipt is SD*******183 I wish to send unit in for warranty service

    my ipad will not power up at all, serial number from ipad is DM*****183, serial number from 10/15/2013 walmart receipt is SD*****183 I wish to send unit in for warranty service       model # A1458    also looking for apple support phone number
    <Edited by Host>

    Frozen or unresponsive iPad
    Resolve these most common issues:
        •    Display remains black or blank
        •    Touch screen not responding
        •    Application unexpectedly closes or freezes
    http://www.apple.com/support/ipad/assistant/ipad/
    iPad Frozen, not responding, how to fix
    http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    Black or Blank Screen on iPad or iPhone
    http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Home button not working or unresponsive, fix
    http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
    Fixing an iPad Home Button
    http://tinyurl.com/om6rd6u
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Take it to an Apple Store for evaluation.
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
     Cheers, Tom
    Service Answer Center - iPad
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
    iPad Support
    http://www.apple.com/support/ipad/contact/
    Message was edited by: Texas Mac Man

  • CS6 upgrade will not accept my CS5.5 Serial number

    Hello, I installed my previously purchased CS5.5 onto a new 64 bit laptop with Win 8.1 (I had previously tried to install the CS5.5 on a 32 bit machine and decided to uninstall a couple years ago so i did not really use it).  I then purchased and downloaded the CS6 Upgrade. When i start the set up of CS6 it accepts the CS6 serial number but then it does not accept the CS5.5 serial number by stating it is not a qualifying product.  Does anyone please know how i get by this to do the upgrade?  Thanks.

    Not a dumb question and luckily, yes, I did select CS5.5 Master Collection from the drop-down.
    Actually, I did not realize it but we determined that my CS5.5 version is a volume license whereas I had downloaded a single upgrade of CS6 which I have learned is against Adobe policy.  So, somewhat similar to your second point.  I need to now call Adobe volume sales department to determine next steps.
    Thanks for your help John!

  • HT201173 Trying to register my Mac Mini. Applecare registration will not take my Mac Mini serial number.

    I've typed and retyped the serial number off of the box and off the About this Mac. Also tried copy and paste.
    No results. Any ideas?

    If you purchased your Mini from the Apple Store w/ Applecare,
    it is automatically registered with Apple.  To determine that,
    type your serial number on this page:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Please note that if this is the case, it may take a few days
    for your coverage to post to the database.
    If you in fact purchased Applecare and have the seperate box and the
    Mini was purchased elsewhere, then you will need to call Apple with your
    issue.

  • CS5 upgrade will not accept my CS3 Extended serial number

    I'm attempting to install the CS5 upgraded to my computer. It accepts the CS5 upgrade key, but when I go to select the current CS3 product from the list, it won't accept that serial as a valid serial number.  I get the error, "This serial number is not for a qualifying product. Please try another."
    I have CS3 Extended installed on the computer. How can I get it upgraded to CS5?
    Thank you,
    Rafael

    Rafael_H there are no products registered under the account you are posting to the forums under.  During the installation process you will first want to enter the Creative Suite 5 serial number.  You will then want to enter the eligible full version serial number when requested.
    If you are facing difficulty locating the eligible software title or would like direct assistance locating your serial number then please contact our support team directly at Contact Customer Care.

  • I am a student and have received my redemption code but it will not work to get a serial number

    I am a student and have received my redemption code but it does not work to get a serial number

    What happens? How are you trying to redeem it?

  • While editing a scanned pdf, Acrobat will not recognize the current font & change to very different font. How can I choose the font I want to match the current document?

    While editing a scanned pdf, Acrobat will not recognize the current font & change to very different font. How can I choose the font I want to match the current document?

     Thanks for answering. The version is XI.0.10. I just did the update yesterday hoping that I could now properly edit a scanned pdf document. Yes, it's happening on most all scanned documents. I followed your steps & found the list of fonts used in the document & then attempted to edit. The same occurs. When I type in a correction, I get an error alert... "the original font (in this case Fd 5805) is not available or can't be used in editing. Acrobat is using the font Minion Pro in its place." 
    When I select the text & right click as you suggested, my only choices are cut, copy, delete or select all, no "edit text".
    I have no other options to choose another font. Thanks for any help you can direct my way. 
    Debbie
          From: sukritd15 <[email protected]>
    To: Deborah Karr <[email protected]>
    Sent: Friday, February 13, 2015 5:35 AM
    Subject:  While editing a scanned pdf, Acrobat will not recognize the current font & change to very different font. How can I choose the font I want to match the current document?
    While editing a scanned pdf, Acrobat will not recognize the current font & change to very different font. How can I choose the font I want to match the current document?
    created by sukritd15 in Creating, Editing & Exporting PDFs - View the full discussionHi Deborah , I would like to know couple of things before I assist you further.1.Which version of Acrobat are you using ?2.Is it happening for all the scanned PDF' or any particular PDF? You can try these steps,Launch the scanned PDF >right click >Document Properties(from the drop down list) >Fonts(on the dialog box)>From here you will get the fonts used in that PDF . While editing the PDF ,select the text that are editing or typing in with the help of selection tool .After you select the text ,right click on the text and choose "edit text" from the drop down list .From there you will be able to choose the desired font . RegardsSukrit Dhingra If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7190881#7190881 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7190881#7190881 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Creating, Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • I am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

    i am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

    Moved to Acrobat Installation & Update Issues

  • New computer .running Windows 7. I tunes working fine but will not recognize my old ipod

    My new computer with windows 7 will not recognize my old ipod classic model. I tunes is working just fine.

    Hi 12msonti,
    Please try the following:
    Delete the Adobe PCD folder and caps.db file:
    Windows:  \Program Files\Common Files\Adobe\Adobe PCD
                        \Program Files\Common Files\Adobe\caps\caps.db
    Launch Acrobat and enter the serial number and check.
    Regards,
    Rave

  • DVDPlayer not recognizing DVD. I have an IMAC (10.7.4) using DVDPlayer (vers. 5500.26.11) and will not recognize/play a dvd movie...it thinks it is a blank dvd.  The dvd movie plays fine on my Mac Book Pro (10.6.8) on the Pro's DVDPlayer (vers.5.4).

    IMAC DVD Player does not recognizing dvd movie . I have an IMAC (10.7.4) using DVDPlayer (vers. 5500.26.11) and it will not recognize/play a dvd movie...it thinks it is a blank dvd. The IMAC will play rented dvd movies.   The dvd movie plays fine on my Mac Book Pro (10.6.8) on the Pro's DVDPlayer (vers.5.4) abd in my external Sony DVD Player  The dvd move was made/burned on a PC.   Why will a dvd movie play on my Macbook Pro and not my IMAC?

    Hello:
    This is not an area I have much experience in......I rarely insert DVDs and I have never had a similar problem.
    When the DVD is in the drive (and DVD players is open) click on File>get disk info.
    Barry

  • TS1363 my computer will not recognize my iphone

    My iphone has been working fine with my computer.  After I did an update for itunes today, the phone froze up  and will not work at all.  It has a picture stating to connect it to itunes, which it is.  The itunes will not recognize the iphone now. help!

    Phone not recognised in itunes
    device not recognised by iTunes on PC  or  device not recognised by iTunes on Mac
    Some of those things which concern itunes also help with your problem.  In particular try rebooting the computer, try a different USB cable to attach the phone or try a different port

  • HT201335 It got nA new router today and wanted to turn on apple tv but my remote app on iPad and iPhone will not recognize apple tv. Btw- I do not have apple tv remote.

    It got A new router today and wanted to turn on apple tv but my remote app on iPad and iPhone will not recognize apple tv. Btw- I do not have apple tv remote.

    It reboots it but unplugging can also rectify communication issues like this. A restore would be the next step.

  • Solution center will not recognize J4680 in wifi

    My J4680 will print a document in wifi so I know my computer and printer are communicating.  I have reinstalled the software and I am still able to print.  However, when I open HP Solution center to check ink level or scan an item it will not recognize the wifi printer.  It will recognize it as if I have the USB connected.  This defeats the purpose of having wifi options if I cannot communicate with the printer except to print.  I cannot even run diagnositics like cleaning printer heads etc because HP Solution center will not communicate via wifi.  Solutions?

    That link is not working for me at the moment either @judomax , perhaps if you wait it out for a few hours or a day it will be back up and running. It is possible there are changes being made to the page. It would be nice it if said "under construction" or something of that sort, but in the meantime I guess we sit and wait.
    I will keep you posted if the link is no longer valid and the Print and Scan Doctor link changes. I will keep an eye on it.
    Thanks for letting me know.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • I am trying to hook my macbook pro to a sony bravia TV via DVI to HDMI cable and the TV will not recognize the signal. The same set up has worked with three other, though different televisions. Any thoughts?

    I am trying to hook my MacBook Pro to a Sony Bravia TV via DVI to HDMI cable and the TV will not recognize the signal. I have used the same setup with three other TV's, each a different brand with no problem. Any ideas?

    Is the TV set to take input from the HDMI connection?
    On your computer, if you open the Displays preferences and do not see an Arrangement tab (or there is an Arrangement tab that shows only a single monitor) then there is something physically wrong with your connection.  Try clicking Detect Displays just to see if the computer can now sense the presence of the connection.  Check your connections.
    If you do have an Arrangement tab, and it shows two screens, then click Gather Windows to bring the TV's Displays preferences on to your main screen if the TV is not yet showing an image.  Set the proper resolution (probably 720p, 1080i, or 1080p).  Set the refresh rate (probably 60Hz) if that preference is shown.  You should see a picture at this point.  I  recommend turning off mirrored displays if it is enabled.

Maybe you are looking for