ACROBAT XL PRO SERIAL NUMBER ISSUES AFTER INSTALLATION

Bought a new computer with Windows 8 OS.  Went to my account in Adobe and downloaded my Acrobat XL Pro.  Installation seemed to go well.  However, the first time I used the software I was prompted to enter the serial number.  I did and now I ALWAYS get the following message any time I use the software:  Serial Number is valid but not for this product.  Choose from one of the products given. The only product that somewhat matches in the drop down box is the Acrobat XL Standard.  I have uninstalled and reinstalled and still receive the same message every time I use it.  The software does seem to work, but seems to respond slower and I always have to click the QUIT button on the message above in order to move forward.
Frustrated that I cannot find a support phone number to get help with this issue.

You purchased (or were sold) an upgrade, at reduced price. During install it wants the serial of the qualifying product.
The qualifying product is the older version of Acrobat which you must own before buying an upgrade. So just type THAT old serial number, when asked.

Similar Messages

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    Message was edited by: MichaelKazlow

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