Acrobat XI won't play captivate published pdf

I have the most recent version of Acrobat Pro and Captivate 7 software. But when I publish a Captivate Project it won't open with Acrobat XI . But it will open with Reader.
Ideas?
Thanks

HI,
Can you please try to uninstall Flash Player and reinstall it again? I checked on my side and it works fine.
Please click on the below link to uninstall Flash Player:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
Then click on the second below link to install it again:
http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html
Regards,
Mayank

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