Acrobat XI wont run.

I installed Acrobat XI as part of my CreativeCloud account. When I tried to run it, it froze on a blank license agreement pop-up. I retried several times with the same results. I used the uninstaller in the Acrobat XI Pro folder to remove it. I want to re-download, but the Adobe Application Manager says it is still installed.
What now?

Do two things to be able to install again.:
On Mac make sure you run the correct uninstaller, use the Adobe Acrobat XI Pro uninstaller link at Application > Utilities > Adobe Installers. On Windows uninstall from the Control Panel.
Download and run the Adobe Cleaner Tool to remove any traces of Acrobat http://www.adobe.com/support/contact/cscleanertool.html.
You should now be able to install from the Adobe Application Manager (AAM).
For Acrobat, the blank EULA screen is a known issue:
Fix described here: http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html (see Blank EULA screen)
"Blank EULA screen. Problem: Mac OS only. On launch, a blank EULA screen appears, which cannot be accepted, and Acrobat does not run. This problem can appear if you have any products installed from CCM or from Creative Suite, and you tried installing Acrobat XI from a different source.
Workaround: Launch any other product which is part of the CCM or Creative suite. Then, deactivate it by choosing Help > Deactivate. Quit the application. Then, launch Acrobat and accept the EULA. Then, for the CCM subscription product, launch it and select License This Software to enable the CCM product again. If a CS application, launch it and reactivate it. [3338419]"

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