Acrobat XI won't auto feed from scanner. Help

I recently installed acrobat xi pro and when I try to scan from my computer to create a pdf, it is making me create a pdf one page at a time, instead of the entire document. Is this an Windows 8.1 issue? Is there help for this? JK in Houston

You are more likely to get an answer if you ask in the Acrobat forum.

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Acrobat 9 Quits When Create PDF from Scanner Selected

Hi. I wonder if anyone can advise please.
I have recently installed Acrobat 9 on my MacBook Pro and have plenty of RAM. However, I can "Create PDF from Scanner" just the once. After that, Acrobat quits when I select Scan or quits if I cancel the scan.
I have tried the following:
1. Troubleshoot System Errors & Freezes
2. New User account
3. Recreated Preferences
4. Booted from separate disk
5. Repaired disk permissions
6. Have no third party plug-ins installed
7. Have run Repair Acrobat
8. Changed Universal Access
9. Defragmented disk & repaired files
10. Safe Boot and reinstall Acrobat
Nothing has worked except when I clean install I can scan through Acrobat once.
I can scan from the scanner software - Lexmark 4850 - with a jpeg straight to Acrobat but want to try to solve the issue of scanning straight from the app.
Thanks for your help people.
Regards
Paul

After I discovered my problem of quitting after completing the scan of the first side of a 2-sided document and decided to go to Adobe for help, I should have known I was in real trouble after following their instructions for locating the Acrobat serial number. After bringing up the splash screen and clicking on it, instead of seeing the number the splash screen disappeared! So I had no option but to use the phone. Then their help person couldn't give me the serial number- he had to transfer me- and I chose to stay with him for help instead. He decided it was a conflict between the Acrobat & HP software and ended the help session.
I then did some on-line research and discovered others with the same problem, and came up with the comparison test with the Windows version. Adobe's phone system didn't recognize my Case #, but the second Help person said it worked fine. At that point, I got the feeling that I was in real trouble. After another hour going over the same ground and repeated denials that their software was at fault, the Helper refused my request that they do a Windows comparison test or send me a Windows version to test myself and promised to call me back with results of their "research". That call never came.
On the third call, again with the Case # unrecognized by the phone system, the Helper was even more unhelpful, probably after reading the record of the first two calls. He insisted on going back to the machine and over the same ground once again, and I ended the call.
I agree that the on line approach is better, and I may have to make a double call to get the serial number (neither of the two I have, each different on the case or on the CD worked) and try that if my request for a supervisor fails. Fortunately they are so incompetent that they can't track starting over.
I'm not a programmer, but have lots of varying experience with computers dating back to the first Atari-400. Since your Acrobat uses only the Twain driver component from your scanner software, the first place to look for a problem is in the Acrobat software, especially since the software doesn't run again after the first use without reinstalling, and the scanner continues to perform properly using it's installed software. The Windows comparison test such as Tim Whitfield was able to make, would clearly establish the Mac version of the Acrobat software to be at fault, but would still not resolve our problems. Unfortunately I hold out little hope for either you or I with Adobe, since neither their phone nor the online help has come up with a prior fix. This indicates a bug fix requirement, which for something like this looks to be a relatively long time in coming.

Acrobat XI won't connect with Epson Scanner

I have an Epson Perfection V33 scanner connected to a MacBook Pro. When I open Acrobat XI and choose File > Create > PDF from Scanner, I get this error message:
"Error interacting with the scanner. The selected scanner was not found."
The scanner is properly connected via USB; I can scan with it. Any idea how I can get Acrobat to connect with it? Thanks.

You are more likely to get an answer if you ask in the Acrobat forum.

HP Laserjet P4014dn won't auto print from tray 1

HP Laserjet P4014dn stopped auto printing from tray 1. Can't manually print from there either. Now it always pulls from tray 2 (bottom tray) even if paper is loaded in tray 1. Auto print is selected in software setting. SN [Personal Information Removed] CB512A. Help!

There may be a couple of reasons why the printer will not auto print from Tray 1.
The following references the User Guide for the printer which you can obtain from here:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf
Page 18 of the User Guide has the section "Paper Handling Menu".
This section defines the menu items that can be used to set Size and Type for Tray 1.
Page 85 of the User Guide has the start of the Configure Trays Section.
In this section there are two notes. If Tray 1 is set to ANY SIZE and ANY TYPE, the printer will pull from that tray whenever media is loaded in that Tray. If Tray 1 is set to a specific size, it will act like a Cassette. This means that it will follow the paper handling model of Trays 2, 3, etc..
Example: Tray 1 is set to Letter, Tray 2 is set to Letter. When a job is sent from the PC requesting Letter and the Sources is Auto, the printer FW will look for the highest number tray that has letter installed and pull from that tray. Thus, Tray 2 will always be used unless Tray 2 doesn't have paper.
Page 86 has the section "Configure a tray by using the Paper Handling menu".
Follow the steps in this section to validate that Tray 1 is set to ANY SIZE and ANY TYPE. If not set to ANY SIZE, ANY TYPE then change the setting to be ANY SIZE and ANY TYPE. You may have to scroll through the list of sizes and types to find what you are looking for.
Once possibility is that the printer is not detecting that paper is loaded in Tray 1. One method to verify this is to remove all paper from Tray 2 and lower trays if there are more than just Tray 2 installed. This will force the printer to pull paper from Tray 1 if paper is present. If paper is present and the Tray 1 menu items are set to ANY SIZE and ANY TYPE and the printer prompts for you to load Tray 1 with paper, it is possible that the printer is not detecting that paper is in the tray.
In this case, I would recommend you contact HP Support as the media presence sensor may no longer be working properly.
Kazman
I am an HP Employee
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Please mark the post that solves your problem as Accepted Solution

Adobe Acrobat CS6 won't create documents from my scanner

I am using Windows Vista 64-bit based Adobe Acrobat software from my CS 6 Creative Suite.
I can view pdf documents using Acrobat CS6 Pro but I cannot seem to create a pdf from my scanner as I have in the past with older Acrobat versions.
The scanned document appears and then Acrobat shuts down without any reccommendations.
Do I need to uninstall and reinstall? Is there a patch available?

You can follow the troubleshooting steps mentioned in the knowledge base document : http://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

Acrobat distiller won't open file from word to create pdf

I can choose acrobat from word and print pdf -- but acrobat pro 9 gives me an error message when I try to select a file from word to create a pdf. I can print acrobat from word but not from acrobat
The error message just says can't open, check if you have read permissions for this file. I've been doing this, but now it won't select a file from word.
Thanks.

Sorry Bill, It's Word 7. I can create an acrobat pdf by choosing it when I print in word but if I try to create a pdf from acrobat - from the file - it won't work. I get the same error. Can't open do you have read priviledges. Not sure what that is or if there is a setting someplace that got checked or unchecked.
Thanks.

Acrobat Writer won't create pdf from GenoPro webpage

A teriffic genealogy program is GenoPro. It prints to the web (or to the hard drive) as an actual html web page(s). I can click on any name and go there, click on any name in the pedigree chart and go to that person. I tried creating pdf and chose the entire site. It would get only the main page. So I figured I could click on each name and append. It would not do that. Just said general error.
There is another genealogy program named Gramps. It can also make a web page family tree, also on your hard drive. I tried the same thing, created pdf using entire site. This worked. Every name has a clickable link, every pedigree I can click on any name and go to that name.
I am trying to figure out why GenoPro won't.There is no reason why it should not work. I am mystified.
Jane Anderson

I will have to change some of my problem. Acrobat Writer does indeed use all of the names in the GenoPro webpage to pdf when I use create from web page. The only problem rather than a page of ancestry I get the following code. And it is the same for each person. The only actually formatted properly page is the initial one with all the names. Any ideas why this is happening?
Jane Anderson
0 HEAD
1 SOUR GenoPro
2 NAME GenoProÂ® - Picture Your Family Tree!(TM)
2 VERS 2.5.3.8
2 CORP GenoPro
2 ADDR http://www.genopro.com
1 DATE 24 MAY 2011
1 CHAR UTF-8
1 GEDC
2 VERS 5.5
2 FORM LINAGE-LINKED
0 GLOBAL
1 NAME
2 FULL
3 FORMAT %T %F (%N) %M %L (%L2) %S
2 DISPLAY
3 FORMAT %F %M %L (%L2)
3 LINES 3
1 FONT Arial
1 DISPLAY
2 TAG DoB_DoD_2lines
2 COLORS
3 GENDER
4 SYMBOL #000000
4 TEXT #000000
4 FILL #FFFFFF
4 FILL
5 TOP
6 LEFT #FF0000
6 RIGHT #FF0000
5 BOTTOM
6 LEFT #FF0000
6 RIGHT #FF0000
3 BORDER
4 OUTLINE #000080
4 FILL #FFFF80
3 LABEL
4 TOP #000000
4 BOTTOM #000000
4 FILL
5 TOP #FFFFFF
5 BOTTOM #FFFFFF
1 TAGS
2 ID Individual
2 TAGDATA
3 NAME EVEN
3 DISPLAYNAME EVEN
2 TAGDATA
3 NAME EVEN.TYPE
3 DISPLAYNAME EVEN.TYPE
2 TAGDATA
3 NAME ALIA
3 DISPLAYNAME ALIA
file:///C|/genopro_htmlreport/FamilyTree.ged[5/25/2011 2:05:02 PM]
1 TAGS
2 ID Family
2 TAGDATA
3 NAME CHIL._FREL
3 DISPLAYNAME CHIL._FREL
2 TAGDATA
3 NAME CHIL._MREL
3 DISPLAYNAME CHIL._MREL
2 TAGDATA
3 NAME EVEN
3 DISPLAYNAME EVEN
2 TAGDATA
3 NAME EVEN.TYPE
3 DISPLAYNAME EVEN.TYPE
1 DOCUMENT
2 TITL my first report
2 DESCRIPTION my
2 NOTE first
1 ACTIVEGENOMAP GenoMap1
0 GENOMAP
1 NAME GenoMap1
1 ZOOM 50
1 POSITION 8,-12
1 BOUNDARYRECT -1931,946,1947,-971
0 GENOMAP
1 NAME GenoMap2
0 GENOMAP
1 NAME GenoMap3
0 @I6@ INDI
1 NAME Bertram /Sampson/
2 DISPLAY Bertram Sampson
2 GIVN Bertram
2 SURN Sampson
1 POSITION 190,410
2 BOUNDARYRECT 159,436,220,363
1 SEX M
1 FAMS @F3@
1 FAMC @F4@
0 @I1@ INDI

Need advice purchasing auto feed photo scanner

I'm looking for suggestions to purchase a photo scanner with auto doc feed that is very Mac friendly. The local photo shop uses *Kodak i1220* which is Windows-only. It is supposedly optimized for photos and does a much better job than the *Fujitsu 1550m*; but I would really prefer not to deal with Boot Camp or Fusion to run Windows. If you have had success please let me know how you did it.
I have several thousand photos to scan, so manual feed is not an option.

Can't help you with any scanner suggestions but have you looked at Crossover? It runs PC apps without having to install Windows. You might contact them about the drivers for the scanners and see what they say.
ds

Adobe Photo Deluxe 2 won't load photo from scanner

I have been using APD2 with my scanner and as stand-alone for a long time. Recently, it stopped accepting the scanner files - something about not recognizing the file type or extension. What can be done on this?
Also after loading and editing a photo file from My Documents, I tried to export it back to My Documents as JPG file. APD2 abruptly shut down - my edited file lost. Help on this also, please.

Look at your scanner preferences. For some reason, it has decided to save your scanned documents in a format that Photo Deluxe doesn't recognize.
If the scanner preference insists that it is saving the scanned documents in a common format - like jpg or TIFF, then change the preference into something else, wait a second, and then change it back to jpg or TIFF. This would force the application to re-write all of the preferences back to your hard drive. This can help you if the scanner preference is "slightly" corrupted.
I'm not familiar with Photo Deluxe, so the following might not make sense. I'd save the next scanned file to a folder, or to the desktop, so I could actually see what file extension is being added by the scanner. Then I'd tell Photo Deluxe to import the file. Making this a two-step process allows you to determine where the problem is.
It's conceivable - but highly unlikely - that your copy of Photo Deluxe has become very slightly corrupted, and really can't recognize jpg or TIFF files. In such an unlikely case, you just would have to delete it and re-install it from your master disks.

IMovie Won't Auto Import from iPhoto

Hi Everyone,
My iMovie has had no problem importing most of the movies in iPhoto (all of which were captured with the computer's built in iSight)... except this one movie!
I used the QT inspector and these are the stats:
Format: Apple MPEG4 Decompressor, 640 x 480, Millions
AAC, Stereo (L R), 44.100 kHz
FPS: 11.30
Data Size: 380.73 MB
Data Range: 1754.42 kbits/s
Normal Size: 640 x 480 pixels
Any reason why this isn't working? And is there a solution that doesn't require QT Pro? If so, I would love step-by-step instructions (I'm computer literate except when it comes to converting files/audio). Thanks so much!

What is the MPEG Streamclip?
It is a free utility that bridges the gap between multiplexed and QT content, as well as, a mini-editor and converter in much the same manner as QT Pro. Basically it accesses the QT structure now embedded in OS X and adds a few other useful features like cropping & centering; adjusting volume levels, contrast, brightness, saturation; blending frames when reducing frame rate; an advanced scaler; batch processing; etc. In addition, it will convert MPEG-1 content to QT compression formats while retaining audio and will do the same for MPEG-2 content if the QT MPEG-2 Playback component is installed. In fact, it will access all QT compenents including those from third-party providers. And, while it does not handle the layering capabilities of QT Pro, it does, IMHO, complement the capabilities of QT Pro and is a valuable asset for the general video enthusiast.
Where do I find that to do the "Save As..." Option?
The application is available for both Mac and Windows platforms at the SQUARED 5 web site. The "Save As..." option is found under its File menu.
Also what do you mean to save it as a MP4 container? Does that mean just changing the .mov to .mp4?
No. MOV (like AVI) is a generic file container. It can hold anything from H.264/AAC to DV to WMV 9 content. An MP4 container is more restrictive in that it can only contain MPEG4/AAC or H.264/AAC compressed format. (I.e. M4V is even more restrictive since it holds H.264/AAC exclussively.) In any case, each file container has specific and/or different characteristics. For instance, both the MP4 and M4V containers can be associated with an "external" graphic often used as a "poster" frame by QT applications like iTunes as "Artwork." Since "Tween" tracks are often used to create such things such as "transitions" in an MPEG4/AAC slideshow created by iPhoto, the MPEG4/AAC content is placed in an MOV file container along with the "Tween" track which created the transition. By using the "Save As..." option in MPEG Streamclip, you can extract the MPEG-4 and AAC content from the MOV file container and place it in a "real" MP4 file container and the "Tween" track is stripped from the file during the process. The problem with simply changing an extension from MOV to MP4 (or deleting it altogether) is that it doesn't really change the container at all and since QT actually looks at the content and not just the extension, QT would consider the name change as superficial and would continue to process the file as MOV file rather than an MP4 file.

How to create/call dynamic XML feed from CFC - HELP PLEASE!!

Hi All,
First off I'm a newb to web services. I'm trying to create the invoke a web service on a CFC for a XML feed. When I call the CFC directly all looks fine and is correctly formatted etc:
http://www.prevu.tv/cfc/xyzTest.cfc?method=listPlant
Am I correct in outputting it in this way? What if I output as a string instead......would others be able to consume it?
When I try to invoke it as a web service I am getting an error I do not understand. I am trying to call it using (user/pass not required in CFC):
<cfinvoke webservice="test" method="listPlant" returnvariable="foo">
<cfinvokeargument name="username" value="abc">
<cfinvokeargument name="password" value="123">
</cfinvoke>
<cfoutput><cfdump var="#foo#"></cfoutput>
Here is my CFC code:
<cfcomponent>
    <cffunction name="listPlant" access="remote" returntype="xml" output="no">
    <cfargument name="username" type="string" required="no">
    <cfargument name="password" type="string" required="no">
        <cfquery datasource="#request.dsn#" name="getPlant">
        SELECT                *
        FROM                  plant
        INNER JOIN        plantaddress ON plant.plantID = plantaddress.plantID
        WHERE              icePlantID IS NULL
        AND                   categoryID NOT IN (9,10,11)
        AND                   statusID = 1
        AND                   activePlantList = 1
        ORDER BY        plant.plantID LIMIT 5
        </cfquery>
        
        <cfprocessingdirective suppresswhitespace="Yes">
        <cfcontent type="text/xml; charset=utf-8">
        <cfxml variable="xmlobject">
        <PrevuPlant>
            <cfoutput query="getPlant">
            <Plant>
                <PlantID>#plantID#</PlantID>
                <PlantName>#XmlFormat(plantName)#</PlantName>
                <Street>#XmlFormat(street)#</Street>
                <Suburb>#XmlFormat(suburb)#</Suburb>
                <City>#XmlFormat(city)#</City>
                <State>#XmlFormat(state)#</State>
                <Country>#XmlFormat(country)#</Country>
                <PostCode>#XmlFormat(postcode)#</PostCode>
                <Latitude>#XmlFormat(latitude)#</Latitude>
                <Longitude>#XmlFormat(longitude)#</Longitude>
                <CountryCode>#XmlFormat(countryCode)#</CountryCode>
                <AreaCode>#XmlFormat(areaCode)#</AreaCode>
                <Phone>#XmlFormat(phone)#</Phone>
                <Fax>#XmlFormat(fax)#</Fax>
            </Plant>
             </cfoutput>
        </PrevuPlant>
        </cfxml>
        
        <cfset myvar=toString(xmlobject)>
        </cfprocessingdirective>
    <cfreturn myvar>
    </cffunction>
</cfcomponent>
Can anyone please tell me where I am going wrong, or how the output for a XML feed called from a CFC should look in a browser etc?
Thanks

Hey Dan....thanks for the prompt reply.
I added the wsdl and this is what I get when I call the service from this cfm page: http://www.prevu.tv/xyzTest.cfm
Have never seen output like this. Is this correct?
The web service I'm writing is also for some .net developers so it may be that I need to output as string also - this discussion has not taken place yet.

Acrobat 8 Won't Print - AGAIN! Need Help!

I'm running Acrobat 8 on Windows 7 64 bit. When I installed, I also installed that dll file you need, set it to print to file, everything worked fine for 2 months. This morning, I wake up, go to print a pdf, no go. I remembered that it updated about 2 days ago, so I remove the program, reinstall, nothing. Tried disconnecting and reconnecting my printer, nothing. This software is expensive and it only creates headaches for me. Does someone know how to fix this? I have work to do today. Thanks

You are trying to print a PDF opened in AA8 to what? Have you updated AA8 to the latest update? The canned answer is that AA8 is not certified for Win7 (particularly x64) and you would need to upgrade. However, several folks have AA8 running with Win7 and think some of those are X64. More information about the printer and the subversion of Acrobat would help. AA 8 is currently at 8.3.1.

Create PDF from scanner with the same size that the original

Hello!!!
i have a problem with acrobat professional
i create a PDF from scanner but when the pdf is finished is shorter than the original picture.
thanks for your help.

Check in either page setup or if printing dialog box, and see if set 94% which pdf is usually set to. Set to full page or full.
That's the only thing I can think of.

Acrobat 10 not Scanning all Pages from ADF (Automatic Document Feeder)

Acrobat 10 does not scan all of the pages from the Automatic Document Feeder from an attached scanner, and only scans some of the pages. The ADF works fine with the built-in Windows 7 Scan and Fax, as well as with HP's software, but it just won't work with Adobe Acrobat for whatever reason. The scanners that we are using are brand new, and the model is: LaserJet Pro 200 color MFP M276mw. The issue has been duplicated on four computers and two scanners, in a Windows 7 x64 Enterprise environment. A video of the exact problem can be found here: http://uncoolcat.com/work/LaserJet_Pro_200_Color_M276.mp4
Would somebody be able to help us resolve this issue?

Hi Varinder,
Thank you for the suggestion! We wound up figuring out a way to make their "full feature" software (which does include the TWAIN drivers) install mostly silently, and install only if they've connected the device locally to their computer, as noted in the other post that was submitted a few minutes ago. I really appreciate all of the help that you’ve given us!
In order to duplicate the WIA driver issue, use only the “HP LaserJet Pro 200 Color M276 PCL6 Print Driver (no installer)” (LJ-Pro-200-color-MFP-M276-driver-only-13170.exe) driver package. This driver only package doesn’t appear to have any of the files you mentioned in your previous post in the Scan_App folder for the TWAIN functionality (but those files are available in the “full feature” setup). We copied the entire “driver-only” folder to our plug and play driver folder, and the drivers automatically install. Once they get installed, there isn’t a TWAIN option anywhere to be found in any scanning application, just the WIA driver as far as I can tell. Adobe Acrobat 10 when using the ADF then skips some pages when scanning.
However, now that you’ve found the install files for the TWAIN driver for the scanner, this should be a non-issue for people as they can just install those and use TWAIN instead, so thank you!
Also, I find it rather amusing that you were able to help us with what appears to be an HP issue far better and faster than HP did or could. We spoke with seven people at HP, and not a single one of them pointed us in any useful direction or provide us with any useful information on the matter; had we followed any of their advice we would have lost countless hours (one person suggested taking the scanners apart and thoroughly cleaning the rollers, even though it was clearly stated they work fine from a hardware perspective with the full feature software installed and that they are brand new). So anyway, thank you. If you require anything else from us, let me know.

I have a new m276nw printer that does not scan straight from flatbed or auto feed

HP Lawerjet Pro 200 Color MFP M276nw, When scanning from the auto feed or the flatbed, scans come out crooked

Hi,
How about printing? do the print outs come out fine?
open the ADF bed cover and check if the scanner assemble is aligned in line?
also try connecting it to a direct wall outlet.
Although I am an HP employee, I am speaking for myself and not for HP.
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Acrobat XI won't auto feed from scanner. Help

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